Got through to a human being straight away. Very professional, efficent and friendly and explained everything clearly. Excellent standard of customer service. My only issue was having paid for next da... Leggi di più
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Scopri cosa dicono le persone
I deal with CloudRx for my HRT. The delivery is super fast, which I really appreciate. The person who deals with me on the phone is always polite, knowledgeable and kind. I highly recommend ClouRx.
I recently had a bit of a stressful situation with my medication delivery, and I want to give a huge shout-out to Jamie and Olivia for going above and beyond to help me. My medication was dis... Leggi di più
I rang for my repeat prescription rather than using the website. It was emailed straight away & I put through payment within 10 minutes of the call. Items received next day - despite it being a Saturd... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.
Informazioni di contatto
1 Hawthorn Park, LS14 1PQ, Leeds, Regno Unito
- 01135312942
- pharmacy@cloudrx.co.uk
- cloudrx.co.uk
4,6
Eccellente
545 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
A dreadful service
A dreadful service.
The company listed my home address incorrectly despite it being provided more than once. This caused two attempted deliveries to fail and my antibiotics arriving a week late.
11 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for bringing this to our attention, and we’re very sorry for the inconvenience caused.
We understand how frustrating it must have been to have your address recorded incorrectly despite providing it more than once, especially as this led to failed delivery attempts and a delay in receiving your antibiotics. That is not the level of service we aim to provide.
We take this seriously and will ensure your details are reviewed and corrected so this does not happen again. We’d also like to look into what went wrong with the address handling process to prevent repeat issues in the future.
If you’d like, please contact us directly so we can confirm your correct details and make sure any future deliveries are prioritised and handled smoothly.
Very efficient service
Very efficient service. Can’t find anything to criticise.
9 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your feedback. We’re glad to hear you’ve had an efficient and positive experience with our service, and we really appreciate you taking the time to share it.
Another seamlessly good experience with…
Another seamlessly good experience with CloudRx, prescription requested and delivered without a hitch. Great service, thank you
14 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your lovely feedback. We’re really pleased to hear your experience with CloudRx was seamless and that your prescription was delivered without any issues. We appreciate your support and kind words.
Very helpful whenever I need to call…
Very helpful whenever I need to call with questions, resolved issues quickly, lovely and approachable staff
3 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your kind feedback. We’re really pleased to hear that our team has been helpful, approachable, and able to resolve your issues quickly whenever you’ve needed support. We appreciate you taking the time to share this.
Always efficient and helpful
Always efficient and helpful. Excellent service, particularly from Sidonie who is so good at her job.
1 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your kind words! We’re so pleased to hear you’ve found our service efficient and helpful. Sidonie will be especially glad to hear your feedback—we’ll be sure to pass it on!
“I’m very pleased with the service from…
“I’m very pleased with the service from CloudRx. My injections arrive on time every time, carefully packaged and handled with care. The whole process is easy and stress-free. I truly appreciate their reliability and would highly recommend them.”
10 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your kind feedback! We’re delighted to hear that you’ve had a smooth and reliable experience with CloudRx. Your recommendation means a lot to us.
Product not in stock.
8 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your feedback. We’re sorry for any inconvenience caused. The product was not in stock at the pharmacy, as we don’t have the capability to safely store all medications on-site. For some medications, we place orders on a prescription basis, which means we order them as soon as payment is received.
Once the medication arrives at the pharmacy, it is processed the same day. Correspondence was sent to advise you of this and provide available options. We sincerely apologise for any inconvenience and appreciate your understanding.
— The CloudRx Team
Fantastic customer service
Cloudrx was fantastic. I had a problem with the delivery and they sorted it out immediately and still got my medication to me on time! 10/10 for service!!
7 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your fantastic feedback! We're delighted to hear that we could resolve your delivery issue quickly and ensure your medication arrived on time. Your 10/10 rating means a lot, and we truly appreciate your support!
— The CloudRx Team
Excellent review I must say
Excellent review I must say , this is the best and stress free order and delivery I’ve received and so so happy about it
Pls keep up the good work
2 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you so much for your wonderful feedback! We're thrilled to hear that your order and delivery experience was stress-free and enjoyable. We truly appreciate your kind words and will keep striving to provide the best service possible.
— The CloudRx Team
So so good I've not had a good…
So so good I've not had a good experience with Dr franks in the last month but lately when I've orderd my latest which was 2.5mg and 5mg mounjaro I've had it sent it out within a week so at the moment I do rate a 5 I just hope they can get bk to me as ive cancelled my subscription by accident and ive asked them to put it right so I can order on a monthly subscription payments but noone is getting back to me
14 gennaio 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your feedback. We're glad to hear that your recent Mounjaro orders were sent out quickly and that your experience has improved.
We’re sorry to hear about the difficulties with your subscription. While we’re unable to make changes to subscriptions as this is done directly via Dr Franks, we’re happy to continue assisting with your orders and ensure they are processed smoothly. We appreciate your patience and understanding.
— The CloudRx Team
Risposta di CloudRx
Thank you for your feedback! We're delighted to hear you found our service fast and efficient. We appreciate your support and look forward to assisting you again.
— The CloudRx Team
The one bad apple
Usually your couriers are polite ans cheery only the last delivery the driver was nether. I live on 4th floor of a four storey block of flats the driver rang the bell told me he has a delivery and said ihe would leave it in the foyer to which I tried to say no please bring it up but he didnt and it was left downstairs for me to go and get..I have been very poorly and i had to wait to get my neighbour to collect it. If that had gone missing ( which things often do ) that would of been over £200 ..as i said usually your delivery men have been exceptional, this one wasnt .
3 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for sharing your experience, and we’re very sorry to hear about the issue with your recent delivery. We completely understand how frustrating this must have been, especially given your health situation.
We’re glad to hear that this is not your usual experience, and we’ll make sure your feedback about the driver is passed on so we can prevent this from happening again. Thank you for your understanding, and we truly appreciate your continued support.
— The CloudRx Team
Quick and easy to get a prescription
Very easy to navigate through the medical questions and a really quick turnaround to process the request. Will use again.
22 marzo 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your feedback! We're glad to hear you found the process quick and easy, from navigating the medical questions to receiving your prescription. We look forward to assisting you again in the future.
— The CloudRx Team
Excellent service every time.
3 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your kind words! We're thrilled to hear you consistently receive excellent service. We truly appreciate your support.
— The CloudRx Team
Risposta di CloudRx
Thank you for your feedback! We're delighted to hear you’re completely satisfied with our service. Your support means a lot to us!
— The CloudRx Team
Always prompt service
Always prompt service, very helpful and easy to order.
1 aprile 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your kind feedback! We're thrilled to hear that you find our service prompt, helpful, and easy to use. We truly appreciate your support and look forward to serving you again.
— The CloudRx Team
Expensive & Broken
I have purchased two broken, very expensive sets of medication. I'm hoping at least one of them will be replaced.
27 marzo 2026
Non scritta su invito
Risposta di CloudRx
We're very sorry to hear about the issues with your recent orders and understand how frustrating this must be. Please rest assured that we take situations like this seriously and will do everything we can to ensure your medication is replaced promptly.
Could you contact our support team directly with your order details so we can resolve this for you as quickly as possible? We appreciate your patience and understanding.
— The CloudRx Team
Risposta di CloudRx
Thank you for your feedback! We're glad to hear you found our service prompt and that your order was packaged appropriately. We appreciate your support and look forward to assisting you again.
— The CloudRx Team
Repeat customer for many years enjoying great service.
I have used CloudRx for several years and have found the process of ordering simple and quick. The meds are delivered next day and if there are ever any issues with availability, they reach out quickly to find a resolution or plan to send further stock when available. Very happy repeat customer and will continue to use CloudRx well into the future.
23 marzo 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your continued support over the years! We're delighted to hear that you've consistently found our service simple, quick, and reliable.
It's great to know that our team has been able to keep you informed and provide solutions whenever there have been any availability issues. Your loyalty means a lot to us, and we look forward to supporting you for many more years to come.
— The CloudRx Team
I absolutely love this service
I absolutely love this service. It is quick, easy and hassle free. I send an email to request my repeat prescription, I receive a link to pay the next day and my testosterone cream arrives a few days later.
30 marzo 2026
Non scritta su invito
Risposta di CloudRx
Thank you for your wonderful feedback! We're so pleased to hear that you find the service quick, easy, and hassle-free. It's great to know the repeat prescription process works smoothly for you from request to delivery.
We truly appreciate your support and look forward to continuing to provide you with a reliable service.
— The CloudRx Team
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