Remote access A big thank you to Lamont at CCTV Direct Leeds I was having some difficulties with a customers camera set up and Lamont was able to log on remotely and give me a tutorial regar... Leggi di più
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This company is heads and shoulders above other support companies I get. Can’t fault them at all. Lamont spend time sorting IP address out for several cameras onto a Hanwha system and was superb and s... Leggi di più
Their customer service is first class. I've had so much help from before purchasing to getting my system u and running and helpful tips to boot. Really pleased with my experience so far
Spoke to Lamont regarding a rare faulty camera, wasn’t 100% on purchase date if it was in warranty or not. Lamont found my order, quickly diagnosed the issue and said it needed to be replaced under w... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We are CCTVdirect, we started our journey back in 2007 and have since become one of Europe’s leading CCTV & security distributors. At CCTVdirect, we do things differently, our main focus is the customer, and offering a service from start to finish which is head and shoulders above our competition. We do this through concentrating on a few simple elements, our solutions & our team. We’re at the forefront of the industry, always researching new solutions and developing our offering in this fast-paced technology sector. We pride ourselves on our hand-picked team, from technical specialists to industry-leading account managers, you can rest assured you’re in safe hands with CCTVdirect. We’re Yorkshire born and bred and proud of it, so if you’re in the area, pop in for a proper Yorkshire brew and we’ll show you exactly why we’re the right supplier for you.
Informazioni di contatto
Unit 3 Scala Court, LS10 1JD, Leeds, Regno Unito
- 01132337070
- salesteam@cctvdirect.co.uk
- cctvdirect.co.uk
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As always you these guys sorted my…
As always you these guys sorted my problem swiftly and with out any fuss
Always have an excellent experience…
Always have an excellent experience with the Tech Support at CCTV Direct.
Both Adam and Lamont have resolved issues I've had in under 5 minutes! I would highly recommend their service. ✅👍🏻
Needed help organising our cameras…
Needed help organising our cameras across 2 NVR's. Spoke to Lamont who was brilliant. Went above and beyond to make the changes I needed, which were far more complex than I could have handled, while I sat back in my chair! Lamont provides a very friendly, professional and approachable service and I can't praise him highly enough.
Dealt today with Daniel Lee.
Dealt today with Daniel Lee.
He went over & beyond to get my system up and running.
Thanks for being there when I was stuck. Getting systems up onto the internet is sometimes daunting for me when it doesn't go right straight away, & it's great to have somebody on the end of the phone & who can log in to help.
Thanks again
I called Cctv Direct technical…
I called Cctv Direct technical department for some help with some Hik vision Camera issues and Dan helped me through everything stayed on the phone for at least half an hour to make sure that everything that had been done had been done properly. Cctv Direct have always been amazing in a technical help I rate this company 100%.
Lost camera connection after broadband change
I recently changed my broadband supplier and lost connection with all my cameras and didn't know how to get them reconnected to the DVR.
The technical team at CCTV Direct are brilliant, both Lamont and Daniel who have answered my phone calls have sorted things out for me. Lamont always calls me back so that I'm not just waiting on the phone while he gets things back up and running.
I have recommended CCTV Direct to my friends and family and will continue to do this.
CCTV Direct are a great local company
CCTV Direct are a great local company. Their support team is superb, really knowledgeable, easy to get hold of and a real pleasure to work with. Lamont has helped me out the last few times and is an absolute superstar with the patience of a saint. Thank you guys… keep up the good work.
Guy from Wetherby Padel.
A customer had a problem with a camera…
A customer had a problem with a camera that was installed 8 years ago. Lamont and Adam were amazing. They explained clearly and quickly what needed to be done, accessed the system remotely and fixed the issue straight away.
Thank you very much
Adams done it again!
Adams done it again!
This was a tricky one where a customer had changed the service provider and NVR wouldn't connect to the router.
After no more than 10-minutes a rare issue had been sorted and the customer was back online!
Thanks again CCTV Direct for your ongoing tech support.
Extremely helpful tech team 👍🏼
Fantastic
Fantastic knowledge, service and aftercare! Could not recommend more highly! Both Matt and Lamont super helpful in every way.
Thank you
Technical support from Adam was…
Technical support from Adam & Lamont was excellent! Thanks!
Lamont thanks for jumping in to help…
Lamont thanks for jumping in to help with a firmware update .
Really quick response aswell.
Thanks
Lamont responded straight away to…
Lamont responded straight away to resolve my issue which enabled me to finish the installation. Been with cctv since the they started and have never been interested in leaving, great support from all the team.
Spoke to Lamont at support yesterday as…
Spoke to Lamont at support yesterday as I was having trouble connecting a new UNV IP camera to replace a faulty one. I couldn’t get my laptop to connect to it, but he remotely accessed my laptop and reconfigured the network settings so I could connect to the new camera. Everything was sorted in about 10 minutes. Top man — really knows his stuff!
Above and Beyond
great service form Lamont and Dan always happy to above and beyond.
Needed their help again
Needed their help again after power cut and 11 of 16 cameras went down. Lamont remotely connected them back up. Easy to talk to. Understood the problem immediately and spent time resolving it. Excellent service. Highly recommended.
We have received exceptional service…
We have received exceptional service and support from CCTV Direct throughout the entire process. From the initial advice and product recommendations through to after-sales support, nothing has been too much trouble.
Lamont in support has always been responsive, knowledgeable, and willing to go the extra mile to ensure everything runs smoothly. The level of customer service has been outstanding, and it is refreshing to deal with a company that genuinely cares about its customers.
We would highly recommend Lamont and CCTV Direct to anyone looking for reliable products backed by excellent support and service.
Very efficient and great support.
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