Easy to find what was wanted, service good with ability to have all locks matched to one set of keys, everything arrived and worked exactly as expected. Only minor downside was the price ratcheted its... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Took payment for a “ stock “ item then said it would be a month delivery without even asking if a refund would be preferred. Not good business practice
L'azienda ha risposto
I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Leggi di più
Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a retu... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Informazioni di contatto
Regno Unito
- lockstation.co.uk
4,2
Molto buono
528 recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good service and product is good
24 giugno 2026
The key came when expected put it in…
The key came when expected put it in the locks and worked in every door. Excellent service 👏
24 giugno 2026
Risposta di Lockstation
Thank you for your 5-star review, Trevor! ⭐⭐⭐⭐⭐ We’re really pleased to hear your key arrived as expected and worked perfectly in every door. Thank you for choosing Lockstation! 🔐👏
— The Lockstation Team
order took over two weeks to arrive
24 giugno 2026
Risposta di Lockstation
Thank you for your feedback. We’re sorry to hear your order took longer than expected to arrive.
The delay was with DHL rather than Lockstation, but we completely understand how frustrating this must have been. We apologise on their behalf for the inconvenience caused and appreciate your patience.
— The Lockstation Team
Took payment for a “ stock “ item then…
Took payment for a “ stock “ item then said it would be a month delivery without even asking if a refund would be preferred.
Not good business practice
25 giugno 2026
Risposta di Lockstation
Thank you for your feedback. We’re sorry to hear you were disappointed with your experience.
Unfortunately, stock errors can occasionally occur, and when they do, we always do our best to notify customers as quickly as possible. In these situations, we are always happy to offer either a full refund or the option to keep the item on backorder if the customer is happy to wait.
We apologise for any inconvenience caused and appreciate your feedback.
— The Lockstation Team
Fast efficient service
25 giugno 2026
Risposta di Lockstation
Thank you for your 5-star review! ⭐⭐⭐⭐⭐ We’re really pleased to hear you were happy with our fast and efficient service. Your feedback means a lot to us! 🔐😊
— The Lockstation Team
Easy to use and quality good.
Easy to find what was wanted, service good with ability to have all locks matched to one set of keys, everything arrived and worked exactly as expected. Only minor downside was the price ratcheted itself up with services, tax, postage so headline price didn't reflect final price as closely as I expected on first viewing.
24 giugno 2026
Risposta di Lockstation
Thank you for your 4-star review! ⭐⭐⭐⭐ We’re really pleased to hear you found everything easy to order, that the keyed alike service worked well, and that everything arrived and performed as expected. 🔐
We always aim to make pricing as clear as possible throughout checkout, including any selected services, VAT and delivery costs before payment is made. We appreciate your feedback and will continue working to make the process as clear and straightforward as possible.
— The Lockstation Team
Bad attitude rude never replied to my…
Bad attitude rude never replied to my phone number
26 maggio 2026
Risposta di Lockstation
Thank you for your feedback. We’re sorry to hear you feel this way.
We have reviewed all communication regarding your order and cannot see anything that appears rude or inappropriate. Our team member was advising correctly based on the key blanks that were ordered and the information provided.
We also offered a refund, provided the items were returned to us in line with our returns process. We always aim to help customers as fairly and clearly as possible.
— The Lockstation Team
Greta service and delivered incredibly…
Greta service and delivered incredibly quick, top service, will be using again soon!
27 maggio 2026
Risposta di Lockstation
Thank you for your 5-star review, Malcolm! ⭐⭐⭐⭐⭐ We’re really pleased to hear you were happy with the service and speedy delivery. We truly appreciate your support and look forward to helping you again soon! 🔐😊
— The Lockstation Team
sent wrong product
sent wrong product - customer service was literally non existent - 3 weeks later and i cant get hold of no one?
21 maggio 2026
Non scritta su invito
Risposta di Lockstation
Hi there, thank you for your feedback.
We’re sorry to hear about your experience, however we’ve responded to every email we’ve received and requested your order number so we can locate your details and help resolve this properly. Unfortunately, we still haven’t been able to find any matching order in our system.
We absolutely want to help and are still happy to look into this for you as soon as we have the correct order information. Please reply to our emails with your order number or any relevant details and we’ll prioritise this for you.
– The Lockstation Team
Good all round service and price.
27 aprile 2026
Risposta di Lockstation
Thank you for your 5-star review 😊 We’re delighted to hear you were happy with both our service and pricing 👍
We really appreciate your support and hope to serve you again in the future 🌟
– The Lockstation Team
I ordered blank keys from the website which were useless.
I ordered blank keys from the illustration on the website. When they arrived, I found that the front of the key (as illustrated) matches my original but the back of the key (not illustrated) does not match. So the blanks purchased are useless. However, Lockstation were most helpful and provided a full refund.
27 aprile 2026
Risposta di Lockstation
Hi Martin,
Thank you for your feedback, and we’re really sorry to hear the key blanks were not correct for you.
We completely understand your frustration, especially where the front of the key looked correct from the illustration but the rear profile did not match your original key. We’re sorry there were not more images shown on the listing to make this clearer.
Most of our customers who purchase blank keys are locksmiths, key cutting shops, or trade customers who usually identify the correct blank from the key profile name. That said, we absolutely appreciate that this can be confusing if you are matching visually from the photos alone.
Please do get in touch with us directly and we’ll be more than happy to help resolve this for you. We offer returns, so we can arrange for the blanks to be returned and either issue a refund or help you find the correct part.
We would really appreciate the opportunity to put this right, as this could have been resolved very quickly had we been contacted before the review was left.
Kind regards,
The Lockstation Team
Risposta di Lockstation
Thank you for your 5-star review 😊 We’re delighted to hear you were happy with both our service and pricing 👍
We really appreciate your support and hope to serve you again in the future 🌟
– The Lockstation Team
horrific
horrific
Calls between 10am and 2pm only but I couldn't get through. Tried on two separate days with no luck. Chat wasn't accepting messages either.
Went ahead and bought some things on their site and all of them were out of stock. Why advertise items you don't have? Customer project is set back and so is my wallet.
Look closely at the reviews - the 5* all have some issue with this company. Please try elsewhere.
13 aprile 2026
Non scritta su invito
Risposta di Lockstation
Hi,
We’re really sorry to read your review and that your experience with us was not what you expected.
We do offer email support, and we always aim to reply as quickly as possible. Regarding the live chat, we are not aware of any reported issues with it not accepting messages, but we will certainly look into this. We are also introducing WhatsApp support soon, as we know this is a preferred contact method for many customers.
Unfortunately, like many businesses, we can occasionally experience rare stock errors. When this happens, customers should be notified and given the option of either a refund or a lead time, depending on the item.
We are very sorry that on this occasion we did not meet your expectations, and we would like the opportunity to look into this properly. At the moment, we are unable to identify your order from the review, so please could you email us with your order number and we will investigate this further.
Kind regards,
Lockstation Team
Really pleased with my new locks
Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a return I had was dealt with swiftly (my fault for not measuring properly.) Will definitely use again if I need more locks.
18 marzo 2026
Non scritta su invito
Risposta di Lockstation
Thanks so much for your amazing 5-star review! ⭐️😊
We’re thrilled to hear you’re pleased with your new locks and that they look fantastic 🔐✨
It’s great to know you found the website easy to use and our pricing competitive, and we’re especially glad our team could help with your questions and sort your return quickly 👍📦 (it happens to the best of us!)
We really appreciate your support and look forward to helping you again in the future! 🙌
– The Lockstation Team
Product was of good quality
From ordering to delivery, it was dispatched quickly. The door hinges were of great quality. Will use Lock Station again.
25 marzo 2026
Risposta di Lockstation
Thanks so much for the fantastic 5-star review, Dean! ⭐️😊
We’re really glad to hear everything from ordering to delivery was quick and smooth, and that you’re happy with the quality of the door hinges 🔧🚪
We truly appreciate your support and look forward to helping you again in the future! 🙌
– The Lockstation Team
Delivery was in time and product was…
Delivery was in time and product was what I was looking for
27 marzo 2026
Risposta di Lockstation
Thanks so much for your 5⭐ review, Ian! 😊
We’re really glad to hear your delivery arrived on time and that the product was exactly what you were looking for 👍🔒 It means a lot to us!
If you ever need anything else, the Lockstation team is always here to help 🚚💬
I only ordered one lock but got 3 have…
I only ordered one lock but got 3 have paid
Tried phoning many times got held on line for a while then horrendous noise cuts me off many many times gave up trying to communicate with a human in the end. But 3 locker padlocks should last me until I die
26 marzo 2026
Risposta di Lockstation
Hello John 😊
Thank you so much for your 4⭐ review — we really appreciate it!
Firstly, we’re very sorry that you weren’t able to reach us by phone 📞. We’ve been extremely busy following the bank holiday closure, but we’re doing our best to catch up.
I’ve checked your orders and can see that you placed two — one for a single lock and another for two locks 🔐. Everything has been delivered exactly as ordered.
If there’s anything else you need or if we can help further, please don’t hesitate to get in touch — we’re always happy to help 😊
Kind regards,
The Lockstation Team
Good product delivered on time
25 marzo 2026
Risposta di Lockstation
Hi Richard 😊
Thank you so much for your 5⭐ review — we really appreciate your support!
We’re delighted to hear you’re happy with the product and that it arrived on time 🚚✨
If you ever need anything else, we’re always here to help!
Kind regards,
The Lockstation Team 🔐
Risposta di Lockstation
Thank you so much for your lovely 4-star review, Maria! 😊
We really appreciate your understanding regarding the slight delay, and we’re glad to hear everything arrived as required 👍📦
Your feedback means a lot to us and helps us keep improving! 💙
Kind regards,
The Lockstation Team 🔐
Risposta di Lockstation
Thank you for the fantastic 5-star review, Michael! ⭐️😊
We’re delighted to hear you’re happy with the quality of the product and the prompt delivery 🚚
Your support means a lot to us! 💙
Kind regards,
The Lockstation Team 🔐
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