From our perspective a true measure of a business is how they engage with their customers but more importantly how they respond with issues arising after their purchase. I had purchased a DJI product... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Leggi di più
I came to the D1Store in Bondi Junction with a Mavic pro 2 drone that was not behaving. The staff were very helpful and friendly and the machine was sent off for repair after which I ended up receivin... Leggi di più
As a first time drone buyer I found some aspects confusing particularly in regards the Care activation. My query was answered quickly and comprensibly with action taken to resolve the issue. Screen du... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Informazioni di contatto
421 VICTORIA STREET, 3056, BRUNSWICK, Australia
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4,5
Eccellente
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 38% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Our shipment was lost in the system and…
Our shipment was lost in the system and we never received the battery that was in the exchange
8 marzo 2026
D1 store provides a very quick and…
D1 store provides a very quick and efficient service. Purchases are shipped and delivered very quickly, and if you have any questions, support are quite helpful. I have purchased many items from D1store, and have yet to have a bad experience
23 marzo 2026
Great service
I have bought various drones and found the service from D1 in Brunswick fantastic. Also very reasonable on Repairs.
20 marzo 2026
I dropped my drone off with spotlights…
I dropped my drone off with spotlights for a service. After 5 weeks I tried finding out where it was and had someone say that they would call me back 5 different times. Finally I spoke to someone who said it hasn't been serviced yet but would do it soon. When I got it back the spotlights were missing and I was told they were never received. Same process of calling with no one calling me back with a solution. I am part of a network of contractors that use DJI drones and everyone has had a terrible experience everytime they deal with D1. Whether it's buying equipment or having them serviced.
13 marzo 2026
Risposta di D1 Store
Thank you Pearce for your honest feedback.
The communication & timelines you experienced during the service process are not acceptable, not reflective of our actual service and we own that completely. All our services and repairs come with timely communciation to allow for a smooth process.
When we understood the extent of the delay, we made the decision to carry out the service at no charge to you as a gesture of goodwill. Regarding the spotlights — after thoroughly investigating, we located them and dispatched them back to you.
We understand that doesn't undo the frustration of chasing us across multiple calls without resolution. Your feedback has been taken onboard and this situation has already prompted internal changes to our processes.
Thank you again for the feedback, we appreciate it and we sincerely hope next time you will experience the D1 Difference.
— The D1 Store Team
Great service
19 marzo 2026
Very easy process from dropping of &…
Very easy process from dropping of & picking up of my repaired drone
18 marzo 2026
It was good condition and quick…
It was good condition and quick delivery for free postage.
17 marzo 2026
The products were shipped very quickly
The products were shipped very quickly. And are of an excellent quality. The only issue I found was the ‘hanging neck mount max’. Though the measurements were listed for item, it would have been better to also see it being worn and modelled to get a better perception of its size. Otherwise I would have given 5 stars.
16 marzo 2026
Happy Customer
Fast shipping, genuine products, and everything arrived well packed. Customer service was helpful and the whole process was smooth. Very happy with my purchase and would definitely buy from them again.
16 marzo 2026
D1 has the most incredible customer…
D1 has the most incredible customer experience. They are efficient with communication and incredibly helpful. They are always happy to help and all the DJI products are incredible with a special mention for DJI care refresh for peace of mind with accidental damage. Highly recommend dealing with the D1 store
26 marzo 2026
Non scritta su invito
Very helpful in solving a simple…
Very helpful in solving a simple mistake I made with the care package.
16 marzo 2026
Non scritta su invito
Fast to answer questions and very fast…
Fast to answer questions and very fast postage.Drone is exactly as described , looking forward to using it regularly.
12 marzo 2026
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