Dirty Pro Tools Recensioni 

187
TrustScore 2.5 su 5

2,7

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Valutata 2 stelle su 5

Not impressed made a purchase through B&Q expected delivery 3 -5 days instead it has taken over 2 weeks to be dispatched & sent to me. It should arrive tomorrow after waiting all this time I do hope... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Bought a Dirty Pro Garden Shredder seven years ago. It is still going but I have a small garden and use only about twice a year. Three main issues; 1) Hopeless for branches with leaves or other we... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

DIRTY PRO A688 DRILL PRESS. I had a brilliant experience with this company, I ordered a drill press witch arrived next day fully packaged with no damage whatso ever, I had an issue with the dri... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Waited just short of a month for delivery. Promised delivery on two occasions which didn't happen. Got a refund through Amazon. Item then arrived. Was accused of lying and told I asked for a refund af... Leggi di più

Dettagli dell'azienda

Scritti dall'azienda

Variety of products, tool chests, gun cabinets, furniture, safes, mechanics tools, outdoor. We have it all. Check out our awesome offers today.


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

187 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 96% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,7

Tutte le recensioni

(187)

41 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great Tools and a 1st class service

I purchased a bandsaw from this company, my order was immediately confirmed and the delivery timescale was really fast, uncomplicated. I received my unit and once I put the few parts together, and set the tensions that I thought were correct, then I used the saw. It was amazingly fast, cut accurately and was extremely worth the price paid. I later found that I should have asked for a VAT receipt to present to the tax office and I tentatively asked the company if they could help, I received an almost immediate response from Kian to advise that a receipt had been issued. In closing the product and equally the delivery and after sales service from this company is second to none, they literally went out of their way to assist, that goes a long way in recommending them and their products, which I can honestly endorse.
Anyone thinking of purchasing equipment from Dirty Pro Tool can buy with total confidence that they are buying both quality and a first class service.

29 giugno 2025
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Risposta di Dirty Pro Tools

We really appreciate your feedback - We are glad you are happy with the product and our customer service as that is our top priority. I shall also pass on your feedback to Kian too. Thank you - Dirty Pro Tools

Valutata 5 stelle su 5

Great kit and polite customer service.

Collected an engine hoist yesterday from this place, was quite sceptical at first however I needn’t have been. I was in and out within 5-10 minutes, the young man who took my order was polite and helpful, I believe his name was Kian. I will definitely be back, the unit is the best for the price even compared to local stores near my home in Leicester and worth the trip down. 5 STARS.

8 luglio 2025
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Risposta di Dirty Pro Tools

Thank you so much for your kind review - we are glad we could help. I shall pass on your feedback to Kian also. Hope to see you again soon!

Valutata 2 stelle su 5

Decent items but terrible customer service.

The items they sell are decent for the money. However, their customer service is shocking. I have been waiting nearly 4 weeks as the item I purchased is defective. The email address on their site does not work. They very rarely answer the phone. The Whatsapp number they give you is also rarely replied to.

23 aprile 2025
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Risposta di Dirty Pro Tools

Hello, I am very sorry to hear that - please call us today on: 01332 343 005 and we will be happy to assist with any issues.
Kind Regards,
Dirty Pro Tools

Valutata 5 stelle su 5

Perfect Experience

Ordered two welding carts, both arrived in great condition - super easy to put together. I had no issues contacting them through eBay to request an invoice, they responded the next day. Thank you :)

15 aprile 2025
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Risposta di Dirty Pro Tools

Thank you so much for your glowing review - we are glad you are happy with your purchase. Please contact us directly via phone for any further orders as we can offer extra discount.
Kind Regards,

Dirty Pro Tools

Valutata 2 stelle su 5

Deeply concerned at the lack of being…

Deeply concerned at the lack of being able to contact this company. Theyre contact email address doesnt work which has been reported numerous times before according to reviews and Facebook yet they appoear to have done nbothing to resolve this. The contact phone number is never answered - I have tried 30 times so far - just rings out. Wish I had checked the reviews first - £167 on a cabinet and no idea if and when its being delivered. Shocking service for a company that states in other reviews they have been in business 40 years. Wheres the service?

1 maggio 2025
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Risposta di Dirty Pro Tools

Hello, I am so sorry to hear that - I am unsure what has gone wrong our lines are open 9-5 Monday to Friday. Please give us a call and we will be happy to let you know what the delivery arrangements are. Our office number is: 01332 343 005. Or email us on: uk-td@hotmail.co.uk and we will be happy to help.

Kind Regards,

Dirty Pro Tools

Valutata 5 stelle su 5

Absolute perfect

Absolute perfect , professional company and perfect and as described . We rang them and they helped with measurements and all and the after service was unique and a credit to business and courier

25 aprile 2025
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Risposta di Dirty Pro Tools

We are glad we could help and thank you so much for the positive review.
Kind Regards,
Dirty Pro Tools

Valutata 3 stelle su 5

DPT-24915 The item arrived in a perfect…

The item arrived in a perfect condition.

However, when I would like to request an invoice it looks like it never been able to get in touch with the office. I was hoping someone can help here?

25 aprile 2025
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Risposta di Dirty Pro Tools

Hello, we are more than happy to help with this. Please give us a call during office hours on: 01332 343 005 and we will happily send over an invoice to you. Or email us to:
uk-td@hotmail.co.uk

Kind Regards,

Dirty Pro Tools

Valutata 1 stelle su 5

I placed an order but they sent an…

I placed an order but they sent an email cancelling it, as their courier wont deliver to my postcode ( no mention of redtrictions when ordering). Now all emails bounce back & nobody anwers the phone?
Now I'm wondering if or when I'll be refunded?

22 aprile 2025
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Risposta di Dirty Pro Tools

Hello, I am very sorry to hear that - due to some of our items being either fragile or very large most normal couriers won't take them to a few far postcodes in rare circumstances. We can see this has now been resolved and refunded. If any other issues please contact us during office hours on: 01332 343 005. Or email us to :
uk-td@hotmail.co.uk

Kind Regards,

Dirty Pro Tools

Valutata 3 stelle su 5

Gun cabinet arrived

Gun cabinet arrived promptly,seems good quality & reasonable price.
My only criticism is that you simply cannot contact this company, I tried txt , email,phone , the premesises on the street view on Google looked unoccupied, the opening hours says permanently closed,many reviews are scathing , tbh I thought I'd been scammed ! I reviewed the company on trustpilot previously noticing that they were responding to reviews. I was surprised to get a response saying that it would be delivered on the 11& and fair enough it was.

11 aprile 2025
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Risposta di Dirty Pro Tools

Hi Gary, I'm glad we got the issue resolved. We have been trading at the same premises for over 40 years so I can assure you we aren't closed. Please call our office if anything else we can do to help on: 01332 343 005 - During office hours Monday to Friday and we will be happy to assist.
Thank you,
Dirty Pro Tools

Valutata 5 stelle su 5

The communication with the company was…

The communication with the company was excellent, despite a problem occurring with the first product which in my opinion was not down to the company, it was quickly and efficiently sorted out and a replacement sent out next day
Thank you

28 marzo 2025
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Risposta di Dirty Pro Tools

We are glad we could help - thank you so much for your kind review - we hope to see you again soon :)

Kind Regards,

Dirty Pro Tools

Valutata 5 stelle su 5

excellent..bought a garden arch from…

excellent..bought a garden arch from this company and a couple of the parts were damaged..in no time at all i received my replacement parts..i would recommend this company with out a doubt..Kian who dealt with my issue was very helpful, thank you so much.. Glenys Nicol

24 marzo 2025
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Risposta di Dirty Pro Tools

Thank you so much for your kind review. On the rarest occasion there can be a damaged part in a box if it takes a knock or dent in transit. However we aim to ensure any damaged part is identified and replaced as we have done for you. If there is anything further we can do to help, please don't hesitate to contact us.
Thank you,
Dirty Pro Tools

Valutata 5 stelle su 5

An absolute pleasure to deal with ..

An absolute pleasure to deal with this company ☺️. I needed help so I contacted them . Truly, they went above and beyond to assist with my delivery. Everyone, staff, manager, everyone , including the deliveryman was helpful, kind and courteous, . My experience was non stressful,and a true delight. I am thrilled 😁 with my purchase, and it will be installed tomorrow ☺️
wish 🙏 other companies were all like this one 👍 👍.
🙏 Thank you all X X
Michelle Cannon

6 marzo 2025
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Risposta di Dirty Pro Tools

Thank you so much Michelle for your kind words and amazing review. We really appreciate it and I will be sure to pass your feedback onto the team. If there is anything further we can do to assist please contact us anytime :)
Kind Regards,
Dirty Pro Tools

Valutata 5 stelle su 5

Ordered a safe from their eBay site.

Ordered a safe from their eBay site.
The safe was delivered the next day. I contacted Kian to get a invoice and he replied promptly and the invoice was emailed within a couple of hours.

Excellent service provided. Highly recommend

27 febbraio 2025
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Risposta di Dirty Pro Tools

Thank you so much for your kind words - I will be sure to pass on your feedback to Kian. He is a credit to the team.
Kind Regards,
Dirty Pro Tools

Valutata 1 stelle su 5

Not delivered as arranged

We waited in all day for delivery of our order a new shower cubicle, it did not arrive even though online it said order fulfilled, I tried ringing no answer, email was returned, I’ve messaged them as well. I’m not very happy!

6 febbraio 2025
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Risposta di Dirty Pro Tools

Very sorry to hear that , I can see the problem has now been resolved. Unfortunately over the weekend we are closed so messages and calls won't be replied to then. Thank you :)

Valutata 5 stelle su 5

I ordered a close coupled toilet when I…

I ordered a close coupled toilet when I went to install I found that the cistern water inlet holes did not line up. I contacted them with my problem and they immediately sent out a replacement cistern. They were not at fault because the product numbers on both boxes matched. Toilet is now fitted and perfect . They delivered new cistern and collected old one. PERFECT!

29 gennaio 2025
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Risposta di Dirty Pro Tools

Thank you so much for the glowing review. Unfortunately mistakes can happen and a new member of staff mistakenly used a cistern from an older batch. Glad we were able to resolve it so quickly. Anything else we can ever do to help, don't hesitate to contact us. Thanks

Valutata 5 stelle su 5

Ordered a gun cabinet

Ordered a gun cabinet, arrived quickly, good quality and well packaged. Good communication. Overall very happy with purchase and the service. Would use again.

3 gennaio 2025
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Risposta di Dirty Pro Tools

Thank you for the positive feedback. We are glad you are pleased with your purchase and hope to see you again soon.

Kind Regards,

Dirty Pro Tools

Valutata 5 stelle su 5

I ordered a cabinet for my husband

I ordered a cabinet for my husband, unfortunately we experienced a problem with the keys being damaged for the locks, Kian sent us replacement locks in a bid to rectify the issue, after a failed attempt the first time he sent a second lock with no quibbles until the problem was resolved. He was polite and helpful.
I found the experience with this company and Kian easy and stress free.

13 gennaio 2025
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Risposta di Dirty Pro Tools

Thank you so much for your kind feedback. Kian certainly is a credit to the Dirty Pro Tools team. I will be sure to pass on your feedback to him too. We are happy we could help.

Kind Regards,

Dirty Pro Tools

Valutata 1 stelle su 5

Sub standard service

Ordered a transmission stand from them used it once it then broke tried numerous times toncontact them and when they did reply they just fobbed. I then bought a clarke transmission stand which when put at the side of there's shows how cheap and sub standard the stuff they sell really is AVOID dirty pro tools buy cheap buy twice

2 gennaio 2025
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Risposta di Dirty Pro Tools

Hello, I am very sorry to hear that. We rarely have any issues with these transmission stands and we have sold thousands of them so that is very unusual. I will look into this matter further for you.

Kind Regards,

Dirty Pro Tools

Valutata 5 stelle su 5

Excellent service …

After contacting about an issue with the lock on my 6 gun cabinet they were quick to sort out problem. They sent out a brand new mechanism and lock and with a little fettling it all works perfect now. I also would like to add the cabinet is of a very good quality and build. Top marks Dirty pro tools

10 gennaio 2025
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Risposta di Dirty Pro Tools

Thank you so much for your kind words. We hope to see you again soon.

Kind Regards,

Dirty Pro Tools

Valutata 1 stelle su 5

AWFUL customer service and delivery.

Placed a large order through B&Q and Victorian Plumbing, using a variety of couriers. However Dirty Pro Tools were the only company with zero movement on their delivery date despite me advising no one was home. Seeing they wouldn’t move on dates I made sure someone was home from early afternoon onwards, just for them to deliver early morning and leave the item on the mud on our drive. Completely put me off ever using them again with zero movement or consideration in their delivery service.

7 gennaio 2025
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Risposta di Dirty Pro Tools

Hello I am very sorry about that - due to bathroom goods being very fragile we cannot send them with an ordinary courier as we risk it being damaged. This is why some fragile bathroom items can only be delivered on certain days. The courier ETA is also an approximate time, so sometimes they will be earlier than that.

Kind Regards,

Dirty Pro Tools

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