I was able to use both your online chat as well as phoning in to ask questions about the barbecue before buying. Staff was helpful and knowledgeable. They assembled and delivered in good time and in... Leggi di più
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Le service à la clientèle est tout simplement excellent et impeccable, sans oublier la gentillesse de la personne à qui j’ai parlé. L’emballage du produit était parfait et le temps de la livraison a... Leggi di più
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Bought a bbq online through Chadwick’s. Chadwick’s has always had a great reputation on product quality and service. Very reasonable price to deliver and to assemble too. Had it in place in less than... Leggi di più
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Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Informazioni di contatto
682 Fennell Avenue East, L8V 1V4, Hamilton, Canada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Eccellente
2K recensioni
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Ha risposto al 87% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Haven't received Package Yet.
26 settembre 2025
Chadwicks has a Great team to work with!
Right from the start the customer service was fantastic. I reached out by email with a few questions on a Fireplace I saw was on sale and it was responded to promptly. I arranged the order and was even sent the installation booklet because we wanted to get started right away before the item was delivered. We will return when we want to replace our BBQ.
20 settembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Julia! We’re delighted our team could answer your questions quickly and send the installation guide so you could get started before delivery. Enjoy your new Napoleon electric fireplace, and we look forward to helping with that BBQ upgrade when you’re ready! 🔥🔥🔥
Item was shipped Canada Post but did…
Item was shipped Canada Post but did not arrive due to ongoing postal disruptions. Should have shipped via alternate methods.
Still have not received item.
22 settembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Hi Rick. Certainly understand your frustration, but Canada Post surprised us, (and many other vendors) with this sudden strike. Good news is that it appears things are moving again and you should have your rack soon.
Gary
Quickly received our complete order
Quickly received our complete order. No hassles.
12 settembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thanks very much for the great review. Glad we were able to help with the parts for your Napoleon fireplace and get you warmed up in time for the fall!
Customer Service was Excellent.
18 settembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Hi David. thanks for the great review. We will be sure and share with team. Wishing you many years of happy grilling with your new Napoleon.
Risposta di Chadwick's & Hack's Fireplace & BBQ
Good morning, thanks for such a great review. The team works hard to ensure the best prices and stock available for all the grills we carry.
A great first experience with Chadwick's and Hack's!!
Great customer service! Laura and Gary were both amazing and very helpful. Their responses were prompt, very helpful, and kind. I really enjoyed working with the Chadwick's & Hack's team, and I will certainly be working with them again when I am in the market for something in the future. Thank you!
11 settembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thanks very much for the great review. All our team works diligently to ensure the highest levels of customer service. We look forward to hearing again from you soon!
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thanks very much for your great review. We know how important it is to folks to get their Dyson's back in action!
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thanks for the great review! Glad to hear that your are enjoying your new heater and that Dylan was able to assist in getting everything going.
Melissa is absolutely fabulous
Melissa is absolutely fabulous. She has product knowledge and is able to explain everything about the product you are asking about. She also made sure everything for our order was done in a timely manner. She went above and beyond for us and we are completely thankful to her. We will continue to shop at Chadwicks for any further purchases. Thank you Melissa for a stress free shopping experience.
28 agosto 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thanks very much for such a great review. We treasure Melissa as well and will be sure to share your comments with her. We wish you years of happiness with all the new toys!
Chadwick's still cares even after the sale
Very knowledgeable salespeople. Also, when I had a problem with my barbecue, they contacted the manufacturer to get labour covered. Very customer-focused.
26 giugno 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Earl! We really appreciate your kind words about our team and service. Beth and the crew are always happy to go the extra mile to make sure our customers are fully taken care of, even after the sale. Enjoy your Napoleon BBQ, and happy grilling! 🔥
So easy to work with....
So easy to work with..... they did what they said they would at the time promised..... great value.
4 settembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Tom! We’re glad Dylan and the team made everything easy, delivered on time, and hit the value you were looking for. Enjoy your new Napoleon outdoor kitchen! Happy grilling! 🔥
I am very pleased with the efficient…
I am very pleased with the efficient service given. Answered all my questions quickly.
26 agosto 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you for sharing your experience, Carol! We're so pleased that our fireplace experts provided quick and knowledgeable answers for your Vermont Castings stove purchase. Thanks for trusting us with your order, and stay cozy! 🔥
Valor culinary adapter
Able to get what I needed and have it shipped into the States without any hassles.
25 agosto 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Mark! We’re so pleased Laura could assist with your fireplace venting and make the cross-border shipping process simple. We appreciate your business and are always here if you need more fireplace parts!
It was an excellent service and…
It was an excellent service and fantastic dealer for Napoleon electric fireplace.
30 agosto 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Mike! We’re glad Melissa could help with your Napoleon Alluravision purchase and arrange smooth home delivery. Enjoy your new electric fireplace, and thank you for choosing Chadwicks & Hacks! 🔥
Smooth and seamless transaction and…
Smooth and seamless transaction and pick up. Although no one reached out to advise that order is ready for pick up, but upon my phone inquiry was subsequently advised.
22 agosto 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Ahmad! We’re so glad your Napoleon fireplace order and pickup went smoothly. Our team sent a “ready for pick up” email on July 14, but we’re always happy to confirm details over the phone if needed. Thank you again for trusting Chadwicks & Hacks with your new fireplace — enjoy and stay cozy! 🔥
Had a great experience
Had a great experience! The sales guy knew everything about BBQs, and definitely made me feel confident about my purchase.
28 agosto 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Sean! We’re thrilled James could share his BBQ expertise and help you feel confident with your Broil King purchase. We really appreciate you choosing Chadwick’s & Hack’s. Happy grilling! 🔥🔥🔥
Great customer service
Great customer service. Very fast and efficient responses to my emails which is very much appreciated
28 agosto 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Mark! We’re glad Laura could help with your Napoleon fire table thermocouples and keep you updated along the way. We appreciate your support and look forward to helping again whenever you need us! 🔥
Even though it was difficult to send…
Even though it was difficult to send product to the United States due to tariffs the customer service and sales department were more than willing to work with us to get the product we needed in a timely manor.
28 agosto 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Cody! We know cross-border shipping can be tricky with tariffs, so we’re thrilled Laura and Gary could work with you to get the fireplace part you needed quickly. We appreciate you choosing us, especially for a part that’s hard to find in the US. If you ever need anything else, we’re here to help. 🔥
All was great except that I had to…
All was great except that I had to inquire why my order was not being shipped. When having large delays by suppliers, it would be useful to either post that online, or send a heads up email to all people that made orders which will be delayed.
26 agosto 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thanks for sharing your experience, Damir. We’re happy to hear the part arrived safely, though we know waiting longer than expected isn’t ideal. Your suggestion about clearer updates during supplier delays is a good one, and we appreciate your feedback.
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