Got through to a human being straight away. Very professional, efficent and friendly and explained everything clearly. Excellent standard of customer service. My only issue was having paid for next da... Leggi di più
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Scopri cosa dicono le persone
I deal with CloudRx for my HRT. The delivery is super fast, which I really appreciate. The person who deals with me on the phone is always polite, knowledgeable and kind. I highly recommend ClouRx.
I recently had a bit of a stressful situation with my medication delivery, and I want to give a huge shout-out to Jamie and Olivia for going above and beyond to help me. My medication was dis... Leggi di più
I rang for my repeat prescription rather than using the website. It was emailed straight away & I put through payment within 10 minutes of the call. Items received next day - despite it being a Saturd... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.
Informazioni di contatto
1 Hawthorn Park, LS14 1PQ, Leeds, Regno Unito
- 01135312942
- pharmacy@cloudrx.co.uk
- cloudrx.co.uk
4,6
Eccellente
545 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Unbelievably quick and efficient
CloudRx have got it right in every way. Ordering is quick and easy (you can even email them if the online repeats have run out) and deliveries almost invariably arrive next day.
I’ve never had issues with availability and overall can’t fault the service.
13 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you so much for your fantastic review! 😊 We’re thrilled to hear that you find ordering quick and easy, and that deliveries are almost always next day. It’s wonderful to know our service has been reliable for you — we really appreciate your support and kind words! — The CloudRx Team
Customer service is excellent
Customer service is excellent. I had a problem with the delivery agent who delivered and left my meds on the doorstep without getting it signed for.
They answered my email and then call with quick and helpful assistance. Can not fault them.
14 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you so much for your kind words! 😊 We’re glad we could assist quickly and resolve the delivery issue for you. It’s great to hear you had a positive experience, and we really appreciate you taking the time to share your feedback! — The CloudRx Team
Prescription Not Issued on Time, No Communication
My prescription was not issued on time and I was unable to get any response despite multiple calls and follow-ups. I was left without essential ADHD medication for several days, which caused significant side effects. The lack of communication was extremely frustrating and unprofessional
13 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your feedback, and we sincerely apologize for the frustration and inconvenience you experienced. We understand how important your medication is, and we’re very sorry you were left without it for several days.
Please note that communication regarding prescriptions is handled directly with the clinic, and it seems there was a breakdown in notifying you of any delays. We genuinely regret that you were not made aware sooner and we will look to review our processes to ensure better communication in the future.
We appreciate you bringing this to our attention and hope your prescription issues are now fully resolved. — The CloudRx Team
Company great.Courier DHL very very bad…
Company great.Courier DHL very very bad constantly missing delivery promises until the product was past it refrigeration (lack of|) date.Company brilliant in handling the complaint and resent again by Royal mail and it reached me next day.
9 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your honest feedback. We’re really sorry to hear about the delivery issues with the courier and understand how frustrating that must have been, especially with a refrigerated item. We’re glad our team was able to resolve this quickly by resending your order via Royal Mail and that it arrived safely the next day. Thank you for your patience and for highlighting our customer service — it truly means a lot to us.— The CloudRx Team
Good communication throughout and…
Good communication throughout and delivered on time. Thank you.
24 dicembre 2025
Non scritta su invito
Risposta di CloudRx
Thank you for your kind words! 😊 We’re glad you were happy with the communication and timely delivery. We really appreciate your feedback!— The CloudRx Team
Excellent
Easy to use website. Quick to respond to emails. Products nearly always delivered the next day.
8 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for the excellent review! 😊 We’re so pleased you found the website easy to use, our responses quick, and deliveries fast. We really appreciate your continued support! — The CloudRx Team
Very efficient and smooth process from…
Very efficient and smooth process from start to finish.
8 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your great feedback! 😊 We’re delighted to hear the process was efficient and smooth from start to finish. We really appreciate your support! — The CloudRx Team
Quick and easy to use
Quick and easy to use. A simple email and medication arrived in post.
8 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for the lovely review! 😊 We’re glad you found the process quick and easy, and that everything arrived smoothly by post. We really appreciate your feedback! — The CloudRx Team
Great service very polite and…
Great service very polite and professional
5 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you so much for your feedback! 😊 We’re glad you found our service polite and professional. We truly appreciate your support and look forward to assisting you again. — The CloudRx Team
Excellent smooth process
Excellent smooth process. Very fast delivery.
6 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for the great review! 😊 We’re glad you enjoyed the smooth process and fast delivery. We appreciate your support and look forward to helping you again! — The CloudRx Team
Never have any issues
Never have any issues. Quick to respond and send my prescription out promptly.
5 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your kind words! 😊 We’re happy to hear everything runs smoothly and that our team is quick to respond and send your prescription promptly. We really appreciate your trust! — The CloudRx Team
Easy ordering and quick delivery.
5 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thanks for the great feedback! 😊 We’re glad you found the ordering easy and the delivery quick. Hope to serve you again soon! — The CloudRx Team
I was prescribed a weight loss drug at…
I was prescribed a weight loss drug at the start of December. I decided to wait until the new year to start. It was only then I realised that I had received a sharps box which I believed to be the container for the medication. I refrigerated the box but when I tried to open it in the new year I realised there was no medication included. Sadly I haven’t been believed and I am £200 out of pocket.
5 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for taking the time to leave your feedback. We’re sorry to hear about your disappointment and understand how frustrating this situation must feel.
We have been in touch with you directly via email and have also liaised with the prescribing clinic to fully investigate. We can confirm that the prescription went through multiple clinical and dispensing checks and that the medication was dispensed correctly.
We have additionally reviewed the delivery tracking and packaging details. The parcel was delivered intact with no indication of tampering, and it was sent in packaging consistent with parcels that include medication. Sharps bins alone are sent in much smaller packaging, which was not the case here.
We appreciate you raising your concerns and have taken the matter seriously. If you have any further questions, we encourage you to continue corresponding with us via email so we can support you appropriately. — The CloudRx Team
Great experience fast efficient service…
Great experience fast efficient service and on the own occasion there was problem it was resolved extremely quickly. I would definitely reccomend!
5 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your kind review! We’re delighted to hear you had a great experience and that any issue was resolved quickly and efficiently. We really appreciate your recommendation. — The CloudRx Team
Great company!
I have never had any problem with cloudRx and delivery of my prescriptions, everything has always been spot on, next day delivery, totally hasslefree!
3 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you so much for your kind feedback! We’re really pleased to hear that your experience with cloudRx and our delivery service has been consistently smooth and hassle-free. We truly appreciate your support. Thanks for choosing cloudRx! — The CloudRx Team
Brilliant customer service
Brilliant customer service. Really speedy responses to emails and stuff always arrives next day… plus they have fab stock. Highly recommend
12 dicembre 2025
Non scritta su invito
Risposta di CloudRx
Thank you for your fantastic review. We’re delighted to hear you’re happy with our customer service, speedy responses, next-day delivery, and stock availability. We really appreciate the recommendation. — The CloudRx Team
Quick and Easy
Always easy to order through authorised repeat prescription. Swift customer service and link to pay within hours and delivery always timely and efficient. I find this an easy and effective service.
22 dicembre 2025
Non scritta su invito
Risposta di CloudRx
Thank you for your kind feedback. We’re pleased to hear you find our repeat prescription service easy to use and that our customer service and delivery continue to meet your expectations. — The CloudRx Team
Excellent service high recommended.
22 dicembre 2025
Non scritta su invito
Risposta di CloudRx
Thank you for your kind feedback. We’re delighted to hear you had an excellent experience and appreciate the recommendation. — The CloudRx Team
The medication out of stock with no return date from our supplier, but is still available to prescribe by the doctor
My doctor prescribed me some medicine via CloudRx on Friday Dec 19th. I paid for it in the evening and the next day, it marked as dispatched. However, I noticed that it stayed in the same state for 3 more days so I contacted them on Tuesday the 23rd. Multiple calls and no answer so I wrote them and received this reply:
"I can see we are currently awaiting a further response from your doctor as the medication prescribed is currently out of stock with no return date from our supplier.
An alternative medication will either be prescribed or we will be asked to cancel and refund your full order."
I emailed my doctor and received an auto reply that she is on leave (surprise!), so I have to wait for an alternate for 2 weeks!
No, the problem is not the holidays or the doctor. Your system should have showed the doctor that the medicine is not available. It should never have been changed to "dispatched", and I should have been contacted immediately so I could reach out to the doctor ASAP!
Failure in multiple levels!
23 dicembre 2025
Non scritta su invito
Risposta di CloudRx
Thank you for taking the time to leave a review. We’re sorry for the frustration this experience caused and appreciate the opportunity to clarify what happened.
Your medication was legally prescribed and approved at a time when it was available to order. Unfortunately, short-term supplier stock fluctuations can occur after a prescription is issued, which can sometimes lead to delays that are outside of our direct control.
Throughout this period, your order status reflected the dispensing stage rather than courier activity, and it was not marked as dispatched until the medication was ready to leave us. As soon as the supplier issue was identified, we contacted your prescriber to explain the situation and awaited their guidance.
While we understand how inconvenient it can be when a prescriber is unavailable, we continued to monitor stock closely and placed the order as soon as the medication became available again. We’re pleased that the prescription has now been successfully dispensed and delivered.
We’re always looking to improve how we communicate during situations like this and appreciate your feedback. — The CloudRx Team
Risposta di CloudRx
Thank you for your feedback! We’re glad you found our service quick and efficient. We really appreciate your support. — The CloudRx Team
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