I made my own arrangements paying upfront online. Booked a specific delivery date and small lorry due to need to reverse down single track road. Delivery date was missed three times and lorry was... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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We needed an urgent delivery of heating oil having just moved into our new home. We were let down by another supplier so tried Darch. Charlotte, who answered the phone was so positive, checking to see... Leggi di più
I have been using Darch Oil for the last 25+ years. They have never failed to provide the most excellent service. Their communication is superb and they allow me to raise and reduce my payments whenev... Leggi di più
You pay upfront for domestic oil and are given a latest delivery date. Nothing comes by that date, nor the next guaranteed date, nor the one after. I've been a loyal customer of this company for many... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Our oil distribution network operates from Yeovil, Glastonbury, Portland and Amesbury, we deliver to Somerset, Dorset, East Devon, South Wiltshire and West Hampshire supplying quality fuels, heating oil and lubricants at very competitive prices. Order ...
Informazioni di contatto
Regno Unito
- darchoil.co.uk
4,2
Molto buono
558 recensioni
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Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Super helpful
We had ran out of oil due to a faulty Watchman and were desperate for some oil. Everyone that we dealt with at Darch - from the original call to our trip to the depot was fantastic. Not only could we just rock up and get the oil from the pump, but they also had containers which we could buy, helped us fill them up, great price and put us on a quick delivery. Nothing was too much trouble. Great friendly staff and I would definitely recommend Darch.
2 gennaio 2025
Non scritta su invito
Just a day late
Just a day late, but understandable near Christmas- and can't find a receipt - hopefully there's one online
12 dicembre 2024
Some unreliability in delivery dates
I made my own arrangements paying upfront online. Booked a specific delivery date and small lorry due to need to reverse down single track road. Delivery date was missed three times and lorry was a big one. Friendly delivery driver but delivered 1 litre more than pre-paid order. I then owed 72p but bill made me liable for a £10 late payment charge on the whole amount if not settled immediately.
Long standing customer of Darch but pre-Christmas may have added pressure.
30 novembre 2024
Risposta di Darch Oil
Hi James,
I understand my colleague Tracey has already been in touch regarding your order, and we sincerely appreciate you taking the time to amend your review and increase the score.
We apologise for any delays in delivering your fuel. The lead-up to Christmas is always a busy period for us, and we work hard to ensure no one is left without their fuel during this critical time.
To clarify, our invoice terms and conditions do include a £10 charge for late payments as standard. However, we would have written off the 72 pence rather than apply the fee—especially as we over-delivered on your order!
Thank you once again for your understanding and feedback. We hope you have a wonderful New Year.
Kind regards,
Andy
Chris, The Christmas Delivery Driver
I would just like to make special mention of Chris, the Christmas Delivery Driver. Yesterday he tried to contact us all day about our delivery: my husband thought it was a scam caller, and my mobile was turned off. Eventually, late in the evening, he finally got through. He was ringing to tell us that he would be making his delivery at 6 am today and didn’t want us to be alarmed. How courteous is that?
19 dicembre 2024
Non scritta su invito
Great service
Friendly driver, efficient service. Called to advise when coming to deliver. Will definitely use again! Thank you!
19 novembre 2024
No fuss just good service at a good…
No fuss just good service at a good price, delivered quickly by friendly driver.
Well done and thankyou.
Rob Young
29 novembre 2024
Good prices but poor contacting
Prices for home heating oil are competitive. However, despite having requested on more than one occasion & being assured there is a note on file, they do not contact me before delivery. Consequently, the side gate and the tank lid are locked & delivery is not possible if I am not home.
Update 15/12/24: I have sent you the information you requested in your response.
17 settembre 2024
Non scritta su invito
Risposta di Darch Oil
Thank you for your feedback. We're glad to hear you find our prices competitive, but we’re sorry for not contacting you before delivery as requested.
To help us investigate this and prevent it from happening again, could you please send your address and/or account number to feedback@darchoil.co.uk? We’d like to ensure your preferences are properly noted for future deliveries.
Thank you for bringing this to our attention—we appreciate the opportunity to improve our service.
Kind regards,
Andy
Prompt delivery
16 novembre 2024
Good all round service.
Easy to order. Arrived on time. Driver polite and customer services were very helpful. Good price too !
16 ottobre 2024
Delivery on date given although rather…
Delivery on date given although rather late in the day
27 settembre 2024
Very helpful staff and friendly Driver
27 settembre 2024
Recent Order
Great price, efficient ordering system and very pleasant delivery man.
23 settembre 2024
Professional and Courteous
Easy to order via the website, always kept up to date with delivery days and very competitive prices.
21 settembre 2024
Everything was easy from ordering…
Everything was easy from ordering online to delivery
Darch oil actually delivered when they said they would, unlike oil club and boiler juice!!
They definitely have a lifetime customer now. Would 100% recommend
15 settembre 2024
Driver training new employee
Driver training new employee. Ended up filling my tank with the wrong fuel !!! It was sorted a few days later when they drained tank and refilled with correct fuel. So not the best experience but they did sort it.
5 settembre 2024
Great service
It was a couple of days after due delivery date, but they kept me well informed, the delivery driver was very apologetic and polite …. Great service
5 settembre 2024
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