How can your published customer care number 01279 810 119 not work at 11:15 on a Wednesday? Its not busy, the message says the team is not available when I urgently needed to to someone about my missi... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Cerease is 10/10 I waited 35 mins in a que eventually Cerease answered with bright positive tone, asking how she could help. 3 / 3 questions were resolved without any push backs. Data energy ple... Leggi di più
L'azienda ha risposto
The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... Leggi di più
L'azienda ha risposto
Sara has been absolutely fantastic throughout the whole process. She took the time to understand my situation and made sure everything was sorted. If you're in Sara's hands, you're definitely in safe... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Informazioni di contatto
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Regno Unito
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,5
Eccellente
961 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very informative and helpful lady named…
Very informative and helpful lady named Cerease explained the procedure, helped me complete forms and escalated matters to get my issue sorted and completed too. Excellent customer service.
I have deducted one star however as it took twenty minutes in a queue with no call back option to answer my call.
28 settembre 2026
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Risposta di Data Energy
Dear MM,
Thank you for taking the time to leave us a review. We're really pleased to hear that Cerease was able to explain the procedure clearly, assist you with the forms and help get your issue resolved. We’ll be sure to pass your kind feedback on to her.
We're sorry to hear that you experienced a 20-minute wait when contacting us. We appreciate that waiting in a queue can be frustrating, particularly when you need assistance with an ongoing issue. We have been experiencing a high volume of call recently and appreciate your patience whilst our team works to get to each customer.
We would, however, like to mention that we introduced a call-back option earlier in June this year. When calling us, after selecting one of the options provided by our automated message, customers are given the option to press 2 at any time to request a call back and keep their place in the queue rather than remaining on hold. This service has remained available since its introduction, with call backs being requested and completed every day.
We appreciate your feedback and are glad that, once connected, Cerease was able to provide the support you needed.
Kind regards,
Data Energy
Query handled with care
Taya listened to my query carefully and asked lots of questions to fully understand the problem. It was nice to hear someone say that what I was experiencing was unacceptable. She was very kind and helpful - excellent customer service.
25 settembre 2026
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Risposta di Data Energy
Dear Clare,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Very Helpful and Efficient
I received fantastic service from Cassie. She was polite, helpful, and very responsive throughout the process. She made everything straightforward and ensured my query was resolved promptly. Thank you for all your help, Cassie! Highly recommended.
25 settembre 2026
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Risposta di Data Energy
Dear Dan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Broken IT systems, and horrible value for money
I have repeatedly told data energy that their automatic data collection system is broken, and they refuse to acknowledge it. Our building's maintenance contractors have proven that they can read data remotely, but yet, unless I manually add the information via their App, Data energy do not collect it. I'm getting a very poor service for quite outrageous energy costs.
25 settembre 2026
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Risposta di Data Energy
Dear L,
Thank you for taking the time to leave us a review. We're sorry to hear about your experience with us. We have been able to locate your query in our system and upon reviewing this we would like to clarify some aspects that may not have been fully explained.
Due to the nature of the equipment installed at your development, which Data Energy does not own or have the ability to change, it is not possible for us to establish a direct remote connection with the meters. The meters do have a remote connection, but this is with a third-party system. Our Billing Team accesses this system each month to download the actual meter data available for the previous month, which is then uploaded to our systems and used to generate billing.
We understand why seeing estimated readings on your Portal, particularly when you know that your meter can be read remotely, would make you concerned that the data is not reaching us and that your bills may therefore not reflect your actual consumption unless you provide us with actual reads yourself.
The estimated readings you see on the Customer Portal are generated during the month using the data already available to us from previous months. These are essentially provisional readings and do not mean that your bill will necessarily be calculated using those estimates. Once the month has ended, our Billing Team retrieves the actual data available from the third-party system and uploads this to our system before billing is generated, replacing the estimates with the actual readings where available.
For example, the estimated readings currently being generated for September will be replaced by the actual readings recorded by your meter when our Billing Team downloads September's data at the beginning of October. This is why, if you log onto your Portal today, you will be able to see that previous months, such as August and July, are populated with actual readings rather than the estimates that were previously displayed.
We have also reviewed your recent invoices and can confirm that the readings used for billing were actual readings obtained from the third-party system. The “A” shown next to the readings on your invoices confirms this.
We appreciate that, because you can see estimates on the Portal, you have felt that you need to take readings yourself and send them to us to ‘true up’ the estimates generated so far. While we are grateful that you have taken the time to do this, this is not necessary for your regular monthly billing, as we retrieve the available actual meter data each month before the billing is raised.
We do still believe that it is good practice for residents to keep a record of their meter reading on the last day of each month, as well as on their move-in and move-out dates. This can be useful should actual meter data ever be unavailable on the third-party system for us to download and use for billing.
We hope this helps to clarify the difference between the estimates you see on the Portal and the actual meter data used for your billing. We’re sorry that this distinction was not made clearer when you first raised your concerns with us.
Kind regards,
Data Energy
The customer service was very timely
The customer service was very timely, answered quickly, and resolved the inquiries.
23 settembre 2026
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Risposta di Data Energy
Dear Jianping,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Really great experience with Sara
Really great experience with customer service! The person I spoke with was super friendly, helpful, and patient. They listened to my issue and sorted it out quickly. Really appreciate the great service!
24 settembre 2026
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Risposta di Data Energy
Dear Yanhui,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team.
Kind regards,
Data Energy
Risposta di Data Energy
Dear Mr Pri Jay,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Cassie was a great help to fix some…
Cassie was a great help to fix some billing issues
24 settembre 2026
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Risposta di Data Energy
Dear Ulrich,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Taya was very friendly and informative.
22 settembre 2026
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Risposta di Data Energy
Dear Richard,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Amazing customer service
Sara was extremely helpful and sorted my query out very efficiently. She stayed on the phone until we figured out the exact problem and until I could successfully submit the information I was having issues with. Was a lovely experience, couldn’t have gone more smoothly!
21 settembre 2026
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Risposta di Data Energy
Dear Amani,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team.
Kind regards,
Data Energy
Cassie was great
Cassie was great, kind and helpful with the query that I have. She advised what I need to do and raised a new ticket appropiately with their team.
Thank you Cassie!
16 settembre 2026
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Risposta di Data Energy
Dear Patricia,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Great customer service!
15 settembre 2026
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Risposta di Data Energy
Dear Amanat,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Excellent customer service with adviser Cerease
Cerease took my call and was a great help. I was able to resolve the issue with ease with her kind and attentive, professional help. Thank you.
7 settembre 2026
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Risposta di Data Energy
Dear Andrea,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Great customer service
After waiting in the queue for about 10 minutes I got to speak to a person who actively tried to help me.
I was able to explain my situation and then Cerease asked some questions and was able to give me the relevant information, enabling me to resolve the question on the customer portal.
I did expect to be able to resolve the issue that quickly, but with the great service I was able to.
4 settembre 2026
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Risposta di Data Energy
Dear Isabella,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Home move and tariff change
I've just moved out (August 2026) and they can't provide me with a final bill because apparently the tariff changed in April. But they don't yet know what that tariff is! How can it be 4 months down the line and they not know what they are charging people for the energy used.
Truly catastrophic shortfall in service.
25 agosto 2026
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Risposta di Data Energy
Dear Samuel,
Thank you for taking the time to leave us a review. We're sorry to hear about your experience with us.
We have been able to locate your query in our system and are currently looking further into this to understand the matter at hand and see how we can better assist you.
We will do our best to get your final bill to you as soon as possible.
Kind regards,
Data Energy
Monthly billing follow up
Quick reply and answer with details explanations
1 settembre 2026
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Risposta di Data Energy
Dear David,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Cerease is excellent to assist us!
1 settembre 2026
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Risposta di Data Energy
Dear Yuko,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Clear, accurate and quick — thank you Gemma.lunn
Excellent service from Gemma.lunn. I raised a query from Japan before moving into my flat, after receiving a final reminder for a balance with no invoice behind it. Gemma replied quickly and explained exactly what had happened: the balance predated my tenancy and I was not liable. She confirmed the actual meter readings, explained a metering connection issue affecting the development, and answered a follow-up question about how my first invoice would be opened. What could have been a stressful situation from the other side of the world was resolved completely and clearly.
21 agosto 2026
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Risposta di Data Energy
Dear Kazuaki,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team.
Kind regards,
Data Energy
I have a great experience
I had a great experience! Excellent customer service and support
28 agosto 2026
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Risposta di Data Energy
Dear Lynnis,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Quick reply
Quick reply, answer my question accurately together with useful information which make me comfortable
26 agosto 2026
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Risposta di Data Energy
Dear Feng,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
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