I was able to use both your online chat as well as phoning in to ask questions about the barbecue before buying. Staff was helpful and knowledgeable. They assembled and delivered in good time and in... Leggi di più
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Le service à la clientèle est tout simplement excellent et impeccable, sans oublier la gentillesse de la personne à qui j’ai parlé. L’emballage du produit était parfait et le temps de la livraison a... Leggi di più
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Bought a bbq online through Chadwick’s. Chadwick’s has always had a great reputation on product quality and service. Very reasonable price to deliver and to assemble too. Had it in place in less than... Leggi di più
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Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Informazioni di contatto
682 Fennell Avenue East, L8V 1V4, Hamilton, Canada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 87% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Huge selection of bbq accessories at…
Huge selection of bbq accessories at great prices as well as awesome customer service
12 giugno 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Stephen! We’re glad you found some great BBQ accessories and had a positive experience with our team. We appreciate the 5 stars and hope you enjoy putting your new Napoleon accessories to good use. Happy grilling! 🔥🔥🔥
Barbeque purchase and review
I was able to use both your online chat as well as phoning in to ask questions about the barbecue before buying. Staff was helpful and knowledgeable. They assembled and delivered in good time and in perfect condition. Would definitely recommend them.
11 giugno 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Donna! We’re so glad our team could answer your questions and help you feel confident before purchasing your new Napoleon BBQ. It’s great to hear everything from assembly to delivery went smoothly. We truly appreciate your recommendation. Happy grilling! 🔥🔥🔥
Well done (no pun)!
Had stock of the exact parts I needed and rapidly shipped and received.
Well done, highly recommended!
18 giugno 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Danny! We’re glad we had all the Napoleon parts you needed in stock and could get them on their way to you so quickly. We really appreciate your recommendation and hope your BBQ is back in top shape. Happy grilling! 🔥🔥🔥
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Michael! We’re glad your Napoleon warming rack arrived just as expected and that the ordering process was quick and easy. We appreciate the 5-star review and hope to help you again whenever you need BBQ parts. Happy grilling! 🔥🔥🔥
KAMADO Joe Grill
for never having set foot in the actual Chadwick Hacks showroom and making a purchase through the excellent service of Sara was a wonderful experience. The communication efficiency and follow up of all aspects were five star and well appreciated. A very pleasurable purchase experience.
16 giugno 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you for the wonderful review! We’re so glad Sarah could make your Kamado Joe purchase smooth and enjoyable, even from a distance. It’s great to hear her communication and follow-up made the process easy from start to finish. We truly appreciate your kind words and hope you enjoy your new grill. Happy grilling! 🔥🔥🔥
Le service à la clientèle est tout…
Le service à la clientèle est tout simplement excellent et impeccable, sans oublier la gentillesse de la personne à qui j’ai parlé. L’emballage du produit était parfait et le temps de la livraison a été respecté tel que prévu.
Je suis totalement satisfaite et je recommande vivement cette compagnie.
16 giugno 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Merci beaucoup, Colette! Nous sommes ravis d'apprendre que vous avez eu une excellente expérience avec notre équipe et que votre Kamado Joe est arrivé en parfait état, dans les délais prévus. Merci pour votre confiance et votre recommandation. Nous vous souhaitons de nombreux excellents repas sur votre nouveau barbecue! 🔥🔥🔥
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Thank you so much, Colette! We're sp pleased to hear you had a great experience with our team and that your Kamado Joe arrived in perfect condition and on time. Thank you for your trust and recommendation. We wish you many wonderful meals on your new barbecue! 🔥🔥🔥
Great service and product.
15 giugno 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, HM! We're so pleased that you are enjoying your new cover, and that our team provided great service during your visit. Happy grilling! 🔥
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Billy! We appreciate you taking the time to share your experience. So glad that you found our website easy to use, and that we had the Thermoworks product in stock.
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Jonathan! We're so pleased that our team got your replacement Yoder part out quickly, and that it was exactly what you needed. Happy grilling! 🔥
The associate that served me was…
The associate that served me was friendly and got my order quickly. No issues.
2 giugno 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you for sharing your experience! We're glad to hear that our team provided friendly service and that your order was ready for pick up quickly. Happy grilling! 🔥🔥🔥
Excellent experience purchasing my new…
Excellent experience purchasing my new grill. The delivery was fast, and the delivery team was professional and kind. When we realized an item was missing, the service department was quick to resolve the issue and shipped it separately immediately. Highly recommended.
31 maggio 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Tomer! We’re glad you’re enjoying your new Napoleon BBQ and that our delivery team took good care of you. While we missed one package of accessories on the initial delivery, we’re happy we could get it shipped out right away. We appreciate your recommendation, and happy grilling! 🔥🔥🔥
Thanks for great service!
5 giugno 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, James! We're so glad to hear that you received your Rowenta parts safely, so you can get back to the fun of vacuuming 😉
We're here to assist when you need any other parts.
Easy and friendly
27 maggio 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, JF! We're glad that we had the part in stock for your smoker, and our team provided friendly service and quick shipping as well. Happy grilling! 🔥🔥🔥
I was hesitant to drive to Hamilton for…
I was hesitant to drive to Hamilton for the purchase of my BBQ, Laura provided information that I hadn't thought about and acted more like a consultant than high pressured sales person- she answered all questions immediately as I purchased via email , no waiting a day or two for response when I arrived Drew took me through the process and also spent time educating me around smoked meat and what is needed- store staff was welcoming and polite- the experience out of 10 was easily a 12- i would highly recommend and have shared my story with a number of friends snd colleagues- the customer focus and service is worth the drive- Thank you!
28 maggio 2026
Availability of parts as well as quick…
Availability of parts as well as quick reliable delivery
20 maggio 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, James! We're glad we had the replacement parts you needed to get your Broil King back in service, and they were shipped out quickly. Happy grilling!
Amazing service
Amazing service, had a problem with order and response right away! Very helpful 👌
27 maggio 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Tamra! We’re glad we could sort everything out quickly and get you taken care of. We appreciate the 5-star review and hope you enjoy your new Broil King pellet grill. Happy grilling! 🔥🔥🔥
Fantastic service
Fantastic service, Laura went over and above to recommend and guide me through options for my electric fireplace. Definitely visiting again.
27 maggio 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Mohamed! We’re so glad Laura could help you explore the options and find the right electric fireplace for your home. We appreciate your kind words and look forward to welcoming you back again. Stay cozy! 🔥
Weber is the problem
I don’t have an issue with you guys everything went well with the delivery its the product itself. The Weber searwood 600XL is junk I’m going back and forth with weber they don’t know what is causing the issue it won’t heat up and stay at the set temp
26 maggio 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you for your review, Brent, and for your kind comments about your experience with us and the delivery process. We're sorry to hear you're having trouble with your Weber Searwood 600XL.
We don't have a record that you contacted us about this issue, but we'd be happy to help troubleshoot. There are several factors that can affect temperature performance, including the type and condition of the pellets being used.
Please reach out to us and we can work through some troubleshooting steps with you to help identify the cause.
Part was ready when stated (and was the…
Part was ready when stated (and was the correct part). Previously had them fix our Dyson. Always easy to deal with.
26 maggio 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Alex! We’re glad we had the right Dyson part ready when promised and that everything went smoothly. It means a lot that you’ve trusted us more than once, and we appreciate your continued support. Thanks again for the 5 stars! 😊
Very knowledgeable and professional
25 maggio 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Saied! We're happy to hear that you had a great shopping experience, and our team helped you find the parts to get your Napoleon BBQ ready for the season. Happy grilling! 🔥🔥🔥
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