Comparetheparking Recensioni 

Absolutely terrible experience. I would never use this company again.

The meet and greet service was a disaster from start to finish. The driver arrived around 1 hour and 30 minutes late, causing us unnecessary stress before our flight. To make matters worse, we were then pressured into paying extra because of the delay, even though it wasn’t our fault.

When we collected our car, it had been returned in an unacceptable condition. The seat had new scratches, there were marker stains on the interior roof lining, and the whole car was dirty. I handed over my vehicle in good condition and expected it to be looked after, not damaged.

Customer service has been very disappointing, and I am still waiting for this matter to be resolved. I have photographs of the damage and have made a formal complaint.

I strongly advise anyone considering this company to think twice. My experience was stressful, expensive, and completely unacceptable.

Do not use this company. Terrible company

Dreadful company. Don't use them. It's a scam. Cheaper and earlier to use longstay. Kept me waiting 2 hours for return and car had been driven 60 miles. They are borderline criminal and should be shut down.

I used Compare the Parking to find a meet and greet company for my car when going away from Gatwick. I picked ipark and had an awful experience with them. I tried to complain to them but no reply. I left negative feedback compare the parking immediately emailed ipark to request them to deal with my complaint. I have had no response from ipark and raised it again with compare the parking but never heard from them again. It seems to me that nobody actually gives a hoot about you once they've messed you about (for reference, I waited nearly an hour for my car to be collected and over an hour for it to be returned. My car had been damaged as well by ipark). Not a happy customer! My only beef with compare the parking is their lack of interest in dealing with complaints.

Wish I'd read the reviews before booking. Absolute shambles of a company. Not running enough shuttles, left standing around waiting for far too long on arrival to the drop off, turned out drivervwas on a 45 minute break as per taco, understandable, but there should have been more drivers available, and on return to vehicle pick up took in excess of 1 hour 45 minutes, I had to call multiple times to see where shuttle was to be fobbed off with lies upon lies turned out again driver was on break, the man at the office was antagonising me knowing fill well i was fumimg by this point. How on earth this company is allowed To get away with this behaviour i dont understand. Will never use again and i advise no one else does. Very amateur business practise. AVOID AVOID AVOID!

I paid cancellation fee so if I cancelled I would get a refund but they gave me a refund but then took £20 for cancellation really bad service woukd never use again

I needed parking at Stansted and decided to do a meet and greet since it was convenient so I booked through compare the airport parking. I got to the airport and luckily took a photo of my mileage, fuel and the car.

Upon return I discovered that the mileage of my car had gone up by 162 miles and the fuel almost empty. Given that I had a 2.5 hour drive home at 12am through A roads, this was not exactly what I needed.

I’ve lodged a complaint and yet to hear.

My advice to people? Meet and greet is not the one and if you do need it, always take photos of your car and the mileage.

STAY WELL AWAY. Worst parking experience ever

Was booked in to park pilot ltd at Stansted. There was a surprise additional hidden charge of £20 to pay on arrival and I almost missed my flight due to the long 45 min wait there for the shuttle. The return shuttle was equally long coming and I returned to my car mats all muddy and messy. Wouldn’t use again… avoid!

A complete con. Although they are a comparison site there is no control over the companies they present. I would also question their independence as they may just be a front for the companies. The company we booked with left waiting at the airport for 40 minutes on arrival and then insisted we pay a £14 car park ticket caused by their delay. On our return after waiting 30 minutes we could see on the remote app that our car hadn’t moved despite their saying it was on its way. Be very wary of this site unless you want your trip ruined.

I used this company last year and had an awful experience!
I was just going through comments and I can’t believe that trading standards haven’t done something about this company! It’s shocking that they are still able to carry on???

I rather stupidily did not read the reviews before booking. Only then seeing how poor the service was rearranged my parking. I lost money.
Would urge all to check reviews before acting.

Avoid this company. The full cost of the booking was not made clear at the point of purchase, with an additional £16 (£8 each way) charged on the day for entering and exiting the airport car park that was never disclosed beforehand.

The service from iPark was extremely poor throughout. Communication was difficult, and upon returning from my trip I received multiple calls pressuring me to collect my car immediately, despite still waiting for my hold luggage and being well within the 30-minute collection window provided.

Most concerningly, the driver told me they were going to leave my keys by the wheel and walk away from the vehicle. I specifically asked them not to do this, but they did it anyway. To top it off, my car was returned absolutely filthy and appeared to have been stored in a muddy field for the duration of my trip.

Based on my experience, I would strongly advise against using this service. I genuinely struggle to reconcile my experience with the positive reviews I had read beforehand.

Absolutely shocking! DO NOT USE!!! We had to pay an extra £20 when dropping off the car for the shuttle bus when challenged, they advised it was because I’d booked through a third party! With a flight to catch and the shuttle bus waiting, just paid it! Had to wait over an hour for the shuttle bus with other passengers from various flights.A couple with a baby had waited 2hours! We were all constantly ringing for them to say it’s always 10 minutes away! The car park itself was just a field with a portocabin! Save your money and go elsewhere, chose a reputable and reliable company!!

So bad! Paid Compare the Parking - Sapphire Cars £120 for their executive meet and greet at Gatwick south terminal all charges paid, driver in uniform etc. What turned up was stinky man, no id, no uniform. Had to quiz him to show me proof he was picking up my car. Then told me I had to pay him £10 for the entry to parking which then changed to £8 - direct to his bank account. A When I picked up car after he was still stinky, gave me a ticket to get out of barrier but he hasn’t paid it to I had to pay £8 to get out of Gatwick. He’d also used my metal cup in the car for his coffee. Unreal. Will complain to trading standards. Do not use this business or Compare the Parking. They are dishonest as they looked as though they had 5star reviews on the website but trust pilot says otherwise.

DO NOT TRUST THIS COMPANY WITH YOUR CAR
I really wish I had read these reviews before booking.
Upon arrival into the car park I was greeted by a man who had no uniform or anything that would indicate he was working for a parking company, just a man waiting to take my car away who could barely speak English.
Eventually he showed me a whatsaap message he had been sent with my vehicle registration on which was as good as I was going to get for confirmation plus we needed to get our flight.
Next i was told I needed to pay the £8 car park fee. This was clearly stated when I booked that this was included, however I wasn't left with much choice as we needed to get our flight!

Once we landed in immediately called the mobile number as requested but there was no answer. We kept calling for 10 minutes but couldnt get through before finally receiving a call back to say they would arrange the drop off. At this point we were collecting our bags.
60 minutes later, 80 minutes after landing and calling (the email says allow 25-35 minutes for delivery) our car arrived at the multi storey car park looking like it had been driven through a muddy field. All inner wheel arches completely caked and outside covered as well as drivers footwear. The car was clean when dropped off and is only 6 months old.

Delivered by a different foreign man who referred to me a 'boy' continously when I asked about the mud and said I should call and complain.
So thats what I did, and after eventually speaking to, yes another foreign man he just said he can't help as he only does bookings and put the phone down.
And of course, I had to pay the £8 car park charge to leave also. So my £85 parking fee was in fact £101, despite booking with car park charges Included!

Having seen some other reviews now I feel like we may have actually got away lightly which says everything really.

ABSOLUTE DISGRACE! CRIMINALS AND SCAMMERS – AVOID AT ALL COSTS!⚠️ LIVE WARNING: THIS HAPPENED YESTERDAY (JUNE 16, 2026) ⚠️If I could give this pathetic excuse for a company MINUS FIVE STARS, I would. Choosing "Compare The Parking Gatwick" was the worst decision of my life. They are not an official airport service; they are scammers who abuse your property, steal your money, and show zero human decency.Here is the nightmare they put my family through yesterday:NOT AN OFFICIAL GATWICK PARKING & HIDDEN FEES: Do not be fooled—this company has NOTHING to do with official Gatwick Airport parking. They use sketchy, unofficial side lots. To make it worse, after paying £80 for the booking, I was forced to pay an extra £8 out of my own pocket for EVERY single entry and exit!AIRPORT STAFF WARNED ME: Even the official Gatwick Airport staff explicitly told me that these people are known SCAMMERS. The staff revealed that if a car is left at the main airport terminal, these cowboys sometimes just leave the car keys sitting on top of the wheels for anyone to steal! Total lack of basic security!PHYSICAL AGGRESSION & ASSAULT ON CUSTOMERS: The situation escalated to pure criminality. When one furious customer started recording one of their employees on a phone to get evidence, the worker covered his face, turned around, and began walking away from the parking lot. When the customer followed, the employee physically shoved and pushed him! They are violent cowboys.4-HOUR DELAY & CHILDREN SLEEPING ON SUITCASES: We arrived at 11 PM and were left stranded until 3 AM! My two tiny children (7 and 2.5 years old) were forced to sleep on suitcases on the concrete floor in the freezing cold. The situation was so desperate that another kind customer lent us a blanket to keep my children from freezing, and others even offered to drive my family home! We had to refuse because we couldn't leave without our car.LOST KEYS & COMPETE CHAOS: The incompetence is staggering. They completely lost the keys to one woman's car. She was left traumatized, crying, and panicked while they spent over two hours searching for them before finally tracking them down.STOLEN FUEL & USED AS A JOYRIDE: I left my 2019 family car with HALF A TANK of fuel. I received it back completely EMPTY on zero! They literally stole my petrol to drive my car around for God knows what.VANDALIZED & FILTHY INTERIOR: The car was returned covered in thick mud inside and out. It looks like animals lived in it. There were muddy boot prints EVERYWHERE—on the carpets, the doors, and even all over the dashboard! They showed absolutely zero respect for a family vehicle containing two child car seats!PHYSICAL DAMAGE TO OTHER VEHICLES: While waiting, I witnessed their driver crashing another customer's brand-new car into a corner, heavily damaging the entire side of the vehicle. They cannot drive and they do not care!TOTAL LACK OF COMMUNICATION & LIES: They stopped answering calls completely. When they did, they just lied to buy time. Customers were so frustrated that it almost turned into a physical fight on the parking lot.CRIMINAL ACTIVITY REPORTED TO THE POLICE: Because my fuel was drained, the mileage was altered, and physical assaults occurred on site, I have officially reported this company to the POLICE. I have no idea what illegal activities they used my car for during those hours, and I will not take the blame for them.This company is a dangerous scam run by aggressive thugs. They abuse your cars, steal your fuel, destroy your property, assault people, and leave your children sleeping on the floor. DO NOT TRUST THEM WITH YOUR VEHICLE!

AVOID WARNING AVOID at all costs this organisation and the people they represent are total criminals we were meant to be going on holiday and found ourselves in a spiralling nightmare. The car was not collected when it should’ve been resulting in us nearly missing our flight. The car was not dropped back when it should’ve been every time I spoke to somebody they lied to me and kept hanging up. I was finally told to get a taxi to a petrol station outside of the airport if I wanted my car back which cost me £30. I’m going round in circles trying to find anyone to complain to and nobody cares. They should not be running any kind of organisational outfit. Do not give them your money.

I booked parking through comparetheparking.co.uk with Ipark Ltd at Gatwick for a meet and greet service.
Returning from holiday I rang them to say I had landed, per their instructions, and they told me that my car would be with me in 45 - 60 minutes, all fine so far.
When I arrived at Car Park 6 level 5 there were a lot of worried people, one couple with a small child had been waiting 2 hours 15 mins, others similar times. I spoke to a few people and was told various stories about getting n response, no cars arriving at the specified place and not being able to get an answer from Ipark's contact number. I tried calling again only to get through to their 'full' voicemail.
Long story short, after I eventually got through they told me my car was at a compound in Copthorne Road and I could get a cab there to pick it up, £30 for a cab. When I went there the car wasn't there and none of their representatives either. A separate company APH (I think) assisted with getting hold of the manager, who told me the car wasn't there but would be delivered there. Eventually, 2.5 hours after scheduled pick up, I got my car - the driver just turned up gave me the key (without checking that I was the owner in any way) and jumped in another car and sped off.
There are some serious issues around safety, there were single women and some young children there and no checks on owners - there was also one person whose car had been left in the short stay car park for a week.
Compare the parking rang off when I tried to get this company removed from their site so assume they are sister companies.