I was able to use both your online chat as well as phoning in to ask questions about the barbecue before buying. Staff was helpful and knowledgeable. They assembled and delivered in good time and in... Leggi di più
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Le service à la clientèle est tout simplement excellent et impeccable, sans oublier la gentillesse de la personne à qui j’ai parlé. L’emballage du produit était parfait et le temps de la livraison a... Leggi di più
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Bought a bbq online through Chadwick’s. Chadwick’s has always had a great reputation on product quality and service. Very reasonable price to deliver and to assemble too. Had it in place in less than... Leggi di più
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Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Informazioni di contatto
682 Fennell Avenue East, L8V 1V4, Hamilton, Canada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 87% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great delivery and after sales service…
Great delivery and after sales service experience.
22 maggio 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Andrew! We're pleased that you had a great experience with our team and that your new Patioflame was delivered safely. We hope you're enjoying lots of cozy evenings around the fire! 🔥
Excellent customer service…
Phone calls and follow up to make sure I was ordering the right items. Excellent customer service.
21 maggio 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words, Lois! We always do our best to make sure customers have the right parts to fix their BBQs, as we know finding parts for older models can be tricky. We're glad to hear that Gary and the team got you sorted so you can get back to enjoying your Napoleon BBQ. Happy grilling! 🔥🔥🔥
I was looking for a specific part for…
I was looking for a specific part for my lagostina pressure pot everywhere for the longest while. Thank God I found it on your website and it arrived faster than I expected
Thank you
12 maggio 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
We're so glad that you found us, Shahenaz! It's great to know that we could help with your hard-to-find Lagostina part, and get you back to cooking. Thank you for your 5-star review!
Very quick response and on time with…
Very quick response and on time with delivery. Very knowledgeable and helpful staff.
13 maggio 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, JT! We're so pleased to hear that Sarah and the team provided knowledgeable service to help you find the best BBQ for your home. Happy grilling! 🔥
Great customer service
Listened to my needs, followed up with a quote in a timely manner, pleasant to deal with.
11 maggio 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Marsha! We're so glad that Dylan and the team were able to help you with your outdoor kitchen project, and source the right products for you. We look forward to serving you again. Happy grilling!
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, George, for the glowing review! We're so pleased that our team provided great service and that you got the BBQ accessories you needed. Happy grilling! 🔥
Very good communication and helpful…
Very good communication and helpful staffs. I would buy again if I need any related equipment.
14 maggio 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Danny! We’re happy to hear our team was able to provide helpful service and keep you informed throughout the process. We appreciate you choosing us for your new Napoleon BBQ and hope you enjoy it for years to come. Happy grilling! 🔥🔥🔥
Bought a bbq online through Chadwick’s
Bought a bbq online through Chadwick’s. Chadwick’s has always had a great reputation on product quality and service. Very reasonable price to deliver and to assemble too. Had it in place in less than a week from when I ordered it online. Always a great experience with Chadwick’s.
12 maggio 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Rob! We appreciate that you trusted us with your new Napoleon BBQ, and we're glad everything from ordering to delivery and assembly went smoothly. It's great to hear the experience lived up to expectations. Happy grilling! 🔥🔥🔥
After a misunderstanding on my part
After a misunderstanding on my part, the guys at Chandwick's & Hick's did me a solid deal, and I am grateful. Thank you again for the wonderful service.
Next time I need anything to do with grilling, BBQing I know exactly where to go!
7 maggio 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Morgan! We’re glad Gary was able to help get everything sorted out and make sure you ended up with the Crown Verity parts you needed. We really appreciate your kind words and recommendation. Happy grilling! 🔥
Great self-service website and smooth…
Great self-service website and smooth transaction. Excellent availability of products needed and fast delivery.
5 maggio 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, HR! We appreciate your kind words and 5-star review. We're so pleased that you found the website easy to use with quick shipping! Happy grilling 🔥🔥🔥
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, GQ! We're glad to hear that you received your replacement Broil King parts quickly, and the team provided great service along the way. Happy grilling! 🔥
The service was great it was a pleasure…
The service was great it was a pleasure working with the entire team . Will highly recommend to others. Made the purchase so easy . And gave us guidance and advise about our purchase which we needed.
22 aprile 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Bernie & Debbie. We're pleased to hear that Gary and the team provided great service and guidance to make your furnace purchase so easy. We appreciate your kind words and recommendation!
Product was exactly what I was looking…
Product was exactly what I was looking for and showed up in perfect condition.
28 aprile 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Katrina! We'd so glad we had the Napoleon fire table you wanted and that delivery went smoothly. Wishing you lots of enjoyment around the fire for years to come! 🔥
5 Star Customer Service
The customer service was excellent all the way through the process of purchasing my new Napoleon BBQ!
It started with chats with Chad and then the additional conversations with Laura.
The delivery was excellent and the guys were great
17 aprile 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Paul! We’re so glad you had a great experience purchasing your new Napoleon BBQ. It’s wonderful to hear Chad and Laura were able to help throughout the process, and that the delivery team took great care of you as well. We truly appreciate the 5 stars—happy grilling! 🔥
Risposta di Chadwick's & Hack's Fireplace & BBQ
Hi Kyle - you have been removed from the mailing list as requested. We always provide the option to unsubscribe at the bottom of each email as well.
Correct part was available quickly at a…
Correct part was available quickly at a reasonable price. Pickup up of part was hassle free. Would definitely use Chadwick and Hack for my BBQ parts needs.
14 aprile 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Victor! We’re glad we could help you get the right part for your Napoleon BBQ quickly and make the pickup process easy. We really appreciate your support and look forward to helping with any future BBQ parts needs. Happy grilling! 🔥
worked great
17 aprile 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Michael! We're so glad to hear that new switch for your Oster works well.
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Rob! We're so pleased that our team provided quick and friendly service with your online BBQ order. We know you'll have many years of great BBQ sessions ahead. Happy grilling! 🔥🔥🔥
Got what I wanted on time.
18 aprile 2026
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Robert! We're happy to hear that you received your Napoleon parts in good time. Happy grilling! 🔥
Risposta di Chadwick's & Hack's Fireplace & BBQ
Thank you, Chris! We’re happy to hear everything went smoothly with your Napoleon griddle order and delivery. We appreciate your kind words about our communication and service. Happy cooking! 🔥
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