Been using them for a good few years now still come through on price and service and have had little issues where I've needed to contact them - everytime I have they've resolved it promptly.
L'azienda ha risposto
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Great help from Sully at CCTV Direct in getting a vital alarm battery delivered to me here in Dublin. He managed to circumvent some potential Brexit-related issues and solve a delivery issue that woul... Leggi di più
L'azienda ha risposto
Ordered a few times before and always a good experience. Well priced products with good offers. When arrived they are all as expected. The team will help answer questions and resolve any issues. Qui... Leggi di più
L'azienda ha risposto
CCTV Direct was Amazing Emayr at CCTV Direct was very helpful and knowledgeable and helped me configure a new POE Camera on an NVR connected to a home network and accessed via the iVMS-4200 clie... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di sistemi di sicurezza
- Negozio di allarmi antifurto
- Società di distribuzione via cavo
- Fornitore di allarmi antincendio
- Telecamera per il traffico
- Negozio di apparecchiature per la sicurezza
Scritti dall'azienda
At CCTV Direct Online, we specialise in the supply of professional-grade CCTV security cameras, DVR and NVR recorders, intruder alarms, and security lighting – serving both trade and retail customers across the UK. With over a decade of hands-on experience in the security sector, we’re proud to be recognised partners of top-tier brands including Hikvision, Texecom, Pyronix, Paxton, EZVIZ. We work closely with a wide range of customers – from wholesalers and professional installers to electricians, homeowners, and business owners – offering not just products, but complete security solutions. Our in-depth technical knowledge allows us to offer genuine advice, product recommendations, and pre-sales support tailored to your project needs. Whether you're tackling a single-site install or a multi-location project, we’re here to help. We also offer quantity discounts for repeat and bulk buyers, helping tradespeople and businesses stay competitive while using top-quality gear. Our trade counter is open Monday to Friday from 9am to 5pm, and Saturdays from 10am to 5pm – and we welcome walk-ins and collection orders. Our goal is simple: to provide top service, trusted products, and expert advice that helps keep your property protected. Security made easy, with people who know the trade.
High Quality Products
Scritti dall'azienda
- CCTV Direct Online supplies High Quality Products
- We are dedicated to providing products and services that meet or exceed our customers' expectations. Adhering to industry best practices, we continually strive to enhance our service effectiveness.
Trade Perks Just Got Better!
Next Day Delivery • 3-Year Warranty • Easy Returns • 5% Off for Installers
We’re here to support every install with:
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Informazioni di contatto
73 Whalley New Road, BB1 6JY, Blackburn, Regno Unito
- 01254693786
- info@cctvdirectonline.co.uk
- cctvdirectonline.co.uk
New AI CCTV Camera Just Launched!
4,5
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 42% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Straight forward order and delivery at…
Straight forward order and delivery at a good price. Recommended to all..
1 giugno 2026
Good and gast
26 maggio 2026
Risposta di CCTV Direct (UK) Limited
Thank you for your kind review! We’re glad you found our service good and fast. We really appreciate your support.
Misled on stock
I contacted them via WhatsApp as no one was picking the phone up, asked a about a specific camera and confirmed with them a number of times, the type of camera and stock holding. I was informed that they had stock so I ordered, heard nothing after chasing numerous time on calls and WhatsApp until Friday when someone picked up and subsequently informed me that they were waiting for stock to come in!!
I only went with this company as they assured me that stock was available.
Really poor service and lack of communication, be straight with customers as this, even if the not the response they want will at least give you credit.
2 giugno 2026
Swift turnaround and delivery.
Full specification provided so you know exactly what you’re buying and delivery was very swift.
1 giugno 2026
Risposta di CCTV Direct (UK) Limited
Thank you for your wonderful feedback! We're delighted to hear that you found our product specifications clear and helpful, and that your order arrived quickly. We work hard to provide accurate information and fast delivery, so it's great to know we met your expectations. We appreciate your business and look forward to serving you again.
Risposta di CCTV Direct (UK) Limited
Thank you for your review! We’re delighted everything arrived on time as promised — sometimes even we surprise ourselves! 😄 Thanks for choosing us, and we look forward to serving you again.
Extremely disappointing experience
Extremely disappointing experience with CCTV Direct UK Ltd. I purchased an outdoor junction box costing only £5, yet I was charged an excessive £7 delivery fee within the UK, which already felt unreasonable. To make matters worse, the item itself was completely not fit for purpose and failed to meet expectations.
The return process was unnecessarily complicated and outdated. Customers are expected to download, fill out, and print a return form to include with the item, turning what should be a simple return into a frustrating and time-consuming exercise.
The worst part was the customer service. The returned item was received by them within just two days, yet they still delayed processing the refund for another four days. I had to make multiple calls and repeatedly chase them before the refund was finally issued. Customers should not have to fight for money that is rightfully theirs.
The staff I dealt with were unprofessional, dismissive, and seemed completely uninterested in dealing with customers properly. There was little concern shown for resolving the issue, and politeness appeared to be an afterthought.
Overall, this was a poor experience from start to finish — overpriced delivery charges, a product that failed to do its job, an unnecessarily painful returns process, delayed refunds, and disappointing customer service. I would think very carefully before purchasing from this company again. Please avoid them at any cost and do not buy from them!
25 maggio 2026
Been using them for a good few years…
Been using them for a good few years now still come through on price and service and have had little issues where I've needed to contact them - everytime I have they've resolved it promptly.
30 maggio 2026
Risposta di CCTV Direct (UK) Limited
Thank you for being a valued customer for so many years. It's fantastic to hear that we've continued to deliver great value and service whenever you've needed us. We're especially pleased that any issues you've encountered were resolved quickly by our team. Your trust and support mean a lot to us, and we look forward to helping you again in the future.
Quick delivery
27 maggio 2026
Risposta di CCTV Direct (UK) Limited
Thank you for your feedback! We're glad you were happy with the quick delivery. We appreciate your business and look forward to serving you again in the future.
Slow delivery dispatch and the slow DHL…
Slow dispatch and then slow DHL delivery still not arrived
Also no communication from CCTV direct when I tried to ask questions on the phone, wats app and email.
29 maggio 2026
Risposta di CCTV Direct (UK) Limited
Thank you for your feedback! We're glad your package arrived on time and that you're happy with the product. We appreciate your support and hope to serve you again soon.
Risposta di CCTV Direct (UK) Limited
Thank you for your feedback! We're glad you found the experience quick and straightforward. We appreciate your support and look forward to welcoming you back.
Risposta di CCTV Direct (UK) Limited
hank you for your feedback! We're pleased to hear you were happy with our service. We appreciate your support and look forward to helping you again soon.
G2H rather than G2-L ...good idea
The second part of my overall purchase meant that CCTVDirect substituted two cameras - upgrades to the ones I actually thought I wanted - which caused me quite some concern.
However, having researched the matter over the last few days and also having spoken to them (via WhatsApp, and they also telephoned me), I now see that CCTVDirect's replacements (recommended to them by Hikvision) are going to serve me better than my original plan.
There would have been no problem had I rejected the substitution for a refund, but I decided to stick with the cameras sent because I think they'll serve their purpose more effectively.
I'll be happy to buy from them again and to use their experience. Next time I will telephone beforehand if there's a risk of the camera being an older model (G2-L) and perhaps their website being a bit behind.
18 maggio 2026
Risposta di CCTV Direct (UK) Limited
Thanks for the detailed review and for giving us the chance to explain the camera upgrade. We completely understand why the substitution was a concern at first, especially when you've carefully chosen specific models.
We're glad that after doing your own research and speaking with our team, you felt comfortable keeping the upgraded cameras and could see the benefits they offer. We always aim to recommend the most suitable and up-to-date products available, but we know it's important that customers have all the information they need to make the right decision.
We really appreciate your understanding and your confidence in our advice. Thanks again for choosing us, and we look forward to helping you with future purchases. A quick call before ordering is always welcome if you'd like to double-check availability or discuss the latest model options.
Risposta di CCTV Direct (UK) Limited
Thanks for your review! We're pleased to hear you found our service speedy and efficient. We appreciate your support and look forward to helping you again in the future. 😊
Risposta di CCTV Direct (UK) Limited
Thanks for your great feedback! We're delighted to hear that your order arrived quickly and that you had a positive experience with our customer service team. We really appreciate your support and look forward to serving you again soon. 😊
GOOD QUALITY PRODUCT DELEVERY EXCELLENT…
GOOD QUALITY PRODUCT DELEVERY EXCELLENT WOULD USE AGAIN WEBSITE EASY TO USE
13 maggio 2026
Risposta di CCTV Direct (UK) Limited
Thank you for your review! We're pleased to hear that you were happy with the quality of the product, the excellent delivery service, and how easy you found our website to use. It's great to know you'd choose to shop with us again. We appreciate your support and look forward to serving you in the future. 😊
One of the units purchased was DOA
One of the units purchased was DOA - have contacted via web form but have not heard back as yet
14 maggio 2026
Top service
Top service. Very efficient and seem to always have the latest products in stock before even the main distributors.
8 maggio 2026
Risposta di CCTV Direct (UK) Limited
Thanks for the great feedback! We're really pleased to hear you've had a positive experience with us. We work hard to keep up with the latest products and make sure our customers have access to new technology as soon as possible. Your support means a lot to us, and we look forward to helping you again on your next purchase. 😊
Good delivery and good product
7 maggio 2026
Risposta di CCTV Direct (UK) Limited
Thanks for your review! We're glad to hear that you're happy with both the product and the delivery service. We appreciate your support and hope to see you again for your next purchase. 😊
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