I spoke to Sara earlier who was incredibly helpful and addressed my query in a quick and timely manner. She was very polite and sent me across an email confirming what actions had been taken very prom... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
How can your published customer care number 01279 810 119 not work at 11:15 on a Wednesday? Its not busy, the message says the team is not available when I urgently needed to to someone about my missi... Leggi di più
L'azienda ha risposto
Cerease is 10/10 I waited 35 mins in a que eventually Cerease answered with bright positive tone, asking how she could help. 3 / 3 questions were resolved without any push backs. Data energy ple... Leggi di più
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The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Informazioni di contatto
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Regno Unito
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,5
Eccellente
965 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent customer service
Data Energy customer service is really good! Always very responsive and helpful. I spoke to Sara today who helped me with the move out process and guided me through filling in the form.
7 agosto 2026
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Risposta di Data Energy
Dear Jan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team.
Kind regards,
Data Energy
Excellent customer service
Excellent customer service. Hannah has responded quickly and effectively.
6 agosto 2026
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Risposta di Data Energy
Dear Angela,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Hannah and the team.
Kind regards,
Data Energy
Great Customer Service
I've been working with Hannah Howard for 4/5 years, from various companies, and she's always been of the utmost help, no matter how annoying I've been. If the rest of the company are like her, it's a great sign.
5 agosto 2026
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Risposta di Data Energy
Dear Harry,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Hannah and the team.
Kind regards,
Data Energy
Data Energy - change in tenant
I contacted Data Energy regarding a change in my tenant. They responded to my queries, and acted upon my instructions quickly and efficiently. The customer service agent involved was Cerease, who was excellent. Thank you
4 agosto 2026
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Risposta di Data Energy
Dear SR,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Amazing customer service from Taya
Amazing customer service from Taya, super helpful.
4 agosto 2026
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Risposta di Data Energy
Dear Roaya,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Taya was very helpful and promptly…
Taya was very helpful and promptly clarified my questions.
4 agosto 2026
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Risposta di Data Energy
Dear Usman,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Taya was really helpful in…
Taya was really helpful in investigating promptly my billing charges. I am very satisfied with the service she provided
31 luglio 2026
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Risposta di Data Energy
Dear Andrea,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
I really like their call back service
I really like their call back service. I didn't have to wait on hold and they called me back within an hour. Detailed explanation given to my questions and found the experience really easy and stress free. Massive improvement from our previous billing agent
30 luglio 2026
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Risposta di Data Energy
Dear SD,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Great customer service experience
Great customer service experience, really easy. Gemma was extremely helpful, attentive, and solved my issue with ease.
30 luglio 2026
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Risposta di Data Energy
Dear Gabriel,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team.
Kind regards,
Data Energy
Taya was very helpful
28 luglio 2026
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Risposta di Data Energy
Dear Mayowa,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Gemma was great
Gemma was great, explained and answered my questions in detail and settled my query quickly.
26 luglio 2026
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Risposta di Data Energy
Dear O A,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team.
Kind regards,
Data Energy
Bad energy provider
Secretly increased the price of electricity while they suggested they were having the same energy price, and failure to provide VAT invoice
24 luglio 2026
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Risposta di Data Energy
Dear Alex,
Thank you for taking the time to leave a review. We're sorry to hear about your experience.
We feel it's important to clarify the role we play at the development, as this differs from a traditional energy supplier. We, Data Energy, have been appointed, via the managing agents, to provide metering and billing services only.
The properties are connected to a communal energy system that generates and/or distributes the utility we have been appointed to bill on behalf of the supplier (typically the building's owner/freeholder) - supplier information can be found of the top right hand side of the invoices we issue.
To clarify, we do not own or operate the network, and we are not an energy supplier. Our role is to administer billing based on the structure, and processes agreed upon with our client.
Please note we do not make changes to tariffs independently and that we issue communications to customers to ensure they are kept informed whenever a tariff expires, is extended, or changes.
In relation to VAT invoices, the invoices we issue are to recover costs on behalf of our client and, unless instructed otherwise by them, are not issued as VAT invoices. As outlined in our FAQs, if you require a VAT invoice, we recommend contacting your building's managing agent directly, as they are responsible for confirming whether VAT invoices can be issued.
As we are unable to identify your account from your review, we would welcome the opportunity to look into your concerns further. Please contact our Customer Care team with your account details so we can investigate your specific circumstances and provide any assistance we can.
Kind regards,
Data Energy
Risposta di Data Energy
Dear customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Excellent customer support
I had a query about my latest bill and changes to payment methods in the customer portal. Cassie who I spoke to was able to answer these queries and was very helpful and friendly.
23 luglio 2026
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Risposta di Data Energy
Dear Graeme,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Customer support was excellent
23 luglio 2026
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Risposta di Data Energy
Dear Adv,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team.
Kind regards,
Data Energy
Cassie is very friendly and helpful
Cassie is very friendly and helpful
22 luglio 2026
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Risposta di Data Energy
Dear Qi,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Quick and efficient
Cassie was so helpful via the online chat in rapidly answering my billing query.
21 luglio 2026
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Risposta di Data Energy
Dear Olivia,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
30 minute wait but excellent experience once Taya was on the case
Although it took an absolute age (30 minutes ) to get through via the telephone number . When my call was finally answered , Taya immediately apologised for the delay after i highlighted the long wait with music on hold. She then efficiently helped me with my query and resolved the access issue that i had quickly. She was polite , cheerfiul and personable . This would have been a 5 star rating if the wait time at the beginning was shorter !
14 luglio 2026
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Risposta di Data Energy
Dear Roland,
Thank you for leaving us a 4* review. We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
We’re sorry for the recent phone waiting times. Please be assured that our team is working hard to reach every caller as quickly as possible. To help with this, we’ve introduced a new feature that lets you keep your place in the queue without staying on hold — the system will automatically call you back when it’s your turn.
Our Customer Care team is also available via one of the options below:
- Live Chat: Available on our Help Centre page, within the Residents Hub, Monday to Friday, 9 AM - 4 PM at https://helpcentre.dataenergy.co.uk/hc/en-gb
- Submit an Online Query: Available on our Help Centre page within the Residents Hub at https://helpcentre.dataenergy.co.uk/hc/en-gb/requests/new.
Kind regards,
Data Energy
Risposta di Data Energy
Dear Alex,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Issue was understood quickly and steps…
Issue was understood quickly and steps were taken to resolve it
14 luglio 2026
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Risposta di Data Energy
Dear CB,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
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