I called and went into a queue. It took one hour and ten minutes to get to a person. Sara was superb and resolved my query really quickly. I would be disappointed were I Data Energy that their syste... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Sarah was absolutely outstanding. She took the time to really listen to my concerns about the large debt left behind by a tenant, and she approached the situation with genuine compassion. She clea... Leggi di più
L'azienda ha risposto
I had been trying to get my first bill for over 5 months as the meter had been placed in quarantine. Cerease was very helpful and understanding and resolved this for me..
L'azienda ha risposto
Agent Taya walked through the problem I had with all patience and kindness. I really enjoyed my experience with her.
Dettagli dell'azienda
Scritti dall'azienda
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Informazioni di contatto
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Regno Unito
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,5
Eccellente
822 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good customer service
Agent Taya walked through the problem I had with all patience and kindness. I really enjoyed my experience with her.
20 aprile 2026
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Frustration in getting my first bil!
I had been trying to get my first bill for over 5 months as the meter had been placed in quarantine. Cerease was very helpful and understanding and resolved this for me..
16 aprile 2026
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Risposta di Data Energy
Dear David,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Good customer service
Taya who helped me today over the phone was great, listened to exactly what the problem was and solved it very quickly. An asset to her team and a very polite service agent
17 aprile 2026
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Risposta di Data Energy
Dear Connor,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Quick to respond
16 aprile 2026
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Risposta di Data Energy
Dear Helen,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Sara was very helpful and provided me…
Sara was very helpful and provided me with all the information I needed. She spent a great deal of time researching the various questions.
16 aprile 2026
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Risposta di Data Energy
Dear Carole,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Very well handled.
14 aprile 2026
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Risposta di Data Energy
Dear Matt,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Great service
16 aprile 2026
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Risposta di Data Energy
Dear Sming,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Really good customer service on a…
Really good customer service on a complicated issue. Taya showed patience, care and was prompt!
15 aprile 2026
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Risposta di Data Energy
Dear Max,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Good staff
Staff Cerease is very helpful and Solve my problem In a very short time.
15 aprile 2026
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Risposta di Data Energy
Dear Chan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Customer service was really helpful
They helped sort out my issues through their live chat service.
15 aprile 2026
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Risposta di Data Energy
Dear Akhil,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Everything was ok
15 aprile 2026
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Risposta di Data Energy
Dear Valentina,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
I'd like to give a big thanks to Sara…
I'd like to give a big thanks to Sara and the customer service team at Data Energy. They were super helpful and resolved my issue quickly. Thanks for great service, Sara
13 aprile 2026
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Risposta di Data Energy
Dear H,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
THE DID NOT ADRESS THE ISSUE AT HAND
THE DID NOT ADRESS THE ISSUE AT HAND. TO MAKE MATTER WORSE, THEY HANDLED IT IN A VERY LONG TIME.
9 aprile 2026
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Risposta di Data Energy
Dear Carl-Mikael,
Thank you for taking the time to leave us a review. We're really sorry to hear about your experience.
We have reviewed our records and can see that your live chat was missed due to a technical issue, which has now been resolved. We sincerely apologise for the inconvenience this has caused.
Following this, our team reached out to you via email and asked that you get back in touch should you still require assistance.
We understand that you do still need support, and our Customer Care team has reached out again this morning to pick this up and assist you further.
We hope your query can be resolved as soon as possible and that your experience with us improves from here.
Kind regards,
Data Energy
Great conversation with Taya
Great conversation with Taya. Pleasant and helpful overall via phone call and email to address my issues.
The only issue was the waiting time. But I appreciate the callback option
9 aprile 2026
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Risposta di Data Energy
Dear Joshua,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Cerase -- was clear and concise in…
Cerase -- was clear and concise in dealing with my query.
2 aprile 2026
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Risposta di Data Energy
Dear customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
The customer care department (I spoke…
The customer care department (I spoke to Gemma) are very understanding,polite and extremely helpful, my problem was dealt with very efficiently and was sorted without any trouble
31 marzo 2026
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Risposta di Data Energy
Dear Annette,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
Taya was really helpful and a pleasure…
Taya was really helpful and a pleasure to speak to!
31 marzo 2026
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Risposta di Data Energy
Dear Rebecca,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Gemma was super helpful
Gemma was super helpful! she was listening to me what the issues are and acted promptly to resolve the issue. She is very polite and takes her responsibilities.
30 marzo 2026
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Risposta di Data Energy
Dear Sunny B,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
Cerease was very helpful in solving my…
Cerease was very helpful in solving my enquiry.
30 marzo 2026
Non scritta su invito
Risposta di Data Energy
Dear Ni,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Sara is a great customer adviser and is most helpful
Sara spent a lot of time looking into my issue when i called on 25 Mar 2026 and she was most helpful and resourceful in trying to find a resolution and explaining the technical issues.
She is a great asset to the company and gives clients much needed help and confidence in the company and transparency of the service provided.
25 marzo 2026
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Risposta di Data Energy
Dear P,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
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