Everything. Took too long. Nearly all automated. System very much AI based. Staff i spoke with were totally baffling in what they were trying to explain. I felt like i need 5 A Level in D... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Absolutely brilliant, Paul and Ross were amazing with thier support through this very thorough and sometimes complex process. The team are always on hand to help guide you and make the process as smoo... Leggi di più
L'azienda ha risposto
CRB Direct are a very efficient Company to work with to obtain checks on our Employees. All questions are answered promptly and the full experience is hassle free. I want to extend my thanks in part... Leggi di più
L'azienda ha risposto
It was straight forward, but tn3 only thing is the delay in getting the DBS back which causes delay in starting a new job as some company must wait until the result is back, apart from that it was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Informazioni di contatto
27 Old Gloucester Street, WC1N 3AX, London, Regno Unito
- support@crbdirect.org.uk
- crbdirect.org.uk
4,4
Eccellente
3K recensioni
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Ha risposto al 100% delle recensioni negative ricevute
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Ross was knowledgeable and personable
Ross was knowledgeable and personable. Thank you!
20 maggio 2026
Risposta di CRB Direct
Hi Matthew, thank you for your review. It’s great to hear that Ross was both knowledgeable and personable, we’ll make sure your feedback reaches him. We appreciate you taking the time to share your experience.
Excellent communication and very…
Excellent communication and very efficient!
18 maggio 2026
Non scritta su invito
Risposta di CRB Direct
Hi Qin, thank you for your review, it’s great to hear you found the communication clear and the process efficient. We really appreciate you taking the time to share your experience.
Below one star standard
Below one star standard
absolute waste of time and no staff to communicate with in addition to refusal to respond to any email.
a simple DBS check which should have been completed within 48 hours if taking more than a week and having to complete questionnaire over and over by having to logging to website to communicate with unprofessional ONE STAFF PROBABLY. ASKING FOR REFUND TODAY TO AVOID FURTHER WASTE OF BUSINESS TIME
18 maggio 2026
Non scritta su invito
Risposta di CRB Direct
Hi Ferial, thank you for sharing your feedback. I’m sorry to hear about the delays and the frustration this has caused, that’s not the experience we want for anyone using our service. A member of our support team will contact you directly to review your application, clarify what went wrong, and help resolve your refund request as quickly as possible.
Fantastic Service
Once again, Kathryn’s service was second to none. Always a very smooth process when applying for our coach’s Enhanced DBS and would highly recommend.
18 maggio 2026
Non scritta su invito
Risposta di CRB Direct
Thank you for your review. It’s wonderful to hear that Kathryn continues to provide such reliable, high‑quality support for your coaches’ Enhanced DBS applications. We’re really glad the process feels smooth each time. We appreciate your recommendation and look forward to helping again whenever you need us.
Simple, easy, quick
It was easy to do online, and the info given was easy to understand.
15 maggio 2026
Non scritta su invito
Risposta di CRB Direct
Hi Eugene, thank you for your feedback. We’re really glad to hear the online process felt easy and the information was clear. We appreciate you taking the time to share your experience, and we’re here if you need anything else.
Risposta di CRB Direct
Thank you for your feedback. It’s great to hear everything was handled quickly and that the process felt smooth for you. We really appreciate you taking the time to share this. If you need anything else, we’re always here to help.
Kathryn was extremely helpful and…
Kathryn was extremely helpful and answered all the questions and queries. Was also very informative with bits that needed amending. Made life so much easier. Great service
15 maggio 2026
Non scritta su invito
Risposta di CRB Direct
Thank you for your lovely feedback. We’re really glad to hear Kathryn was able to guide you through everything clearly and make the process easier. Your comments mean a lot to us, and we’ll be sure to pass them on to her. If you ever need anything in the future, we’re here to help.
Risposta di CRB Direct
Hi Helen, thank you for your feedback. We’re really glad to hear Kathryn was on top of everything for you. We’ll make sure she sees your kind words.
Great
Made the process easy and ironed out issues from our side quickly. Will use again for our next applications
14 maggio 2026
Risposta di CRB Direct
Hi Matt, thanks for sharing your experience. I’m glad the process felt straightforward and that we could sort out the issues quickly for you. We appreciate your trust and look forward to helping with your next applications.
Kathryn was excellent
Kathryn was excellent - great communication and service as always
14 maggio 2026
Non scritta su invito
Risposta di CRB Direct
Hi Kris, thank you for your review. We’re delighted to hear Kathryn provided excellent communication and service once again, we’ll be sure to pass your feedback on to her.
Efficient service
Kathryn was polite, quick and efficient, clarified information where necessary. Thank you.
13 maggio 2026
Risposta di CRB Direct
Hi Matthew, thank you for sharing your feedback. It’s great to hear that Kathryn’s polite and efficient approach helped make everything clear and straightforward for you. We appreciate you taking the time to leave this review and are glad the support met your expectations.
Prompt response to request.
11 maggio 2026
Non scritta su invito
Risposta di CRB Direct
Hi Ashok, thank you for getting in touch. I’m glad we were able to respond quickly and support you when you needed it.
It is all very straight forward
It is all very straight forward, receiving the messages directly helps you to solve everything quickly and sufficiently.
11 maggio 2026
Risposta di CRB Direct
Hi Jennifer, thank you for sharing your feedback. We’re really glad to hear the process felt straightforward and that the direct messages helped you get everything sorted quickly. It’s great to know the service worked well for you.
Kathryn was open with communication and…
Kathryn was open with communication and very helpful. The process has been straight forward and prompt
8 maggio 2026
Non scritta su invito
Risposta di CRB Direct
Hi Vikki, thank you for your feedback. We’re glad to hear Kathryn’s clear communication and support made the process straightforward and prompt. We appreciate you taking the time to share your experience.
Kathryn is a Star
Kathryn Sorted any issues and queries that came up and got everything moving again
7 maggio 2026
Risposta di CRB Direct
Thank you for your review. It’s great to hear that Kathryn was able to resolve your queries and keep everything moving smoothly again. We’ll make sure she sees your feedback.
Stuck with it to get the work done
6 maggio 2026
Non scritta su invito
Risposta di CRB Direct
Thank you for your review. If you need any further assistance, please contact our support team and we’ll be happy to help.
DO NOT AGREE TO TERMS AND CONDITIONS ON…
DO NOT AGREE TO TERMS AND CONDITIONS ON HERE! RIP off. Awful service cannot get any straight answers when I question what I’m being charged for. Customer service repeatedly email back with a huge over the top statement and totally neglect to answer your question which is what are you charging me for?
The service is awful and the website doesn’t work.
5 maggio 2026
Non scritta su invito
Risposta di CRB Direct
Hi Emma, thank you for your review. I’m sorry to hear how unclear the charges have felt and how difficult it’s been to get a straightforward answer, that’s understandably frustrating. A member of our support team will contact you directly to go through your account, explain the charges, and help resolve the issues you’ve raised.
WORST WORST WORST COMPANY EVER AVOID AT…
WORST WORST WORST COMPANY EVER AVOID AT ALL COSTS
5 maggio 2026
Non scritta su invito
Risposta di CRB Direct
Hi Dom, thank you for sharing your feedback. We can see you’ve already reviewed our service and that our support team is in touch with you. For the quickest and most accurate resolution, please continue discussing any further concerns with them, as they’re best placed to help.
Please avoid this “service” Stressful
Please avoid this “service” Stressful, dishonest and very misleading.
The whole process is unclear and contradictory. Once a payment is made you will be passed onto another “stage” of the process whereby you will be expected to hand over more money and you feel trapped because you’ve already made an initial payment with no promise of your dbs check being completed. The website and “advisors” give unhelpful and patronising feedback and the whole thing feels like a scam. Do not use this company , an expensive lesson in “not clicking the first advert on Google search results “
Do better crbdirect
7 maggio 2026
Non scritta su invito
Risposta di CRB Direct
Hi Charlotte, thanks for getting back to us with your information. Our support team will be in touch to review your application and help get this resolved as quickly as possible.
Efficient, Reliable, and User-Friendly DBS Service
CRB Direct provides a straightforward, efficient DBS service with excellent turnaround times and responsive customer support, making the process simple and reliable.
6 maggio 2026
Non scritta su invito
Risposta di CRB Direct
Hi Vivian, thanks for sharing your feedback. It’s great to hear you found the service straightforward and efficient, with quick turnaround times and responsive support. We’re glad the process felt simple and reliable for you.
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