Dirty Pro Tools Recensioni 

187
TrustScore 2.5 su 5

2,7

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Valutata 2 stelle su 5

Not impressed made a purchase through B&Q expected delivery 3 -5 days instead it has taken over 2 weeks to be dispatched & sent to me. It should arrive tomorrow after waiting all this time I do hope... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Bought a Dirty Pro Garden Shredder seven years ago. It is still going but I have a small garden and use only about twice a year. Three main issues; 1) Hopeless for branches with leaves or other we... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

DIRTY PRO A688 DRILL PRESS. I had a brilliant experience with this company, I ordered a drill press witch arrived next day fully packaged with no damage whatso ever, I had an issue with the dri... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Waited just short of a month for delivery. Promised delivery on two occasions which didn't happen. Got a refund through Amazon. Item then arrived. Was accused of lying and told I asked for a refund af... Leggi di più

Dettagli dell'azienda

Scritti dall'azienda

Variety of products, tool chests, gun cabinets, furniture, safes, mechanics tools, outdoor. We have it all. Check out our awesome offers today.


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

187 recensioni

5 stelle
4 stelle
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Non risultano inviti alla recensione recenti

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Ha risposto al 96% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,7

Tutte le recensioni

(187)

41 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

AVOID

AVOID. Bought a gun cabinet in late November off Amazon. Due to be dispatched 9 Dec as I chose 12 Dec for delivery via an email request. Got another email request later out the blue that only then offered Christmas Eve or late December for delivery - weird. Day came and went and nothing heard. Been over a month now and Amazon say ‘parcel is possibly lost’ and can’t get a refund as it ‘might still be delivered’. What on earth are you playing at?

25 dicembre 2024
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Risposta di Dirty Pro Tools

Hello I am very sorry about that - these were Amazon auto generated messages which can be misleading to the customers. Due to the Xmas period and courier workload this caused unforeseen delays. We can see item was delivered to you successfully. We apologise for the delay and hope you enjoy the cabinet.
Kind Regards,

Dirty Pro Tools

Valutata 5 stelle su 5

Ordered safe off eBay

Ordered safe off eBay - excellent price for a superior quality small safe. I have bought safes over the years and all basically the same. But this one is superb, far more robust and functional, and was well documents and extra spare batteries & fittings inside. Was sent very fast, proper carrier, and secure - excellent speedy service from this company and top quality item. Will buy again and I recommend them to anyone on eBay. Take a look at their listing and all they say about it's a sturdy clever design and all is correct for me - unlike 2 others I have had recently and have had to return - flimsy and/or faulty ebay stuff. Deal with Confidence.

17 dicembre 2024
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Risposta di Dirty Pro Tools

Thank you so much for your kind words. We take pride in the quality of our products and delivery.
Kind Regards,
Dirty Pro Tools

Valutata 3 stelle su 5

Ordered a back to wall toilet off…

Ordered a back to wall toilet off Amazon.

Cistern does not line up with bowl so it is impossible to install. Also rocking on the bowl as the waste trap is lower than the base meaning it could potentially crack under pressure??

I will update my review based on the customer service received.

Update 23/12/2024
Contacted via amazon messaging to resolve the issue. Will update when fully resolved.

Update 30/12/2024
Delivered replacement, but this has the same issue. A refund has been issued so I now need to find a suitable toilet once funds have cleared.

18 dicembre 2024
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Risposta di Dirty Pro Tools

Hi we are very sorry about the mix up and are glad we have got this resolved for you.
Thanks,
Dirty Pro Tools

Valutata 1 stelle su 5

AVOID.

AVOID.
Twice now I've ordered items. The first, once payed was 'cancelled' and refunded a couple of day later!
Hoping this was a one off...
Ordered a lift table last week, it was due for delivery this week.... and order cancelled today!!!!!
And now another 5 to 7 days before refund!
Great job, superb service, well done!!!!!

16 dicembre 2024
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Risposta di Dirty Pro Tools

Hi Mark, we are really sorry about that. I am afraid we had an issue over the past week or two with our stock system software which meant items that were out of stock accidentally came into stock. Our IT engineers have managed to fix our stock system now so all ordering and stock is accurate now. We really do apologise for this as it was out of our control and it has now been resolved. The refund should reach you much sooner than that, we give those days as a latest time guideline. Thanks, Dirty Pro Tools.

Valutata 5 stelle su 5

Just bought a sheet metal bender from…

Just bought a sheet metal bender from them, and absolutely delighted with it !!
Should have bought one years ago.
Brilliant value, and great service!!
Top marks, thanks
Paul Newman

28 novembre 2024
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Risposta di Dirty Pro Tools

Thank you much for your glowing review - if there is anything else we can do to help please feel free to contact us. We pride ourselves on quality products at rock bottom prices.
Thank you, Dirty Pro Tools

Valutata 1 stelle su 5

Bad experience

First time using them through Amazon, not a very good experience. Ordered an acrylic bath panel on Sunday, date was Tuesday for delivery. Received an email requesting myself to chose a delivery date, earliest availability was Friday, item should’ve just been shipped for Tuesday

Next issue, panel they sent was the wrong size, my view very incompetent

In reply to your response, the wrong panel was sent. Yes the width was correct. 1700, but the height was incorrect. This error was omitted by a representative of your company.. I would never ever use you guys again

22 novembre 2024
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Risposta di Dirty Pro Tools

Hello, I am really sorry about the slight delay - unfortunately the courier changed the dates around due to a driver shortage hence the few days delay. Your returned item has now arrived back to our warehouse and has been thoroughly inspected. We can confirm that it was the correct size - a 1700 side panel. So the wrong item was not sent.
Thanks,
Dirty Pro Tools

Valutata 5 stelle su 5

Would recommend to a friend

I bought 3 motorcycles stands for my new business. The item wasn't the cheapest on the market but very reasonable. Great quality and fast delivery.

21 ottobre 2024
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Risposta di Dirty Pro Tools

We are glad you are happy with your purchase. We pride ourselves on top quality at affordable prices. Thank you :)

Valutata 5 stelle su 5

Very good service!

Bought a leaf blower / shredder from eBay. Arrived quickly & very easy to assemble & use. Had an issue with the collection bag which was replaced very promptly by the customer service team.
Would recommend - very pleased

31 ottobre 2024
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Risposta di Dirty Pro Tools

Thank you so much for the glowing review - we are happy to help - thank you :)

Valutata 5 stelle su 5

Excellent Service

There was a small issue with my order but it was rectified very quickly and the communication was excellent! I would order from them again.

30 ottobre 2024
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Risposta di Dirty Pro Tools

Thank you so much for the positive review - we are glad we could rectify the issue and resolve this for you :)

Valutata 5 stelle su 5

Perfect..!

Perfect - great price for a good quality product (16mm drill press). Delivered quickly (just a couple of days after the order)

10 ottobre 2024
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Risposta di Dirty Pro Tools

Thank you so much for the glowing review - if there is anything further we can do to help, feel free to call us or drop us a message. Thank you :)

Valutata 5 stelle su 5

A FIVE STAR***** SERVICE THANK YOU!

I ordered a 2 & 3 Seater sofa from this company and I can say the service from start to finish was excellent!! (FIVE STAR*****) The product came on time well wrapped with super quick on time delivery. One of the arms on the 2 Seater sofa had a broken zip so I made contact on the day and Kian was back with a reply straight away. A new replacement was delivered in a matter of days!

Thank you to you all and keep up the good work

Tony Wain.............

16 settembre 2024
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Risposta di Dirty Pro Tools

Thank you so much for the glowing review - I will pass on your feedback to the relevant member of staff. We pride ourselves in after sales care and customer satisfaction, so we are glad we could help :)

Valutata 1 stelle su 5

provides delivery tracking information from a dissolved company ?

Ordered a swing chair from b&q, which turned out to come from this company.
3 occasions delivery was changed without any contact with myself, eventually it was cancelled, I am still awaiting a refund.
Even worse is that this company uses / provides tracking information for a company called SMG Direct which so happens to be dissolved ??
Surely this is fraud ?

25 settembre 2024
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Risposta di Dirty Pro Tools

Hello - I am a really sorry about that - the delivery team did message to let you know about the changes but unsure if they were received. Due to the size of the egg chair our usual courier was unable to fit them on their vans hence the delays. We can assure you we are not fraudulent and never have been. The SMG direct you are referring to is an old trading name that has now been bought out by a new company, but their email headers may just not be updated yet. We apologize once again for these issues and the refund has been processed. Dirty Pro Tools

Valutata 5 stelle su 5

Excellent item

Excellent item, highly recommend. Very good customer services.

13 settembre 2024
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Risposta di Dirty Pro Tools

Thank you so much for your glowing review - we hope to receive your custom again soon :)

Valutata 5 stelle su 5

Dirty Pro Tools

Dirty Pro Tools

Cannot fault my experience, I did have a issue with the item I purchased but they rectified it straight away.
Communication was excellent highly recommended have purchased before I’m sure I would buy again.
You can buy with confidence.
David

21 settembre 2024
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Risposta di Dirty Pro Tools

Thank you so much for your glowing review - customer satisfaction is our number one priority and we hope to see you again soon :)

Valutata 1 stelle su 5

Cancelled my order after transaction was made and money taken

Bought a gun cabinet from this company and paid for it with my credit card. Despite this they emailed me the next day to cancel my order due to no courier being available. I live in mainland UK (albeit Highlands of Scotland) and know there are many couriers in this area. Emailed to ask them if they would deliver to an alternative address, or use another courier but they completely ignored me. Not impressed at all....

19 settembre 2024
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Risposta di Dirty Pro Tools

Hello - we are really sorry about that, due to the size of this cabinet our couriers unfortunately could not deliver to your postcode. Smaller item couriers such as DPD etc probably would be able to, but due to the size and weight of the item, we were unable to. We didn't receive message about an alternative address but I shall look into this now. Thank you, Dirty Pro Tools.

Valutata 5 stelle su 5

Great price

Great price, quick delivery and good customer service when we had a question. Will use again.

6 settembre 2024
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Risposta di Dirty Pro Tools

Thank you so much for your glowing review. We pride ourselves on customer service and after sales care so we are glad we could help :)

Valutata 1 stelle su 5

terrible

terrible, belt broke on first day of use, customer service well what customer service I don't believe they know the meaning of it
only used on light garden material

2 settembre 2023
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Risposta di Dirty Pro Tools

We are very sorry to hear that - please contact us on: 01332 343 005 during office hours and we will be happy to assist. Thank you

Valutata 5 stelle su 5

Needed a 6 gun rifle cabinet and was…

Needed a 6 gun rifle cabinet and was surprised at the online price so tried to communicate with them because I live within a few miles of the company address. As others have said, communication is not great, however I turned up at the address out of curiosity and was met by a friendly, helpful young lad who's name I never got. I was told the item was in stock and I could take it straight away saving money on delivery 👍. I was invited in to the office to pay and the gun cabinet was loaded in to my car within 10 minutes of pulling up. The rifle cabinet is great quality and was in perfect condition. Fantastic service and 100% not a scam as others have suggested. Improved communication could improve this feeling.

21 agosto 2024
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Risposta di Dirty Pro Tools

Thank you so much for your glowing review. We really appreciate it and hope to see you again soon :)

Valutata 5 stelle su 5

Fantastic Service

Great customer service and very happy with my product, will definitely be using your company again!

26 luglio 2024
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Risposta di Dirty Pro Tools

We are glad you are happy with your item - don't hesitate to call us anytime Monday to Friday- 9-5 - for any after sale care or service you require. Thank you - Dirty Pro Tools

Valutata 1 stelle su 5

No returns policy

I ordered an item which I immediately (within the same day) worked out I didnt need. So far the only return option that I have been given is to pay a £20 collection fee. Despite contacting support several times they refuse to give me any other option. It is a seed spreader (metal) yet they seem to justify the collection price as it is "fragile goods"!

18 luglio 2024
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Risposta di Dirty Pro Tools

Hello, I am so sorry about this. I have looked into this and spoken with one of the team that replied to you. This email was sent in error and of course you are correct this is not fragile goods. The fee is also incorrect and we apologise for this. My colleague will be sending you a corrected email response immediately. Our apologies once again. Dirty Pro Tools.

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