Covers&all Recensioni 

Is this company an actual scam? Placed order in April for outdoor furniture covers. Still not arrived. Spoke to the team on the phone several times with empty promises of the item being shipped and then never actually being shipped due to backlog. The last service rep hung up on me! Honestly is this a scam??

Quite possibly the worst company I have ever dealt with. I placed an order for a pergola cover in April & since then there have been a series of excuses for the continued delay. As I was expecting this order for use over the Summer months I gave up yesterday after yet another delay, & cancelled my order.

This is my 3rd review as I still have not had a refund and am still being lied too. Do not use this dreadful company.
I am being told the item is dispatched- but is now on hold!! This words do not even make sense. I bought this item in early April and it was to be dispatched in a week. You have lied and lied and lied again
I just want my money back. This has been the worst customer experience I have ever had.
Please just sort it out.

The custom design was manufactured and arrived quite quickly. On arrival the cover was a perfect fit everything I was looking for.

Just over one month on after placing my order and still being given the run around as opposed to when covers will be despatched.
Have been in production for over one month and was originally given a deliver date of the 22nd May, which has long passed.
Really not happy by the false time scales given by this company, who have also a misleading site claiming to be based in the uk when in fact they are American based.

The service I received from this company was appalling, the delivery of my order took nearly 5 weeks, I tried to contact the company and got very poor response back that I actually began to think it was a scam, I was also offered £5 compensation which I still haven't received, however on finally receiving my order the quality is very good and I am satisfied with the cover I ordered, but I am sorry to say I won't be using this company again and wouldn't recommend them.

Impossible to contact them. My order has not been delivered and they are unable to advise if or when it will be delivered. Having to go for a chargeback. Avoid.

Awful experience. Provided a shade that didn't match size requirements - entirely their fault. Terrible Indian call centre who deliberately don't engage with your issue. Please take your business elsewhere.

I purchased x 2 Custom Sofa Cushion Set with this company.

According to the listing/photos I belief that what I was getting/paying for was a three seater cushion set as shown in the pictures detailed on this product listing. But in fact all I got for over £200 was x 2 seat cushions and x 2 back cushions (foam and cushion covers). I reasonably believed I was purchasing was x 6 seater cushion and x 6 back cushion set. I have asked to return the items for a refund due to misleading product information and the company refuse to accept my refund/return. So I have now had to escallate this to trading standards to seek help as the company will not respond to my recent correspondence. Very disappointed with this company, it's response to this situation along with it's misleading service. If the listing showed several other cushion fitting options e.g a single chair etc I would have course questioned this before I ordered/paid for it but when there was only one photo of the end product being a three seater outdoor cushion set I didn't question it.

In response to the companies review response which is most appreciated. I would however like to point out at no point in the product listings does it state that the images provided on the listing that they are a promotional example and not what is supplied. A set means multiple not one. So when the only image showing apart from material and tie option is a three seater cushion set the customer will beleive that is what your getting/paid for. My question is why is the product called a "Sofa Cushion Set" along with illustrating a complete three-seater sofa arrangement without clearly stating that the dimensions relate to only one seat cushion and one back cushion?

I had a custom tarp produced. Unfortunately, despite multiple calls and multiple emails to the design team there was great difficulty in confirming the position of grommets that were to be placed in the center of the tarp. This resulted in two orders being placed in error, by the design team, and being billed without removing one of the charges. I would strongly suggest not using this company if a special order is required.

Placed an order, received good advice on sizing with their fixtures set so decided not to go ahead with the order. I’m months down the line and have not had my money back, almost £100!! They won’t respond to my emails either.
So be warned before you buy!!
Also they absolutely spam you with emails once they have your email address.

Well advised on order
Delivery well organised
And the item looks well made and sturdy

I have called 4 times in the last 2 days trying to get hold of a manager. This is not a Uk company it is a call centre in the Philippines that pose as a Uk company. They will reply to this comment but will not help when I contact them. Save yourself money & time & avoid this company!!

The company had quite a few questions to ask me to make sure their product would be right. I supplied the information and we had a conversation to agree everything was right. We are very pleased with the speed and quality of our new covers.

Cover was really well made, correct size, excellent product, can't fault it, heavy duty should last, many thanks

Company gives false delivery dates, when you contact them by phone they give another date .I am on my third date and looks like that won’t be met. They don’t reply to emails . But if they reply to this feedback asking me to email them, then be aware I already have twice with no reply.
I ordered from them a couple of years ago with no issues. So I am not sure what has changed,
The annoying thing is their website is still advertising delivery dates that they obviously cannot meet.

Wrong item delivered. The Size of parasol cover beared no resemblance to the measurements supplied or to the agreed upon drawing of proposed cover. Tried to explain during chat function, got cut off. They did however respond with an email. Explained in the reply what the issue was, included photographs and pdf document of proposed design of the parasol. That was on the 28th May, I've heard nothing since. Just been on the phone to them and got cut off again.

AWFUL! please avoid.
this company are not even based in the UK. customer services will not get back to you, held my money/product for weeks with no communication, despite constant calling and emails. In the end I managed to get money back through paypal.

Repeating the same story (unfortunately) regarding unexplained delays, misleading chat communications and poor service levels.
Original target shipment date was May 18th (order placed circa 10 days earlier & paid in full)..
Chased on multiple occasions & was assured (on 21st May), we’d receive our new sun sail / shade in time for our daughter’s birthday party (28th May)… nothing … chased again - still ‘in production’ (as at 2nd June) .. we feel we’re being mislead at every communication point …
.. No idea how good these products are .. but their customer service capabilities and expectation management need sorting out - it’s comical (during our last ‘chat’, it was implied that delays were due to our questioning new timelines & production had been placed ‘on hold’ until we approved their revised dates ! all stories seem fabricated and deliberately spun to buy yet more time)…
We remain hopeful that our shade will arrive before summer ends…

Update - 10th June :
Received product today .. it’s well made & fits the space (although I’d question its’ likeness to the materials shown in their sales photos .. feels like the ground sheet of a tent)..

A 10% refund was given in light of delays etc. which was a nice touch.

A real shame we haven’t resort to posting complaints to eventually receive a basic level of service which (in years past) was the default ‘expected service provision’ for most purchases ..

If I had my time again, likely wouldn’t have purchased this item … the time (& material of product received) wasn’t really worth the trouble.

Easy to order, great communication and the cover fits like a glove!