I made my own arrangements paying upfront online. Booked a specific delivery date and small lorry due to need to reverse down single track road. Delivery date was missed three times and lorry was... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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We needed an urgent delivery of heating oil having just moved into our new home. We were let down by another supplier so tried Darch. Charlotte, who answered the phone was so positive, checking to see... Leggi di più
I have been using Darch Oil for the last 25+ years. They have never failed to provide the most excellent service. Their communication is superb and they allow me to raise and reduce my payments whenev... Leggi di più
You pay upfront for domestic oil and are given a latest delivery date. Nothing comes by that date, nor the next guaranteed date, nor the one after. I've been a loyal customer of this company for many... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Our oil distribution network operates from Yeovil, Glastonbury, Portland and Amesbury, we deliver to Somerset, Dorset, East Devon, South Wiltshire and West Hampshire supplying quality fuels, heating oil and lubricants at very competitive prices. Order ...
Informazioni di contatto
Regno Unito
- darchoil.co.uk
4,2
Molto buono
558 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Reliable
Reliable. Informed us of change of oil delivery date promptly after initial booking date.
Early AM delivery.
28 agosto 2024
Competitive price and quick delivery.
27 agosto 2024
Delivery was very poor this time
Delivery was very poor this time
Never experienced this before
28 agosto 2024
Great friendly service
Great friendly service, delivered exactly as scheduled. Darch has proven to be reliable and helpful for many years now.
27 agosto 2024
Pretty hopeless
Put the order in and requested a specific delivery date due to access issues and dates someone was available to oversee. Order quoted the requested date but no text came through on the day prior. I called the morning of the planned delivery only to be told the order would be the following week when I was away and access would be difficult. I managed to get my heating engineer to meet the delivery on the new date and requested a call early morning to give him a time window. Driver called 15 minutes from arrival after me calling the yard to chase!!!! Luckily my heating engineer picked up and was able to get to the house in time. All in all, not a great experience. Poor communication. Unlikely to use again.
10 settembre 2024
Risposta di Darch Oil
Hi Geoff,
Thank you for sharing your experience.
We acknowledge that the delivery process didn't go as smoothly as you had hoped. Your request for a specific delivery time was noted, though it's important to mention that our system doesn’t offer guaranteed time slots. This was communicated during your call, and while we understand this may not have been ideal for you, we worked hard to accommodate your needs after you requested to reinstate the order.
Although communication could have been clearer, we managed to ensure your delivery was completed with the help of your heating engineer. We take your feedback on board and will continue to improve where possible.
If you would like to provide further feedback, please email me at feedback@darchoil.co.uk and I will look into it directly.
Kind regards,
Andy
Very easy and efficient
Very efficient ( I didn’t know the tanker had been until I picked up the invoice) and competitive on price.
20 agosto 2024
Always helpful and on time with…
Always helpful and on time with deliveries. Have used this company for many years and have always found their prices very fair.
12 agosto 2024
Excellent service
Excellent service
Good communication before delivery
Driver who organised delivery was excellent
4 agosto 2024
Delivered When Promised, Easy to Order
Delivers when promised, helpful driver, competitive price.
29 luglio 2024
Great professionalism
I had an oil delivery today and Pete the driver was brilliant. He dealt with an unexpected situation with great professionalism and in a friendly and helpful manner. Thank you to the staff at the Yeovil branch too, who were easy to contact.
16 agosto 2024
Non scritta su invito
Great service no mess respectful of the…
Great service no mess respectful of the surrounding plants
15 luglio 2024
Great Prices, Great Service
Great prices, great service. We were very low on oil and the delivery came within 24 hours of us placing our order! Thank you Darch!
2 luglio 2024
They came on a Sunday morning.
14 luglio 2024
Order delivered on time
Order delivered on time. Driver was polite
And took care not to damage any plants with hose which has to cross the front garden to reach the tank at the side of the house.
29 giugno 2024
Easy to order and efficient office…
Easy to order and efficient office staff. Special instructions were followed. Friendly and helpful delivery driver.
29 giugno 2024
Great service
Great service, good prices, local and friendly delivery drivers who always know where the tank is. Recommend to anyone.
23 maggio 2024
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