Direct365 Recensioni 11.139

I had a positive experience with Katy Fagan, great customer service. She responded promptly, in an efficient and polite manner, great communication so far.

Sasha was so helpful and really fast responses from her also. Thanks!

I have been a customer of Direct 365 for 7 years, and unfortunately the level of service has been consistently poor—particularly in recent times.

Without any consultation, our waste services were switched from Kenny Waste Management to Biffa, after which the service declined even further.

We have experienced:

Repeated missed waste collections
Lack of communication between providers and drivers
Failure to properly manage site access (e.g. gate keys not handed over)
No effort to clear accumulated excess waste

Despite missed collections, we have still been charged for services that were not carried out. Refunds are only issued if we report the issue ourselves—there is no proactive monitoring or accountability.

Over the years, this has resulted in hundreds of pounds in charges for services not delivered. When we raise these issues and request investigations into past missed collections, we are told they will be looked into, but no follow-up or resolution ever occurs.

As a third-party contractor, Direct 365 should be ensuring the service they are charging for is actually being delivered. In our experience, this has not been the case.

Due to the ongoing lack of service and accountability, we are now considering legal action to recover costs for services not provided.

I would strongly advise others to carefully consider alternative waste management providers.

I would like to express my pleasure to work with this company.
Always a prompt and straightforward communication with all team members.
Service delivered as expected.
One special thank you goes to Cheryl King, as she was very helpful with my most recent job request.

I have been a customer of Direct 365 for 7 years, and unfortunately the level of service has been consistently poor—particularly in recent times.

Without any consultation, our waste services were switched from Kenny Waste Management to Biffa, after which the service declined even further.

We have experienced:

Repeated missed waste collections
Lack of communication between providers and drivers
Failure to properly manage site access (e.g. gate keys not handed over)
No effort to clear accumulated excess waste

Despite missed collections, we have still been charged for services that were not carried out. Refunds are only issued if we report the issue ourselves—there is no proactive monitoring or accountability.

Over the years, this has resulted in hundreds of pounds in charges for services not delivered. When we raise these issues and request investigations into past missed collections, we are told they will be looked into, but no follow-up or resolution ever occurs.

As a third-party contractor, Direct 365 should be ensuring the service they are charging for is actually being delivered. In our experience, this has not been the case.

Due to the ongoing lack of service and accountability, we are now considering legal action to recover costs for services not provided.

I would strongly advise others to carefully consider alternative waste management providers.

Contact was very helpfull and fast. Would do business again! A+++

Staff so helpful and friendly

Cheryl was extremely helpful and quick at responding to my query. Thanks

Excellent experience with Direct365, as always.
Cheryl King was extremely helpful, knowledgeable and polite through the entire process. Thank you

Excellent service, great communication abd instructions by Kyle. Thank you

Dave made the process of setting up an account easy, effective and efficient

I had a really great experience with this company. The service has always been reliable, punctual, and exactly what I need for my business.

I’d especially like to mention Nicole, who was absolutely wonderful to deal with. She was extremely polite, helpful, and efficient from the very beginning. She understood my situation straight away and made the whole process much quicker and smoother than I expected.

Her communication was always clear, organised, and thoughtful, and I truly appreciated the level of care and attention she gave throughout. That kind of customer service is quite rare these days, and it really made a difference.

I’m very grateful for all her support, she’s a real asset to the company. Highly recommend!

Fast efficient service . Mike Charman really helpful . Replied to my email quickly and sorted the job ! Breath of fresh air after dealing with other companies who took forever to get back to me .

Easy to order and delivery was very quick.

Steph had explained it all very well for me great service all round ☺️

Great company to use, being a newbie I was unsure on what was needed but thanks to Seph Jones it was really simple and easy to set up. Thank you for all your kindness and help!

Michael Charman is very responsive to every query and delivery collection. Contracts are presented quickly and efficiently for signing and communication is clear. Even when there is an issue with the drivers he is able to resolve promptly too.

Called for fire risk assessment and jack ball customers service was spot on . Always got back to my emails. Highly recommend very fair prices. So all in all very happy 😃

Still waiting for someone to attend our facilities, we have been asking since February 2026, we have been a customer for a long time. Both my colleague and I have contacted Direct365 numerous times and a date has been given for a collection but still no one has arrived.

A great experience throughout, Ive always found Direct 365 provides an efficient service and good value.
When I need assistance with some issues I had, I spoke to Nicole who very efficiently sorted everything. Thank you Nicole. You’re a Star.