Carsa - Portsmouth Recensioni 

Excellent service, quick, easy and fully comprehensive. Callum couldn’t have been more friendly knowledgeable. Would highly recommend. Also amazing car.

Today I went to buy a car with Stevie he was very helpful getting us the deals we want with the price we want even going the extra mile to get us discounts where possible.

I caused some trouble but he never wavered. The test drive perfect.

The car lovely,

Paperwork quick and efficient.

Couldn’t ask for a better salesman.

Was given a date and time to collect a car at their Portsmouth showroom. 15 miles into my journey to collect it I received a phone call to be informed it wasn’t there but 320 miles away in Durham, no explanation, just nothing. They did say sorry.

Callum at Portsmouth sold us our new vehicle. Great help, very welcoming and explained everything thoroughly. Thank you very much!

Great service from Doug every friendly

Great customer service. I was given time to ask questions. I was welcomed with smile and treated with respect.

Wonderful customer service experience.
Joccoaa was brilliant all through my visit

I only give 4 stars just because wasn't told on arrival what I will need to do transfer not payment

We purchased a vehicle on the 21st June, this process was smooth and we were happy with our purchase. The only downfall was we were left with 30 miles petrol in the vehicle.
However, since then we have tried to contact Carsa regarding our tyres and our logbook we’ve had no reply apart from 1 email to say they’ll get back to us it has now been 7 weeks with no luck. The vehicle was given to us with tyres that had cracks in- all the way round with awful tread. We also haven’t received the logbook so we’re still not the registered keepers of the car. We shouldn’t have to be sorting this our end when we were told they’d send us the logbook within 4 weeks.

We live 2.5hours away from Portsmouth so turning up to the showroom isn’t an easy option for us.
Carsa should do better with communication, we won’t purchase another car with them in the future.

From the minute I walked through the door everyone was so friendly, welcoming and accommodating and patient with me. I couldn't believe how quick and easy the process was from the start to driving my new car away without any pressure. 5* service, would highly recommend.

I received amazing service and was thoroughly looked after throughout the whole process. Special shout out to Kam who helped me profusely.

Guy who sold me the car was professional, polite and extremely likable!
Very organised process and impressed with the service, at this point I would definitely recommend

Very good experience with Noris. Easy sale. Very welcoming!!

Many thanks to Byron who made today's car purchase very efficient and hassle free. He was very polite and didn't give the hard sale.

Really good service

Noris was helpful and patient as we went through the process of buying a car with Carsa.

Great service and very professional, big thank you to the dealer who offered me service

Fair and good price and joccoaa
Was very helpful explaining every thing

Visited the Portsmouth to collect my iX3. Excellent service from Byron and Russell, the manager. Great service - recommended

I wanted to buy a car from Carsa - it was perfect for my needs. I arranged to travel over from the Isle of Wight to Portsmouth. I booked the ferry and train tickets and the night before was told that the vehicle did not make it on the transporter to be taken down to Portsmouth. The odd thing is that on the listing it said the vehicle was "Portsmouth" which I one of the reasons I selected it. Apparently they're held in a pound and transported to the dealership for test drive/sale. Anyway, that was not to be. We arranged another visit later in the week and when I arrived was met with some nice guys, good vibe, fun etc - they eventually got the car out (despite it being blocked in and knowing I was arriving that day to test drive and potentially collect) I noticed the charging flap was open, so I pushed it closed and it wouldn't open again, despite many staff members trying to open it. Whilst the young sales lad was on ChatGPT I looked around the vehicle, looked nice, but the seat wouldn't fold forward, suffice to say the cable had snapped and that's why (I've been in the auto trade for 30 years). so it was decided that these two things needed to be fixed. I drove it and it was lovely and to be expected but needed those two things to be rectified before I bought it. I came home empty handed having waste another ferry and train journey. I'd already paid a reservation fee of £39 btw. 2 weeks later they still haven't got the parts in from Fiat and I'm carless which is not ideal on the IOW. I spoke to them this morning regarding the reservation refund and the refund for the two wasted trips (I did my part by turning up intending to buy) - the "PREP" department failed in their obligations with regards to checking the vehicle over ready for sale. They have refunded me for the reservation fee, but I'm out of pocket by £60 of my travel costs. It's their fault 100% that they can't run a business efficiently by a) ensure the vehicle meets the transporter on the first trip an b) ensure the vehicle is in a sales worthy state and not require a new cable for the drivers seat to fold forward, and potentially a new solenoid for the charging flap. The communication has been poor and it's as if they don't really care. Well, they've lost a customer for life now, as i've just bought a new car online and it will be delivered to my home on the IOW in two weeks. I've never had such a dreadful customer service experience as this, and I wouldn't recommend them to anyone. I will pursue the £60 through legal avenues, as they were responsible for me being out of pocket and me acting in good faith by turning up with a view to buying the car. Just be careful if you attempt to buy something from them and you need to travel at quite a significant expense to yourself (which I was happy to pay should the car be fixed and available) - I was not happy to wait for an undeclared period of time before it was ready - Fiat couldn't give a timescale for what was essentially off the shelf parts, and neither could the dealership. Poor from one end to the other.