I was able to use both your online chat as well as phoning in to ask questions about the barbecue before buying. Staff was helpful and knowledgeable. They assembled and delivered in good time and in... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Le service à la clientèle est tout simplement excellent et impeccable, sans oublier la gentillesse de la personne à qui j’ai parlé. L’emballage du produit était parfait et le temps de la livraison a... Leggi di più
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Bought a bbq online through Chadwick’s. Chadwick’s has always had a great reputation on product quality and service. Very reasonable price to deliver and to assemble too. Had it in place in less than... Leggi di più
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Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Informazioni di contatto
682 Fennell Avenue East, L8V 1V4, Hamilton, Canada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 87% delle recensioni negative ricevute
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Was a great experience
Was a great experience. Products worked and looked as advertised. Staff was extremely helpful and great to deal with.
24 luglio 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you for sharing your experience, Darren! We're so glad that our team was helpful with your Napoleon fireplace purchase, and we hope that you are enjoying your new electric fireplace.
Great Selection and Friendly Service
Great store with amazing selection. Staff are always friendly, and flexibility for either online or in-store shopping. Definitely recommend visiting the store, all kinds of great barbecues and accessories.
22 luglio 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Bryce! We’re glad you enjoyed the selection and friendly service, whether online or in-store. Happy to hear your pickup experience went smoothly, and we truly appreciate your recommendation! Happy grilling 🔥🔥🔥
When I ordered it said 3 to 7 days..
When I ordered it said 3 to 7 days... It took over a month to ship
29 luglio 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Hi JP, we’re very sorry for the frustration with your order. The Weber part you ordered was not in stock at the time, which unfortunately caused the delay in shipping. We do our best to keep our inventory and timelines as up-to-date and accurate as possible, but there are occasionally delays outside of our control. We always aim to keep parts moving quickly, but in this case it took longer than expected, and we truly apologize for the inconvenience. Thank you for your patience, and we appreciate your feedback.
Sarah was the best salesperson to deal with
Sarah was the best.
Helped me research, made fair recommendations and listened to my purchase criteria.
Delivery/installation service was prompt and professional. For me it’s the only company to deal with for bbq and related needs.
28 luglio 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you so much for the wonderful review, Blair! We’re thrilled to hear Sarah made your BBQ shopping experience such a positive one. She takes great pride in really listening and finding the right fit for each customer, so your kind words mean a lot. We’re also glad the delivery and installation went smoothly. We truly appreciate your trust in us as your go-to BBQ store. Happy grilling! 🔥🔥🔥
I shopped for a very long time for the…
I shopped for a very long time for the Napoleon 4 burner bbq and Chadwick's price was the lowest by far including taxes and shipping. The team went above and beyond in arranging delivery for me seeing that I needed it to be assembled before hand and brought to the back yard on my back patio as I live alone and have no one to help. They reviewed the logistics and even though in the end I had them just drop it off in the garage and had someone else help me they still delivered the bbq on time and the grill is amazing!
25 luglio 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you so much for sharing your experience, Tiffany! We’re thrilled to hear you found the best price on your new Napoleon BBQ with us. Our team is always happy to go the extra mile to make delivery and setup as smooth as possible. We’re glad everything worked out in the end, and that you're loving the new BBQ already. Happy grilling! 🔥
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind review, Andrew. We're so pleased that Dylan and the team provided great service during your new BBQ purchase. Happy grilling! 🔥🔥🔥
Fast shipping and excellent service…
Fast shipping and excellent service experience overall.
Thank you!
25 luglio 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you for the great review, Luc! We're so glad that we could get you the parts to fix up your Lagostina. We will pass along your kind words to the team.
While the staff was great and follow up…
While the staff was great and follow up was also great. I made my purchase in the online store and it was only due to a presumption of the item being in stock and available for same day pick up. This was not the case and as a result I had to make a special trip to get the order when it was available for pick up weeks later. I suggest a disclaimer on the store to advise inventory is not available in real time. My error I guess. Again, staff was great and high marks for Customer service overall.
25 luglio 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thanks for your feedback, Andrew. We’re glad to hear you found our team helpful and that you were happy with the customer service along the way. We understand how frustrating it can be when an item isn’t available right away — we do our best to keep inventory as accurate as possible, but occasionally there can be delays with certain parts like the Weber griddle. We truly appreciate your patience and your suggestion, and we’ll take your feedback into account as we continue improving our online store. Thanks again for your order and for recognizing the team’s efforts!
Quick and easy
One of the knobs on my napoleon BBQ broke and after being on hold with napoleon for hours, I gave up and started looking online. I came across Chadwicks and found the original napoleon knob for much less than I was expecting. I ordered the part and it was delivered very quickly.
24 luglio 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thanks so much for sharing this, Eric! We’re really glad you found the exact Napoleon knob you needed and that it arrived quickly. After the long wait you had with the manufacturer, it means a lot that you came to us — we’re always here to make things simple so you can get back to enjoying your BBQ! Happy grilling 🔥🔥🔥
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Wayne! We're so glad that our team got the parts for your Napoleon BBQ out quickly (and at a great price!), so you could get back to enjoying grilling season 🔥🔥🔥
Not my first choice color but still..
Brian was very helpful. I didn't get the color I wanted but if I were more patient I could have. In any case Im still happy with my purchase and when my son moves out next year he plans to reach out to Brian also. Good people and a good company to deal with.
26 giugno 2025
Non scritta su invito
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thanks for the kind review, Toni! We're glad that our team was helpful with your purchase. We appreciate your recommendation.
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you for sharing a review, Rob! It was our pleasure to help you find the perfect Canadian-made BBQ for your home, and we truly appreciate your support and recommendation. Happy grilling! 🔥🔥🔥
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank YOU, David! We're so glad that our team got your new rotisserie kit sent out on time and at a great price. We appreciate your support. Happy grilling 🔥🔥🔥
Efficient.
Efficient.
Delivered exactly as ordered. Not as quickly as 'you know who' but I had been using my pot without handle covers for years, so was excited to receive them at all. Easy to attach and it's like owning a new pot.
16 luglio 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Marguerite, for the great review! We're so pleased that you chose our small Canadian business over the giant 'you know who', and even happier that our team could help bring your Lagostina pot back to its original glory. We appreciate your support, and thank you again!🍁
Very easy to deal with
17 luglio 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words, Robin! It was our pleasure to help you with your outdoor kitchen order. We're so glad that you found the process easy and straightforward. Happy grilling! 🔥
I’m not sure who I talk to on the…
I’m not sure who I talked to on the phone, but she was very helpful and amazing to deal with. Well done! Barbecue has been converted and working perfectly. Thank you very much for sending the part out so fast.
15 luglio 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you for the wonderful review, Ales! We're thrilled to hear that Sarah provided such great service, and that your BBQ is working perfectly now. We're always here to help if you need anything else. Happy grilling! 🔥🔥🔥
The sales rep was great
16 luglio 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words, Robert! We're so pleased that you had a great experience with our BBQ experts. Happy grilling! 🔥🔥🔥
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Gerry! We're so glad that the new grills fit your Napoleon perfectly so you could get back to enjoying your BBQ quickly. Happy grilling! 🔥🔥🔥
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you for the recommendation, Derek! We appreciate your support, and thank you again for trusting us with your new BBQ purchase. If you need anything else, we're here to help. Happy grilling! 🔥🔥🔥
Service was excellent
Service was excellent, product not so much....Arrived early, kept me updated on the delivery. I wanted a stainless steel carafe because the glass ones kept breaking this was the best deal I could find, however the carafe does not pour cleanly when full or moving slowly. Suggest testing a few of these and maybe sending the manufacturer a note.
Thanks H
8 luglio 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you so much for your thoughtful review! We're glad to hear the delivery went smoothly and that you were happy with the service. We also appreciate your honest feedback about the carafe — insights like yours help us when we review which products we offer. Thanks again for choosing us and for taking the time to share your experience!
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