Just spoke to customer service to get further feedback on our Concession discount request. She explained what we would need to do and then provided a link to on-forward the updated details directly t... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Contacted the customer centre on a weekedn to resolve a credit. Call was answered promoptly. I dealt with Rose who handled the call brilliantly across multiple accounts. Resolved the issue with no... Leggi di più
Guillia, Customer Service was very helpful and promptly attended to my request for gas plan change Would recommend COVAU services to anyone Thank you
Grace made the change to a cheaper plan very easy. She explained the new rates at each step & applied the discount immediately.
Dettagli dell'azienda
- Azienda fornitrice di energia elettrica
- Fornitore di energia
- Azienda di fornitura del gas
- Azienda specializzata in energia solare
Informazioni su CovaU Energy
Scritti dall'azienda
CovaU Energy is a top-rated energy provider in Australia. We provide competitive electricity and gas plans in NSW, VIC, QLD, TAS, ACT, and SA.
- Low Rates, More Savings
- No Lock-in Contract
- 24/7 Customer Support
- Rewards from Over 4,500 Business Partners
Informazioni di contatto
Suite 05, Level 29, 225 George Street, 2000, Sydney, Australia
- 1300 689 866
- support@covau.com.au
- covau.com.au
Ha risposto al 42% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Superb service
Yes indeed - A very positive/fruitful conversation. The two issues at hand were completely resolved.
Both in the same conversation.
I thank the CovaU Energy team with a high 5.
Keep up the excellent customer interaction.
Happy with covau gas and electricity
Happy with covau gas and electricity, affordable and reliable
The problem was sorted
The problem was sorted. A slight delay because I was not initially asked for my BSB. Otherwisw excellent service.
good service
Easy to transfer and set up
Easy to transfer and set up. Good customer service~!
Great customer service
Great customer service
Good Service …
Was able to provide the information promptly.Good service
I have been with them a long time and…
I have been with them a long time and had no reason to call them, so must be good! Thanks
Jelly was very helpful
Jelly was very helpful. Satisfied my enquires in a courteous and professional manner.
Excellent service 👍🏻
Great service
I found that the service representative AT COVAU to be helpful and very professional and he answered my query so very happy to continue using them
Grace quickly helped with the account…
Grace quickly helped with the account changes and also, explained how billing works perfectly.
Customer Service
The customer service person, Grace, was very helpful
I recently got an extremely high gas…
I recently got an extremely high gas bill after a new meter was installed. I got the best credit stoner service who helped me solve this issue quite quickly and was very quick in responding. All got sorted and new bill issued 3/4 cheaper!!! Thank you for all your help.
Very helpful and professional phone support
Very helpful and professional phone support person was great to deal with.
Easy transition to CovaU.
Aushmeare (customer service) was very helpful in connecting me for my gas and electricity and for finding another electricity account for which I could not find the bill. I now have all of my energy bills in the one account. Highly recommend CovaU for ease of connection and Aushmeare for his customer service skills, patience and helpfulness.
Very pleasant experience
The support person has been very polite and extremely helpful in adding my wife's name as a secondary contact person.
However, I did highlight to him that the website would not allow me to update her contact details myself.
I also informed him that when I contacted CovaU on 1300 689 866, I entered my Account Number and my Mobile Number, but the system tells me that my Mobile Number is not valid (but Aushmeare could confirm that it is correct in your system records).
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