Comparetheparking Recensioni 

DO NOT BOOK PARKING WITH THIS SITE!!! booked through here and choose LGW executive parking, phoned to let them know we was arriving at the airport failed to show up!!! Rung 17 times to be told they was & never did!!!! Ive emailed compare parking have heard nothing back from them!! Shambles of a site AVOID!!!

Genuinely astounds me in the 21st century that companies can get away with this at a major airport!....
Booked with 'Gatwick Premium Parking' through Compare the Parking. At first all seemed well. I couldn't find the confirmation and through the chat function they sent me the e-mail very quickly and once we had a horrendous experience with the company that was in-fact 'iPark Gatwick' (A while other story) the asked for a review then sent an email to ask iPark for an explanation to why they were so bad. Great!
Until......you realise that is all a rouse to make you think they care. They know that the companies on their website are iPark under different names and doctor the reviews to ensure they are 5*. I have actively chased the company to remove them and they have never responded. DO NOT USE THIS SCAM SITE!

I would strongly advise nobody to use Compare Parking - Gatwick for meet and greet parking.

When I dropped my car off, I was already short on time and there was nobody there to meet me. When I finally got through to someone, I was told it would be a 40-minute wait. Other customers there told me they had already been waiting over TWO HOURS.

I was then told to leave my car with the keys on the wheel and go to my flight. I felt extremely uncomfortable doing this. I emailed, called and messaged multiple times just to confirm this was genuinely what they wanted me to do, and nobody responded. I eventually managed to speak to someone who brushed it off and confirmed it had been collected.

Coming home was even worse.

The email clearly stated the return wait would be “up to 20 minutes.” When I called after landing, I was then told it would actually be an HOUR. That hour turned into TWO AND A HALF HOURS.

There were huge queues of people in exactly the same situation from around 1am onwards — including families with small children stranded in the car park waiting for their cars. My wait for my car was longer than my actual flight.

I was supposed to be home by 3am and didn’t get home until after 6am. Waiting alone in a car park in the middle of the night with luggage, after paying extra for a “meet and greet” service, then having to drive home exhausted at that time, is genuinely dangerous.

To make things worse, there was absolutely no apology, no care, and no customer service whatsoever. Staff were rude, dismissive, uninterested, and would even hang up the phone. They also gave me the wrong parking location for my car and then called later to say it was actually parked somewhere else.

I heard other customers saying their cars had even been taken to the wrong terminal and left there.

This was one of the worst customer service experiences I’ve ever had. Completely unacceptable service and absolutely not worth the money. I will be requesting a full refund.

I wish I would give zero stars!!

Terrible company who lie on the booking confirmation. Lie about time it takes to get the car back and drop off charges. Please never use!!!

They left me, my daughter and my elderly mother stood outside the airport for 4 hours in the early hours of the morning. Only when the police were called and drove us to your site we were able to get our keys and car back. I didn't get home until 6am and had to go to work at a school for 7am. It was one of the worst experiences I have ever been victim of by a company. They didn't answer 159 of my attempted calls and when they finally answered one they started psychopathically laughing down the phone at our desperation.
This was at stansted but we were advised that compare your parking is all the same company operating all these little cowboy junkyards and they have been trying to get rid of them for over a year and a half as there are large groups of stranded victims there on a daily basis. The drop off was also stressful and unnerving they rarely answer the phone and are so vague and were late collecting the vehicle also.

Rubbish - do not use!! Directed to Park Pilot Ltd Stansted. When we arrived at the car park, we discovered the shuttle to the airport is charged £10 per person extra!! On return, we sat outside the Radisson Blu pick up point for 40 minutes. Three times we were told the shuttle was on the way. Then a dark unmarked minibus arrived at the pickup while we shivered. Then after 10 minutes the driver got out and took our details. Zero customer service.

Horrendous company. Did exactly what was required from me on the way, ringing 30 minutes before, arrived and had to wait over an hour for my car to be collected. No apologies - dispute calling multiple times to ask where they were. Then on the way home, again, rang 30 minutes before and was told I needed to wait 50 minutes. No apologies. I said it’s due to be arriving within 30 minutes but was dismissed. Called multiple times and was met with no apology, no care, and it’s deeply frustrating as the whole point of this service is for ease and quickly retrieving my car within the time stated. I’ve processed a huge complaint and have requested a full refund.

Avoid this company. Absolutely terrible service from start to finish. Staff were rude at drop-off and unexpectedly demanded £8 cash to leave the car park. After landing at 11:20pm and following instructions, we were left waiting 1 hour 40 minutes for our car with repeated unanswered calls, voicemail, and constant false promises of “20 minutes”, “15 minutes” and “2 minutes”.

When the car finally arrived, the key had been left visibly on the wheel for anyone to take, which is completely unacceptable. The car had also been parked so badly we had to climb through the passenger side to get in. To make matters worse, we were then charged another £8 just to exit the car park with no proper explanation.

Poor communication, poor organisation, terrible customer service and serious concerns around vehicle security. I would strongly advise others not to book with this company.

I dropped my car off at Gatwick North and followed the instructions to call them 30mins from the drop off point they were late picking up my car, the man collecting my car was rude and to top things off also I got a parking ticket for this company using my car for themselves at Gatwick South picking up a ticket in the process when I was over the Atlantic on my flight, tried to complain man on the phone just as rude.Dont use this company

Every parking listed there is just awful.. on the last one I have tried I could see that my car was unlocked all the time, in a very sketchy place. Once I landed, car was 9minutes away( could check the car app), but the driver took +1h to return it and his excuse was “accident on the highway” what a joke.. an absolute disgrace of service done by absolute scammers..

Save yourself all the trouble and just park on the airport parking.

PLEASE READ:
Recently got back from our holiday, my husband had booked a compare the parking,
I can honestly say DO NOT USE THIS COMPANY.
Money was stolen from our car, couldn’t get through on the phone and when we did we was told they would be 10mins this went on for approx 2 1/2hrs

When speaking to NCP at the carpark they had warned us they are not a legitimate company.so no idea why they are allowed to use Gatwick parking.

Please take this as advise they are a shambles

This company is part of a wider scam. They have fraud companies listed on their site. Do not trust the reviews on this 'comparrison' website, they are bogus. We booked a drop off for Heathrow airport through them and did not have our car returned to us. According to companies house t
compare the parking ceased trading in 2024. Avoid! Avoid! Avoid!

You need to take more responsibility when representing the firms you are acting for as part of your search/selection criteria. Recently having used iPark, not only was the service late, rude and lacking in proper checks at handover but upon return my not inexpensive sunglasses had been removed from the glovebox. Avoid this site/parking provider.

Avoid at all costs. Agree this is bordering on criminal behaviour. Waited over 2.5 hours at night with two young children. Car was shown on tracker to be at airport. Every time we called agent to find out why it wasn’t being delivered to us we got another lie. Refund promised never materialised.

DISGRACEFUL / OUTRAGEOUS / DIABOLICAL /…
DISGRACEFUL / OUTRAGEOUS / DIABOLICAL / DISGUSTING / UNPROFESSIONAL

DO NOT USE I-PARK LTD UNDER ANY CIRCUMSTANCES WHATSOEVER !!!!!! VILE NASTY PEOPLE AND SERVICE !!!

I came from the terminal, to go to level 5 in car park 6 and heard a car roaring up the road, going through the gears. It entered the car park at excessive speed with tyres screeching, and proceeded up the ramps....where upon I realised it was my car !!! When I got to the top and saw my car waiting, I challenged the driver, who said he was doing 10mph (I own a performance car and heard it change gear twice) gave me a shitty attitude and tried to walk off.
When I opened the car, the glove box was open, they had stolen my cars instruction manual / guide from the manufacturer, there was an empty crisp packet on the back seat, crisps all over the font seats and the car was filthy.
I wish I had checked the mileage before leaving it as I'm sure the car was down on petrol.
The front tyre had a scrape on it (brand new car in January) where it looks like it clipped a curb.
I called him back to look at it, where upon he sneered and said "not my problem mate...I don't like those crisps".
When he saw my anger at his response, he turned round, walked as fast as possible and was ducking in and out of cars, towards another driver waiting, jumped in and drove off.
I have photographic evidence of all this and have contacted my solicitor.

DO NOT / DO NOT / DO NOT GO ANYWHERE NEAR THESE VILE COWBOYS !!!

Handed my booking off to some unknown company and have now been waiting an hour for my car to be delivered. They are no longer taking my calls. Avoid at all cost!!!!

I had to wait 25 mins during my travel out of Gatwick and waited an astonishing 1 hr 50 mins for the car upon return. No apologies no compensation and they dont care. They kept lying on the phone that car is on the way but i could see on my car app that it hadnt moved.

STAY AWAY FROM THIS COMPANY. I HAD A BOOKING AT GATWICK OVER THE WEEKEND. LETS START WITH THEY TOOK OVER 1 HOUR TO DROP CAR BACK TO ME EVEN THOUGH I CALLED THEM JUST A PLANE HIT THE TARMAC. I SPOKE TO A WOMAN WHO WAITED 3 HOURS FOR HER CAR AND TO A FAMILY WITH A YOUNG BABY WHO HAD BEEN WAITING OVER 2HRS. IT JUST GOT WORSE FROM HERE. ONCE GETTING MY CAR BACK THE IN CAR CHARGER AND LEAD HAD BEEN STOLEN, A 1/4 OF A TANK OF FUEL BEEN USED LEAVING THE LIGHT ON AND THE LINE BELOW 0. ALSO PEOPLE HAD BEEN EATING MACCYS IN THE CAR AS THEY HAD MOVED MY TRAVEL CUP FROM THE HOLDER AND ALSO WERE STUPID ENOUGH TO LEAVE THE STRAW PAPERS IN THE CAR. THEY ALSO MUST OF HAD NUMEROUS PEOPLE IN THE CAR AS THEY REMOVED A LARGE WATER BOTTLE FROM BEHIND THE PASSENGER SEAT. I TRIED CALLING THE OFF NUMBER TO WHICH I WAS IGNORED ON THE CALL THE 1ST TIME AND WHEN I ASKED CAN YOU ANSWER WHEN I TALK TO YOU THEY JUST PUT THE PHONE DOWN. I THEN CALLED BACK AND SPOKE TO ANOTHER PERSON WHO BARELY SPEAKS OR UNDERSTANDS ENGLISH EXPLAINED THE BOVE THEY JUST REPLIED USE EMAIL TO COMPLAIN AND PUT THE PHONE DOWN AGAIN.
SO I REPEAT DO NOT EVER USE THIS COMPANY AND TELL EVERYONE YOU KNOW NOT TO USE THEM

Do not book from these, I hope you looked at the reviews before because if not you'll get what's expected....... slow service, on my part we gave them a call 10mins out which they did say 30mins so we didn't mind waiting 20mins although that's what we thought, we had to wait 2+hours for our drop off leading to a hefty short stay parking ticket we tried communicating with the manager who does the calls but he came across very rude and didn't care much on what we had to say we asked where the driver was the most we got out of the manager was he's on his way and we got that multiple times so that didn't help much, than the manager said "what! Do you want me to cancel the booking or what!" Like a threat than proceed to hang up it felt like he had the upper hand since we paid £60 already and than if we was the cancel it would than be another £20 on top of that and not that I'm posh or anything but the guy on the phone sounded rough proper Londoner..... after we picked our car up the pick up was quick since we put a tracker on the car highly advise doing so, instead of relying on someone's info but our car sounded a bit funny after like they had messed around with the car or they didn't no how to drive an automatic and if that was the case than they generally can't drive at all best advice is don't book these at all I hope this business goes under as it should.

This is th worst service and provider where they scam people and provide scammer 3rd party listed service on there website. Pleae do not book any services from them comparetheparking.co.uk