D1 Store Recensioni 

3043
TrustScore 4.5 su 5

4,5

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

From our perspective a true measure of a business is how they engage with their customers but more importantly how they respond with issues arising after their purchase. I had purchased a DJI product... Leggi di più

Valutata 5 stelle su 5

I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Leggi di più

Valutata 5 stelle su 5

I came to the D1Store in Bondi Junction with a Mavic pro 2 drone that was not behaving. The staff were very helpful and friendly and the machine was sent off for repair after which I ended up receivin... Leggi di più

Valutata 5 stelle su 5

As a first time drone buyer I found some aspects confusing particularly in regards the Care activation. My query was answered quickly and comprensibly with action taken to resolve the issue. Screen du... Leggi di più

Dettagli dell'azienda

  1. Negozio di elettronica

Scritti dall'azienda

DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

3K recensioni

5 stelle
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Ha risposto al 38% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(3043)

587 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Slow delivery times, buy straight from DJI Store instead.

Slow delivery times, bad website experience, and being over advertised compared to DJI Store. As this store is supposed to be an outlet of DJI, I do not know why it is far better to just order straight from DJI themselves. The ND Filters that I bought broke the first flight I took them on.

12 marzo 2026
Logo di D1 Store

Risposta di D1 Store

Hi Isaiah,

Thank you for taking the time to leave a review. We appreciate the honesty and also understand how the product itself can affect the experience overall.

Regarding delivery: your order was placed on a Thursday after out cutoff and dispatched from our Victorian warehouse the very next day — a Friday. It arrived in South Australia the following Tuesday, which is a standard interstate transit time over a weekend on free freight.

We're proud to ship all orders from our local warehouse here in Victoria, which actually means faster and more reliable delivery than ordering directly from DJI — who frequently ship from overseas, including China, which can take considerably longer.

On the website experience and pricing — we're always working to improve, and we genuinely welcome specific feedback if you'd like to share it with us directly.

As for the ND Filters, we're sorry to hear they didn't hold up. These are Freewell products which come with a manufacturer's warranty, and we're absolutely able to assist with a replacement or warranty claim on their behalf. Please reach out to us directly and we'll get this sorted for you promptly.

We understand frustrations can arise, but our dispatch times, local stock, and after-sales support are genuine strengths we stand behind. We'd love the chance to make this right — please don't hesitate to contact us!

- D1 Team

Valutata 5 stelle su 5

Excellent servic

Excellent service gave me 2 written quotes to my email for two products so I could make a comparison of the deals. I was also able to change my mic min from two black ones to a black and white at very short notice, thanks

10 marzo 2026
Valutata 1 stelle su 5

The package not delivered

The package has still not been delivered and despite a phone call with a DJI agent - I have not had any follow up.
The transporter has issued an email stating I must contact supplier.
Supplier is silent...

10 marzo 2026
Valutata 5 stelle su 5

D1 are the best.

D1 staff made the purchase of my drone quick, easy and enjoyable. I got exactly what I wanted and more, so it was a very positive experience. I will recommend D1 to all friends and family and also, anyone who asks where I bought my DJI Mini 5 Pro and accessories.
Thanks D1. I'm a very happy customer!

5 marzo 2026
Valutata 5 stelle su 5

Awesome Shopping Experience!

I recently reached out to D1 Store to purchase the DJI Osmo Mobile 8, and the experience was fantastic. The team was incredibly helpful, responsive, and professional throughout the process. They even price-matched an item I found online and assisted me in placing the order quickly and smoothly.

I’ve used DJI products before and absolutely love their quality, and the service from D1 Store makes the experience even better. The staff genuinely care about helping customers and making the buying process easy.

I always go back to shop at D1 Store because every interaction has been positive. Highly recommended — an awesome experience every time!

3 marzo 2026
Valutata 1 stelle su 5

Missing a battery in the DJI store

When I dropped my drone to fix at the DJI store, I handed in a battery and drone but they returned only drone. I asked them for the battery to return but they said they didn't get it. It ended up I didn't get the battery and ovbiously I lost the battery in the store.

5 marzo 2026
Logo di D1 Store

Risposta di D1 Store

Hi Miral,

Thank you for taking the time to share your experience — we're sorry to hear you're frustrated and we completely understand how upsetting it would be to feel like an item has gone missing.

We take all customer concerns seriously, so we investigated this on our end. Our intake records do not show a battery being logged in at drop-off, and there was battery was received when it went to repair as well.

As our process requires all items to be recorded at the time of drop-off. That said, we're happy to organise a discount for you on another battery to help get you a replacement!

Please do not hesitate to get in touch with our team once you're ready, show them this review and we are more than happy to assist you and turn your experience around!

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