Got through to a human being straight away. Very professional, efficent and friendly and explained everything clearly. Excellent standard of customer service. My only issue was having paid for next da... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I deal with CloudRx for my HRT. The delivery is super fast, which I really appreciate. The person who deals with me on the phone is always polite, knowledgeable and kind. I highly recommend ClouRx.
I recently had a bit of a stressful situation with my medication delivery, and I want to give a huge shout-out to Jamie and Olivia for going above and beyond to help me. My medication was dis... Leggi di più
I rang for my repeat prescription rather than using the website. It was emailed straight away & I put through payment within 10 minutes of the call. Items received next day - despite it being a Saturd... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.
Informazioni di contatto
1 Hawthorn Park, LS14 1PQ, Leeds, Regno Unito
- 01135312942
- pharmacy@cloudrx.co.uk
- cloudrx.co.uk
4,6
Eccellente
545 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent service and delivery
Easy to order a repeat prescription and it always arrives promptly. Never any problem.
23 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your kind feedback. We’re pleased to hear that you find it easy to order your repeat prescription and that it consistently arrives promptly without any issues. We really appreciate your continued support.
— The CloudRx Team
Always smooth with Cloudrx.
Always smooth with Cloudrx.
Request one day, delivery the following day. Very responsive and great customer service!
23 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your great feedback. We’re delighted to hear that you consistently find the service smooth and reliable, with quick next-day delivery and responsive customer support. It’s great to know you’ve had such a positive experience with CloudRx, and we truly appreciate your continued support.
— The CloudRx Team
Excellent service
Excellent service, quick delivery and I also had to contact customer services who were quick to respond and proactive in solving my problem.
14 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your lovely feedback. We’re delighted to hear that you received quick delivery and that our customer service team was able to respond promptly and proactively resolve your issue. We really appreciate your support and are glad we could provide a positive experience.
— The CloudRx Team
CloudRx recently posted my medication…
CloudRx recently posted my medication and sent a confirmation email with tracking number, it was Easter week so expected a delay but having not received it the week after Easter I phoned them up and spoke to a very lovely and helpful lady who took my details and phoned the Royal Mail, after speaking with them she confirmed my parcel was missing and arranged a replacement, which I received the next day! Excellent service and great staff
15 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your kind feedback. We’re pleased to hear that our team was able to support you quickly when your delivery didn’t arrive as expected. We understand how important timely access to medication is, especially following a busy period like Easter, and we’re glad our colleague was able to investigate with Royal Mail and arrange a prompt replacement for you.
It’s wonderful to know the replacement arrived the next day, and we truly appreciate your recognition of our staff and service.
— The CloudRx Team
Speedy, Professional and Polite
I am ordering/receiving from abroad; therefore, the whole process was slightly more complicated. It took more than a few phone calls (some of which not answered), but the overall speed of handling was fast. Misunderstandings occurred but were handled quickly and with respect. So, in reality, my evaluation is between 4.5 and 5 but because of the civil attitude and professionalism, I am overall very pleased. Definately dealing with CloudRx has is advantageous.
24 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your thoughtful feedback. We’re pleased to hear that, despite the added complexity of ordering from abroad, you found the overall process fast and our team professional and respectful in handling any misunderstandings.
We’re also grateful for your patience regarding the phone contact challenges you experienced. Your comments are valuable and will help us continue to improve our responsiveness and service.
We truly appreciate your support and are glad to know you feel confident dealing with CloudRx.
— The CloudRx Team
Really easy to order and can contact…
Really easy to order and can contact them directly and receive a response on questions. Great service
14 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your kind feedback. We’re delighted to hear that you found the ordering process easy and that our team was able to respond promptly to your questions. Providing clear communication and great service is very important to us, so we truly appreciate your support.
— The CloudRx Team
Cloud x took a phone call from me…
Cloud x took a phone call from me yesterday. I was quite distressed about my child’s medication. The woman who took my call was incredibly kind and support and has even made contact to let me know that the meds have been raised.
20 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for taking the time to share your experience. We’re very sorry to hear that you were feeling distressed, but we’re pleased that our team member was able to provide kindness, support, and reassurance during your call. We understand how important your child’s medication is, and we’re glad we could keep you updated regarding the prescription. Your feedback means a great deal to us and will be shared with the team.
— The CloudRx Team
The ordering process was quick and…
The ordering process was quick and easy.
Everything went smoothly, and the item was delivered very quickly
14 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your feedback. We’re pleased to hear that you found the ordering process quick and easy, and that everything went smoothly from start to finish. It’s great to know your order arrived quickly as well. We appreciate your support and look forward to serving you again.
— The CloudRx Team
Just really bloody good at what they do!
I've had a great experience with CloudRx. They're always punctual with deliveries and really good at keeping you informed of each stage of the process so you know exactly what's happening with your prescription, which I find comforting as I can't really function without my medication. Their customer service is also brilliant, I called them today to check the status of a prescription and the woman I spoke to was so helpful, efficient and really empathetic. Great stuff all round guys!
20 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you so much for your fantastic feedback. We’re delighted to hear that you’ve had such a positive experience with our service and that our delivery updates and communication help provide reassurance throughout the prescription process. We understand how important it is for medication to arrive reliably and on time, so it’s wonderful to know this has made a difference for you.
We’re also very pleased to hear that our customer service team was able to assist you in such a helpful, efficient, and empathetic way. Your kind comments will be shared with the team and are truly appreciated. Thank you again for your support.
— The CloudRx Team
Helpful on the telephone when I rang…
Helpful on the telephone when I rang for some advice. Very promptly despatched my prescription which arrived the next day.
13 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your lovely feedback. We’re pleased to hear that our team was helpful when you called for advice and that your prescription was dispatched promptly and arrived the very next day. We appreciate your support and are glad we could provide a positive experience.
— The CloudRx Team
Exceptional customer service
The customer service (thank you Samantha!) was outstanding, Super responsive, warm and friendly and sorted my issue immediately
18 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your wonderful feedback. We’re delighted to hear that you received outstanding customer service and that your issue was resolved quickly and efficiently. Samantha will be especially pleased to hear your kind comments about her warm, friendly, and responsive support. We truly appreciate you taking the time to share your experience.
— The CloudRx Team
All is good
The telephone is answered by a very polite friendly person. One is listened to and one’s query is sorted and actioned immediately. The post is swift. All in all a very good pharmacy.
8 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your kind review. We’re so pleased to hear that you’ve had such a positive experience with our team and service. Providing friendly, helpful support and resolving queries promptly is very important to us, so it’s wonderful to know this has been reflected in your experience. We’re also glad that you’ve found our postal service swift and reliable. Your feedback is greatly appreciated.
— The CloudRx Team
Easy and quick delivery
10 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your review. We’re delighted to hear that you found the delivery process easy and quick. We appreciate your support and look forward to helping you again in the future.
— The CloudRx Team
Normally very good
Normally very good. I have had a misunderstanding in the past which was resolved by email. Most recent reminder email requesting payment when next delivery was due didn't happen, but I was still able to log in and order. I use royal mail for delivery as it is the most effective where I live.
17 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your feedback and for your continued support. We’re pleased to hear that previous issues were resolved promptly and that you were still able to place your recent order successfully.
Please note that reminder emails have now been switched off following a request from the clinic. Going forward, all repeat prescription requests will need to be made via email, telephone, or through our patient portal.
We also appreciate your comments regarding Royal Mail delivery and are glad this continues to work effectively for your area.
— The CloudRx Team
Risposta di CloudRx
Thank you for your kind words. We’re delighted to hear you’ve found our team polite, helpful, and quick to assist—we really appreciate your feedback.
Great service
Never had an issue, once prescription ordered and paid for the medicine arrives well packaged and on time.
9 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your feedback. We’re glad to hear you’ve consistently had a smooth experience and that your medication arrives well packaged and on time after ordering. We really appreciate you taking the time to share this.
Great service all round
All my deliveries have been great no issues.
7 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your feedback. We’re really pleased to hear your deliveries have all gone smoothly with no issues, and we appreciate you taking the time to share your experience.
Very quick service and easy to use
15 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your feedback. We’re glad to hear you found the service quick and easy to use, and we really appreciate you taking the time to share your experience.
Very helpful
Very helpful and quick to act when deliveries go missing thank u
15 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your kind feedback. We’re glad to hear you’ve found our team helpful and quick to respond when delivery issues arise. We appreciate you taking the time to share this.
Really quick delivery
Spoke to my medical professional on Wednesday and my medication arrived in a discrete box the next day. Excellent service.
8 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your feedback. We’re really pleased to hear your medication arrived quickly and discreetly after speaking with your medical professional. We appreciate you taking the time to share your experience.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.