Carsa - Portsmouth Recensioni 

This was my first time purchasing from a dealer. Louis was very helpful, polite and was not pushy at all. Was able to answer all questions we had for him. This was very positive experience and would buy from Carsa again! Only feedback I have would be the confirmation text I received did not register my response when confirming I would be attending the test drive. Thanks again Louis

From the beginning they have been very knowledgeable and patient with my various questions. Very professional and friendly throughout the experience.

Steve was fantastic, really helpful and looked after us well! Even making me 3 cups of tea ! We’ll definitely be back x

Very easy to deal with from the start.

Louis was really friendly, helpful and honest. Took us through the process, we test drove the car with ease and completed the purchase with his patient guidance. Thank you 👍🏻

Post sales procedure is poor
No respose to emails
Been sold car without the V5C

Very good. Callum was very good. Efficient and well presented. All staff brilliant. Very easy.

My experience was good. I found the car online, saw it, reserved it and did a test drive. The service was quick since I did the finance stuff on the phone before coming in. But it was slightly delayed due to their warranty offers, so I went back the next day. However we didn’t get the warranty anyways due to my budget, but still got the car.

Even though I got my car, I’ll give my experience a 3 star. The reason is because of those issues;

1. Warranty pushy - I wasn’t really interested in the warranty as I got my own plans on getting one. But I feel as they get some commission out of it, so they’re trying to give me offers as much as they can to my budget. But I’ve been giving some signals that I don’t want it. Was hard to say it, since I don’t want to make them mad or change their attitude. (I know from experience)
2. Apple car play issue (main drop) - bought the car, dealer said that I need to use the cable to connect. Use my original (from the box) Apple cable, it didn’t work - so I called carsa, when to their depo, they couldn’t fix it, and said I try it myself (which I before) or go Peugeot but I have to pay. Lucky I’m quite good with tech so I found the correct file and updated it (thanks to the Peugeot forums online - the app gives the wrong certification. I don’t know why). If it’s an elderly buying this car, it’d be a different story.
3. Service history of 2026 missing and 2nd car keys (spare key)- would be nice to have a spare but not for Peugeot 2008 2020 gt

That’s really it….. It’s a ok experience but the Apple car play got me all over the place in the past week.

Improvement - check the entertainment system before selling? if it actually works? If so, maybe show them that it works? 🫪

I know they’re always busy but everyone is tbf

Excellent range of cars and customer service

Excellent service. Great communication and a smooth purchase from Guy at Carsa Portsmouth. Really happy.

Prior to arriving to purchase our car, we had been told to attend our booking at 1pm. On the day of booking we received an automatic message to confirm our booking and inform us that if we did not attend at the time of booking our £39 deposit would be taken. We arrived at 1pm and waited an hour before being seen by a member of staff. During this period nobody came to check in but rather staff instead focused their attention on going to the local shop to buy themselves some drinks instead. New customers were attended to, however we were still waiting. When someone finally arrived, we were told ‘Sorry, I thought someone was already helping you’. Someone then arrived to tell us that the car was ready for a test drive which was not the purpouse of the appointment- we had our test drive a week prior and were ready to purchase. We then waited another half an hour for the invoice. Prior to this we also requested the car be charged prior to purchase- this did not happen.

A few suggestions:
- There needs to be a system where customers are informed of waiting times, an hour is not an acceptable amount of time to wait for a service, especially if you are happy to take the booking fee if customers are late
- there should be a record of why the customer is coming (i.e. are they here for a test drive/ service/ purchase) and staff should check these to make processes more efficient

All in all it was incredibly disappointing and what was more frustrating was that the staff clearly did not care.

Great price - reasonable part exchange.
Customer service a little disjointed.

The whole experience was enjoyable/straightforward. The £39 booking fee for a test drive is a great tool making choosing a car much easier. In addition to keeping you with one car supplier, instead of going on the tour of car suppliers, garages.

Kind regards Brent Robson

Steve helped us out and was absolutely amazing the paperwork took us longer then expected not due to him but he went back and forth to get it sorted out for us and this was all with a cast on his foot up and not once did he seem like we had put him out of his way. Once all the paperwork was sorted we then realised the car we came with the battery died and I asked for his help he immediately went to get a jump start and got it started for us. An absolutely amazing chap and amazing customer service. We love the car as well. Thanks Carsa definitely be back.

Great experience at carsa from start to finish - Guy was our salesman and very helpful all throughout & was happy to answer any questions we had.
Would highly recommend carsa

The staff were nicely laid back. No pressure at all. I was given the car to test drive alone with plenty of time to do so. Doug was friendly and professional. Would highly recommend the team at Portsmouth.

I found the service absolutely excellent, particularly from the two managers who were working that day. One had recently moved over from Southampton, and the other is a manager who is usually based there.

The manager who had moved from Southampton was incredibly knowledgeable and confident. He gave me clear, detailed information about everything I asked, including the car policies, which left me feeling completely reassured and confident.

As always, the manager who is usually there provided fantastic customer service from beginning to end. The other members of staff I dealt with were equally impressive, and the whole experience was genuinely excellent.

Please feel free to identify the members of staff who served me that day and use their names in any feedback. I’d really like them to know how happy I was with the service they provided when buying my Jaguar Ipace.

Great experience thanks to Guy

After seeing the car my son settled on for his first car as a 17 year old, Guy was professional throughout. Sadly, he was away on our scheduled collection day, and we were left with Jocaooa instead. We found her incredibly salesy, pushy, gobby, patronising and presumptuous. She struggled to accept that we simply wanted the car without all the add-ons and gimmicks they try to sell on top.

What should have been a simple paperwork transaction paid by bank transfer took over two hours, to the point that the manager, Steve, had to step in. We were told just as we were about to sign and pay that the 90-day warranty was capped at £500 and limited to a single claim. Handing over almost £13k with so little protection is ridiculous. At that point we decided not to proceed.

As we were considering leaving, I spoke to Steve and explained what had happened. He came over, sat with my family, and talked through the options. He agreed to reduce the price of the 1-year warranty, though it couldn't be included free of charge - this wasn't an attempt on our part to negotiate a discount, we simply felt genuinely misled. Had we known upfront, we wouldn't have bothered with the car and would have looked elsewhere for one with adequate warranty cover.

Steve rescued the sale, and we went ahead. He handed the paperwork back to Jocaooa to complete, where she misspelt my son's name based on how she assumed it should be spelt, and even presumed he had a nickname. I spotted the error immediately and asked her to fix it. She confirmed she'd corrected it on the DVSA and warranty paperwork, and that updated documents would follow by email before close of business. The documents that arrived still had the incorrect name. A few days later the V5 arrived, also incorrect, leaving us to pay for admin to get her mistake corrected on the V5, on top of the time wasted.

We called Carsa to get the warranty document amended and were told it would be sorted and emailed the same day. Nothing arrived. I then chased by email - again nothing. I finally called Carsa HQ and the document was corrected and issued immediately (thanks, Erin).

Come on Carsa - this is basic stuff. I'd also recommend Jocaooa learns how to handle customers with more professionalism. It's OK if a customer doesn't want bolt-on products; not everyone wants everything on offer, and we're not walking chequebooks for your commission.

If Guy had handled the paperwork throughout, I think it would have gone a lot more smoothly.

Really friendly staff who made the process easy from the start.

Great service at a very stressful time buying a car for the first time by myself in over 20years but everyone was very helpful, put me at ease and guided me through. I dealt with Steve who didn’t put me under pressure, took time to explain things and helped me get the best price for my part-exchange.