Not impressed made a purchase through B&Q expected delivery 3 -5 days instead it has taken over 2 weeks to be dispatched & sent to me. It should arrive tomorrow after waiting all this time I do hope... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Bought a Dirty Pro Garden Shredder seven years ago. It is still going but I have a small garden and use only about twice a year. Three main issues; 1) Hopeless for branches with leaves or other we... Leggi di più
L'azienda ha risposto
DIRTY PRO A688 DRILL PRESS. I had a brilliant experience with this company, I ordered a drill press witch arrived next day fully packaged with no damage whatso ever, I had an issue with the dri... Leggi di più
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Waited just short of a month for delivery. Promised delivery on two occasions which didn't happen. Got a refund through Amazon. Item then arrived. Was accused of lying and told I asked for a refund af... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Variety of products, tool chests, gun cabinets, furniture, safes, mechanics tools, outdoor. We have it all. Check out our awesome offers today.
Informazioni di contatto
Monk Street 97-105, DE22 3QE, Derby, Regno Unito
- 01332343005
- contact@dirtyprotools.co.uk
- dirtyprotools.co.uk
2,7
Scarso
187 recensioni
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Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Service very poor gun cabinet locks…
Service very poor gun cabinet locks have both broken messaged to see about replacement ones to purchase and no response .also rang on several occasions and no answer .even tryed there chat room that was a waist of time as well
6 aprile 2026
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Risposta di Dirty Pro Tools
Hello,
We’re genuinely sorry to hear about the issues you’ve experienced and the difficulty in getting through to us.
Having faults with the locks is frustrating in itself, and not receiving a response when trying to resolve it only adds to that we completely understand your concern. This is not the standard of service we aim to provide.
We’d really like the opportunity to put this right for you. If you can share your order details with us, we’ll prioritise your case and arrange the appropriate support, including replacement locks if required.
We’ve also escalated your feedback to our suppliers and asked them to review the product quality to ensure improvements are made going forward.
Please get in touch with us on 01332 343 005 or email uk-td@hotmail.co.uk during office hours, and we’ll make sure this is handled promptly.
Thank you for bringing this to our attention, and once again, we apologise for the inconvenience.
Kind regards
Dirty Pro Tools
Worst company I have ever dealt with
Waited just short of a month for delivery. Promised delivery on two occasions which didn't happen. Got a refund through Amazon. Item then arrived. Was accused of lying and told I asked for a refund after delivery. Aggressive rude and threatening communication, threatened with legal action and civil claims. Thankfully Amazon had all time stamped records and said I had done nothing wrong. Awful company. Terribly ran. Intimidating staff. Stay away.
4 aprile 2026
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I would strongly advise others to avoid…
I would strongly advise others to avoid this company.
They are extremely unresponsive — I received no replies to phone calls or emails, making it very difficult to resolve any issues. While they are quick to take your money, they do not provide the level of customer service or accountability you would expect.
In my experience, a company that does not communicate with its customers cannot be trusted. I regret dealing with them and would caution others to think carefully before doing the same.
30 marzo 2026
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Risposta di Dirty Pro Tools
Hello,
We’re very sorry to hear about your experience and sincerely apologise for the lack of communication you’ve faced. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been trying to reach us without a response. We would like to look into this matter further and understand exactly what went wrong so we can assist you properly. Could you please share more details about the issue you experienced? We are more than happy to help resolve this for you.
Please feel free to contact us during office hours 9am- 4;30pm on: 01332 343 005 or email us at: uk-td@hotmail.co.uk so we can assist you as soon as possible.
If there is anything else we can help you with, please do not hesitate to get in touch.
Kind regards,
Dirty Pro Tools
avoid them
bought a welder machine thru B&Q which was a big mistake to chose this "brand".the fan is bad from first time.after 5 or 6 short usage the earth clamp is bended, broke to half due to cheap material.Contacted with the manufacturer to resolve my issues promised replacement clamp but never arrived.AVOID this dreadful company.never again.
25 marzo 2026
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Risposta di Dirty Pro Tools
Hello,
We’re very sorry to hear about your experience and sincerely apologise for the issues you’ve faced.
This is certainly not the level of quality or service we aim to provide. We understand how frustrating it must have been to experience faults with the product so soon and then not receive the promised replacement part.
Please be assured that we take this matter seriously. We will also be raising this with our supplier regarding the quality concerns to ensure improvements are made and this does not happen again.
Thank you for bringing this to our attention, and once again, we apologise for the inconvenience caused.
Kind regards
Dirty Pro tools
To be honest the product was fine but…
To be honest the product was fine but the customer service was ZERO.i messaged , emailed, phoned not a reply at all. I would not recommend using this company again. It was very stressful not knowing if my order and questions were happening .no excuse for poor service.
18 febbraio 2026
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Risposta di Dirty Pro Tools
Hello,
We’re very sorry to hear about your experience and sincerely apologise for the lack of communication. We completely understand how stressful and frustrating it must have been not receiving any response to your messages, emails, or calls. This is certainly not the level of service we aim to provide, and there is no excuse for this.
Please be assured that we take your feedback seriously and will be reviewing this internally to improve our response times and customer support going forward.
Thank you for bringing this to our attention, and once again, we apologise for the inconvenience caused.
Kind regards
Dirty Pro tools
Sent a toilet which is differnt and…
Sent a toilet which is differnt and does not fit with the water tank. After communicating, they sent me a replacement.
6 gennaio 2026
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Risposta di Dirty Pro Tools
Hello,
Thank you for your feedback.
We’re sorry to hear there was an issue with the initial item not fitting correctly, but we’re glad we were able to resolve it by providing a replacement.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards
Dirty Pro tools
I am extremely disappointed with B&Q…
I am extremely disappointed with B&Q and DPT and would not recommend you to anyone,
I bought a B&Q gift card as I get 4% off (Blue Light discount) but was unable to use it on your website as the bunk beds I ordered were via a third party. This was not clear when I purchased the gift card.
Further to this, my friend and I took this afternoon off work as the delivery was due early this afternoon. Around an hour after the delivery slot had ended, I received a message to say that the delivery will not be until Monday! Now more time off work will be needed for both of us! Also, my son is now without a bed all weekend!
27 febbraio 2026
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Risposta di Dirty Pro Tools
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused. Regarding the gift card, some products listed are supplied via third-party sellers, and unfortunately B&Q gift cards are not always applicable on those items. We understand this may not have been clear at the time of purchase, and we appreciate your feedback on this.
With regard to the delivery delay, we completely understand how frustrating and inconvenient this must have been, especially after you had arranged time off work and with your son being left without a bed over the weekend. This is certainly not the level of service we aim to provide.
While delivery schedules are managed by our courier partners and can occasionally be subject to unforeseen delays, we take this seriously and will be reviewing this with the relevant team to help prevent similar issues in the future.
Once again, we sincerely apologise for the inconvenience caused and thank you for bringing this to our attention.
Kind regards
Dirty pro tools
Ordered a metal secure site box for my…
Ordered a metal secure site box for my van, arrived in a couple of days an it’s great quality and size, just what I needed, good communication with the seller too, all good will use again in the future
17 febbraio 2026
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Risposta di Dirty Pro Tools
Hello,
Thank you for your fantastic feedback.
We’re delighted to hear that the site box arrived quickly and that you’re happy with the quality and size. It’s great to know it was exactly what you needed and that you were pleased with our communication.
We truly appreciate your support and look forward to serving you again in the future!
Kind regards
Dirty Pro Tools
(Actually 5* for initial purchase but…
(Actually 5* for initial purchase but 1* for aftercare/customer support)
Ordered a gun cabinet directly through S S Johal and sons ltd instead of through B&Q (supplier to B&Q).
S S Johal and sons ltd actually trade as Dirty Pro Tools.
Great price and delivered promptly. Courier great.
All is well no problems, UNTIL.
Unfortunately within the first few days, one of the keys snapped in the lock.
Tried to phone them on a Thursday but constantly rang out so sent an email to Dirty pro Tools using their "contact@" email address. No reply or acknowledgment.
Phoned again Friday. Got through and explained situation and also that I had no reply to my email.
Stated which email I had sent it to but they stated not received anything. They sent me an email so I could reply directly to that, which I did within minutes with photos.
Still no reply so phoned again on following Tuesday and was told the person who deals with emails was off on the Monday?? and was now back and would sort it out and email me back that same day (Tuesday).
I suppose I expected too much.
I am now doing this review on the Sunday as no contact has been made.
I managed to get a locksmith to do me a key instead.
Initially the purchase was great but the after sales and customer care are non existent. Terrible after care service.
3 febbraio 2026
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Risposta di Dirty Pro Tools
Hello,
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused. From our records, we can see that you initially contacted us regarding the key issue on 30th January, and we responded on 10th February. During this time, the team member responsible for handling emails was on leave, which unfortunately caused a delay in our response.
When we did reply, we provided a suggested solution, and we understand that by then you had already managed to resolve the issue yourself. We truly regret that our delayed response meant we could not assist you in time.
This is not the level of aftercare we aim to provide, and we will take this on board to improve our response times and support going forward.
Once again, we sincerely apologise for the inconvenience caused and appreciate your feedback.
Kind regards
Dirty Pro Tools
Excellent experience
Excellent experience , excellent item, the best customer service from Kian who went extra mile top quailty service . Highly recommend .
21 gennaio 2026
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Risposta di Dirty Pro Tools
Hello,
Thank you very much for your kind words. We’re thrilled to hear you had an excellent experience and are happy with your item. We’ll be sure to pass your feedback on to Kian he’ll really appreciate it.
Your recommendation means a lot to us, and we look forward to serving you again!
Kind regards
Dirty Pro tools
Do not use ordered a gun cabinet booked…
Do not use ordered a gun cabinet booked today off work for the delivery and never turned up even after a text to say it was out for delivery in between 13.27-14.27 absolutely disgusting. They don't answer the phone and the emails bounced back. AVOID AT ALL COSTS
14 gennaio 2026
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Risposta di Dirty Pro Tools
Hello,
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused.
We completely understand how frustrating it must have been to take time off for a scheduled delivery that did not arrive, especially after receiving a delivery time slot. This is certainly not the level of service we aim to provide.
Please be assured that we take this matter seriously. We will investigate this with the courier and review the communication issues you faced to ensure this does not happen again.
Thank you for bringing this to our attention, and once again, we apologise for the inconvenience caused. If any other issues please contact us during office hours on: 01332 343 005. Or email us to :
uk-td@hotmail.co.uk
Kind Regards,
Dirty Pro Tools
Send me wrong basin unit then I’ve…
Send me wrong basin unit then I’ve ordered and waited for it almost a month tried telling me I placed item
On hold? Now they’ve send completely different unit and stopped
Responding
26 novembre 2025
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Risposta di Dirty Pro Tools
Hello,
We sincerely apologise for the inconvenience caused and for the experience you’ve had.
This is certainly not the level of service we aim to provide. We understand how frustrating it must be to receive the wrong item after waiting for so long, and we’re very sorry for the confusion regarding the order status as well as the lack of communication.
Please be assured that we take this seriously and will look into this matter as a priority to get it resolved for you as quickly as possible. We will also review this internally to ensure better service and communication moving forward.
Thank you for bringing this to our attention, and once again, we apologise for the inconvenience.
Kind regards
Dirty Pro Tools
Excellent customer service
Ordered wrong product excellent service in sorting it out and providing replacement
26 novembre 2025
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Risposta di Dirty Pro Tools
Hello,
Thank you for your kind feedback.
We’re glad we could assist in resolving the issue and getting the correct replacement sorted for you. Your understanding is greatly appreciated, and we’re always here to help if you need anything further.
Kind regards
Dirty pro tools
Brought a shower screen and Accessories…
I have been told that Dirtypro Tools works along side with S S Johal Ltd and Son Company.
I Brought a shower screen and Accessories from B&Q , unfortunately I did not recieve all the parts i needed to be able to put the shower screen im my bathroom, went to my local B&Q which is in Watford Herts, to explain the situation that I had a missing part, to be told that B&Q do not hold any responsibility as they buy the product from a company called S S Johal Ltd & Sons, that only thing i would do was message SS Johal and explain my situation, so the customer service with B&Q was to just brush me off.
I messaged S S Johal ltd and they replied back saying the correct part will be sent out to me, recieved the part, then my plumber came over to attach the shower screen and tray round my shower,but unfortunately explained, this was still not the correct part, unfortunately I do not understand about what parts come with what, so i asked my plumber who fits shower snd down bathroom regularly, to then have message S S Johal again to explain again you sent me the wrong part, it took 3 attempts to actually sort of get the correct chrome top bar that holds the main shower screen and the part missing from the start was a part that holds the shower top bar and screws into the wall, but again it was the right top chrome bar and part to screw into the wall, but this time the chrome bar was sent in two parts and you needed to have screws to tighten the bars in the middle, which were not supplied, so my plumber had to impremise and cut short one of the other wrong chrome top bars SS Johal sent me to be able to attach the top bar onto the shower and screw into the wall to hold the shower screen .
When I complained to S S Johal Ltd that I had been charged extra money ontop of my orginal quote from my plumber for the job, as i had to call him out 3 times, S S Johal told me that it was my plumber responsibility to make sure that all the parts were available to do the job before, even thou he did check 3 times and still the response I got ,as I asked for some kindness refund due to me being charged for there mistakes was see below
While we’re unable to offer a refund or compensation for third-party costs, your feedback has been shared with our team to help improve future service and fulfilment accuracy.
I was gobsmacked, now responsibility at all for there incompetence and really bad customer service, I am completely and utterly disgusted
23 ottobre 2025
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience and frustration caused. This is certainly not the level of service we aim to provide. We understand how difficult and inconvenient it must have been having to arrange multiple visits with your plumber due to incorrect parts being supplied, and we regret the trouble this has caused you.
While we aim to resolve issues as quickly as possible, it’s clear in this case that we fell short, and for that we truly apologise. Your feedback has been taken very seriously and will be reviewed internally to ensure better accuracy and support moving forward so situations like this do not happen again.
Thank you for bringing this to our attention, and once again, we are very sorry for your experience.
Kind regards
Dirty pro tools
Good Service
Good Service, great communication. Have used this company 5 times & intend to again,
4 novembre 2025
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Risposta di Dirty Pro Tools
Hello,
Thank you very much for your kind words and continued support. We truly appreciate you choosing us time and again, and we look forward to serving you again in the future!
Kind regards
Dirty Pro tools
Extremely poor serExtremely poor service and communication.vice and…
Extremely poor service and communication.
I tried to contact them to return a bath because they gave me the wrong delivery time when I bought it. After that, they charged me £20 for collection, and contacting their customer service is extremely difficult.
17 ottobre 2025
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
We’re very sorry to hear about your experience and apologise for the inconvenience caused. Please note that we do not intend to charge any collection fee if the issue was due to an error or delay from our end. If this has happened in your case, we will certainly look into it and take appropriate action.
We take feedback like this seriously and will ensure this is reviewed internally so it does not happen again in the future. Thank you for bringing this to our attention.
Kind regards
Dirty Pro tools
Promised date
Booked a date on this website which was the 9th. Rang this company the person on the other end was rude and arrogant. Told me its booked in for the 13th. Don't use this company utterly disgusted. They take your money but nothing in return.
9 ottobre 2025
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused.
This is certainly not the level of service we aim to provide, and we do not intend for situations like this to occur. We take your feedback seriously and will be addressing this internally to ensure it does not happen again in the future. Thank you for bringing this to our attention, and once again, we apologise for your experience.
Kind regards
Dirty pro tools
Helpful and reasonably priced
Purchased a gun cabinet, arrived swiftly and was reasonable priced
3 ottobre 2025
Non scritta su invito
Risposta di Dirty Pro Tools
Thank you for your kind review - we are glad you are happy with the product. Kind Regards, Dirty Pro Tools
Purchased a pillar drill manufactured…
**UPDATE FOLLOWING REPLY* I want to buy a vice directly from you, not B&Q. 9 days, 2 emails, 2 telephone conversations and still absolutely no reply!!!! Disgraceful!!
Purchased a pillar drill manufactured by these guys via B&Q.
Wanted to by a vice to fit direct from these guys, I emailed as requested on their website, followed it up the next day by telephone which was finally answered after 37 attempts, was told someone one would get back to me, absolutely nothing, and 5 days later I sent another email yet still, absolutely no response whatsoever!!!!
Pillar drill is now going back, I’ll buy another brand, and due to abysmal non existent customer service, I’ll never purchase this brand again, and certainly wouldn’t recommend anybody else to either. Can you imagine if anything went wrong with your item, you’ve no chance of getting it resolved!!!
Disgusting
5 ottobre 2025
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
I am so sorry to hear about that - for any B&Q queries please press contact seller directly via B&Q as this is a separate department that deal with this. We are very sorry about your experience as we aim for high standards.
Thank you,
Dirty Pro Tools
Dirty pro tools aka - Home-Then-Garden on Ebay - B&Q
S S JOHAL AND SONS, AKA Dirty Pro tools,
AKA - Home-Then-Garden, on Ebay
Several days after I made payment, I was told the same thing that I see others in feedback are being told days after paying.."Sorry, Our courier does not deliver to your postcode...This is depite them still selling the same item, on Ebay, on B&Q's site, and on their own site, all clearly stating they do deliver to all of mainland uk...Since when is Edinburgh not mainland uk ?!
Very poor! now have to wait a further week or so for my ££££ to be returned. All a complete waist of time...Sadly!
P.s..Phoned B&Q to ask why items they are selling on behalf of ss Johal in Derby are not available for the delivery stated on their site..B&Q told me they are available for delivery. I of course said Id been told otherwise regarding this same product! Go figure
20 luglio 2025
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
I am so sorry about that - for some items, especially fragile goods we use a specialised courier to avoid any damages etc. Unfortunately they weren't willing to cover this route on this occasion for some reason and I will look into this. It could be that your postcode isn't covered for specific items. We apologise for this once again.
Kind Regards,
Dirty Pro Tools
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