I was able to use both your online chat as well as phoning in to ask questions about the barbecue before buying. Staff was helpful and knowledgeable. They assembled and delivered in good time and in... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Le service à la clientèle est tout simplement excellent et impeccable, sans oublier la gentillesse de la personne à qui j’ai parlé. L’emballage du produit était parfait et le temps de la livraison a... Leggi di più
L'azienda ha risposto
Bought a bbq online through Chadwick’s. Chadwick’s has always had a great reputation on product quality and service. Very reasonable price to deliver and to assemble too. Had it in place in less than... Leggi di più
L'azienda ha risposto
Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Informazioni di contatto
682 Fennell Avenue East, L8V 1V4, Hamilton, Canada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 87% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Clear communication and good customer…
Clear communication and good customer service.
15 dicembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Aaron! We’re glad our team kept you well informed and made your pizza oven purchase a smooth experience. We appreciate the 5 stars. We hope you enjoy your new oven! 🍕🔥
Gave immediate and accurate advice on…
Gave immediate and accurate advice on the suitable replacement part for my vintage pressure cooker. Contact was both by online chat and email. Correct part was confirmed within minutes. Part shipped quickly and arrived within two days.
5 gennaio 2026
Non scritta su invito
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Ted! We’re glad our team could quickly help identify the right replacement part for your vintage pressure cooker and confirm everything so efficiently. It’s great to hear the chat and email support made the process easy and that the part arrived quickly. We truly appreciate the 5-star review!
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Todd. We're glad that Dylan could help you find a new smoker and we're pleased to know that you found our online checkout process easy to navigate. Happy grilling! 🔥🔥🔥
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Harry! We're glad that you're enjoying your new Thermopop. Happy grilling 🔥
Very good online purchase experience
Very good online purchase experience. Efficient processing and helpful staff. Will buy from them again.
8 dicembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you! We’re happy to hear everything went smoothly with your Napoleon electric fireplace order and pickup. We appreciate your kind words and look forward to helping you again soon! 🔥
Great Customer Service
The product was as expected. When I reached out because only half of my order was delivered, Chadwick's checked into it right away and the remaining portion arrived the next day.
3 dicembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review! We’re glad everything was exactly what you expected. When it looked like only part of the delivery arrived, we were happy to get in touch with the courier to make sure the rest was on its way and delivered the next day. Thanks again for choosing Chadwicks & Hacks!
Great customer service
Great customer service. I asked questions about the item and received quick responses. My item was set aside and therefore in stock when I went to pick it up. No problems with pickup.
2 dicembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Susan! Our team is always happy to answer questions and help make sure you get the right product. We're so glad that the order process was quick and easy. Happy grilling! 🔥
My order came in quickly and they…
My order came in quickly and they double checked to make sure it was exactly what I ordered and that it would fit. Very friendly staff. Always feel welcomed
8 dicembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Carmen! We’re so glad our team could help make sure the insulation blanket was the right fit for your Traeger and get it to you quickly. We really appreciate your kind words and look forward to welcoming you back anytime. Happy grilling! 🔥
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Robert! We're so glad to hear that the order process was quick and that you received your new fireplace logs before the holidays! Stay cozy 🔥
Friendly staff and loaded my order into…
Friendly staff and loaded my order into my car for me.
1 dicembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Kristen! We're so glad that our team provided friendly and helpful service when you picked up your Weber smoker. Happy grilling! 🔥🔥🔥
Ordered a bbq as a Christmas present…
Ordered a bbq as a Christmas present for my son. Bbq arrived on time completely assembled. Sales and customer service were very good!
6 dicembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Linda! We’re so please that Dylan and the team could help you find the perfect Christmas gift and make everything easy from start to finish. Great to hear the Weber pellet grill arrived on time and ready to go. Happy grilling! 🔥
Great experience
Great experience with the team here. Everything was smooth and they made the buying experience easy.
30 novembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Angela! We’re so pleased that James and the team made your Dimplex fireplace purchase smooth and easy from start to finish. We really appreciate the 5 stars and hope you enjoy your new fireplace! 🔥🔥🔥
Truly exceptional experience
Truly exceptional experience, staff are friendly,knowledgeable and helped find the correct part that I required to finish the installation of a Napoleon gas insert fireplace.The faceplate was delivered promptly ,as promised, and fitted perfectly.
26 novembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review! We’re so glad our team could help you track down the right faceplate to complete your Napoleon gas insert installation. It’s great to hear it arrived when expected and fit perfectly. Enjoy your fireplace, and please reach out anytime you need anything else! 🔥
Quick and easy On-Line Gift Card
Your response was quick and the process of getting an online gift card was easy and straightforward. Kudos on making it look like a gift card.
30 novembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Hi Karen, thank you so much for the 5-star review! We’re so pleased to hear that the online gift card process was quick and easy, and looks good to boot. We truly appreciate you taking the time to share your experience and your kind words. Happy holidays!
Was a much better price to order and…
Was a much better price to order and pickup in Canada compared to US distributor.
14 novembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Russell! We’re glad ordering your Napoleon BBQ parts from us worked out to be the best value. We appreciate the 5-star review and are here anytime you need parts again! 🔥
poor heat output
room 100' ft I have temp set at 24* & high blower , does not heat room adequately , Very poor fireplace , if I didn't have it installed in wall I would return
23 ottobre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Hi Karen - thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with heat output from your Napoleon Purview 50. Electric fireplaces are designed to provide supplemental heat, not as primary heat source. With any 120V electric fireplace, the maximum heat output is capped at 5,000 BTU, regardless of brand or model. In typical conditions, that level of heat is meant to supplement comfort in smaller rooms, but the real-world results can vary quite a bit depending on room insulation, ceiling height, drafts, exterior walls or windows, and where the fireplace is positioned in the room.
We do have other options that heat more efficiently, including infrared cabinet heaters like this one: www.chadwicksandhacks.com/products/konwin-cabinet-infrared-heater-1500w.
Please reach out to our team directly (sales@chadwicksandhacks.com) with any questions.
All good
Knowledgeable staff, fast shipping, what else can you ask for when online shopping.
12 novembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Bob! We're so pleased that our team was able to help you get the right parts for your Pit Boss smoker quickly 🔥🔥🔥
Had great advice from Chad trough…
Had great advice from Chad trough online chat, super fast shipping! Definitely recommend Chadwick's and Hack's for all your backyard needs!!
19 novembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Simon! We’re so glad you had a great experience chatting with Chad about your new Gozney Dome and that our team got your order shipped out quickly! We truly appreciate your recommendation. Enjoy the pizza nights! 🍕🔥
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Larry! We're happy to hear that your shopping experience was smooth and easy, from finding your new BBQ online to having Derek & the team deliver it to your home. Happy grilling! 🔥🔥🔥
Quick and easy delivery!
18 novembre 2025
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Justin! We're pleased that our team got the parts for your grill shipped out so quickly, so you could get your Napoleon outdoor kitchen up and running. Happy grilling! 🔥🔥🔥
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.