wedealmeeandgreet.co.uk Recensioni 577

I cancelled my booking with and I was told my refund will be processed in 5-10 days, it is two months now and they keep telling me they will check and get back to me ,but they don't get back to me with an answer nor refunding me. I would say avoid using them

I paid for the parking and my flight was cancelled, during the purchase i chose the option to get insurance in case of cancellation, i have been trying to chase them for a refund for more than 8weeks now but i only hear back saying "we will get back to you"

Very poor service i would like google to delist these fraudsters

DO NOT USE THIS SITE. They do not audit the sites they promote and worse still fabricate false reviews to lead you to make a booking. It's only when you get the parking address and Google it so you find out how awful the vendors are!

I practically lost my money. They have a booking system that's a scandal. They send you emails for confirmation, and after a while the email disappears. Print out your parking receipt because when you come back to pick up your car they will tell you that you left the car longer than you should have and they will ask you for money, be very very careful.

This company is scam i left my car then when i was away they used my car to transport i knew when i got parking fine 👎🏻

I would give a zero if I could. On top of the parking charge I had to pay to enter the parking lot and again to leave. These guys are not affiliated with the airport at all. I called when my plane landed, they were supposed to arrive in 30 minutes. They arrived earlier, left my car unnattended with the key ON MY CAR TIRE!!! And because they were early, I had to pay £21 to leave instead of £13 which is taking advantage anyway. Do not use this company!! They are scammers who have found a way to intercept airport parking arrangements and take your money. By the time you pay entrance and exit fees, it's best to just book with official airport meet and greet. Please avoid!!!

I would strongly advise others to avoid using this airport parking company.

I left my car with them for 3 days, and when I returned, the front windscreen was completely smashed. The company refused to take responsibility and ignored my emails for weeks.

I had no choice but to repair the damage through my insurance, paying £150 out of my own pocket, as the car was unsafe to drive. Despite giving them multiple opportunities to resolve the issue, they failed to respond within the deadline.

I had to take legal action through Money Claim Online. Even after a court judgment was issued against them, they still delayed payment.

This has been a very stressful and time-consuming experience. I would not trust this company with my vehicle and would strongly recommend choosing a more reliable and professional parking service.

Be careful and make sure to take photos of your car before leaving it anywhere like this.

Great customer service, really smooth drop off and collection.

Whilst away they used my car to enter drop off zone 14 times costing my auto pay £98 I called them and expressed my anger at using my car they assumed it won't move again although shouldn't have moved at all but 2 more time since the call it was used.avoif these scammers

Worst parking in the UK.
Hidden charges, rude customer service, long waiting times, I can’t believe this parking lot was given a business license!
On arrival day, we were told there is £14 extra charge for drop off / pickup from the airport, only to learn my family had to share their car with a total stranger. Yes, they charged him the same. It’s a single drop off / pickup so why charging twice?
Pickup was the worst I have experienced anywhere in the world! Me & my family had to wait for over an hour and 30 mins and after countless phone calls (some of them unanswered and some of them simply rejected), they told me that the battery on my car was flat and they had lost the only one pair of jump leads so they can’t start my car! They double charge you and can’t even afford to have an extra pair of jump leads?
Finally they picked us up and took us to their parking lot, then told us our car is at a different car park! Another 1 hour wasted there so they could drive us to the other car park, where I found out the boot of my car was left open by them the whole week, as I locked the car upon arrival and handed them the keys. No wonder the battery was flat as they left the boot open for a whole week!!
I had to call out the AA to help start the car and after over 6 hours of landing, we finally got home.
No apologies from them, no compensation, no nothing.
For the sake of £10 savings I was cursing myself to trust these cowboys! Never again.

Please if you want to be happy dont use this website i made a big mistake and will never use it again

I would never use this company again . We got stuck in the war in Dubai and they drove my car while I was stuck over there incurring a ulez fine . They had no right driving my car . I had to fly back to a different airport so my son in law got picked up by these in another customers car . Which they damaged whilst driving it . Do not use this company .

The “comparetheairportparking” site has Basically scammed us
We booked on the day on the website
When called the Company (SMG) they said they dont have spot and agency (comparetheairportparking) should not allow booking on the same day so we need to pay £89 if we want to keep the car.
They confirmed to me verbally and in email that the agency has been told this a million times.
Just horrible. The Mood destroyed, trip almost cancelled, financially affected.

Once seen trustpilot reviews I felt pretty annoyed at myself for not checking but again its not expected ..

As you requested more details after having read my review, please see it below

Booking Id: 440323
Car park company used : SMG

This company is a borderline scam — and it’s happening repeatedly at London Luton Airport.

I’ve now experienced this twice with so-called “meet and greet” parking services that appear professional online but are anything but. They look legitimate, take your booking, and then provide a completely substandard (and potentially unsafe) service.

On my most recent experience, my car was returned in a shocking condition — filthy, covered in bird droppings, and clearly not kept in a secure or appropriate location. I consider myself lucky to have got it back at all.

How is this allowed to continue in plain sight? Where is the oversight? There are serious questions around insurance, security, and accountability.

I am formally raising this with the airport, because this is no longer an isolated issue — it’s systemic. Customers are being misled and put at risk.

If you’ve had a similar experience, I strongly encourage you to report it as well — the more people that raise this, the harder it is to ignore. Please search for ‘contact customer services Luton airport’ and you will find the relevant email addresses. (Trust pilot won’t allow me include them here)

Until something changes, I strongly advise people to avoid these services entirely.

Do not use this company. Booked on line and in the confirmation email it stated that the company operating the car parking New Farm Parking (Stansted) Charge an additional £10 each way per car for the minibus transfer to the terminal. That adds another £2O to the fee. It would have been cheaper to park at the airport.

Do not book with this company!!!!
It breaks my heart to actually give it a 1* rating.

DO NOT USE THIS COMPANY! Damage to car, took 2 hours to pick me up from airport, when raising a complaint they blocked my number, something isn’t right with this operation DO NOT USE!!!!

DO NOT USE THIS COMPANY.

CTAP (CompareTheAirportParking.com) is completely unreliable. They do not book with the company you actually select and allow bookings for drop-off times that the parking providers themselves will not honour.

When I contacted them to explain that KAR would not collect my car from the terminal at 3am, Emma from CTAP promised to get back to me the day before my flight. She never did. I was left without a confirmed parking arrangement at the last minute and had to urgently book elsewhere.

I ended up booking with Purple Parking instead — the same price, excellent communication, easy check-in, and secure parking.

Avoid CTAP and book directly with a reputable provider.

Avoid avoid avoid
I would not even give one star.
Disgusting customer service
From start to finish was horrendous experience
We tried the number 30 minutes before but went to voicemail. I sent a text message to the number with who are you, then nothing trying to find the drop off point. Finally found it on a chance Then charged for not phoning. Paid £10 when asked where my car would be parked. I was told if you have a tracker on your car you will see where it is!!!
On return was a nightmare.
We called again on landing, again to voicemail . My husband called the number and told to go to terminal 3 drop off zone.
It was freezing cold and waited for our car
Next thing get a call from the driver dropping off the car.
Stating he’s at terminal 2 where we initially dropped the car
My husband explained the office told us to go to terminal 3 drop off zone.
The driver called us 45 minutes later saying he was waiting 20 minutes
We then told the driver where we were and the office told us to go to the meeting point.
The driver then got angry saying he would have to pay to get out of the car park.
The hail of abuse was horrific. Swearing and threatening physical violence. If that’s not bad enough he called my husband a big white fat pig!!
We trekked to terminal 2. No car. On with the driver again again saying good luck finding your car.
My husband called the office again and was told. Not you again read your f**** email we sent.
Desperate to locate the car it was parked in express parking. If left for more than 15 minutes would be £100 fine.
Finally found the express car park. No car.
My husband called the office again with a response of not you again read your f**** email.
Then said it is parked in overnight car park. Not knowing Manchester Airport we had no clue where the car park was
Upon leaving my husband spotted our car in the over height car park
The car was locked with an orange disc on the console, but the car was locked no keys to be found.
At this point I was beside myself as the driver was laughing saying good luck finding your keys and the office saying. My god not you again I told you not to f****g call again
At this point I was calling Greater Manchester Police
The office could hear me talking to the police and said they left the keys near the window screen wipers
I continued with the police and it has been logged as racial abuse and the threat of physical violence
As a customer I have never experienced anything like this in my life
Do not book with them
It took 2.5 hours to retrieve my car.
The level of racism and profanity was unbelievable and shocking, so much so we had to involve the police
Avoid this company at all costs

AVOID AT ALL COSTS! ZERO ☆RATING!
I phoned 30 mins before my arrival, but i still waited over an hour for someone to arrive!! The man on the phone was so rude when I asked how long my collection would be, he said "I've no idea how long, soon!" Then I had to pay the car park ticket which was £14 because i had been there over the half an hour drop off time!? I was now late so didnt have time to argue! On my return it was even worse, I phoned immediately I got off the plane & I still waited nearly an hour!! This is Meet & Greet!? THEN... after paying my exit ticket of £8, at the barrier it said invalid ticket you owe £870!! Eventually I was let out by the 3rd lady on the intercom at the 3rd barrier i tried. I cannot stress enough how upset & frustrated I was!! I was convinced I'd been scammed.
AVOID THIS COMPANY, THEY'RE CLEARLY COWBOYS!!

I was nervous having seen the reviews after booking. However, I had a great experience. Dropped the car at Heathrow T5 designated area, driver was already waiting to take us to drop off. Paid £14 for drop off and pick up fees, I was aware of this at time of booking. On return the driver contacted me to confirm landing time, I called as agreed when I collected baggage and the driver was there within 10 minutes. No issues at all.