What let's this card down is the complete lack of customer service. I have encountered nothing but issues with my card since receiving and you have rude customer services, who give basic, unhelpful in... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I like that the app is easy to use and the card works just like a normal debit card. I like the fact that it makes it easier to get cash back than bank rewards or cash back websites which you have to... Leggi di più
L'azienda ha risposto
Been using this for about 5 years, mainly for household shop. The cashback adds up so it's worth all the hassle but I hate using byond. The app glitches and shuts down all the time. I can't check any... Leggi di più
L'azienda ha risposto
Limited retailers depending on location (Isle of Man). Would be useful to have on Applepay since a lot of people go out without their purses.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
bYond is a prepaid card and everyday financial wellbeing solution that enables cardholders to earn up to 15% with every use, with annual earnings up to £900*. It’s a workplace benefits solution, designed to help employees get the most out of their money.
Informazioni di contatto
Regno Unito
- byondcard.co.uk
3,0
Nella media
510 recensioni
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I loaded £60 onto the card
I loaded £60 onto the card, activated it and it did not work. It took me 2-weeks to get my money back With no guidance on what went wrong ? I won’t be using it again,
1 dicembre 2025
Risposta di bYond Card
Hello Keeley,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
Looking at the account we can see that the card was declined - once for trying to use it in a non partnered store and once for trying to buy goods that do not adhere to the Ts & Cs of the card. We do understand how inconvenient that can be.
We can now see a top up reversal has taken place and the funds returned.
If you have any question or issues, you are always free to contact our customer care team who will be more than happy to help.
Kind regards
The bYond Team
the card is incontinent to use i…
the card is incontinent to use i expected this to be a card that you would scan before checking out rather that using it like a debit card. try to transfer money before paying is annoying especially when paying for something in a shop without signal then i lose out on the benefits of the card
2 dicembre 2025
Risposta di bYond Card
Hello Michaela,
Thank you for taking the time to leave a review.
We are sorry to hear you have had some inconsistency with the card and will be sure to pass along your valuable feedback to the team.
Kind regards
The bYond Team
not sure about using the card for on…
not sure about using the card for on line purchase
6 dicembre 2025
Risposta di bYond Card
Hello Nina,
Our bYond card works just like a bank card and you will be able to use at our selected retailers' websites (some exclusions may apply).
If you are having issues, please do contact our customer service team at support@byondcard.co.uk and they will be more than happy to assist you.
Kind Regards
The bYond Team
Really user friendly to use
Really user friendly to use. Lots of options for shopping.
1 dicembre 2025
Risposta di bYond Card
Hello Lori,
Thank you for taking the time to write a review.
We are pleased to hear that you are enjoying using your bYond card and the benefits that come with it.
Kind Regards
The bYond Team
Useful discounts
4 dicembre 2025
Risposta di bYond Card
Hello Alan,
Thank you for taking the time to write a review.
We are pleased to hear that you are enjoying using your bYond card and the benefits that come with it.
Kind Regards
The bYond Team
Good set of retailers
Good set of retailers, easy to use card. Need to add face activated log in
4 dicembre 2025
Risposta di bYond Card
Hello Michelle,
Thank you for taking the time to write a review.
We are pleased to hear that you are enjoying using your bYond card and the benefits that come with it.
Kind Regards
The bYond Team
It's OK
It's OK, I do not use card so regularly and it's a bit of a faf to access the app for me.
Pin did not remain how It was when I got a new card - it does for my bank card.
12 novembre 2025
Risposta di bYond Card
Hello Amanda,
Thank you for taking the time to leave a review.
We will certainly pass along your feedback regarding the App as we are constantly looking to improve the functionality of it.
In regards to the PIN of the card, we do not store PIN information on our system, so we are not able to send out cards with current PIN numbers attached. Very sorry for the inconvenience.
Kind regards
The bYond Team
Easy to use.
3 dicembre 2025
Risposta di bYond Card
Hello Jonathan,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with our card and that you find it easy to use.
Kind regards
The bYond Team
Terrible experience… that card easy…
Terrible experience… that card easy accept your money but if you want to collect it back- have no idea how?! Several times it was impossible to pay in some shops- even I paid there before with same card.. sometimes I paid but from 2-3 time.. Imagine- stayed in a queue- people waited- I I cant make a payment.. cash back- not happening on spot.. they still pending!! Have no penny from that.. strongly do not recommend it for everyone.. find something else.
26 novembre 2025
Risposta di bYond Card
Hello Maks,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had with the card.
For information on withdrawing the funds from your vault, please feel free to click on the following link: https://byond.helpscoutdocs.com/article/532-how-do-i-withdraw-money-from-my-vault
Regarding the cash back, once you have performed a transaction, we will automatically calculate the cashback you have earned. This will be in a pending status for 30 days, after which it will transition to paid and we will add it to your Vault balance. From there, you decide when and how much you spend by moving it to your card balance. You can see the status of the cashback for each transaction within your Summary view, with detailed information displayed in the expanded summary.
If you are having issues when using the card or any other question you may have, do please feel free to contact our customer services team who will happily look into it further for you. The team can be contacted via email on support@byondcard.co.uk
Kind regards
The bYond Team
The app is awful
The app is awful. It keeps throwing me out even though I’ve updated the app version. I asked for a partner card, weeks ago and it’s not been posted to our address. Many people at work have advised me to not get the card, due to its many issues.
24 novembre 2025
Risposta di bYond Card
Hello Kip,
Thank you for taking the time to leave a review and very sorry to hear of the issues you are having.
Please could you contact the customer care team directly as they will be happy to investigate/trouble shoot the problems with your App, along side sorting out your partner card for you.
The team can be contacted via email on support@byondcard.co.uk.
Kind regards
The bYond Team
bad website, card didn't arrive
registering kept crashing. couldn't access the website landing page without getting 500 error, they didn't send me a card, had to raise a customer services ticket to be send a card.
1 novembre 2025
Risposta di bYond Card
Hello AC,
Thank you for taking the time to leave a review.
We did check with the team to see if we had an outage on the site, however there was nothing that could be identified so we are sorry for any inconvenience.
We do hope our customer service was able to re-send the card without delay for you.
Kind regards
The bYond Team
rip off....
I don't use the card enough, because it doesn't give the variety of stores that is on other similar platforms (ie Donut) so I tried to close my account, but this going to cost £12 I quote "Please note that if you want to cancel and redeem your available balance, there is a £12.00 fee that will be applied, broken down by a £2.00 account cancellation fee and a £10.00 redemption fee, and this would be deducted from your available balance."
a real con...
24 novembre 2025
Non scritta su invito
Risposta di bYond Card
Hello Pezza,
Thank you for your review and we are sorry to hear you are not happy in regards to the charges.
We do clearly include all charges in the terms and conditions you signed up for when registering for the card. The charges are clearly defined in section 16 of the Terms and Conditions under Fees and Charges, where a table of fees is displayed, which you would have read when signing up and confirming acceptance by registering.
The card is designed to be used regularly and allows you to move the cashback earned from purchases to the balance of your card. This allows our customers to earn cashback for purchases they make, which can be used on future purchases and that is why we believe customers will stick with us.
If you require further clarification, please contact our customer service at the following email address: support@byondcard.co.uk
Kind Regards
The bYond Team
It's not bad, but...
It's handy, except a few things:
- add support to Google wallet - so I don't have to carry it everywhere, just like I don't have to carry most other cards
- Tesco? If a shop is not on the discount list, why is the card declined, instead of simply running the transaction without the cashback?
- Why does the app always start by warning me about having to download the latest version. I already have the latest version. Do I need to check it every time? Or maybe can the app check it for me? Just like all other apps do. I am on an Android phone, Google Pixel 9 Pro, 11 months old with all systems fully updated always, no exception.
23 novembre 2025
Risposta di bYond Card
Hello Alexander,
Thank you for taking the time to leave a review and we do appreciate your feedback.
As of the moment we do not support digital wallets, however we will be sure to pass along to the team to investigate it as an an area of opportunity.
Regarding the App, we are always updating/upgrading it, so we want to make sure you always have the latest version to try and eliminate potential issues before they occur. We are sorry for any inconvenience.
Kind regards
The bYond Team
Rate 0.0%
First time I used in two different shops Farmfoods and Asda. Card shows 4% base reward for Farmfoods and 3% for Asda when shopping in stores. But at the summary after purchase it shows 0% rate, cashback status paid 0, earnings 0. So I guess no more rewards from these shops and I guess from others as well. At first it showed pending, but now cashback status paid, but unfortunately it is 0 pounds.....
13 novembre 2025
Non scritta su invito
Risposta di bYond Card
Hello Arvydas,
Thank you for taking the time to leave a review and sorry to hear of the issues you have had.
If you could contact us directly, our team will be happy to investigate what is happening here and provide extra information.
You can contact the team via this email address: support@byondcard.co.uk
Kind regards
The bYond Team
Easy to set up and use
14 novembre 2025
Risposta di bYond Card
Hello Michael,
Thank you for taking the time to leave a review,.
We are pleased to hear of your positive experience with our card, and that you found it easy to set up and use.
Kind regards
The bYond Team
Set up was a faff
Set up was a faff. I stopped partway through because I didn’t have the requested information to hand. However my card was still sent out so clearly the information was not actually required. Because I had only been partway through I hadn’t checked my inputs and my name was mistyped. I now have a card I can’t use. Not sure exactly when so have said 15/10 which will be close enough.
15 ottobre 2025
Risposta di bYond Card
Hello David,
Thank you for taking the time to leave a review and sorry to read of the issues you have had.
If you could please contact the customer support team directly, they will be happy to go through the information on your card/account and update as necessary.
Please feel free to contact our customer service on support@byondcard.co.uk
Kind regards
The bYond Team
So key items would love to see improved…
So key items would love to see improved - this never works for shops in Airports / train stations. M&S, Nero etc. the amount of time i have to change cards. This is my primary use . Can we go digitial - my average purchase is my lunch so Digi Card would be so much better .
13 novembre 2025
Risposta di bYond Card
Hello Callum,
Thank you for taking the time to leave a review.
Unfortunately, there are some locations that the card cannot be used it due the retailers own terms and conditions. We are sorry for the frustration.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Great card and easy to use.
6 novembre 2025
Risposta di bYond Card
Hello,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with our card, and that you enjoy using it.
Kind regards
The bYond Team
Please support adding the card to Apple…
Please support adding the card to Apple Pay!
Otherwise decent
15 ottobre 2025
Risposta di bYond Card
Hello Sean,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Great idea - unreliable
Great idea, but does not work consistently, so you have to have money to pay for things on both your byond and another card for when the byond doesn't work (been declined when there is confirmed balance on card in Sainsbury's, Asda and VUE in the last month).
10 novembre 2025
Risposta di bYond Card
Hello Palmers,
Thank you for taking the time to leave a review and we're sorry to hear you have had a few niggles with the card.
You can find all our partner retailers on the website and a full list of their terms of usage. If you are ever having issues with the card however, please do feel free to get in touch directly and we'll be happy to help.
We do apologies for any inconvenience.
Kind regards
The bYond Team
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