We have ordered another rug from Cyrus in Ballina . (Brian? always goes above and beyond to help and explain the manufacturing differences in each style of rug) We are looking forward to collect... Leggi di più
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We purchased a Persian rug today from your store and were attended by Thomas. Having lived in the Middle East & Nepal, we are familiar with loom (hand) made carpets. Thomas was most helpful & p... Leggi di più
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My partner and I went into the store at Hervey Bay and was served by Kailah, well Kailah's customer service was great, so polite nothing was too much trouble to get rugs down to meet our needs. Kaila... Leggi di più
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June paid for Persian rug ,but unable to pickup from Hervey bay store. Sunday 6th July received phone call from Darren at store and explained recent hospital visit was reason not collected. Darren’s p... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Cyrus Rugs is the largest independent rug retailer in Australia, first commencing business on the Gold Coast in 1988. Cyrus Rugs is a family owned company lead by Cyrus Mollaian, a man with a passion for rugs, who moved to Italy in 1978 and established a rug business that counted royalty amongst it's clientele. Cyrus's family still continues the operation there, with collaborative buying leading to economies of scale that not only reflect great savings, but also brings you the world's best ranges, styles and trends in modern carpets and rugs. With more than 32 years in business, Cyrus is a man that is known for his reputation and is well respected in both business circles and the wider community at large. Cyrus Rugs is a growing company that employs locals in each of it's 20 stores and works with numerous organisations to support the community. Stay tuned, we have more stores opening soon. https://www.cyrusrugs.com.au
Informazioni di contatto
100 Spencer Rd, 4211, Nerang, Australia
- +61 07 5527 3899
- info@cyrusrugs.com.au
- cyrusrugs.com.au
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Le persone hanno visualizzato anche
We have bought 3 beautiful rugs from…
We have bought 3 beautiful rugs from Cyrus rugs and we love them. The staff are helpful and there are so many rugs to choose from. A great shop
Absolutely beautiful rugs
Absolutely beautiful rugs! The rug I purchased just elevated the living room to a whole new level. The quality of the rug is also very high. I am over the moon with this purchase.
Fantastic in store assistance in…
Fantastic in store assistance in looking at colours. Fast delivery and great communication for delivery times
Awesome rugs shop.i bought a whole…
Awesome rugs shop.i bought a whole bunch of rugs ,great customer service.
Darin made our shopping experience exceptional.
We had an amazing experience at Cypress Rugs Mackay. We arrived towards closing and Darin was fantastic. He stayed open late for us and was extremely knowledgeable and helped us make the right decision without pressure and we left very satisfied customers.
Only got one rug and one lady put the…
Only got one rug and one lady put the phone down on me when I called to find out about it.
In reply, I did not know about the rug not being available and it was only when I called to see where my rugs were that I was told they weren't coming. I did not shout! When I called again, another lady was amazingly helpful, not this first lady.

Risposta di Cyrus Rugs Australia
Very happy with puchase
Great communication…
Fast delivery - gorgeous rug - highly recommend 😊
Cyrus Rugs Admin get angry and disconnected call with an upset customer after being informed that the confirmed rug purchase is now out of stock.
I purchased a large rug (in stock) on the Cyrus Rugs website. Days later Cyrus Rugs informed me that the purchased rug is currently out of stock. I immediately called to confirm that my rug was indeed in stock at the time of purchase and money was sent quickly and now waiting for delivery from Cyrus Rugs warehouse.
I also asked if stores had any display stock of my desired rug so I may collect in person. I asked if the rug will be restocked. I refused Cyrus Rugs suggestion to choose another style of rug instead.
Administration staff eventually started getting annoyed at my attempts to negotiate any way to receive my purchased rug and eventually they rudely Hung Up The Phone on their upset customer.
I am very disappointed with my first purchase attempt with Cyrus Rugs. I am also very disappointed with Cyrus Rugs Administration Staff claiming that I am angry instead of understanding that I am merely a concerned customer desperately enquiring if other stock is available or if the desired rug is being restocked later.
I want to call Cyrus Rugs Administration again to resolve my $455 purchase but I fear they'll hang up on me again and I won't be able to recover my money. Maybe Fair Trade can assist me.
Very disappointed...terrible experience.
G. QLD

Risposta di Cyrus Rugs Australia
Quality rug from Cyrus
I’m very happy with my rug l ordered Fusion Embossed rug 102-Blue 290x200. I saw this rug in a grey at a friends home and just loved it, it looks fabulous in my room. Very easy to order online, it was delivered in 11 days
Thank you
Customer service was excellent and very…
Customer service was excellent and very well priced for an end of financial year sale
Definitely recommend in-store experience!
My wife and I had a wonderful experience in-store at Tweed Heads. We walked in with an idea about a rug we wanted, and walked out with 2 rugs! We are so happy with them! A floor runner and a round one for our studio. This was due mostly to the firsthand knowledge, passion and kindness shown by Federico whose honesty, helpful insights and attention to our needs helped us find the perfect rugs for our home. Thank you Federico, you are obviously gifted for the role and we appreciated your time and "nothing too hard" approach with the big range you have. Definitely recommend!
Multiple styles to choose from
Multiple styles to choose from. Prices vary from affordable to oow ah but the selection is endless and the choice is yours. There's no sales pitch just attentive service. Thank you.
Great range of carpets
Great range of carpets for size and price. Bought exactly what we wanted and the new rugs look great. Got a 10% discount which was also helpful.
Anything I'd write might be defamatory
Anything I'd write might be defamatory
everything was made easy
Very happy to recommend.
This is the second time I’ve had an extremely positive experience with Naarm at the Slacks Creek store. She knows her inventory extremely well and really listens to what the customer says. I have chosen a Kenya Distressed Rug in Blue and am very happy with my choice and with Naarm’s advice.
Very helpful staff
The fella working was very helpful with helping me find what I need showing the difference sizings and price that were right for what I needed
Amazing customer service and knowledge…
Amazing customer service and knowledge from Mark and his assistant. Picked up two beautiful rugs for our house.
Excellent quality rugs
I recently bought a Hampton rug from the Cyrus store in Ballina. I was so impressed with the variety of excellent quality rugs. It was hard to choose so I was very happy that Brian allowed me to take my first choice home to see if it was the right one and it was! I love it !
Great service
Great service, pleasant young man,helpful, nothing was a bother at showing me the rugs.
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