I made my own arrangements paying upfront online. Booked a specific delivery date and small lorry due to need to reverse down single track road. Delivery date was missed three times and lorry was... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We needed an urgent delivery of heating oil having just moved into our new home. We were let down by another supplier so tried Darch. Charlotte, who answered the phone was so positive, checking to see... Leggi di più
I have been using Darch Oil for the last 25+ years. They have never failed to provide the most excellent service. Their communication is superb and they allow me to raise and reduce my payments whenev... Leggi di più
You pay upfront for domestic oil and are given a latest delivery date. Nothing comes by that date, nor the next guaranteed date, nor the one after. I've been a loyal customer of this company for many... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Our oil distribution network operates from Yeovil, Glastonbury, Portland and Amesbury, we deliver to Somerset, Dorset, East Devon, South Wiltshire and West Hampshire supplying quality fuels, heating oil and lubricants at very competitive prices. Order ...
Informazioni di contatto
Regno Unito
- darchoil.co.uk
4,2
Molto buono
558 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
All as you would hope.
23 febbraio 2025
Efficient and helpful service
Efficient and helpful service. Have used them for over ten years.
28 febbraio 2025
Good reputable company with efficiency…
Good reputable company with efficiency and professionalism.
14 febbraio 2025
Failed to deliver twice before it…
Failed to deliver twice before it finally turned up
5 febbraio 2025
Risposta di Darch Oil
Hi James,
Thank you for bringing this to our attention and we're sorry to hear about the delivery delays you've experienced. A member of our team will be in touch shortly to make amends.
In the meantime, if you need anything at all, please don’t hesitate to reach out to us at feedback@darchoil.co.uk.
We appreciate your patience and look forward to resolving this for you.
Kind regards,
The Darch Oil Team
A very reliable company
A very reliable company. Oil delivered on schedule and so quietly I didn’t even know they had filled the tank. On the rare occasions when I have a problem they respond immediately.
28 gennaio 2025
Communication good
Communication good. Arrived as arranged. Quick and effective. Friendly driver.
21 gennaio 2025
Used this company for years until…
Used this company for years until today. Three different excuses as to why fuel not delivered, having paid for quick delivery, it didn't show up, missed a hospital appointment, no call to say delivery cancelled, not for the first time, and fighty combative call handler who eventually reverted to terms and conditions. Won't ever use these flappers again, give no concern about customer welfare. Have to add the drivers are always spot on, 0 out of 10 for the office staff.
14 febbraio 2025
Non scritta su invito
Risposta di Darch Oil
Hi Simon,
We're sorry to hear about your recent experience and the delay with your delivery. While occasional delays can happen, we understand how frustrating it must have been, and we do have systems in place to notify customers when a delivery has been rerouted.
Please email us at feedback@darchoil.co.uk with your account number and/or email address so we can investigate what went wrong.
Our drivers and office staff are usually praised for their service, so we’ll be looking into this further. A member of our team will also be in touch to offer our apologies and seek to make amends.
Thanks for your past custom—we’d love the opportunity to restore your trust in us.
Best Regards,
The Darch Oil Team
Delivered earlier than expected.
30 dicembre 2024
Excellent service
I have been using Darch Oil for the last 25+ years. They have never failed to provide the most excellent service. Their communication is superb and they allow me to raise and reduce my payments whenever I need to. Ordering has always been easy but now, having the online ordering system you can choose how much you pay and when it is delivered. They are 100% reliable and courteous when delivering. I wouldn't hesitate to recommend them.
11 gennaio 2025
Very friendly and helpful staff each…
Very friendly and helpful staff each time I have phoned
7 gennaio 2025
Good as usual
8 gennaio 2025
Reliable and good value
Fast delivery, good price, reliable keeping to arranged time slot
18 dicembre 2024
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