Carrington Dean (Scottish Debt Advice) Recensioni 7461

I am writing this review to warn other consumers about my experience with Carrington Dean. I am currently escalating a formal 18-point complaint to the Accountant in Bankruptcy (AiB) regarding systemic mis-selling, professional negligence, and a complete failure of customer care.I was advised in writing by this firm that a Protected Trust Deed would "protect my assets" and was "just an arrangement." This was entirely false. As a result of this advice, over £20,000 of my home equity was taken upon a property sale. Furthermore, despite having a lifelong diagnosis of dyslexia, I was pushed into speed-signing a 3,000+ word legal contract via Adobe Sign in exactly 4 minutes and 26 seconds with zero reasonable adjustments or informed consent.To make matters worse, weeks after my debt was fully satisfied and settled in full via my house sale, Carrington Dean continued to arrest and deduct money from my employment wages under the wrong scheme name ("Debt Arrangement Scheme").This firm has caused severe financial detriment and immense distress to a single mother. If you are looking for honest, transparent debt advice, avoid this company at all costs. Go directly to a free service like Citizens Advice instead.

Very understandable and accommodating. Correspondence with Paul over emails especially.

During perhaps the most financially challenging time of my life, Carrington Dean came to the rescue. DAS Advisor Dhishna Santoo was tremendously helpful, supportive and understanding and gave me the reassurance that I could survive my financial "crisis." I would highly recommend Carrington Dean and Dhishna if you are experiencing financial difficulties during this extremely challenging time. Their help and expertise is invaluable.

I had a suspicious call this morning from someone allegedly from Carrington Dean. I didn't give out any info but called the company myself.
I spoke to a lovely gentleman called Mikeal Dhalapah who was very good at assuring me it was indeed spam. He was then able to assist me with all questions I had. He was a cheerful, very helpful guy.
Debt is such a stressful struggle but with calming folks like Mikeal to talk to it's so much easier xxx

This man was absolutely amazing with me today. He deserves a raise in the work he does. I could rate him high enough. Great man. He explains everything perfectly for me. Thank you again sir. I hope the rest of shift goes well

Very helpful 👌 problem solved

Unfortunately, throughout my time with Carrington Dean, the service has been far below expectations.

Emails regularly go unanswered
Calls are not returned
Information provided has often been inconsistent or unclear

On top of this, I’m now being penalised for trying to settle my debt early. I’ve been told I must pay both the settlement figure and the remaining instalments to close the account — which is unreasonable and unacceptable.
It is frustrating that communication only seems to happen when I request to close the account, rather than when support is actually needed.
I expect:

A clear explanation of the settlement terms
A fair resolution that does not penalise early repayment
A prompt response to this complaint

If this is not resolved, I will have no option but to escalate the matter further.

Harshikha Boodhun Was incredibly helpful throughout my call. I got the information I needed and it was dealt with quickly and professionally.

Martin McGougan very straightforward and was a simple change of card details and payment. Helpful, quick and easy. Friendly and double checked all information. Thanks.

Kevin O’Leary what a great help
His advice and help was second to none.
He put me at ease from day one.
I just want to say a huge thanks Kevin you helped me get my life back on track.

I have been paying Carrington Dean’s massive fees for nearly 8 years, moving from a DAS to a Protected Trust Deed.
Last week, I was hounded by an aggressive debt collector (BW Legal) for a unknown parking fine from 2022. I contacted Carrington Dean for the protection I have spent nearly a decade paying for, only to be given legally incompetent advice in broken english by their front-line staff. Despite my severe anxiety, your call handler told me she "couldn't do much" because the debt wasn't listed, and told me to break insolvency rules by calling the aggressive collector back myself to gather information.
Under the Bankruptcy (Scotland) Act 2016, an omitted debt from 2022 IS bound by my 2022 Protected Trust Deed, and it is the Trustee's legal duty to handle it not mine.
I have submitted a Stage 1 Formal Complaint via email, explicitly stating I require EMAIL-ONLY correspondence due to my profound hearing loss. Do not call my mobile. I want a manager to review the dangerous advice given by your staff, contact BW Legal directly to tell them to back off, and process my final discharge without further delay. Disgraceful service at the finish line.

UPDATE 02/06/2026: As explicitly stated in my formal Stage 1 Complaint email, I am deaf and wear two hearing aids. Telephone calls are entirely unsuitable. Your response states someone will be "in touch directly" let it be known publicly that I expect this contact to be via written EMAIL ONLY. Do not call my mobile number.

Furthermore, since your front-line handler failed to do her job, I have already used a live chat to force the debt collector (BW Legal) to face the Bankruptcy (Scotland) Act 2016. Because I cited the correct legislation myself, BW Legal immediately folded, closed the file, and returned it to their client.

I have done your staff's leg work for them. I now require my allocated manager to reply to my Stage 1 Complaint email immediately to confirm this 2022 debt is officially integrated into my file, and to provide a definitive date for my final discharge paperwork. Keep it on email.

Ian was very helpful when I phoned I did wait aboot 30mins but when I finally got through he was so nice and had a very calming voice.
My payment hadn't went through the previous day so he took it over the phone then set up a direct debit.
Sorted Thankx

Hi my name is jane connelly I am approaching end of my trustdeed amazing people all of you but I would like to add special not for paul mowat case manager who has been ther for me for sum time now goin above and beyond to support me with any issues as life has been hard for last year and paul made me feel at complete ease never rushing me to send any documents emailing me no delay easing my stress completly I was finding difficulty calling trust

Pleasant and helpful. Advisor Antonia was really helpful and nice. If i need to phone again i hope i get her.

Once again dealt with the wonderful jacqui McKinnon who dealt with my payment break quickly and professionally. A credit to your company.

I always find the staff very understanding and offered 1st class service Martin.mcgougan

Garry was very friendly and in no time resolve my problem, very happy with the result
Leda McLean

I am suffering with severe mental health and anxiety I was dealing with Antonia noble as I spoke to all different people at the time Antonia is
amazing at her job making me feel at ease and very understanding and caring I honest don't think I have managed without her help
And compassion i have been dealing with Antonia for months now that makes it much easier with people with mental health as they feel comfortable speaking to one person
Thank you
Robert Murray

Very warm welcome,
Listened to me and made me feel and ease and supported me greatly with my financial struggles currently and very supportive. Great customer service . Thank you x

Call handler was very polite and very helpfull helped with my account and got everything sorted