Remote access A big thank you to Lamont at CCTV Direct Leeds I was having some difficulties with a customers camera set up and Lamont was able to log on remotely and give me a tutorial regar... Leggi di più
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This company is heads and shoulders above other support companies I get. Can’t fault them at all. Lamont spend time sorting IP address out for several cameras onto a Hanwha system and was superb and s... Leggi di più
Their customer service is first class. I've had so much help from before purchasing to getting my system u and running and helpful tips to boot. Really pleased with my experience so far
Spoke to Lamont regarding a rare faulty camera, wasn’t 100% on purchase date if it was in warranty or not. Lamont found my order, quickly diagnosed the issue and said it needed to be replaced under w... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We are CCTVdirect, we started our journey back in 2007 and have since become one of Europe’s leading CCTV & security distributors. At CCTVdirect, we do things differently, our main focus is the customer, and offering a service from start to finish which is head and shoulders above our competition. We do this through concentrating on a few simple elements, our solutions & our team. We’re at the forefront of the industry, always researching new solutions and developing our offering in this fast-paced technology sector. We pride ourselves on our hand-picked team, from technical specialists to industry-leading account managers, you can rest assured you’re in safe hands with CCTVdirect. We’re Yorkshire born and bred and proud of it, so if you’re in the area, pop in for a proper Yorkshire brew and we’ll show you exactly why we’re the right supplier for you.
Informazioni di contatto
Unit 3 Scala Court, LS10 1JD, Leeds, Regno Unito
- 01132337070
- salesteam@cctvdirect.co.uk
- cctvdirect.co.uk
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NVR recording issue
Fix was done issue put right with minimal fuss.
Technical support
Would just like to say if your thinking about getting cctv then this company is the one to definitely buy your system from as the product speaks for its self right piece of kit and the technical team are 10/10 twice now I’ve had a couple of technical issues and a guy called Lamont resolved them both quick time and can’t do enough for you not often you come across technical support as good so definitely a 👍 from me would highly recommend this company CCTV Direct 💯
I've had support from CCTV DIRECT since…
I've had support from CCTV DIRECT since 2018. Numerous reasons to call for help and always resolved by them with good humour and professionalism. Dan give me advice last week on how to expand our security cameras using most of our existing equipment. Very grateful for their help would recommend them based on my 8 years of experience
Great staff & Company
Dan, Matthew, Millie, Lamont just a few of the people I’ve had the pleasure of dealing with at CCTV Direct over the last few years. Nothing is to much trouble and as a company CCTV direct are so far out in front of any other supplier we use. Friendly, unbelievably helpful and always there in our times of need. 5* from us at L Wilson Security Ltd
So help full and the knowledge of the…
So help full and the knowledge of the product they sell, is second to none Thank You Dan
Tech support is worth buying the…
Tech support is worth buying the cameras from cctv direct alone , very helpful always sort any problems out site
Amazing support
I had a video loss issue, and Daniel Lee solved it. He was determined to find the cause and would not rest until he did. It's so good to have a technician who knows what he is doing and will work hard to resolve an issue.
Absolutely delighted with Daniel’s support.
What a great group of knowledgeable…
What a great group of knowledgeable friendly people, if you need CCTV these are the people you need on your team. Thank you 👍🏻
I’m delighted to give a hearty Five…
I’m delighted to give a hearty Five Star rating to CCTV Direct and in particular special mention for Daniel Lee who was able to log in to diagnose and fix two cameras which had stopped working. The process was carried out quickly and without charge, and in an extremely friendly and professional manner.
Look no further than this company for any surveillance equipment. Above and beyond during every interaction with them. Thanks again.
Had an issue with my cameras and not…
Had an issue with my cameras and not working. I called the help line and they went through everything on the phone with me. I am not very tech savvy but they made it idiotic proof, all cameras are working now. They even showed me to set the images in order . Can not fault excellent service start to finish.
Customer service was amazing
Customer service was amazing, speedy response, problem solved within 30 min of raising my support ticket.
I’ve been using CCTV Direct for a while…
I’ve been using CCTV Direct for a while now and the service is spot on every time. Matthew and the team consistently go above and beyond — knowledgeable, responsive and actually understand the technical side rather than just reading from a script.
Matthew is always on point with tech support, quick to resolve issues and happy to offer proper advice when needed. The products are reliable, well-priced and delivered without hassle.
Solid company, solid support — exactly what you want when you’re on site and need things to work first time. Highly recommended.
CCTV FAULT
Rang in for some assistance and Lamont took over remotely and completed the task in hand no bother….top man and reliable as usual.
I have never known service like this…
I have never known service like this EXCEPTIONAL is an understatement!!! I acquired an commercial installation I was able to sort the NVR by myself but because the cameras had an unknown password DAN spent all afternoon sorting this problem remotely.. DAN is top of my XMAS list ! Bravo CCTV direct your staff are a life saver
Had some problems with network…
Had some problems with network connection for a Ptz joystick, and Lamount helped fix it. Best tech service support. 100% recommend.
answered query quickly and effectively…
answered query quickly and effectively allowing us to resume operation with minimal downtime resolving our issue
Brilliant service
Brilliant service. I am highly delighted that Dan sorted the problem I had with his knowledge and tech skills. Thank you
Totally focused on resolving problems…
Totally focused on resolving problems customer focused
Excellent customer communication
An asset to the company I would recommend this company to anyone great team
The best technical support that I have…
The best technical support that I have experienced in my 35 years of cctv installation.
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