Let me save you all the aggravation before you bid anything from CharityBuzz / CharityBomb. This is nothing but a scam, hiding under the “charity umbrella.” What they sell is a lot less if you go dire... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
These people need to be shut down. I "won" four tickets to Real Time with Bill Maher at a price of more than $1300. I was se of swag containing a couple of tumblers, a Tshirt, a hat, and an envelope... Leggi di più
Scott at Charitybuzz went out of his way to help me in a situation that could have been a disaster. At Charity buzz they understand its about providing an experience of a lifetime. And that they do!... Leggi di più
L'azienda ha risposto
The worst customer service I've ever dealt with. I asked for them not to ship my item until I returned from holiday. It was a struggle to get comprehension, but I finally did. And of course, you kno... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Charitybuzz is the world’s leading impact marketplace for once-in-a-lifetime experiences, exclusive items and unmatched access. Through its premier auction platform, upscale shopping experience, concierge business and sweepstakes program, Charitybuzz has raised $550 million for cause to date. In addition to incredible luxury travel, VIP event experiences, and rare memorabilia and collectibles, Charitybuzz features exclusive access to the world’s most influential personalities – Sir Paul McCartney, Stephen and Ayesha Curry, Tim Cook, Beyoncé, Eddie Vedder, Jack Nicklaus, Meryl Streep, Warren Buffett, Robert De Niro, and many more. Each purchase generates charitable impact in partnership with more than 4,500 non-profit organizations, including ACLU, MusiCares, Robert F. Kennedy Human Rights, St. Jude Children’s Research Hospital, and Leukemia & Lymphoma Society. To learn more, please visit www.charitybuzz.com.
Informazioni di contatto
437 5th Avenue, 10016, New York, Stati Uniti
- (212) 243-3900
- cs@charitybuzz.com
- charitybuzz.com
2,8
Nella media
249 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great give back and service
23 novembre 2022
Risposta di Charitybuzz
Congrats on your most recent win! Thanks for the kind words here. We're happy to have you back on the site and looking forward to working with you more in the future.
The people at charity buzz have amazing…
The people at charity buzz have amazing and timely communication. A+++
16 novembre 2022
Risposta di Charitybuzz
Hi there - thanks so much for leaving us this review. We're thrilled that you've found Charitybuzz, and that you're having a great experience with our platform! We're seeing that your items have been delivered, but if you require any further assistance, our shipping team is here for you. Thanks again for your support.
Everything was super efficient and…
Everything was super efficient and communication was exceptional
22 novembre 2022
Risposta di Charitybuzz
Thank you for this feedback, and for your continued support of Charitybuzz! We always strive to make the customer experience as easy as possible, and love to hear from people having a great time using our platform. Congratulations on your latest win, and please let us know if we can assist you with your trip in any way.
Extra fees are beyond the pale
The fact that I ended up with a $4500 bill for an item my winning bid was $3500 will prevent me from doing this again. Fool me once, etc....
21 novembre 2022
Risposta di Charitybuzz
Thanks for leaving this review, and congratulations on your first win with Charitybuzz. We appreciate hearing from our customers on how we might improve our platform. The additional fees that you were charged include our buyer's premium fee, shipping and handling fees, and sales tax. We do disclose these fees in multiple places, but we're always looking to optimize the customer experience, and will be sure to keep this feedback in mind going forward.
Our shipping team will be in touch with tracking information, and would be happy to further assist you with your win. Thanks again for taking the time to write in.
Be aware that you pay a lot more than your final bid!!!
I was very disappointed to learn that upon the conclusion of the the auction I participated in, the item was going to be nearly $150 more expensive than my final bid due to an outrageous and excessive buyer's premium and shipping and handling. That should be made very clear to the buyer prior to any final sale, rather than have it buried in fine print most people such as myself will never see or know about when you register for CharityBuzz. The only things you are required to do when you establish an account is provide your credit card information and address! There is nothing stated about making sure you see the fine print prior to bidding. There was a lot of confusion with my experience, and so as a result I will only be a one-time user of charitybuzz. Upon reading reviews, you will quickly find out how many people are equally disappointed in this company. Charitybuzz is extremely misleading.
20 novembre 2022
Risposta di Charitybuzz
Thank you for writing in, and providing us with this feedback. The buyer's premium is a standard fee with most auction houses worldwide, and helps us to support the charities that we partner with. While we do our best to outline this fee in several places around our site, we hear your concerns, and will keep this feedback in mind as we continuously work to improve the customer experience.
Our shipping team will be in touch shortly with tracking information, and would be happy to further assist you with your item, as well as address any additional questions that you may have.
Charity Buzz is a great way to give while experiencing something unique.
The bidding process is easy and you get notified when you bid, when you are outbid and when you won. Good follow up with the process after you win.
22 novembre 2022
Risposta di Charitybuzz
Thanks so much for taking the time to share your experience with Charitybuzz. We're proud to be able to offer one-of-a-kind packages that raise money for worthwhile causes, and we're able to do that with the support of our customers like you! Our team is here for you before, during, and after you bid, so please don't hesitate to reach out if we can assist at any point. Thanks again for leaving this review!
Poor disclosure/ display of buyers premium
Poor disclosure of buyers premium
Nothing done to resolve
No trust in platform
23 novembre 2022
Risposta di Charitybuzz
Hi there -we appreciate you taking the time to leave us this feedback. Our buyer's premium fee allows us to maximize the amount of money we're able to raise for charities, and we make sure to disclose it in several places around our platform. We understand that this has been frustrating for you, and are always looking to improve the customer experience. We have made sure to pass along your feedback, and are available to answer any additional questions you might have regarding your recent win, or Charitybuzz in general. Thank you again for writing in.
Charity Buzz Browser
Always love to browse Charity Buzz.....great idea, easy for customer to review and always great items to bid on for charity.....love it !! Every item I have bid on or purchased has been better than expected !!
9 novembre 2022
Risposta di Charitybuzz
Thanks so much for writing this. We always love to hear when we've delivered a great experience. Looking forward to working with you even more in the future. Our team is here if you need anything and very happy to help. Thanks again for your support!
Beware of Buyer Premium!
Buyer and seller were not made clearly aware of the buyers premium. Seller was only aware of the sellers fee
18 novembre 2022
Risposta di Charitybuzz
Thanks as always for the feedback and for working with our team closely on your win last week. We were definitely surprised to initially hear about a donor not being on the same page with how our platform works. We pride ourselves on our relationships with our charity partners and transparency, so as our team member discussed with you, we've escalated this to our accounts team internally to ensure everything is above board as per usual and this was just a miscommunication. Thanks again for all of your time on this!
No item, huge overcharge, and the premium
I haven't received my item and you are charging outrageous shipping cost on top of the extremely large 20% premium. I've asked for a manager to get in touch with me but the shipping manager has failed to do so. I'm very irritated
5 novembre 2022
Risposta di Charitybuzz
Thank you for reaching out to us here. We're seeing that your latest win is out for delivery, and you can expect to receive it shortly. Our shipping costs are based on the size and weight of an item, to ensure that it will get to you safely. We also feature a shipping and handling section on every lot page, which will disclose the minimum shipping cost for any given item.
We're seeing that a team member has provided the contact information for the head of our shipping department, and he would be happy to answer any additional questions that you may have. Thank you again for leaving a review.
Got wrong item and nobody is helping Fraud
I won a Ted Williams lithograph signed but received a Red Chil Peppers books I tried repeatedly contacting them to provide me with the correct $700 item ( there was a 20% premium charged for which i was never made aware Is that even legal?) but have gotten zero response It has been 30 days as well First experience and it seems like a fraud
12 novembre 2022
Non scritta su invito
Risposta di Charitybuzz
Hi there - Thank you for bringing this to our attention here. Our sincere apologies that you were sent the wrong item, and completely understand your frustration. Our shipping team has been in touch to help you resolve this as soon as possible. If you have any further questions, our customer service team is available Monday-Friday from 9:00 am-6:00 pm EST, and would be happy to help you.
Buyer Beware of Charity Buzz 20% buyer’s premium added to agreed upon purchase price
Charitybuzz does not proactively communicate a 20% buyers premium. Moreover anything under $50,000 purchase price is automatically charged this fee. Charitybuzz is a misnomer - make donations to charities you support versus lining the pockets of the company Charitybuzz.
10 novembre 2022
Risposta di Charitybuzz
Thank you for taking the time to leave us this review. Our goal is always to maximize the money raised for worthwhile charities, and our buyer's premium fee is one of the ways that we're able to achieve this. We denote the fee in several places around the site, but this feedback is helpful as we continuously work to improve the customer experience. Thank you again for writing in.
Did not recognize huge fees on top of…
Did not recognize huge fees on top of winning bid amount. I think it should be more prominently stated
8 novembre 2022
Risposta di Charitybuzz
Thank you so much for reaching out on this and congrats on your first auction win! We really do appreciate the feedback on our fees. This kind of input is important to help us prioritize how to keep improving our site and overall customer experience. We know our team is already in touch to help you fulfill this package, but definitely keep in touch if you need anything at all.
Charlotte responded in timely manner…
Charlotte responded in timely manner and forwarded all the necessary information!
Thank you,
Brent
9 novembre 2022
Risposta di Charitybuzz
Thank you for the shout out! It is always nice to hear when we deliver a great customer experience. We'll make sure Charlotte gets the good word. Please let us know if you have any questions moving forward and we're always happy to help.
I won the winning bid on the item and…
I won the winning bid on the item and despite phone calls and emails I have not been able to get delivery of a redemption email so I can schedule the experience I won through my bid.
10 agosto 2022
Risposta di Charitybuzz
Congratulations on your latest win with us! We're sorry that you're still having trouble accessing your redemption email we sent back in August. I know my colleague Gabrielle had been in touch previously to help you access this info. If you have any issues moving forward please let us know asap and our team will do our best to make sure you're taken care of. Thank you again for working with us.
The rich selection of items to bid on…
The rich selection of items to bid on and the wonderful charitable organizations that are being supported combine to make this the ultimate win/win site.
5 novembre 2022
Risposta di Charitybuzz
Thank you for your support! We're really happy to see you're a fan of what we're doing to bring you amazing items and generate impact. Our team is always here to help if you have any questions and we're looking forward to working with you more in the future!
Outrageous markups
I inadvertently put a bid on an item and was promptly charged with a 40% markup over bid. Once I experienced the outrageous, markup and shipping cost, I tried to cancel, but charity buzz refused. This will be the last time I transact with your website.
3 novembre 2022
Risposta di Charitybuzz
Thanks for checking in with us here. Our Buyer's Premium fee goes as high as 20% maximum for each lot and is a fee standard across auction houses worldwide. This helps us keep operating as a business supporting different charities and make improvements to our site/overall experience. Though we're obviously sorry to hear it came as a surprise.
We take feedback about our site seriously, and will use this input to continue to improve our messaging and customer experience.
That said, we're indeed very strict when it comes to removing a bid with us. Removing or altering bids after the fact can undermine the integrity of what we do here, which is always to raise as much funds for the charitable causes and organizations that we partner with as possible.
Buyer's Premium
I feel your buyer's premium is a hidden charge that should be clear during the bidding process. I had to search to find out what it was. On the Conditions of sale page you have to select "read more" to get to this charge.
2 novembre 2022
Risposta di Charitybuzz
Hi there- we appreciate you leaving this review. We're thrilled that you've bid with us again, and are looking forward to helping you redeem your experience.
We value the feedback we receive about the customer experience, and don't want anything to take away from the excitement of winning an auction on our platform. Charitybuzz implemented our buyer's premium fee in late 2019, which helps us to expand our platform, and raise even more money for even more charities. It's disclosed in several places around the site, including our Conditions of Sale, and we've made sure to make a note of this feedback in an effort to continuously improve the customer experience. Thank you again for sharing your insight.
They should have smaller increments on…
They should have smaller increments on auctions. The bet increments are $100-250 sometimes and should be $25-50 at least IMO.
19 ottobre 2022
Risposta di Charitybuzz
Thanks for taking the time to leave us this feedback. All Charitybuzz auctions follow a set tier of bid increments, with the increment being determined by the current highest bid on any given lot. We get wanting to see lower bid increments, but by increasing our bid increments proportionately with the highest bid, we're able to maximize the amount of money raised for charities.
We have a breakdown of our bid increment tiers in our FAQ, and our customer service team is available if you have any additional questions. Thanks again for leaving us a review, and for your continued support!
So much fun
So many items to choose from and excellent time frames for bidding. I learned that if you don’t get it the first time, be patient it might come around again for another chance.
31 ottobre 2022
Risposta di Charitybuzz
We love offering one-of-a-kind items and experiences almost as much as we love hearing about our customers enjoying them! We're thrilled that you've discovered Charitybuzz, and can't wait to help you redeem your first win. Thanks so much for taking the time to leave us a review, and for your generous support of a worthwhile cause.
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