Carsa - Portsmouth Recensioni 

I wanted to buy a car from Carsa - it was perfect for my needs. I arranged to travel over from the Isle of Wight to Portsmouth. I booked the ferry and train tickets and the night before was told that the vehicle did not make it on the transporter to be taken down to Portsmouth. The odd thing is that on the listing it said the vehicle was "Portsmouth" which I one of the reasons I selected it. Apparently they're held in a pound and transported to the dealership for test drive/sale. Anyway, that was not to be. We arranged another visit later in the week and when I arrived was met with some nice guys, good vibe, fun etc - they eventually got the car out (despite it being blocked in and knowing I was arriving that day to test drive and potentially collect) I noticed the charging flap was open, so I pushed it closed and it wouldn't open again, despite many staff members trying to open it. Whilst the young sales lad was on ChatGPT I looked around the vehicle, looked nice, but the seat wouldn't fold forward, suffice to say the cable had snapped and that's why (I've been in the auto trade for 30 years). so it was decided that these two things needed to be fixed. I drove it and it was lovely and to be expected but needed those two things to be rectified before I bought it. I came home empty handed having waste another ferry and train journey. I'd already paid a reservation fee of £39 btw. 2 weeks later they still haven't got the parts in from Fiat and I'm carless which is not ideal on the IOW. I spoke to them this morning regarding the reservation refund and the refund for the two wasted trips (I did my part by turning up intending to buy) - the "PREP" department failed in their obligations with regards to checking the vehicle over ready for sale. They have refunded me for the reservation fee, but I'm out of pocket by £60 of my travel costs. It's their fault 100% that they can't run a business efficiently by a) ensure the vehicle meets the transporter on the first trip an b) ensure the vehicle is in a sales worthy state and not require a new cable for the drivers seat to fold forward, and potentially a new solenoid for the charging flap. The communication has been poor and it's as if they don't really care. Well, they've lost a customer for life now, as i've just bought a new car online and it will be delivered to my home on the IOW in two weeks. I've never had such a dreadful customer service experience as this, and I wouldn't recommend them to anyone. I will pursue the £60 through legal avenues, as they were responsible for me being out of pocket and me acting in good faith by turning up with a view to buying the car. Just be careful if you attempt to buy something from them and you need to travel at quite a significant expense to yourself (which I was happy to pay should the car be fixed and available) - I was not happy to wait for an undeclared period of time before it was ready - Fiat couldn't give a timescale for what was essentially off the shelf parts, and neither could the dealership. Poor from one end to the other.

I was very happy with Steve and russ buying my JAECOO7 and selling me a Audi A6 avant and how they help with everything no pushing and no hassle I was very happy with their service and experience thank you

Very smooth process, really appreciated the WhatsApp messaging service. Callum dealt with us and was a star, very professional young chap. Nice car and all info available, very transparent process and not pushy. Would recommend!

Great experience with Guy today, highly recommend!

Louis was just brilliant. Took time with to us and made sure we had the best deal.

Excellent communication, and very straightforward information. Thank you Guy

Efficient Helpful Staff, especially Guy, who made the whole sale/purchase very efficient.

Joccoaa made this experience quick and easy, she explained everything well and simple. Would recommend buying from her again.

Great experience. Guy met us and explained all the details. He was efficient and friendly. Thank you.

The manager at the Portsmouth branch is unbelievably rude and a bully.

The car I bought was ok, but the inside of the car was covered in a sauce and had rice in the air vents. I am guessing a staff member from their Halesowen or Portsmouth branch used the car as it had Pho as a destination in the sat nav.

The car had not been cleaned, despite a promise when we were buying it that they would clean it. I had to pay and take the car to be cleaned myself.

It was also missing items shown in the listing of the car and the Portsmouth branch had to be chased three times and instead of sending me the branded item that should have been included in the car (as per the photos) sent a cheap alternative.

I was not given a proper handover with the car and was not shown how to use any of the functions.

Overall the car is ok but the manager needs a new job as he is not cut out for customer service.

Great service at Portsmouth branch, thank you to Callum for taking the time to help me through the process of test driving and purchasing my vehicle today. I was very happy with the service from the manager Russ , both were very friendly and extremely helpful. I am super happy with the purchase and service I experienced today. I would highly recommend

Louis and Guy were very helpful and efficient. We had no hesitation in purchasing our next car.

Russel and guy were very professional and helpful.

Friendly clear consisce service, everything was explained thoroughly, no hidden surprises or cost, and very personable

Shambolic Carsa Sales - Portsmouth
I arranged a time with Carsa when I could have a look at a specific car and test drive it. I arrived slightly early after travelling by train for over an hour. When I arrived, I was told that they were short staffed but could show me the car I wished to buy outright. When I got into the car, a young saleswoman, who I believe tried to be as helpful as possible, stood outside the car and asked me to start the engine. The car I wanted to buy was a hybrid, and as I was unused to driving anything other than a petrol engine, I said I could not take it for a test drive until I was shown all the basic mechanical/electrical elements of the car, including the navigation system. She said no one was available at the time, even though I had made an appointment in advance. I said I could wait until someone became available.
We then agreed that someone would contact me by phone when this person was able to give me a rundown of the basics of the hybrid car. An hour and a half later, I heard absolutely nothing from them. When I returned to the car showroom, the sales personnel behaved with total indifference, as if nothing was wrong. I went to the receptionist to ask for my deposit back. No apology was made. I was told again they were short staffed, and when I said they should have contacted me before I left for the appointment, he had the audacity to tell me they had sent a message the night before, when clearly none other than my appointment time had been sent.
It’s beyond understanding why a company would behave with such a lackadaisical attitude to customers ready and eager to buy their products.

The whole experience of buying a car was easy, friendly, and customer focussed. The integration of the website, the call centre, and the dealership was seamless. The staff in branch were really helpfull, and not pushy at all, and I was very happy with the car and the price.

You had in stock the exact car I wanted. However, while the salesman dealt with us well it would have been good had he had more of an in depth knowledge of the make, model and history of the car. In particular some proper knowledge to help with charging the vehicle would have been helpful.

Purchasing a new car can be very stressful but the team at Carsa Portsmouth made me welcome and assured from the moment I arrived that they would do all they can to make things easy and stress free.
The site was clean, tidy and relaxing. The staff were friendly and professional at all times but approachable and easy to talk to. Their systems and processes were explained and worked seamlessly. Great onsite facilities. Nothing was too much trouble.
If fully recommend.
Thanks Carsa Portsmouth….

Was very nervous about getting a car but Louis was so helpful and patient and kind and got me exactly what I needed with in my budget so I couldn’t be happier and I highly recommend the process as this team walks you through it and it was actually an enjoyable process. Very pleased with my lovely car Thankyou so much.

Excellent service