Cyrus Rugs Australia Recensioni 

482
TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

We have ordered another rug from Cyrus in Ballina . (Brian? always goes above and beyond to help and explain the manufacturing differences in each style of rug) We are looking forward to collect... Leggi di più

Valutata 5 stelle su 5

We purchased a Persian rug today from your store and were attended by Thomas. Having lived in the Middle East & Nepal, we are familiar with loom (hand) made carpets. Thomas was most helpful & p... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My partner and I went into the store at Hervey Bay and was served by Kailah, well Kailah's customer service was great, so polite nothing was too much trouble to get rugs down to meet our needs. Kaila... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

June paid for Persian rug ,but unable to pickup from Hervey bay store. Sunday 6th July received phone call from Darren at store and explained recent hospital visit was reason not collected. Darren’s p... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di tappeti
  2. Negozio di arredi e di design d'interni
  3. Accessori per mobili

Scritti dall'azienda

Cyrus Rugs is the largest independent rug retailer in Australia, first commencing business on the Gold Coast in 1988. Cyrus Rugs is a family owned company lead by Cyrus Mollaian, a man with a passion for rugs, who moved to Italy in 1978 and established a rug business that counted royalty amongst it's clientele. Cyrus's family still continues the operation there, with collaborative buying leading to economies of scale that not only reflect great savings, but also brings you the world's best ranges, styles and trends in modern carpets and rugs. With more than 32 years in business, Cyrus is a man that is known for his reputation and is well respected in both business circles and the wider community at large. Cyrus Rugs is a growing company that employs locals in each of it's 20 stores and works with numerous organisations to support the community. Stay tuned, we have more stores opening soon. https://www.cyrusrugs.com.au


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

482 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,1

Tutte le recensioni

(482)

55 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Absolutely beautiful rugs

Absolutely beautiful rugs! The rug I purchased just elevated the living room to a whole new level. The quality of the rug is also very high. I am over the moon with this purchase.

25 luglio 2024
Valutata 5 stelle su 5

Darin made our shopping experience exceptional.

We had an amazing experience at Cypress Rugs Mackay. We arrived towards closing and Darin was fantastic. He stayed open late for us and was extremely knowledgeable and helped us make the right decision without pressure and we left very satisfied customers.

11 luglio 2024
Non scritta su invito
Valutata 2 stelle su 5

Only got one rug and one lady put the…

Only got one rug and one lady put the phone down on me when I called to find out about it.

In reply, I did not know about the rug not being available and it was only when I called to see where my rugs were that I was told they weren't coming. I did not shout! When I called again, another lady was amazingly helpful, not this first lady.

24 giugno 2024
Logo di Cyrus Rugs Australia

Risposta di Cyrus Rugs Australia

For your online purchase both of the rugs were not available from our warehouse. We only had one of them. We then sourced the second rug from one of our other stores. We did contact you via email to let you know the second rug was being sourced from another store and the timeframes of delivery.
When shipping orders to customers we do wait for the full order to be complete before we send due to courier costs being excessive and store policy. As advised we spoke with the director and we immediately sent the first rug as you requested and as advised we are still waiting for the second rug to arrive to us. Once it does arrive to us we will get it sent out to you as soon as we possibly can. You were made aware of this and happy that you were receiving the first rug and said you were ok to wait for the second rug.
It was mentioned to you that the call would be ended if you continued to yell at our staff. You continued, so our staff member ended the call.

Valutata 1 stelle su 5

Cyrus Rugs Admin get angry and disconnected call with an upset customer after being informed that the confirmed rug purchase is now out of stock.

I purchased a large rug (in stock) on the Cyrus Rugs website. Days later Cyrus Rugs informed me that the purchased rug is currently out of stock. I immediately called to confirm that my rug was indeed in stock at the time of purchase and money was sent quickly and now waiting for delivery from Cyrus Rugs warehouse.

I also asked if stores had any display stock of my desired rug so I may collect in person. I asked if the rug will be restocked. I refused Cyrus Rugs suggestion to choose another style of rug instead.

Administration staff eventually started getting annoyed at my attempts to negotiate any way to receive my purchased rug and eventually they rudely Hung Up The Phone on their upset customer.

I am very disappointed with my first purchase attempt with Cyrus Rugs. I am also very disappointed with Cyrus Rugs Administration Staff claiming that I am angry instead of understanding that I am merely a concerned customer desperately enquiring if other stock is available or if the desired rug is being restocked later.

I want to call Cyrus Rugs Administration again to resolve my $455 purchase but I fear they'll hang up on me again and I won't be able to recover my money. Maybe Fair Trade can assist me.

Very disappointed...terrible experience.
G. QLD

4 luglio 2024
Non scritta su invito
Logo di Cyrus Rugs Australia

Risposta di Cyrus Rugs Australia

Unfortunately our website is not updated daily and at the time of your purchase it had shown we had available stock. As soon as we found out your ordered rug wasn’t available we did contact you via email with an update offering you 2 options – either choosing an alternative or a full refund.
We cannot order individual rugs from our suppliers and we did try to source your rug from another store for you which unfortunately were also out of stock.
Many times during the phone conversation with our staff they were very apologetic and did advise you of your 2 options. The phone conversation was ended due to your aggressive tone and you yelling rudely at our staff.
We had offered a solution and you were not accepting of either of the options.

Valutata 5 stelle su 5

Quality rug from Cyrus

I’m very happy with my rug l ordered Fusion Embossed rug 102-Blue 290x200. I saw this rug in a grey at a friends home and just loved it, it looks fabulous in my room. Very easy to order online, it was delivered in 11 days
Thank you

22 giugno 2024
Valutata 5 stelle su 5

Definitely recommend in-store experience!

My wife and I had a wonderful experience in-store at Tweed Heads. We walked in with an idea about a rug we wanted, and walked out with 2 rugs! We are so happy with them! A floor runner and a round one for our studio. This was due mostly to the firsthand knowledge, passion and kindness shown by Federico whose honesty, helpful insights and attention to our needs helped us find the perfect rugs for our home. Thank you Federico, you are obviously gifted for the role and we appreciated your time and "nothing too hard" approach with the big range you have. Definitely recommend!

18 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Multiple styles to choose from

Multiple styles to choose from. Prices vary from affordable to oow ah but the selection is endless and the choice is yours. There's no sales pitch just attentive service. Thank you.

23 maggio 2024
Valutata 5 stelle su 5

Very happy to recommend.

This is the second time I’ve had an extremely positive experience with Naarm at the Slacks Creek store. She knows her inventory extremely well and really listens to what the customer says. I have chosen a Kenya Distressed Rug in Blue and am very happy with my choice and with Naarm’s advice.

2 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent quality rugs

I recently bought a Hampton rug from the Cyrus store in Ballina. I was so impressed with the variety of excellent quality rugs. It was hard to choose so I was very happy that Brian allowed me to take my first choice home to see if it was the right one and it was! I love it !

11 maggio 2024
Non scritta su invito

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