This is my third review. I ordered a dress July 9 and it still has not arrived on October 15. I get courteous answers to my reviews but none give any real information or offer to help. I believe at th... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I ordered a shoe from this company. It was far too small, and smelled strongly of chemicals. I travel for work, so I could not return the shoes in the mandatory return time. I am used to that, and I... Leggi di più
Total Scam. Stay Away! Purchased a “lightweight cotton “ dress and two “linen” blouses as described on the web site. Was sent a dress labeled “100 % Polyesther” and the blouses were not linen. Contac... Leggi di più
Customer service does not offer a fair solution. My dress came with area on back seam unstitched. Size is not as described. Very pretty pattern, not impressed with fabric quality. I should not be pena... Leggi di più
L'azienda ha risposto
1,9
Scarso
486 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
ONLY CHECKED ONE STAR TO ACTIVATE THIS…
ONLY CHECKED ONE STAR TO ACTIVATE THIS COMMENT BOX.
DON'T DO IT! TOTAL SCAM
JUNK -- WHO EVEN KNOWS WHERE THIS STUFF WAS MADE OR SHIPPED FROM????? HINTS OF UNFAIR LABOR PRACTICES SOMEWHERE FOR SURE
6 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that you were dissatisfied with your purchase and that your experience resulted in such concerns.
We understand that product quality, transparency, and confidence in the purchasing process are important to our customers. We regret that we did not meet your expectations and that the items you received left you disappointed.
We would appreciate the opportunity to review your concerns in more detail and better understand the issues you encountered. Please contact our customer care team at care@carolmargaret-wilmington.com with your order information and any relevant details so we can investigate and assist you further.
Thank you for taking the time to provide your feedback. Customer input helps us identify areas where we can improve our products, services, and overall customer experience.
WHAT A SCAM!!!
I had no idea when I was ordering the clothing, it was coming from China (I thought is was coming from NC). The website said easy returns tho you would need to pay for return shipping - I was ok with that (expecting $10 or so) except I had to pay to return to China and the least expensive shipping cost was nearly $300 - three times the price of the dresses. The original shipment took almost a month to arrive and the material was a cheap polyester that looked like I bought it from a dollar store. The website was clearly deceptive, claiming "Carol" and "Margaret" were lifelong friends who wanted to open a store for mature women.
18 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We're sincerely sorry to hear that your experience did not meet your expectations, particularly regarding the product quality, shipping origin, and return shipping costs.
As an international retailer, some of our products are shipped from and, when applicable, returned to our international fulfillment centers. We understand that this may not have been what you expected, and we apologize for any confusion or inconvenience this caused.
We would appreciate the opportunity to review your order and address your concerns. Please contact us at care@carolmargaret-wilmington.com with your order number so our support team can assist you further and work toward a satisfactory resolution.
Thank you again for your feedback. It helps us continue improving both our products and our customers' experience, and we hope to have the opportunity to regain your trust.
This company's website is misleading as…
This company's website is misleading as the dream I ordered was made and shipped from China. Looks cheap and shapeless. I'm not paying shipping back to China but I would return it if I could. What a scam.
4 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We're truly sorry to hear that the dress you received did not meet your expectations in terms of quality and fit.
We also understand your concerns regarding the shipping origin. As an international retailer, we work with a global network of manufacturing and fulfillment partners, which means some orders are produced and shipped from overseas. We strive to be transparent about our operations and regret if this was not clear or led to disappointment.
We understand your frustration regarding the return shipping costs and would appreciate the opportunity to review your order to see how we can best assist you. Please contact our customer support team at care@carolmargaret-wilmington.com with your order number, and we'll gladly look into your case and work toward a fair resolution.
We value your feedback, as it helps us improve both our products and our customer experience, and we hope to have the opportunity to restore your confidence in our brand.
HUGE MISTAKE. Do not buy from this company. Only problems and hassles!
Bought a jacket on Carol & Margaret website. Upon receiving, I found it to be subpar quality fabric and not the same style/shape as on the model on the site. It obviously had been "nipped and tucked" to appear differently for the photo. Fabric was cheap. I emailed C&M asking for return information. They did respond fairly promptly but it took several emails before they would finally agree to a return for full refund. Then, the return address is located in China! Shipping will cost too much to return (which I'm sure they're counting on), so I'm just writing off this whole transaction as a HUGE MISTAKE and am keeping the jacket and will donate it. What is with this company? The name and store address says they're in North Carolina; their company address is in the Netherlands; their merchandise return address is a factory in China. DO NOT PURCHASE FROM THIS COMPANY -- YOU WILL REGRET IT.
29 maggio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for taking the time to share your experience. We're sincerely sorry to hear that the jacket did not meet your expectations in terms of quality, fit, and overall appearance.
We also understand your concerns regarding our business operations and return process. As an international retailer, we work with a global network of manufacturing and fulfillment partners. While we serve customers worldwide under our brand, some products are shipped from and returned to our international fulfillment centers, which may include locations in China. We apologize if this was not what you expected or if it caused any confusion.
We're sorry to hear that the return process was frustrating. Our goal is always to provide responsive customer support and work toward a fair resolution for every customer. We'd appreciate the opportunity to review your case once more and see if there's anything further we can do to help.
Please contact us at care@carolmargaret-wilmington.com with your order number, and our support team will be happy to assist you.
We value your feedback and take comments like yours seriously as we continue to improve our products, communication, and overall customer experience.
Dishonest company
I ordered a crinkle cotton 100% cotton sun dress and received a dress that is 95% polyester. Attempting to return it was a fools errand the way they make it complicated. I am giving up. NEVER buy from them!
Read reviews before ordering anything.
28 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We're truly sorry to hear that the dress you received did not meet your expectations and that you found the return process frustrating.
We understand how disappointing it is when a product differs from its description, particularly regarding the fabric composition. We also apologize for the inconvenience you experienced while trying to arrange a return.
We'd appreciate the opportunity to review your order and make this right. Please contact our customer support team at care@carolmargaret-wilmington.com with your order number and photos of the item you received. We'll investigate your concerns and work with you toward a fair resolution.
Your feedback is important to us, and we are committed to improving both our products and our customers' experience. We hope to have the opportunity to restore your confidence in our brand.
My delivery is very late and I can’t…
This is a scam. I have cancelled my credit card and disputed the charge for my order.
My delivery is very late and I can’t reach the company to cancel my order. Each time I use the customer service link or the link for my order that came in their email about my order delivery being delayed, I arrive at “website doesn’t exist or has moved.”
Also, I want to report that this company offered me 50% off my next order if I did a review.
Do not purchase from this site.
2 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
We're truly sorry to hear about your experience and understand how frustrating this situation must be. We sincerely apologize for the delayed delivery and the difficulty you experienced trying to reach us.
We'd like the opportunity to investigate and resolve this for you as quickly as possible. Please contact us directly at care@carolmargaret-wilmington.com with your order number, and our customer care team will review your case and work toward a resolution.
Regarding your concern about review incentives, we appreciate your feedback and take these matters seriously. We strive to maintain transparency and provide a positive experience for every customer.
Thank you for bringing these issues to our attention. We hope you'll give us the chance to make this right.
Scam
Took. Weeks to arrive. Advertised as cotton linen fabric, but was cheap polyester. Real scam. DO NOT BUY. Items come from China, not NC as advertised.
2 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
We're sorry to hear that your experience did not meet your expectations. We understand how frustrating delayed delivery and concerns about product quality can be, and we sincerely apologize for any disappointment caused.
As an international retailer, we work with fulfillment partners in multiple locations to serve customers worldwide. We strive to provide accurate product descriptions and shipping information, and we regret any confusion regarding your order.
We would appreciate the opportunity to look into your concerns regarding the fabric, shipping, and your overall experience. Please contact our customer care team at care@carolmargaret-wilmington.com with your order number so we can investigate and work toward a resolution.
Your feedback is important to us, and we're committed to addressing customer concerns and continuously improving our products and service. Thank you for bringing this to our attention.
If I could give them zero stars, I would!!!
If I could give them zero stars, I would. You’re stuck with the fake Chinese merchandise which isnt anything like the photo or fabric of what you’re told you’re buying.
All replies are from a computer. They misrepresent the items, and the place of the mfg. They should be shut down.
1 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
We're sorry to learn that your experience with us was so disappointing. It's never our intention for customers to feel misled or dissatisfied with their purchase, and we regret that your order did not meet your expectations.
As an international retailer, we partner with manufacturers and fulfillment centers in various locations to serve customers around the world. We understand the importance of transparency and take concerns regarding product descriptions, materials, and customer communication very seriously.
We'd appreciate the opportunity to review your order and better understand what went wrong. Please contact our customer care team at care@carolmargaret-wilmington.com with your order number, and we'll investigate your concerns and do our best to provide a fair resolution.
Thank you for sharing your feedback. We value every customer's experience and remain committed to improving our products and service.
Scam!Poor quality
Scam!Poor quality material, polyester instead of linen what was advertised and poor craftsmanship. They are giving the impression of a small business in the US but goods are being shipped from overseas and returns are cumbersome.
30 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
We're sorry to hear that your purchase did not meet your expectations. We understand your disappointment regarding the material, craftsmanship, and overall experience, and we appreciate you taking the time to share your feedback.
As an international retailer, we work with trusted manufacturing and fulfillment partners in multiple countries to serve customers worldwide. We strive to provide accurate product information and clear communication, and we regret if your experience fell short of those standards.
We would welcome the opportunity to review your order and address your concerns. Please contact our customer care team at care@carolmargaret-wilmington.com with your order number so we can investigate and assist you with an appropriate resolution.
Your feedback is valuable to us, and we're committed to continually improving both our products and the service we provide.
Lightweight and Easy to Wear
The blouse looks just like the pictures, and the 3/4 sleeves are comfortable for everyday wear. The fabric feels light and breathable. I only wish there were more color options because I would have ordered another one.
28 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you so much for your wonderful feedback! We're delighted to hear that you love the look of the blouse, the comfortable 3/4 sleeves, and the lightweight, breathable fabric. It means a lot to us that it met your expectations.
We appreciate your suggestion about offering more color options, and we'll be sure to share your feedback with our team as we continue expanding our collection.
As a token of our appreciation, we'd love to offer you 50% off your next order. Simply use code 7GKXRD1PFCXY at checkout on your next purchase.
Thank you again for choosing us. We look forward to serving you again soon!
Beautiful design and nice material
I purchased this on sale for my sister, and she really liked it. The material feels nice, and the design looks just like the pictures. I only wish there were a few more color options to choose from.
27 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you so much for your wonderful review! We're delighted to hear that your sister loved the item and that you were pleased with the material and how closely the design matched the photos.
We truly appreciate your suggestion about offering more color options. Feedback like yours helps us continue to improve our collections, and we'll be sure to share it with our team for future consideration.
As a token of our appreciation, we'd like to offer you 50% off your next eligible purchase. Simply use the code T35Q5MAAEQK8 at checkout.
Thank you again for choosing Carol & Margaret. We look forward to serving you again soon!
Horrible quality item and company service
I ordered a dress in May which seemed to be coming from the Southern US and would be made of cotton. When it finally arrived it was made of synthetic fabric and looked nothing like the original photo. It took more than 6 emails back and forth for me to learn that it would need to be shipped back to Asia for me to get a refund. I don't even care anymore. Do not waste your $$ here. I am in the fashion business myself on Etsy and I know better.
6 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
We're truly sorry to hear that your experience did not meet your expectations. We understand how disappointing it is when a product differs from what you anticipated and when the return process feels more complicated than expected.
As an international retailer, we work with manufacturing and fulfillment partners in multiple regions to serve customers worldwide. We strive to provide accurate product descriptions and clear information regarding our policies, and we regret that your experience fell short of those expectations.
We appreciate you taking the time to share your feedback, especially given your experience in the fashion industry. We'd still like the opportunity to review your order and see if we can help resolve your concerns. Please contact our customer care team at care@carolmargaret-wilmington.com with your order number, and we'll be happy to look into your case.
Thank you again for your honest feedback. We value every customer's experience and are committed to improving our products, communication, and service.
Horrible quality- returns are impossible
Horrible quality. Took a month to receive when I emailed to get the return information the emails kept bouncing back. Essentially making it impossible to contact anyone or get my money back. Run from this company.
AFTER 8 EMAILS- I'M TOLD I CAN RETURN TO CHINA AT MY COST--- $100. YOU AREN'T BUYING FROM NORTH CAROLINA, as it looks on the website
1 maggio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
We're sorry to hear that your experience was so frustrating. We understand how disappointing it is to wait longer than expected for an order and then encounter difficulties when trying to request support.
We sincerely apologize for any issues you experienced contacting us. That is not the level of service we aim to provide, and we'd like the opportunity to make things right.
As an international retailer, we work with customers around the world and are committed to providing responsive customer support. Please contact our customer care team at care@carolmargaret-wilmington.com with your order number, and we'll review your case and work toward a satisfactory resolution.
Thank you for bringing this to our attention. Your feedback helps us improve both our service and the overall customer experience.
First time shopping on this site and so…
First time shopping on this site and so far the experience has been great. Got a prompt response back when I sent an inquiry.
1 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for choosing us for your first purchase! We're thrilled to hear that your shopping experience has been a positive one and that our customer care team was able to respond to your inquiry promptly.
Providing excellent service is one of our top priorities, and it's wonderful to know we met your expectations. We truly appreciate you taking the time to share your experience.
As a token of our gratitude, we'd love to offer you 50% off your next order. Simply use code VDGNXW89C4D3 at checkout.
Thank you again for your support. We look forward to serving you again soon!
A Welcomed Change
Easy to order. This shop makes clothes that complement mature women. Thankfully, someone is willing to make what is desired, rather than the extremes seen on fashion runways.
30 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for your wonderful feedback! We're so pleased to hear that you enjoyed the easy ordering process and appreciate our approach to designing clothing for mature women. Creating stylish, comfortable, and timeless pieces that our customers love is exactly what we strive for.
Your support and kind words truly mean a lot to our team.
As a thank-you, we'd love to offer you 50% off your next order. Simply use code H678YSB0DQ9C at checkout to enjoy your savings.
We look forward to serving you again soon!
The merchandise is not at all as…HORRIBLE EXPERIENCE
The merchandise is not at all as described. It is made of horribly cheap fabric and was shipped to me in a wad of clothes. This is a scam operation, not created by two friends in North Carolina as described in their website. DO NOT order from the site. Returning is impossible. DISHONEST
1 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for sharing your feedback. We're sincerely sorry to hear that your order did not meet your expectations. We understand how frustrating this experience must have been, and we appreciate you bringing your concerns to our attention.
We take product quality and customer satisfaction very seriously. We'd like the opportunity to review your order and address your concerns, including the issues you experienced with the product and the return process.
Please contact our customer support team at care@carolmargaret-wilmington.com with your order number and any relevant details. We'll investigate your case promptly and do our best to work toward a fair resolution.
Your feedback is valuable to us, and we're committed to continuously improving both our products and our customers' experience. We appreciate the opportunity to make things right.
Scam: buying not cashmere sweaters
In order for cashmere sweaters, was unreasonably delayed in arrival and when received proved to be some polyester garments. Correspondence about refunds and delays was answered by what appeared to be AI generated agents. Company is a complete scam and should be avoidedall cost. The return policy is a ridiculous and complicated and costly scam. For every message that one sends, one receives an answer requiring a further response.
3 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for taking the time to share your experience. We're sincerely sorry to hear that your order and the service you received did not meet your expectations. We understand how frustrating delays, product concerns, and difficulties with the return process can be.
We take all customer feedback seriously and would appreciate the opportunity to review your case in detail. Please contact our customer support team at care@carolmargaret-wilmington.com with your order number and any relevant information so we can investigate what happened and work toward a fair resolution as quickly as possible.
We value your feedback and remain committed to improving our products, communication, and overall customer experience. We hope you'll give us the opportunity to make this right.
Easy to order and a beautiful dress!
Easy to order, detailed description of dress, lovely photo - caught my eye immediately.
30 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you so much for your wonderful review! We're delighted to hear that you found our ordering process easy and that the detailed product description and photos helped you find a dress you loved. Your kind words mean a great deal to our team.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use code 2D94JM869QTR at checkout to enjoy your discount.
Thank you for choosing us—we look forward to serving you again soon!
SCAM ALERT
SCAM ALERT! Zero stars. Do not order from this company. It’s a con job. They send cheap product and won’t return your money unless you pay a fortune to ship back to China instead of North Carolina. I saw the exact same high-dollar tops on Temu for $10.
22 maggio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations and understand your frustration regarding the product and return process.
We take concerns like yours seriously and would appreciate the opportunity to review your order and address the issues you've raised. Please contact our customer support team at care@carolmargaret-wilmington.com with your order number and any relevant details so we can investigate your case and work toward a fair resolution.
Your feedback is important to us and helps us improve our products and customer service. We appreciate the opportunity to assist you and hope to restore your confidence in our brand.
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY
It’s a scam. Took 3 weeks to arrive. Straight out to f China. Terrible quality. Anything but hassle free returns. They want you to return it back at your expense to China. Had to put a stop on my credit card.
17 maggio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. We understand how frustrating delays, concerns about product quality, and the return process can be.
As an international retailer, some of our products are shipped from our global fulfillment partners, which can affect delivery and return logistics. We strive to provide this information as clearly as possible and are continuously working to improve both our shipping and customer service experience.
We'd appreciate the opportunity to review your order and address your concerns. Please contact our customer support team at care@carolmargaret-wilmington.com with your order number and any relevant details so we can investigate your case and work toward a fair resolution.
Your feedback is valuable to us, and we're committed to improving our products, services, and overall customer experience. Thank you for giving us the opportunity to make things right.
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