Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

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Valutata 1 stelle su 5

I’m a 45-year-old woman in perimenopause who has also recently gone through a hormonal crisis. I have severe night sweats and ordered these pajamas to help. They took longer than I would have like to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I asked to exchange a top not realizing it was a final sale for another size. I didn’t get a response in an appropriate amount of time and when I did, I received an apology and I was sent the new size... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Customer Service was a team of real people who went way beyond to solve a problem I was having. I would not hesitate to buy more Cool Jams. I should add that Cool Jams are the real thing and the fab... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I bought the NightCool capri set in black and love it! It’s soft, comfortable, looks nice, drapes well, doesn’t wrinkle. I like the pockets and drawstring waistband. Most of all I like that it wick... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento donna
  2. anche in
  3. Negozio di abbigliamento
  4. Negozio di biancheria intima

Scritti dall'azienda

Offers moisture wicking sleepwear, nightgowns and pajamas for women to help with night sweats and hot flashes. Ships in Canada and USA. Our cooling sleepwear are temperature-regulating, moisture-wicking, and are especially designed for hot sleepers, night sweats and menopause.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

50 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(50)

50 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Images by company do not depict item accurately

The service that I am commenting on is Cool Jams images of the item on the website. That fits in the "service" category. The photos for the item did not accurately depict the pajama bottoms. In the photos, the bottoms have been altered: they are stitched at the sides. This is not how they are. There is no side stitching: it's a full tulip hem and the front and back panels are not connected. But in the photos, I see that they stitched them together. Very misleading by the company.

10 agosto 2026
Logo di Cool Jams

Risposta di Cool Jams

Hello Mannie, we really appreciate your feedback. Shorts that fall open every time you roll over or sit down are no good for a restful night, and we completely understand your frustration. We're retiring the tulip shorts to create a better variation. Vivi from our Care team has been in touch by email and sorted this out.

Cool-jams Care Team

Valutata 5 stelle su 5

As always items ordered were delivered…

As always items ordered were delivered quickly. Have been wearing Cool Jams for several years. Its the only brand of sleep wear I buy. Its comfort, well made, long lasting, and a pleasure to sleep in. No other brand compares to it. It’s well worth the cost.

17 agosto 2026
Valutata 3 stelle su 5

I did not like not finding a way to…

I did not like not finding a way to return my purchase which was too large for me. Customer service is poor

18 agosto 2026
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Risposta di Cool Jams

Hi Jean,

Thank you for taking the time to share this, and I'm truly sorry that returning your purchase turned into such a hassle. Our website was being updated at the time, which made the return process much harder to find than it should have been. That's on us and we're working to fix our returns center.

I'm really glad we were able to get this sorted out together, and I appreciate you sticking with us and being patient while we worked through it.

If anything else comes up, we're always happy to help.

Cool-jams Care Team

Valutata 4 stelle su 5

Satisfied

When I placed my order, a representative got back to me right away to ask if I wanted to keep my order the same or change it since I couldn't get the colors and style in the cool basics. I was unaware that there had been a change. Since I wanted a certain color to match I left the order as is.

12 agosto 2026
Valutata 3 stelle su 5

If it weren't for your terrific staff…

If it weren't for your terrific staff member, Mae, I would rate Cool-Jam service with one star.

I wanted to return items AND I wanted express service, your online interface system needs a significant overhaul. I'm accustomed to doing everything on line - quickly and efficiently. I ordered a nightgown and tee/pants set for travel to Europe, and the experience was extremely frustrating. It required numerous time-consuming interactions via email with Mae (who was lovely). I highly recommend you update your website OR sell your products on Amazon with the opportunity for express service.

15 luglio 2026
Logo di Cool Jams

Risposta di Cool Jams

Hi Sophie! Thanks for reaching out and giving feedback. We are actively redesigning the site and shipping policies to serve you better, so we appreciate you taking the effort in talking with us.

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