Our first time dealing with DCTUK and it could not have gone better. Chole Taylor was absolutely excellent, we received samples, made our decision and placed an order. Chole checked stock availa... Leggi di più
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The tiles themselves are great — I have absolutely no complaints about the quality of the product. If you're not on a tight schedule and want a quality product, go for it. However, if you're... Leggi di più
Very helpful sales support - patient and knowledgeable re product. Order arrived promptly, but more than we ordered were sent. When we called report error and to arrange to return the additional ones... Leggi di più
Top marks for service! We ordered four colourways of carpet tiles initially, then placed an order for 60 Heuga 727 carpet tiles in Linen shade together with 60 Interface Interlay carpet tiles... Leggi di più
Dettagli dell'azienda
Informazioni su DCTUK
Informazioni fornite da varie fonti esterne
We know that quality matters, so we don’t deal in seconds as they can be of varying quality, and come with little or no guarantee, and as such this is something we have never felt comfortable offering to our customers. Instead, we use our exceptional relationships with manufacturers to ensure that we can get exclusive prices to pass on to our customers. This means we are able to offer exclusive prices, aswell as have special offers available on certain ranges of carpet tiles.
We aim to add a personal touch to your choice of carpet tile, so whatever the project, please feel free to contact us and we’ll be more than happy to talk through your requirements.
Informazioni di contatto
21 Brookfield Business Park, Muir Road, L9 7AR, Liverpool, Regno Unito
- 0345 222 1544
- sales@dctukgroup.com
- dctuk.com
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
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Excellent Customer Service and Delivery
fantastic in every way !
Was happy with quality and the delivery…
Was happy with quality and the delivery of our first order for tiles then went to re-order a further 20 tiles and they wanted to charge me£29.00 for delivery because we are in the Scottish Highlands - still mainland UK, I said I would just cancel the order and then they agreed to send them at the cost I paid for my first lot. On that note I would not order again if they are going to charge so much for delivery - I run a business and know what the costs of transport are and this is excessive to say the least
This is the third time I've ordered…
This is the third time I've ordered from DCTUK. Products are good quality at a good price and delivery is second to none. Next time I need carpet tiles I'll go straight to DCTUK.

Risposta di DCTUK
Arrived sooner than the delivery date…
Arrived sooner than the delivery date given when we placed the order, excellent service

Risposta di DCTUK

Risposta di DCTUK
Brilliant company to deal with
Brilliant company to deal with easy ordering and good communication to inform about delivery. Would use again and recommend with confidence

Risposta di DCTUK
Wish I'd checked reviews before buying…
Wish I'd checked reviews before buying from this company. When I emailed them with my request it was for domestic vinyl, size 3m x 4m. They sent me commercial vinyl, size 2m x God knows what. When I got back to them to complain they said I'd agreed to the vinyl, but I'd told them I wanted domestic, so I assumed that was what they were still showing me. To add insult to injury, I had to pay double delivery charge because they said I was in a non mainland post code - what a load of rubbish, I live a few miles from Aberdeen which is right on the coast. When I got back to them to say they'd sent me the wrong vinyl and they needed to refund me, they just said I'd agreed, and basically there was no way I'd be refunded. In this day and age when we need to use online companies, it's just awful that companies like this just want to rip us off.

Risposta di DCTUK
Refunding people's money
Thank you for getting back to my problem . The refund did take some time I'm to come back from WorldPay but like you said it's out of your control. I accept your apology and wish you a good day. Thank you .

Risposta di DCTUK
Plan carefully
Ordered individual tiles in two colours that were good, then decided to order a few more to complete the project (due to change in design and cutting mistakes), only to find they now insist on ordering in boxes of 20 no splitting (although the website let me re order individual), they phoned me back and wouldn't budge on asking me to order 60 tiles which was far too expensive, so didn't bother.

Risposta di DCTUK
extremely disappointed
i ordered 3 samples of cozy toes tiles in shades of grey. I received 3 samples of different types in shades of red and brown. I called and received an apology and was told the correct ones would be sent within 1 to 3 days.
10 days later no samples. i contacted them again to be told cozy toes were out of stock and they expected them in 3 to 6 weeks.
1) the first samples were a waste of time, did they expect me to change the colour of my bedroom and use kitchen tiles?
2) I was told the person who took my call worked in marketing and didn't know the stock levels!?
3) if they're out of stock, TELL PEOPLE!!

Risposta di DCTUK
Super quick delivery and fab quality
Super quick delivery, even samples were quick. Easy to put down and easy to cut, especially as I’m a single mum of 2 teenagers. I have never used carpet tiles before but these were quite easy and they are so thick. I am really pleased.

Risposta di DCTUK
I didn’t receive samples
Unfortunately I never received the samples that I ordered. No email was sent about unavailability or cancellation if this is the reason. Disappointing as they sell at a decent price.

Risposta di DCTUK
Excellent delivery service
Excellent delivery service , tiles are so easy to lay and cut when needed , good quality, very happy

Risposta di DCTUK
Tiles for my shop.
Good quality tiles suitable for my shop. Delivered on time. Easy to fit.
very pleased with the tiles
very pleased with the tiles, ideal for my conservatory
Good product quick service delivery…
Good product quick service delivery time spot on
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