problems with new alarm system showing alert.Phoned our engineer who advised us that to try and reset system this unfortunately failed and as it was late at night we did not pursue any further.enginee... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
The engineer spent as much time as needed to check all sensors and equipment were working fine and batteries were replaced He explained a few tips about how to reset the system in case of unexpected... Leggi di più
L'azienda ha risposto
My original appointment was for 31st August, but Chubbs called to change it to 25th September, as I had erroneously been given an appointment for a bank Holiday. This I understood, of course. However,... Leggi di più
L'azienda ha risposto
As usual your technician was polite, friendly and carried out the service thoroughly fixing a couple of small problems. That Greg has been coming for several years means he knows our old system very... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Installatore di sistemi di sicurezza
- Fornitore di allarmi antincendio
- Fornitore di attrezzature antincendio
- Negozio di apparecchiature per la sicurezza
- Servizio di sicurezza
Scritti dall'azienda
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Informazioni di contatto
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Regno Unito
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Eccellente
11K recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Disjointed and frustrating
Following a fire in we have committed to spending almost £100k in restoring or replacing our fire and security systems.
Structural demarcation between functional teams and a lack of centralised project management has resulted in an uncoordinated and frustrating response.
8 agosto 2026
Risposta di Chubb Fire & Security UK
Dear David,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Darren Munn always solves any issues…
Darren Munn always solves any issues one of our best engineers coming to site.
15 agosto 2026
Risposta di Chubb Fire & Security UK
Dear Danny,
Thank you for your wonderful review for Darren! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Usual great service!
Polite, friendly and helpful service, AS USUAL, and Joe's visit was most welcome.
6 agosto 2026
Risposta di Chubb Fire & Security UK
Dear Michael,
Thank you for your wonderful review for Joe! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Friendly & Helpful
Friendly, helpful and re-iterated each stage of the process for clarity.
17 agosto 2026
Non scritta su invito
Risposta di Chubb Fire & Security UK
Dear Wes,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The Chubb Engineers
The Chubb Engineers were very profession, efficient and friendly. Had the issues sorted quickly and tested the whole system. Great service.
15 agosto 2026
Risposta di Chubb Fire & Security UK
Dear Andy,
We appreciate your kind words! It's great to hear that our engineer was able to assist you and resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your 5* response. We strive to provide an excellent experience for all of our customers and all feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
first class service
Dale the Engineer is a total credit to Chubb , polite , on time nothing was a problem , total pleasure to deal with . first Class service
15 agosto 2026
Risposta di Chubb Fire & Security UK
Dear Mark,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Liam,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Service on alarm & cctv carried out…
Service on alarm & cctv carried out with no real issues , other than need to replace ( for second time ) night vision camera
8 agosto 2026
Risposta di Chubb Fire & Security UK
Dear John,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite a replacement being required. Your feedback is valuable to us, and we will use it to improve our process and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
Engineer was very helpful and worked…
Engineer was very helpful and worked well ensuring client was happy and knew what was happening throughout the project.
15 agosto 2026
Risposta di Chubb Fire & Security UK
Dear Steven,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer arrived promptly
The engineer arrived promptly, repaired the fault, explained what had gone wrong with the alarm system, and ensured that it was working properly before he left.
15 agosto 2026
Risposta di Chubb Fire & Security UK
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Pleasant alarm technician
Pleasant alarm technician. He contacted me prior to arrival. He arrived on time and completed his work efficiently answering any questions that I had.
15 agosto 2026
Risposta di Chubb Fire & Security UK
Dear Joe,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Professional experience
From booking to service everything was dealt with in a very professional manner.
15 agosto 2026
Risposta di Chubb Fire & Security UK
Dear Sandra,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Edward is a great credit to Chubb and…
Edward is a great credit to Chubb and the reason why Chubb are getting the new install at Howdens HWS east and also the Howdens Hull site. Nothing is ever too much and he’s always available for advise or help us with our aging fire alarm.
15 agosto 2026
Risposta di Chubb Fire & Security UK
Dear Stu,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Pleasant and helpful whilst getting on…
Pleasant and helpful whilst getting on with the job at hand.
15 agosto 2026
Risposta di Chubb Fire & Security UK
Dear Rob,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The technical & customer service…
The technical & customer service quality of your service engineer
15 agosto 2026
Risposta di Chubb Fire & Security UK
Dear Susan,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great customer service.
Due to BT's inefficiency, I needed to have a Chubb Digital phone connecting box installed urgently; I phoned Andy, who services my Chubb System and he immediately got in touch and called in to install it on his route to another job. It was installed quickly and efficiently and was assured that I could get back in touch if there was any problem.
6 agosto 2026
Risposta di Chubb Fire & Security UK
Dear Rose,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer had been to us before so…
The engineer had been to us before so knew his way around. Was very pleasant and after our greetings got on quietly with the testing.
8 agosto 2026
Risposta di Chubb Fire & Security UK
Dear Kathleen,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Daniela,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very good service engineer and tested…
Very good service engineer and tested everything thoroughly.
8 agosto 2026
Risposta di Chubb Fire & Security UK
Dear Pauline,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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