This is my third review. I ordered a dress July 9 and it still has not arrived on October 15. I get courteous answers to my reviews but none give any real information or offer to help. I believe at th... Leggi di più
Carolmargaret Wilmington
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I ordered a shoe from this company. It was far too small, and smelled strongly of chemicals. I travel for work, so I could not return the shoes in the mandatory return time. I am used to that, and I... Leggi di più
Total Scam. Stay Away! Purchased a “lightweight cotton “ dress and two “linen” blouses as described on the web site. Was sent a dress labeled “100 % Polyesther” and the blouses were not linen. Contac... Leggi di più
Customer service does not offer a fair solution. My dress came with area on back seam unstitched. Size is not as described. Very pretty pattern, not impressed with fabric quality. I should not be pena... Leggi di più
L'azienda ha risposto
Violazione delle linee guida
Unfortunately Carol &Margaret gave me a…
Unfortunately Carol &Margaret gave me a « final offer” 1). Accept a 20% refund, keep the unusable dresses and get a 50% credit for more questionable purchases.
Or
2) Pay $75 to return to China the dresses I paid them $150 and trust that they will agree to a full refund.
Either way the customer loses for risking buying from them.
26 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
We are sorry to hear that you are disappointed with your experience and understand your frustration regarding the resolution options and return process. We regret that the outcome did not meet your expectations and apologize for the inconvenience this has caused.
Your feedback is important to us and has been shared with the appropriate team for review as we continue working to improve our products, policies, and overall customer experience. We value every customer's input and appreciate you taking the time to share your concerns.
If you would like us to review your case further or discuss your concerns in more detail, please contact us at care@carolmargaret-wilmington.com. We remain committed to assisting you and addressing your concerns as thoroughly as possible.
I received my order and had the…
I received my order and had the opportunity to try the items. The ordering and delivery process went smoothly, and I wanted to provide my feedback as requested.
3 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for taking the time to share your feedback! We're pleased to hear that your ordering and delivery experience went smoothly, and we truly appreciate you letting us know about your experience.
Your feedback means a great deal to us and helps us continue improving our products and service. As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code B47SZRSJD3MM at checkout.
Thank you for choosing us. We look forward to serving you again soon!
If I could give 0 stars I would
If I could give 0 stars I would. I ordered the MARLOWE | WOMEN'S COTTON EMBROIDERED 3/4 SLEEVE BLOUSE.
Nothing stated on the website is true.
The blouse is not cotton — it’s more of a polyester blend. I ordered it because it looked light and gauzy. It’s not.
The sleeves are definitely NOT 3/4 length. You’ll be lucky if they reach your elbow.
It took a month to receive my blouse. It had to be shipped from China. The company definitely is NOT a North Carolina company.
Customer Service is abysmal. No full refund will be given if:
“To clarify, according to our store policy, the following situations are considered change-of-mind returns:
The product does not fit
The wrong product was purchased
The customer no longer wishes to keep the item,”
Most returns are requested because the product fits or because the customer no longer wishes to keep the item because it did not meet her expectations.
And you need to be aware that, “In these cases, customers are responsible for return shipping costs, and shipping fees are non-refundable.”
Should you request a return, you may be offered a sight discount, and a partial store credit. Since you will never want to have anything to do with this company again, both concessions are worthless.
It will take you quite a few emails to request the return because the company will keep amending the offer. And they will promise you that should you persevere through the process, your return (minus shipping costs and stress) will take quite a bit of time because: “Please note that, we operate internationally and ship directly from our global warehouses. This means the return process may take longer and require some extra effort on your part, which we would like to help you avoid if possible.”
How I wish I had found trustpilot.com prior to ordering anything from CarolMargaretWilmington. Big lesson learned.
25 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
We are truly sorry to hear that your experience did not meet your expectations and apologize for the frustration you encountered. We understand your concerns regarding the product material, sizing, delivery time, and the return process, and we regret that these issues left you feeling disappointed.
We sincerely appreciate you taking the time to provide such detailed feedback. Customer comments like yours are valuable to us and will be shared with the appropriate team as we continue reviewing our product descriptions, quality standards, and customer service processes to improve the overall shopping experience.
We regret that we were unable to provide the experience you expected. If you would like us to review your case further or discuss your concerns in more detail, please contact us at care@carolmargaret-wilmington.com. We appreciate your feedback and remain committed to assisting our customers as best we can.
Great products and wonderful…
Great products and wonderful communication!
26 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you so much for your kind feedback! We're delighted to hear that you're happy with our products and that our communication has met your expectations. Providing quality products and excellent customer service is always our goal.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code 7J5RHMFQ5ZCF at checkout.
Thank you for choosing us. We truly appreciate your support and look forward to serving you again
Love the fabrics and styles available
Love the fabrics and styles available. À new favorite source for shopping!
UPDATE: I was so excited to get these items. They were all so cute, but shipping takes FOREVER! Sizing runs small. Not sure anymore whether it's worth the bother.
25 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you so much for your wonderful feedback! We're thrilled to hear that you love our fabrics and styles and that we've become one of your new favorite places to shop. Your support means the world to us!
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code 27CXR57PYFKW at checkout.
Thank you for choosing us. We look forward to helping you discover even more styles you'll love!
Dislike they didn’t fit
Dislike they didn’t fit. Not able to wear them.
22 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
We are sorry to hear that the items did not fit as expected and understand how disappointing that must have been. We sincerely apologize that your purchase did not meet your needs.
Your feedback is important to us and will be shared with the appropriate team as we continue working to improve our sizing information and overall customer experience.
If you would like us to review your order or discuss your concerns further, please contact us at care@carolmargaret-wilmington.com with your order details. Our team will be happy to assist you and explore the available options.
I got scammed
I got scammed! The return policy states you can return within 30 days if not completely satisfied. But I had to contact them to find out where to return. I was instructed I had to take many photos of the items first and they had to approve them to be returned. The items clearly show 100% polyester fabric and their description states 100% cotton! Still they told me I didn't qualify as they delivered the items and they were 'wearable'. But I could return them to China if I insisted at my expense. These dresses are so cheap in construction and fabric, I use to sew a lot and I know quality, I would never even want to wear such cheap crap. Trouble is my cc company will not take the transaction back as long as the vendor proves delivery. They must know that. I wish I read the reviews before ordering, It took 3 weeks to get the items and I contacted them the same day it was delivered. BEWARE
25 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
We are sincerely sorry to hear that your experience did not meet your expectations and understand how frustrating this situation has been for you. We regret your concerns regarding the product material, quality, return process, and the overall resolution you received.
We appreciate you taking the time to share your detailed feedback. Customer experiences like yours are important to us and will be shared with the appropriate team as we continue reviewing our product descriptions, quality standards, and customer service processes to improve the overall shopping experience.
We are sorry that we were unable to provide the level of service you expected. If you would like us to review your case further or discuss your concerns in more detail, please contact us at care@carolmargaret-wilmington.com. We value your feedback and remain committed to assisting our customers as thoroughly as possible.
It was so easy and fun shopping here!
24 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you so much for your wonderful feedback! We're thrilled to hear that you found shopping with us both easy and fun. Creating an enjoyable shopping experience for our customers is always our goal.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code 00M869PNPTQD at checkout.
Thank you for choosing us. We truly appreciate your support and look forward to serving you again soon!
This is one of the biggest scam I’ve…
This is one of the biggest scam I’ve ever encountered. Their website popped up on my computer andI was sold not only on the pictures and descriptions of their clothing and shoes but their backstory. Two women opening a shop for mature women who are looking for high quality, fashionable clothing. I love linen and cotton clothing because as women’s bodies change finding materials that are
“forgiving” is a must. And let’s be honest-clothes displayed on-line are marketed for youths. Women or should I say girls whose bodies haven’t begun to reach their peak. Anyhow I ordered several hundred dollars worth of clothing and shoes on three separate occasions. After about two weeks of waiting for the first order it was finally delivered. Upon looking at the size of the package which contained three dresses and a blouse I instantly became suspicious. After opening the bag I was beyond livid! The clothing was nothing like they advertised. They were shipped from China and instead of being linen material they were cheap polyester. After contacting the company they requested that take pictures of each item. After sending the photos I received a reply saying that the pictures couldn’t be downloaded which was a bs. I requested a return label and was sent an address of where to ship the items-BACK TO CHINA! Having taken the items to the post office I had to declare customs which cost thirty three dollars. Can anyone imagine how angry I was. I felt totally blindsided by this company and not to mention being ripped off. After receiving the other two deliveries I refused to open the packages and returned it to sender. They advertised that the company is in Wilmington, NC, the shipping company was out of CA. but I had to return the items to China. I pride myself on supporting small businesses especially those owned by women. After receiving these cheaply made clothing I felt robbed and scammed. BTW I have yet to receive my refund. This company will be reported to the AG, BBB, and the FTC. They won’t get away with this deception.
22 aprile 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
We are truly sorry to hear about your experience and regret that your order did not meet your expectations. We understand your concerns regarding the product quality, material, shipping, return process, and the time it has taken to resolve your case. We sincerely apologize for the frustration and disappointment this has caused.
We appreciate you taking the time to share such detailed feedback. Customer comments like yours are important to us and will be shared with the appropriate team as we continue reviewing our product descriptions, quality standards, and customer service processes to improve the overall shopping experience.
We regret that we were unable to provide the experience you expected. If your refund has not yet been resolved or if you would like us to review your case further, please contact us at care@carolmargaret-wilmington.com with your order details. Our team will be happy to look into your case and assist you as promptly as possible. Thank you for bringing your concerns to our attention.
Beware- poor quality clothing and ridiculous return policy
The clothing is nothing as indicated. It is made of cheap polyester or some other crappy material. Though I ordered size small- the clothes are gigantic on me, looking like big sacks. The worst part is that their return policy is misleading and in my opinion unethical. We must ship the items to China to return them at about $35 for 1.5 lbs. of clothes. I bought them from this company specifically because they advertise as a Wilmington NC company. I live in NC, so this seemed a great way to support a local entity.
I wish I had read some of the reviews prior to my purchase.
Do not buy from the company if you are wanting to support a local enterprise and want quality clothing- they do not have it!
25 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
We are sorry to hear that your experience did not meet your expectations and sincerely apologize for the frustration you encountered. We understand your concerns regarding the product quality, sizing, materials, and the return process, and we regret that these issues left you disappointed.
We appreciate you taking the time to share your feedback. Comments like yours are valuable to us and will be shared with the appropriate team as we continue reviewing our product descriptions, sizing information, and customer service processes to improve the overall shopping experience.
We regret that we were unable to provide the experience you expected. If you would like us to review your case further or discuss your concerns in more detail, please contact us at care@carolmargaret-wilmington.com with your order details. Our team will be happy to assist you and work toward an appropriate resolution.
EVERYTHING IS WRONG WITH THIS COMPANY
EVERYTHING IS WRONG WITH THIS COMPANY. THEY ARE NOT LOCATED IN THE US THEY ARE A FRAUDULENT COMPANY IN CHINA. I ORDERED A BLOUSE THAT WAS SUPPOSED TO BE LINEN IT WAS CHEAP SATIN. IT DID NOT FIT SO I TRIED TO RETURN IT. THEY REFUSED TO GIVE ME A RETURN ADDRESS FOR 2 WEEKS AND WHEN THEY DID I WENT TO THE POST OFFICE TO FIND OUT IT WOULD COST OVER $200.00 DOLLARS TO RETURN A $84.00 BLOUSE. I SENT OVER 10 EMAILS TRYING TO GET A REFUND TO NO AVAIL. I AM THROWING THIS PIECE OF GARBAGE IN THE GARBAGE, IT IS NOT FOR TO EVEN GIVE AWAY.
THEY HAVE A FALSE WEBSITE THAT LINKS TO CHINA AND NO CUSTOMER SERVICE NUMBER IN THE USA. SAVE YOURSELF A LOT OF DRAMA AND DO NOT ORDER ANYTHING FROM CAROL AND MARGARET WILMINGTON!
ALINA LINEN RUFFLE BLOUSE. FRAUD-
NO SIZE, NO LABEL ON THE ITEM, NO WASHING INSTRUCTIONS, NO MATERIAL LABEL$83.90. SHAME ON THE USA for allowing these Fraudulent companies to operate their scams online. They should have been shut down this site!!!!!!!!!!
15 maggio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
We are sincerely sorry to hear about your experience and regret that your order did not meet your expectations. We understand your frustration regarding the product quality, sizing, labeling, return process, and the overall resolution of your case. We apologize for the inconvenience and disappointment this has caused.
We appreciate you taking the time to provide such detailed feedback. Your comments are important to us and will be shared with the appropriate team as we continue reviewing our product information, quality standards, and customer service processes to improve the overall customer experience.
We regret that we were unable to provide the level of service you expected. If you would like us to review your case further or discuss your concerns in more detail, please contact us at care@carolmargaret-wilmington.com with your order information. Our team will be happy to look into your case and assist you as promptly as possible. Thank you for sharing your experience with us.
DO NOT ORDER from this company
DO NOT ORDER from this company! The quality of the clothing is poor, and they make it impossible to return their crappy merchandise. The website makes it seem as if the merchandise is made in NC, but everything is overseas and takes forever to process. Worst experience ever!!
15 maggio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
We are sorry to hear that your experience did not meet your expectations and sincerely apologize for the disappointment you encountered. We understand your concerns regarding the product quality, delivery time, and return process, and we regret that these issues left you with a negative impression of our service.
We appreciate you taking the time to share your feedback. Customer comments like yours are valuable to us and will be shared with the appropriate team as we continue working to improve our products, customer communication, and overall shopping experience.
If you would like us to review your case further or discuss your concerns in more detail, please contact us at care@carolmargaret-wilmington.com with your order details. We value your feedback and remain committed to assisting you as thoroughly as possible.
I will give a further review once my…
I will give a further review once my order is delivered
24 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for your feedback! We appreciate you taking the time to share your thoughts and look forward to hearing from you again once your order has been delivered.
We hope your items arrive soon and that they exceed your expectations. As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code HESMM76J233A at checkout.
Thank you for choosing us. We look forward to serving you again soon!
Total fraudsters
Total fraudsters. Photos do not match actual products. Products labelled cotton or linen are the cheapest polyester imaginable.
25 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
We are sorry to hear that your experience did not meet your expectations and sincerely apologize for your disappointment. We understand your concerns regarding the product quality and the differences between the items you received and their online descriptions and images.
Your feedback is important to us and will be shared with the appropriate team as we continue reviewing our product listings, quality standards, and overall customer experience. We appreciate you taking the time to let us know about your concerns.
If you would like us to review your order or discuss your experience further, please contact us at care@carolmargaret-wilmington.com with your order details. Our team will be happy to assist you and work toward an appropriate resolution.
Return costs seem excessive and not…
Return costs seem excessive and not really prepared for.
25 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for sharing your feedback. We understand your concerns regarding return shipping costs and appreciate you taking the time to let us know about your experience.
As an international business, we operate with partners and fulfillment facilities in different locations worldwide to maintain product quality while offering competitive pricing. Depending on the fulfillment location, return shipments may be directed to international processing centers, which can result in higher shipping costs than some customers anticipate.
We recognize that return costs are an important consideration, and we are continually evaluating ways to improve the overall customer experience. We also strive to provide available resolution options whenever possible to help customers find the most suitable outcome.
If you have any outstanding concerns regarding your order, please contact us at care@carolmargaret-wilmington.com, and our support team will be happy to assist.
Shopping was great!
Shopping was great!! They had an excellent variety of great quality fabrics.
24 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your shopping experience and appreciated our variety of fabrics.
We take pride in offering a diverse selection of styles and materials, so it's especially rewarding to know that the quality met your expectations. Your kind words mean a lot to our team.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code TYABE61JBHV8 at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again soon!
Risposta di Carolmargaret Wilmington
Thank you for your feedback! We're delighted to hear that you found the ordering process easy and convenient.
We apologize for the longer-than-expected shipping time and appreciate your patience. As an international business, delivery times can occasionally vary depending on the destination and fulfillment location.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code 46SZV5Y3Z9W9 at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again and providing an even better experience next time!
This company is fraudulent
This company is fraudulent! I wish there was a better way to report them to prevent others from making the same mistake. I don’t care so much about the shirt except now they have my payment information and address! Serious mistake.
17 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has caused concern and frustration.
Please be assured that we take customer privacy and payment security very seriously. We are committed to protecting customer information and handling all orders and inquiries with care.
We understand that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. Our support team remains available to assist you, and we encourage you to contact us at care@carolmargaret-wilmington.com if there are any outstanding issues that require attention.
We value every customer and are always working to improve our products and services based on customer feedback.
This is a beautiful shirt that I know…
This is a beautiful shirt that I know my wife will love because it is so colorful. AND the price is a real bargain.
24 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for your wonderful feedback! We're delighted to hear that you love the shirt's colorful design and found it to be a great value.
We hope your wife enjoys it just as much when she receives it. Knowing that our products bring joy to our customers makes our day, and we're thrilled that you were happy with both the style and the price.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code 7A5J6WDJ70CN at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again soon!
Beautiful blouse for my sister's birthday. She loved it!
I purchased this beautiful blouse as a surprise gift for my sister, and it was a total hit! It's lightweight, fits beautifully, and is so flattering. She loves that it's versatile enough to go with almost anything. Exactly what she wanted! I love Carol & Margaret's clothing line.
22 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for your wonderful feedback! We're thrilled to hear that the blouse was such a successful surprise gift for your sister.
It's great to know that she loves the fit, lightweight feel, and versatility of the blouse. Hearing that it was exactly what she wanted means so much to us. We truly appreciate your kind words about our clothing line and are delighted that both you and your sister had a positive experience.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code MNA43KV05419 at checkout to enjoy your discount.
Thank you for choosing Carol & Margaret. We look forward to helping you find more styles you'll love in the future!
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