Got through to a human being straight away. Very professional, efficent and friendly and explained everything clearly. Excellent standard of customer service. My only issue was having paid for next da... Leggi di più
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Scopri cosa dicono le persone
I deal with CloudRx for my HRT. The delivery is super fast, which I really appreciate. The person who deals with me on the phone is always polite, knowledgeable and kind. I highly recommend ClouRx.
I recently had a bit of a stressful situation with my medication delivery, and I want to give a huge shout-out to Jamie and Olivia for going above and beyond to help me. My medication was dis... Leggi di più
I rang for my repeat prescription rather than using the website. It was emailed straight away & I put through payment within 10 minutes of the call. Items received next day - despite it being a Saturd... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.
Informazioni di contatto
1 Hawthorn Park, LS14 1PQ, Leeds, Regno Unito
- 01135312942
- pharmacy@cloudrx.co.uk
- cloudrx.co.uk
4,6
Eccellente
545 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great job all round & consistent.
29 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you so much! We’re really pleased to hear you’ve found the service consistently good. We appreciate your support and taking the time to leave a review — The CloudRx Team
Good communication and fast delivery.
21 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your feedback! We’re glad to hear you found the communication clear and the delivery fast. We really appreciate you taking the time to leave a review — The CloudRx Team
Couldn’t be easier
Couldn’t be easier - ordered from prescription one day and delivery arrived following day - super easy and efficient.
28 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you so much for your lovely feedback! We’re really pleased to hear everything was quick, easy, and efficient from prescription to delivery. It’s great to know the service worked smoothly for you — thanks again for taking the time to leave a review — The CloudRx Team
We're now 10 days without medication
We're now 10 days without the medication our son needs, and no real light at the end of the tunnel. We've not received any delivery updates from Cloud Rx's carrier, and no ability to schedule redeliveries. Cloud Rx scheduled our redelivery for us on a day when we were out, without asking us when we would be in, now it's stuck at Royal Mail. Repeated emails to try and arrange delivery or requesting that a new package is sent result in the same response and no action.
24 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for taking the time to share this, and we’re truly sorry for the distress and frustration this situation has caused — especially given the impact of being without your son’s medication for such a prolonged period. We completely understand how worrying this must be for you.
This is not the experience we want for any family. We appreciate you raising your concerns and we’d really like the opportunity to look into this properly, including the current status with Royal Mail and what options are available to resolve this as quickly as possible.
If you’re able to contact us directly with your order details, we will prioritise reviewing the case and work with you to find a clear way forward, our email address is pharmacy@cloudrx.co.uk. Thank you again for bringing this to our attention, and we’re very sorry for the inconvenience this has caused.— The CloudRx Team
really quick and efficient service
really quick and efficient service.
Simple to order a repeat prescription online and when I had a query, it was quickly sorted out by CloudRx without any drama.
19 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your lovely review! We’re really pleased to hear you found the service quick and efficient, and that ordering your repeat prescription was straightforward. Glad we could sort your query quickly and hassle-free — that’s exactly what we aim for. Thanks for choosing CloudRx — The CloudRx Team
Such a great service
Such a great service. Quick communication, really easy to use and fast delivery. All health care services should be this easy.
17 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you so much for your kind words! We’re really glad you had such a smooth experience and that everything from communication to delivery was quick and easy. Feedback like this honestly means a lot to us — Thanks again for taking the time to leave a review — The CloudRx Team 💙
Brilliant customer service
Customer service staff always reply promptly to any queries and are extremely helpful. Postage is always very fast, usually next day delivery which is great. My only negative point is that I am never able to access my account online to reorder my prescription and always have to email directly. This is despite asking for a new password etc etc. If this issue was solved it would 5/5!
23 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your detailed feedback! 😊 We’re glad you’re happy with our customer service and fast delivery. We’re aware of the issues with accessing your online account and have already raised this with our technical team. As soon as the issue is resolved, we’ll let you know so reordering becomes easier. We really appreciate your patience and input! — The CloudRx Team
Risposta di CloudRx
Thank you for your feedback! 😊 We’re glad you’re happy with our quick service and our customer service team. We really appreciate your support! — The CloudRx Team
Excellent service
Always excellent service, prompt despatch for next day delivery. Never had a problem in over 4 years.
16 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your wonderful review! 😊 We’re thrilled to hear you’ve had a consistently positive experience over the past 4 years. Your continued trust means a lot to us! — The CloudRx Team
Excellent service
Excellent service, always prompt and plenty of communication on when order will arrive.
8 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your kind feedback! 😊 We’re glad you’re happy with our prompt service and communication. We really appreciate your support! — The CloudRx Team
Excellent Service
Kept informed of delivery date & time, which was spot on. Delivered less than 48 hours after ordering. Can't fault excellent service!
16 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your fantastic feedback! 😊 We’re delighted to hear you received timely updates and that your order arrived so quickly. We really appreciate your kind words! — The CloudRx Team
Excellent service
Excellent service. Reliable, efficient, seamless. Used to deliver medication & never let me down. Highly recommended.
14 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you so much for your kind words! 😊 We’re thrilled to hear you find our service reliable and efficient. Your recommendation means a lot to us! — The CloudRx Team
Still havent recieved item after 10…
Still havent recieved item after 10 days and paying for next day delivery. Had to email and chase and still left waiting for important medication
21 gennaio 2026
Non scritta su invito
Risposta di CloudRx
We’re very sorry to hear about the delay and the frustration this has caused. If you are still experiencing issues receiving your medication, please contact us directly at pharmacy@cloudrx.co.uk
so we can resolve this for you as quickly as possible. We appreciate your patience and will do everything we can to get your order to you promptly. — The CloudRx Team
Excellent
Excellent, efficient service. We had an issue where my daughter's medication could not be delivered to her university and CloudRX tracked and managed delivery of the parcel to a different address so that my daughter didn't run out of medication.
14 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your wonderful feedback! 😊 We’re so glad we could help ensure your daughter received her medication without any interruptions. It’s great to hear our team’s efforts made a difference, and we really appreciate you sharing your experience! — The CloudRx Team
The delivery of our medication went wrong, BUT it turned out okay...
The delivery of our medication went wrong on a Friday when the courier sent us an email saying that, due to an "unexpected problem" there would be a delay but this would likely be resolved within 24 hours. That was the last we heard from them and 72 hours later the medication had still not arrived. We contacted CouldRx and they quickly arranged a fresh delivery, rather than have us wait pending any investigation of matters. Their practical response to a problem put things right. That is what you want to happen when things go awry.
9 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for taking the time to share your experience. 😊 We’re very sorry for the initial delay and understand how frustrating it must have been. We’re glad we could resolve the issue quickly with a fresh delivery and that everything was sorted for you. Your feedback means a lot, and we appreciate you highlighting the importance of practical solutions when things go wrong! — The CloudRx Team
Excellent end to end process
Excellent end to end process, from order to delivery
15 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your great feedback! 😊 We’re delighted to hear you had an excellent experience from start to finish. We really appreciate your support! — The CloudRx Team
Excellent rapid response to…
Excellent rapid response to prescription requests. Also problems dealt with rapidly too.
20 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your kind words! 😊 We’re glad to hear you’re happy with our quick response to prescription requests and how we handle any issues promptly. We really appreciate your feedback! — The CloudRx Team
Outstanding service super fast…
Outstanding service super fast turnaround and lightning fast delivery
15 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for the fantastic review! 😊 We’re thrilled you’re happy with our fast service and quick delivery. Your kind words mean a lot to us! — The CloudRx Team
Great provider
Lotus is a great provider. First class service and delivery spot on!
Highly recommend 👌
14 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your feedback! 😊 We’re glad you had a positive experience, and we’ll be sure to pass your kind words on to Lotus. We really appreciate you taking the time to share your recommendation! — The CloudRx Team
Excellent
Excellent, quick delivery, great customer service definitely recommend.
15 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your wonderful feedback! 😊 We’re delighted you’re happy with our delivery and customer service. Your recommendation means a lot to us! — The CloudRx Team
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