Not impressed made a purchase through B&Q expected delivery 3 -5 days instead it has taken over 2 weeks to be dispatched & sent to me. It should arrive tomorrow after waiting all this time I do hope... Leggi di più
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Bought a Dirty Pro Garden Shredder seven years ago. It is still going but I have a small garden and use only about twice a year. Three main issues; 1) Hopeless for branches with leaves or other we... Leggi di più
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DIRTY PRO A688 DRILL PRESS. I had a brilliant experience with this company, I ordered a drill press witch arrived next day fully packaged with no damage whatso ever, I had an issue with the dri... Leggi di più
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Waited just short of a month for delivery. Promised delivery on two occasions which didn't happen. Got a refund through Amazon. Item then arrived. Was accused of lying and told I asked for a refund af... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Variety of products, tool chests, gun cabinets, furniture, safes, mechanics tools, outdoor. We have it all. Check out our awesome offers today.
Informazioni di contatto
Monk Street 97-105, DE22 3QE, Derby, Regno Unito
- 01332343005
- contact@dirtyprotools.co.uk
- dirtyprotools.co.uk
2,7
Scarso
187 recensioni
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Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Cheap But Not Cheerful
Bought a Dirty Pro Garden Shredder seven years ago. It is still going but I have a small garden and use only about twice a year. Three main issues;
1) Hopeless for branches with leaves or other wet material as it quickly clogs. I now only use for stripped branches.
2) Strips of branch as long as a foot get into the collection box. I estimate about 10% of branches end up in the hopper longer than they should be.
3) Strips of branches also help clog up the entrance to the hopper. Clearing up the blockage takes about ten minutes.
2 settembre 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
Thank you for sharing your detailed feedback. We are pleased to hear that your Dirty Pro Garden Shredder is still working after seven years.
Regarding the clogging issue, could you kindly clean and clear the blower filter thoroughly before trying the shredder again? This may help improve the airflow and reduce blockages.
We also appreciate your comments concerning the longer strips of branches entering the collection box and causing obstructions. We will pass this valuable feedback on to our supplier for further review.
Thank you again for bringing these matters to our attention.
Kind regards,
Dirty Pro Tools
Over 2 weeks wait for 1st available delivery slot!
Not impressed made a purchase through B&Q expected delivery 3 -5 days instead it has taken over 2 weeks to be dispatched & sent to me. It should arrive tomorrow after waiting all this time I do hope my order arrives and we have no further issues. If anything is wrong like damage or it does not arrive on the scheduled date I will go back to B&Q for full refund and order elsewhere. Had I of been informed delivery would take so long I would never have placed order via B&Q.
12 agosto 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
We sincerely apologise for the lengthy delay and completely understand your disappointment. This is not the level of service we aim to provide. We will investigate the reason for the delay and raise this directly with our couriers to help prevent similar issues in the future. We hope your order arrives safely and as scheduled tomorrow. Should there be any further problems, please contact us immediately so we can assist you.
Kind regards,
Dirty Pro Tools
Not fit for purpose shower screen with pivot …
Purchase shower screen with pivot flipper panel through B&Q
The seal at the bottom of flipper panel leaks water out onto floor .
Photos sent to company
The seal is not good quality
All I require is replacement seal
Still no resolve to this issue
2 agosto 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
We are very sorry to hear about the issue you have experienced with the shower screen and apologise for the inconvenience this has caused.
Thank you for sending us the photographs. We understand how frustrating it is to have water leaking from the bottom seal of the pivot flipper panel. We appreciate that you are only requesting a replacement seal, and we will arrange to have one sent to you as soon as possible. Can you kindly send us your order details please?
We sincerely apologise for the delay in resolving this matter and appreciate your patience. We are committed to getting this sorted for you as quickly as possible.
Kind regards,
D Pro Tools
I don’t particularly like the brand…
I don’t particularly like the brand name and my wife likes it even less, however as far as quality is concerned these tools are up there with the best. I have owned a DPro leaf vacuum for ten years and it has been bang on it is nice and light but powerful and it does the job when sucking up and mulching leaves or when blowing them off the lawn. I also have a big DPro air compressor which is as good as any that you would see in a garage, powerful and has 2 air outlets they even sent it full of oil so it was ready to use. So I have been very impressed with Dirty Pro and they will be my first Choice of tools in the future.
1 agosto 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
Thank you very much for taking the time to leave such a thoughtful review. We really appreciate your honest feedback about our brand name it certainly gave us a smile! More importantly, we're delighted to hear that the quality and performance of our products have exceeded your expectations.
It's fantastic to know that your D Pro leaf vacuum has been serving you reliably for the past ten years and that you're equally pleased with your air compressor. Hearing that our tools have earned your trust and will be your first choice in the future means a great deal to us.
Thank you once again for your kind words and continued support. We truly value your custom and look forward to serving you again for many years to come.
Kind regards,
D Pro Tools
DIRTY PRO A688 DRILL PRESS.
DIRTY PRO A688 DRILL PRESS.
I had a brilliant experience with this company, I ordered a drill press witch arrived next day fully packaged with no damage whatso ever, I had an issue with the drive belts that were supplied, I contacted the seller and this was taken off immediately! New ones have been sent to me.
The product it's self is very very good against the mere price of £104.
Seems very well made.
Very satisfied customer and very happy with the customer service and communication I received throughout.
25 luglio 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
Thank you so much for taking the time to leave such a wonderful review. We are absolutely delighted to hear that your DIRTY PRO A688 Drill Press arrived promptly, well-packaged, and in perfect condition. We are sorry that there was an issue with the drive belts initially, but we're pleased we were able to resolve it quickly by sending replacements straight away.
It truly means a great deal to us to know that you're happy with both the quality of the drill press and the level of customer service and communication you received. Your kind words are greatly appreciated and motivate our team to continue providing the best possible service.
Thank you once again for choosing Dirty Pro Tools. We hope you enjoy using your drill press for many years to come, and if you ever need any assistance in the future, we're always here to help.
Kind regards,
Dirty Pro tools
Fantastic service and great products
Absolutely fantastic service and resolution to a courier delivery problem. Excellent work. Great communication.
I have no problem at all recommending these guys, they really pulled out all the stops for me and its very much apricated. I had a very tight deadline and they ensured I had the product I needed in time. I will be buying from them again and recommending my mates use them too.
30 giugno 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
Thank you so much for your fantastic 5-star review and for taking the time to share your experience. We're delighted to hear that we were able to resolve the delivery issue and help you meet your tight deadline. Providing great communication and doing everything we can for our customers is something we take great pride in, so your kind words mean a lot to the whole team.
We're especially grateful for your recommendation and are thrilled to hear you'll be shopping with us again. We look forward to serving you in the future.
Many thanks once again for your support!
Kind regards,
Dirty Pro Tools Team
Ordered a toilet through B&Q and this…
Ordered a toilet through B&Q and this firm where contracted to supply and deliver it.
They cancelled the order due to the fragile nature of the toilet and remote roads. I live just off the A83 on of Scotlands major trunk roads.
Very poor service.
29 giugno 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
We are very sorry to hear about your experience and sincerely apologise for the disappointment and inconvenience caused.
Unfortunately, the decision to cancel the order was not based solely on the road itself, but on an assessment made by our courier network for fragile deliveries to certain areas. As toilets are highly fragile items, we have to follow the courier's guidance to minimise the risk of damage during transit. We understand that your property is located just off the A83, and we get that this may have made the cancellation seem unexpected.
Please accept our sincere apologies for the inconvenience this has caused. We always aim to fulfil every order where possible, but in some cases we must prioritise the safe delivery of fragile goods. We appreciate your understanding and hope we have the opportunity to provide you with a better experience in the future.
Kind regards,
Dirty Pro Tools
An absolute joke and not a reliable…
An absolute joke and not a reliable company. They've sold us cracked toilet and keep rejecting my request for refund as they don't know what the issue. Their response time is ridiculous going to weeks with no response. I've shared photos and explained the problem and yet they're unsure of the fault. Stay away and pay more to save your time
In response to the sellers comment:
I have emailed you on the 13 April got first response on the 28th April
Then 2 weeks waiting time for the responses repeated with customer service saying they can't open my attachments.
I then got email 2nd Jun confirming you have issued full refund and then you emailed again same day you have emailed wrong person and I need to attach all photos again.
I have explained the fault and you have asked for a video. I have already purchased a new toilet and clearly couldn't leave cracked one for months so how on earth can I record leaking toilet now???!!!!
12 giugno 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
We are sincerely sorry that you feel this way and apologise for any frustration caused throughout this process. However, we would like to clarify that we have been in regular contact and have repeatedly requested additional photographs and further details regarding the issue. Unfortunately, despite our requests, we only received the same image multiple times.
From the photograph provided, we were unable to clearly identify the item or accurately assess the reported fault. The mark shown did not appear to be a visible crack from the image alone, which is why we requested further photographs from different angles and a clearer explanation of the issue.
Our intention has never been to reject your concerns. We simply need sufficient information to properly investigate the matter and provide the most appropriate solution.
We kindly ask that you send us additional photographs showing the entire item, close-up images of the affected area, and any further details regarding the issue. Once we receive this information, we will review it immediately and do our utmost to find a satisfactory resolution for you as quickly as possible.
We apologise again for the inconvenience and look forward to resolving this matter for you.
Kind regards,
Dirty Pro Tools
I ordered a couple of gun safes
I ordered a couple of gun safes. Very good price. Slight issue with delivery but quickly and soon sorted. Not long after a key was broken off. I contacted Tom and he organised a replacement set to be sent to me. No charge and no issues.
31 marzo 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
Thank you very much for taking the time to leave such a positive review. We are delighted to hear that you were pleased with the gun safes and found them to be good value for money. While we are sorry there was a slight issue with the delivery, we are glad that it was resolved quickly.
It's also great to know that Tom was able to assist you promptly when the key was accidentally broken. We always strive to provide the best possible customer service, and we're pleased that the replacement keys reached you without any hassle.
Your kind words and support mean a great deal to our team. Thank you for choosing us, and we hope to serve you again in the future.
Kind regards,
Dirty Pro Tools
Dirty Pro Tools appear to have shut…
Dirty Pro Tools appear to have shut down. I needed a VAT invoice for a business purchase, but had no response to phone calls or emails.
We won't buy from them again.
29 maggio 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
We are sorry to hear this. We have now sent the VAT invoice to you. Could you kindly check your inbox and spam/junk folder in case it has been filtered there?
If you have still not received it, please let us know and we will resend it immediately.
Kind regards,
Dirty Pro Tools
Bought a cement mixer two weeks ago
Bought a cement mixer two weeks ago.
Is missing the stand pin/ fixing pin.
Tried calling 5 times a day no response, tried chat bot no reply, tried email and no reply.
Very frustrating customer care.
15 maggio 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
We are very sorry to hear about your experience and the frustration caused. We have checked our records and unfortunately we cannot find any emails, complaints, or queries from your end, nor did we receive any communication through OnBuy regarding this issue. As we had not received any contact, we believed everything was fine with your order. Please accept our sincere apologies for this misunderstanding.
Could you kindly let us know exactly which stand pin/fixing pin is missing, and if possible send us a photo of the part required? We will then look into this immediately and do our best to resolve the issue for you as quickly as possible. If any other issues please contact us during office hours on: 01332 343 005. Or email us to :
uk-td@hotmail.co.uk We look forward to hearing from you.
Kind regards,
Dirty Pro Tools
No. T6HQ5RB
Order No. T6HQ5RB
Still waiting on my order to be delivered now ! week late and no response from the dirty tools I am now trying to get my money back . I will update my review when I have a reply from this company if I ever get one.
20 maggio 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
We are sincerely sorry for the delay and frustration caused regarding your order. Unfortunately, after investigating the matter with the courier, it appears that the parcel may have been lost in transit. We have already initiated a query with the courier to investigate this further and sincerely apologise for not informing you of this sooner. To ensure you are not left waiting any longer, we have processed a full refund for your order. We completely understand your disappointment and apologise for the inconvenience caused. Thank you for your patience and understanding while we looked into this matter. If any other issues please contact us during office hours on: 01332 343 005. Or email us to :
uk-td@hotmail.co.uk
Kind regards,
Dirty Pro tools
I do not recommended this company to…
I do not recommended this company to anyone, because you wait a very long time for the delivery you ordered,they lie that they were with the order but in fact no onewas there. One driver even demanded that I carry the delivered order myself because hi is in a hurry( the shipment weighed 50kg). I rate arrogance and lack of RESPECT for older people.
15 maggio 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
We are truly sorry for the inconvenience and frustration caused by your delivery experience.
We completely understand your disappointment and sincerely apologise if our service did not meet your expectations. We would like to clarify that, according to the courier's policy, drivers are only authorised to deliver items to the delivery address and are unfortunately not permitted to carry items inside the property. We had also sent an email prior to delivery explaining these delivery terms.
That said, we fully acknowledge that the item was heavy and understand how difficult this may have been, especially given the circumstances. We are very sorry if the interaction with the driver came across as disrespectful in any way, as this is not the level of service we expect.
We value your feedback and will pass your comments on to the courier so that similar situations can be handled with greater care and understanding in the future.
Please accept our sincere apologies once again.
Kind regards,
Dirty Pro tools
Product delivered with cracked…
Product delivered with cracked electrical housing making it not waterproof. Emailed twice, chat bot no answer for 4 hours and 16 phone calls to their number all no answer. No idea how you are meant to get issues resolved with them about a safety related issue. They will put a standard response on here I am sure but actually doing some customer service improvement would help in the first instance.
UPDATE
The company have contacted me once and then nothing until prompted again. Offering a £20 refund. No answer to formal complaints nor acknowledging their requirements under the Consumer Rights Act.
I did predict the stock answer and that is what I have got. Not their fault the damage was caused but absolutely no help to me after this including never being able to get in contact on the phone (32 calls). Nor anyone answering their emails.
AVOID at all costs
18 maggio 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
We are truly sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused.
While we understand your disappointment, we would like to clarify that we have been actively communicating with you via email and have responded to your messages as promptly as possible. Please note that our office is closed on weekends, so responses during those periods may be delayed.
We completely appreciate the seriousness of the issue you reported and regret that you were unable to reach us by phone. We are continuously working to improve our customer service and communication processes.
If you would still like to discuss the matter with us directly, please give us a call during office hours on 01332 343 005 , and we will be more than happy to assist you. Alternatively, you can email us at uk-td@hotmail.co.uk, and we will continue to support you through to a resolution.
Once again, we sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
Customer Support Team
Dirty pro tools
My experience mirrors those of earlier…
My experience mirrors those of earlier reviewers. Firstly the product was delivered promptly. Then, on attempting to return it as my gun did not fit in the cabinet, nothing! I emailed as advised on Saturday 09/05. No reply. Having seen the reviews and the companies reply I emailed yesterday to the hotmail email. No reply. I have called every day since last Friday on multiple times within office hours, no reply. I think they don't want to give back customers their money for legitimate returns. It's underhand and despicable. Failing any contact this week I think my next option is a small claim.
14 maggio 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
Thank you for your feedback.
We have personally followed this up with the team, and we can confirm that this matter was resolved a days ago. Your collection has now also been successfully booked in.
We sincerely apologise for the inconvenience and frustration caused while trying to get in touch with us. We always aim to assist our customers as quickly as possible and appreciate your patience while this was being arranged. Kindly do understand that we don't work on Saturday and Sunday. Hence we wont be able to answer your queries in that time.
Please do let us know if there is anything else you need assistance with, and we will be more than happy to help.
Kind regards
Dirty Pro tools
GO SOMEWHERE ELSE !!!
GO SOMEWHERE ELSE !!!
Delivered quickly with no problems (hence the 1 star)but the item ( close coupled toilet ) was absolutely rubbish. The original plumber stated that he couldn't get it to stop continually dripping into the pan and so we employed a second opinion and he said the same, that the valve was faulty. Sent an email to see if that particular component could be replaced but have not received a reply. I couldn't put up with the constant dripping noise so I have had to pay for another toilet from a reputable company. Tryed phoning for days but no answer. Absolutely fuming with the lack of cominication and product quality. So a £129.99 toilet has cost a fortune with plumber bills and replacement.
16 marzo 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
We are truly sorry to hear about your experience and completely understand your frustration, especially after the additional plumber costs and inconvenience caused. This is not the standard of product quality or customer service we aim to provide.
We would genuinely appreciate the opportunity to make this right for you. Could you kindly send us a message through the platform where the purchase was made so we can investigate this further and work towards a suitable resolution for you. Thank you for bringing this to our attention, and again, please accept our sincere apologies for the inconvenience caused.
Kind regards,
Dirty Pro Tools
3 Gun cabinet
Wow what a great experience today with the delivery/collection driver I opened the door to a great smile followed with courtesy and very polite driver he was absolutely brilliant, had a slight hiccup when my wife ordered me a gun cabinet [ wrong size ] we contacted dirty pro tools via amazon the problem was sorted very swiftly and with understanding, driver phoned when 10 mins away great service great seller in my opinion they are the Muttz Nuttz [ compliment ] thank you so much for all your help.
12 maggio 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
Thank you so much for your amazing feedback. We are delighted to hear that you had such a positive experience with both our delivery driver and customer service team. It is great to know the issue with the cabinet size was resolved quickly and smoothly for you.
Your kind words truly mean a lot to us, and we will be sure to pass your compliments on to the driver as well. Comments like “the Muttz Nuttz” definitely made us smile! Thank you once again for your support and for choosing Dirty Pro Tools.
Kind regards,
Dirty Pro Tools
Chesterfield sofa great
Bought a Chesterfield sofa
Great value, very well made good quality,
Excellent all round very pleased.
Very helpful and quick delivery.
Jeremy. Harris.
8 maggio 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
Thank you very much for your lovely review, Jeremy.
We’re delighted to hear that you are pleased with your Chesterfield sofa and the service provided. Your kind words truly mean a lot to us.
We hope you enjoy your sofa for many years to come!
Kind regards,
Dirty pro tools
AFTER HAVING PROBLEMS REGARDING MISSING…
AFTER HAVING PROBLEMS REGARDING MISSING BATTERY HAD A GREAT DEAL WITH DIRTY TOOL NOT ONLY DID A GET A NEW BATTERY, BUT HAD TWO BELIVERED. WHICH AS FAR AS I AM AWARE I CAN KEEP. THANK YOU DIRTY TOOLS. I THINK SOME OF THE PROBLEM WAS DOWN TO ME MISSED OUT THE NAME OF MY HOUSE THE POST OFFICE WAS OK BUT DHL DID NOT SO WERE UNABLE TO DELIVER
30 aprile 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
Thank you very much for your kind review and for taking the time to share your experience. We are delighted that we were able to resolve the issue for you and that your batteries were successfully delivered. We also appreciate your honesty regarding the address details and understand how these things can sometimes happen.
Your patience and understanding throughout the process were greatly appreciated, and we are pleased that everything worked out in the end. Thank you again for choosing Dirty Tools. If there is ever anything else we can help with, please do not hesitate to get in touch.
Kind regards,
Dirty Pro tools
Appalling service or full on fraud
Ordered and paid for five gun cabinets over two months ago. Nothing has been delivered and despite trying to contact them daily for the past three weeks it has proven impossible to get any response whatsoever via email, phone or messages. I believe they are a fraudulent company. STAY WELL CLEAR!
22 aprile 2026
Non scritta su invito
Risposta di Dirty Pro Tools
Hello,
We’re very sorry to hear about your experience and sincerely apologise for the concern and frustration this has caused.
This is certainly not the level of service we aim to provide, and we take comments like this very seriously. We would like to investigate this matter urgently and get a clear update for you.
Could you please share your order details with us so we can look into this and assist you as quickly as possible?
Kindly contact us on 01332 343 005 during office hours or email us at uk-td@hotmail.co.uk so we can resolve this for you without further delay.
Thank you for bringing this to our attention, and once again, we apologise for the inconvenience caused.
Kind regards
Dirty Pro Tools
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