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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Our first time dealing with DCTUK and it could not have gone better. Chole Taylor was absolutely excellent, we received samples, made our decision and placed an order. Chole checked stock availa... Leggi di più

Valutata 1 stelle su 5

The tiles themselves are great — I have absolutely no complaints about the quality of the product. If you're not on a tight schedule and want a quality product, go for it. However, if you're... Leggi di più

Valutata 5 stelle su 5

Very helpful sales support - patient and knowledgeable re product. Order arrived promptly, but more than we ordered were sent. When we called report error and to arrange to return the additional ones... Leggi di più

Valutata 5 stelle su 5

Top marks for service! We ordered four colourways of carpet tiles initially, then placed an order for 60 Heuga 727 carpet tiles in Linen shade together with 60 Interface Interlay carpet tiles... Leggi di più

Dettagli dell'azienda

  1. Ditta specializzata in pavimentazioni
  2. Arredatore d'interni

Informazioni su DCTUK

Informazioni fornite da varie fonti esterne

Here at DCTUK, we pride ourselves on providing quality service to match the quality of our products. We know how important it is to get things right, which is why we offer free carpet tile samples across all of our carpet tiles to provide you with the true nature of the products before you commit to purchase. Something that we understand the importance of.
We know that quality matters, so we don’t deal in seconds as they can be of varying quality, and come with little or no guarantee, and as such this is something we have never felt comfortable offering to our customers. Instead, we use our exceptional relationships with manufacturers to ensure that we can get exclusive prices to pass on to our customers. This means we are able to offer exclusive prices, aswell as have special offers available on certain ranges of carpet tiles.
We aim to add a personal touch to your choice of carpet tile, so whatever the project, please feel free to contact us and we’ll be more than happy to talk through your requirements.

Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

846 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(846)

16 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Was happy with quality and the delivery…

Was happy with quality and the delivery of our first order for tiles then went to re-order a further 20 tiles and they wanted to charge me£29.00 for delivery because we are in the Scottish Highlands - still mainland UK, I said I would just cancel the order and then they agreed to send them at the cost I paid for my first lot. On that note I would not order again if they are going to charge so much for delivery - I run a business and know what the costs of transport are and this is excessive to say the least

13 ottobre 2020
Valutata 5 stelle su 5

This is the third time I've ordered…

This is the third time I've ordered from DCTUK. Products are good quality at a good price and delivery is second to none. Next time I need carpet tiles I'll go straight to DCTUK.

1 ottobre 2020
Non scritta su invito
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Risposta di DCTUK

Thanks for being an amazing returning customer Gary😊🙌

Valutata 5 stelle su 5

Carpet tiles

Quick service
Good quality tiles
Great price

30 settembre 2020
Non scritta su invito
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Risposta di DCTUK

Hi Robert, thank you for leaving a lovely review, we appreciate it!

Valutata 5 stelle su 5

Brilliant company to deal with

Brilliant company to deal with easy ordering and good communication to inform about delivery. Would use again and recommend with confidence

30 settembre 2020
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Risposta di DCTUK

Hi Wendy, thank you for leaving a review! We appreciate it 😊

Valutata 1 stelle su 5

Wish I'd checked reviews before buying…

Wish I'd checked reviews before buying from this company. When I emailed them with my request it was for domestic vinyl, size 3m x 4m. They sent me commercial vinyl, size 2m x God knows what. When I got back to them to complain they said I'd agreed to the vinyl, but I'd told them I wanted domestic, so I assumed that was what they were still showing me. To add insult to injury, I had to pay double delivery charge because they said I was in a non mainland post code - what a load of rubbish, I live a few miles from Aberdeen which is right on the coast. When I got back to them to say they'd sent me the wrong vinyl and they needed to refund me, they just said I'd agreed, and basically there was no way I'd be refunded. In this day and age when we need to use online companies, it's just awful that companies like this just want to rip us off.

23 settembre 2020
Non scritta su invito
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Risposta di DCTUK

Hi there, we're really sorry about the mix up of commercial and residential vinyl, we appreciate your review and we're looking into this issue now. Kind regards, Naomi

Valutata 3 stelle su 5

Refunding people's money

Thank you for getting back to my problem . The refund did take some time I'm to come back from WorldPay but like you said it's out of your control. I accept your apology and wish you a good day. Thank you .

15 settembre 2020
Non scritta su invito
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Risposta di DCTUK

Hi Simon, we're really sorry about this and we take full responsibility for it. If you ever consider ordering with us again, please use TRUSTPILOT10 to receive 10% off.

Valutata 3 stelle su 5

Plan carefully

Ordered individual tiles in two colours that were good, then decided to order a few more to complete the project (due to change in design and cutting mistakes), only to find they now insist on ordering in boxes of 20 no splitting (although the website let me re order individual), they phoned me back and wouldn't budge on asking me to order 60 tiles which was far too expensive, so didn't bother.

16 luglio 2020
Non scritta su invito
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Risposta di DCTUK

Hi there, we're really sorry about this, unfortunately we could no longer offer splitting tiles but if you ever consider ordering with us again, please use 10DCTNK for 10% off your next order. Kind regards, Naomi

Valutata 1 stelle su 5

extremely disappointed

i ordered 3 samples of cozy toes tiles in shades of grey. I received 3 samples of different types in shades of red and brown. I called and received an apology and was told the correct ones would be sent within 1 to 3 days.
10 days later no samples. i contacted them again to be told cozy toes were out of stock and they expected them in 3 to 6 weeks.
1) the first samples were a waste of time, did they expect me to change the colour of my bedroom and use kitchen tiles?
2) I was told the person who took my call worked in marketing and didn't know the stock levels!?
3) if they're out of stock, TELL PEOPLE!!

27 giugno 2020
Non scritta su invito
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Risposta di DCTUK

Hi Mike, we're really sorry about your experience with us we take full responsibility. If you ever consider ordering from us again, please use 10DCTNK for 10% off. Kind regards, Naomi

Valutata 5 stelle su 5

Super quick delivery and fab quality

Super quick delivery, even samples were quick. Easy to put down and easy to cut, especially as I’m a single mum of 2 teenagers. I have never used carpet tiles before but these were quite easy and they are so thick. I am really pleased.

9 giugno 2020
Non scritta su invito
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Risposta di DCTUK

Hi Sam, thanks for the 5 star review! Well done on installing the carpet tiles yourself, we bet they look amazing!

Valutata 2 stelle su 5

I didn’t receive samples

Unfortunately I never received the samples that I ordered. No email was sent about unavailability or cancellation if this is the reason. Disappointing as they sell at a decent price.

6 giugno 2020
Non scritta su invito
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Risposta di DCTUK

Hi there, we're really sorry about not getting samples out to you , we appreciate your review and are looking into the issue to make sure it doesn't happen again. Kind regards, Naomi

Valutata 5 stelle su 5

Excellent delivery service

Excellent delivery service , tiles are so easy to lay and cut when needed , good quality, very happy

4 giugno 2020
Non scritta su invito
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Risposta di DCTUK

Thank you for leaving a 5 star review Louise, we appreciate it!

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