cruises.com Recensioni 555

Booking the trip was good. I specifically requested a suite with access to the Haven. Turns out the suite they sold did not have access.

Shelly was wonderful taking the time and attention I needed to help me understand all the information I needed to get my cruise booked. She went beyond all my expectations.

We have worked with Kelsey Meyers on 2 different cruises. She has been very professional, courteous and continues to answer all of our questions for our upcoming cruise. Will definitely use her in the future (as we plan our cruise for next year).

Agent was very patient and worked well with me, very friendly as we were going through multiple changes

It was my first experience booking a cruise. It was easy with Mike’s help. They helped me link to my friends and helped me book a cruise that met all my needs. Thank you! Can’t wait to travel!!

The agent was knowledgeable and honest and she followed thru quickly on every aspect of our trip. Every time we have left a message with a question she has answered very timely. She was a joy to work with.

Me and my husband had a wonderful time however the food could have been better we got so tired of the same stuff all the time and the quality of it and the ship could use a makeover she looked rough in several places that we seen she really needs some tender loving care but other than that we did have a good time.

This is not a bargain. When you get to the end they will hit you with the taxes and fees . Also you don't get to choose your cabin and there's no deck maps so you can't get familiar with the ship.

All info is clearly displayed on website. Easy to review among many choices. Prices good. Extra benefits appreciated. Easy to complete application. If you need to call the 800 number, a real person answers who is knowledgable.

Friendly, expert advice and help.

the agent was knowledgeable and very helpful

Kevin Davis has booked over 15 cruises for us and he is FABULOUS! Answers our calls, finds the deals, gets the perfect staterooms and has an awesome personality to boot. He is why we book with cruises.com.

Great place to book. Easy. Same price is everywhere else.

I had to use this site because my parents were using it to plan a group vacation. It was okay at best. The pricing differentials were extremely unclear.

Very misleading advertising! States one thing in their specials but doesn't apply when actually book. They have a lot of gotchas.

We wanted a cruise, but feared it was sold out, bc we were having trouble processing the purchase online. We called. Tianna solved all of our problems!

The website is easy to use and when necessary, calling is always a nice experience because they are super nice and helpful.

The value they offer is on the very low end of what is offered by other agents. On top of that, as another reviewer said, their value is also watered down even more by charging $25 upfront just to book the cruise through them. I usually use another agent but thought I would give cruises.com an opportunity to earn my business. This will be the first and last time I use them based strictly on value. The agent was nice and helpful, but the company policies are not client friendly. I booked multiple cabins and had one that required cancellation due to cruise line policy regarding pregnancy. There was nothing I could do about the cancellation. The cruise line gave me a full refund, cruises.com charged me $100. At this point, I have $0.00 value offered after all the charges to book 3 cabins and then cancel 1. Heck, I could just go through Costco with no charges to book or cancel and get a couple hundred dollars in Costco rewards. Looks like I'm going back with my other agent, should have never changed in the first place based on the fees I'm having to pay to book our cruise.