Everything. Took too long. Nearly all automated. System very much AI based. Staff i spoke with were totally baffling in what they were trying to explain. I felt like i need 5 A Level in D... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Absolutely brilliant, Paul and Ross were amazing with thier support through this very thorough and sometimes complex process. The team are always on hand to help guide you and make the process as smoo... Leggi di più
L'azienda ha risposto
CRB Direct are a very efficient Company to work with to obtain checks on our Employees. All questions are answered promptly and the full experience is hassle free. I want to extend my thanks in part... Leggi di più
L'azienda ha risposto
It was straight forward, but tn3 only thing is the delay in getting the DBS back which causes delay in starting a new job as some company must wait until the result is back, apart from that it was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Informazioni di contatto
27 Old Gloucester Street, WC1N 3AX, London, Regno Unito
- support@crbdirect.org.uk
- crbdirect.org.uk
4,4
Eccellente
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Worse and overcharged DBS.
The information on the status system was unclear, the process was inefficient, and response times were extremely slow when trying to get support. There was no contact number available for assistance. The pricing was also excessive — £79 for a basic DBS, when I believed I was applying for an enhanced DBS.
I then tried their alternative system and was charged £45 just to open an account, yet the application still would not allow me to proceed and still had to pay £68 to get through the application. The entire process was unnecessarily frustrating for something as straightforward as applying for an enhanced DBS.
I will not be using this service again. I switched to another provider and paid £75 for an enhanced DBS with no system issues and far better support.
5 maggio 2026
Non scritta su invito
Risposta di CRB Direct
Hi HoiYin, thank you for taking the time to share this. I’m sorry to hear how frustrating the process felt, especially with the unclear status updates, the additional charges, and the difficulty getting timely support. That’s not the experience we want anyone to have.
We’ve located your details and a member of our support team will contact you directly to help review what happened and work through the next steps. If there’s anything further you’d like us to look into once they’re in touch, we’ll make sure it’s addressed promptly.
Kathryn assitsed us through the process…
Kathryn assitsed us through the process giving advise and support where required. The prompt resonse to queries made the application easy.
13 aprile 2026
Non scritta su invito
Risposta di CRB Direct
Thank you for sharing your feedback. It’s great to hear that Kathryn was able to guide you through the process with clear advice and timely support. Knowing her prompt responses helped make the application easier really means a lot.
Quick service and not to many questions.
6 maggio 2026
Non scritta su invito
Risposta di CRB Direct
Thanks for sharing your feedback. We’re glad you found the service quick and the process simple, with only the essential questions needed. It’s great to know it worked well for you.
Awful experience and no way to contact…
AVOID AVOID AVOID
Awful experience and no way to contact anybody but wait for a two day response by ticket.
What happened to a customer support line.
Expensive charges for small business with yearly fee.
Trying to make employee pay £12.50 for id check yet I’ve paid for the dbs £80 and yearly fees £45 sooo £125 and I still have no dbs because the application will not allow applicant to progress without paying £12.50
Why did I pay these extortionate fees in the first place so my employee didn’t have to put hand in pocket and then the company still try’s to rip them off further.
Give me a refund and I never want to use you again!!!
Why reply to my trust pilot but not my query ivf raised through your useless support desk?
2nd response on trust pilot but still no response to my query on your portal…. WORST COMPANY EVER AVOID AVOID AVOID
6 maggio 2026
Non scritta su invito
Risposta di CRB Direct
Hi Dom, thank you for providing your details. We’ve now been able to locate your account and can see the support tickets you’ve raised. Our support team will be in touch to help resolve this and review the issues you’ve mentioned.
Ross addressed a small issue with the…
Ross addressed a small issue with the application very quickly and I was able to put this right swiftly and efficiently.
2 maggio 2026
Non scritta su invito
Risposta di CRB Direct
Hi Reet, thanks for sharing your feedback. I’m glad to hear Ross was able to sort the issue quickly so you could get everything back on track without any delay. We appreciate you taking the time to let us know.
Very helpful
27 aprile 2026
Risposta di CRB Direct
Thank you for your kind feedback, we’re really glad to hear you found the support helpful. If you ever need anything else, we’re here to make things just as smooth next time.
Risposta di CRB Direct
Hi Anna, thanks for sharing this, we’re really glad to hear the support team made everything easy for you. It’s great to know the process felt smooth from your side. If you ever need anything else, we’re here to help.
Quick and efficient.
30 aprile 2026
Non scritta su invito
Risposta di CRB Direct
Hi Lin, thanks for leaving a review, we’re glad you found the service quick and efficient. If you need anything else, we’re here to help.
Why isn't zero stars available?
Why isn't zero stars available. Premium price for appaling service. I've had many DBS checks in the past and they easily coped with my 3 countries and 2 marriages and 3 citizenships and name changes. This lot were HOPELESS, asking for the same information over and over and then the document uploader kept failing. I wasted hours with their poorly named "service". I have been on DBS online for many years. Apparently this all counts for nothing when you are trying to deal with people who have a standard script and no oversight.
1 maggio 2026
Non scritta su invito
Risposta di CRB Direct
Hi Maria, thank you for sharing your experience. I’m sorry to hear how frustrating this has been, especially given your previous DBS checks and the time you’ve already spent trying to complete this one. This isn’t the level of service we want anyone to have.
We’ve located your application and our support team will contact you directly to help get this resolved. If there’s anything additional you’d like us to review once they’re in touch, we’ll make sure it’s addressed promptly.
No updates
I didn't receive any notifications from the company to let me know that the applicant had filled in the form but that I needed to clarify a few details. I had to start a conversation on the support page to find that out. Once I was in touch with Kathryn, communication was generally very quick.
27 aprile 2026
Non scritta su invito
Risposta di CRB Direct
Hi Amy, thanks for sharing your experience. I’m sorry you weren’t notified sooner about the details that needed clarifying. I’m glad communication improved once you were in touch with Kathryn. A member of our support team will contact you directly to go through your application and make sure everything is sorted.
Thank you to Kathryn
Kathryn made sure everything was perfect before submitting my DBS. The chat system was smooth and allowed easy communication of queries. Kathryn was so polite and I am very grateful for her help.
30 aprile 2026
Non scritta su invito
Risposta di CRB Direct
Hi Finn, thank you for sharing your experience. It’s great to hear how smoothly everything went and how well Kathryn supported you throughout your DBS application. We’ll make sure she sees your feedback, she’ll really appreciate it.
Risposta di CRB Direct
Hi Elise, thank you for your review. We’re glad to hear the process felt easy and simple for you. We appreciate you taking the time to share your experience.
A response to my query was quick and…
A response to my query was quick and efficient. Alisa, as always, also explained it perfectly. Overall the whole process was easy. Thank you!
29 aprile 2026
Risposta di CRB Direct
Hi Valerie, thank you for your feedback. I’m really pleased to hear that Alisa was able to respond quickly and explain everything clearly for you. It’s great to know the whole process felt easy. We appreciate you taking the time to share your experience.
Steven was very understanding dealing…
Steven was very understanding dealing with my issue i was having thank you .
29 aprile 2026
Risposta di CRB Direct
Hi Nicola, thanks for your feedback. I’m really glad Steven was able to support you and make things easier. I’ll make sure your thanks are passed on to him.
Excellent customer services
Excellent customer services from Kathryn, thank you,
29 aprile 2026
Non scritta su invito
Risposta di CRB Direct
Hi Martin, thank you for your review. We’re really pleased to hear you received excellent service from Kathryn, we’ll make sure she sees your feedback.
Very helpful and quick to respond with…
Very helpful and quick to respond with queries.
28 aprile 2026
Non scritta su invito
Risposta di CRB Direct
Hi Sharon, thank you for your kind feedback. I’m glad the support you received was helpful and that your queries were answered quickly. If you need anything else along the way, we’re here to assist.
Great service as always....
Great service as always....
I had a few issues but they were dealt with very promptly by Alisa.
I'm not very technical but could find my way around the site and everything is self-explanatory and not too difficult to understand.
28 aprile 2026
Risposta di CRB Direct
Hi Lynn, thank you for sharing your experience. I’m glad to hear everything was sorted quickly for you, and it’s great that you found the site easy to navigate even without being very technical. Alisa will be pleased to know her support made a difference. We appreciate your continued trust in our service.
Excellent All Round Service
This is not something I have done before so needed help completing the application. Kathryn guided me through the process smoothly and efficiently. Asking me clear questions and ensuring my application went through correctly. Excellent customer service. I wouldn't hesitate to use this company for any future applications that are required.
27 aprile 2026
Non scritta su invito
Risposta di CRB Direct
Thank you for sharing your experience. We’re really glad to hear Kathryn was able to guide you through the application so smoothly. We appreciate your kind words about the service, and it’s great to know you’d choose us again in the future.
Risposta di CRB Direct
Hi Emily, thank you for your feedback. We’re glad you had a great experience.
Risposta di CRB Direct
Hi Sagheera, thank you for your review. We’re really glad you found the service helpful.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.