What let's this card down is the complete lack of customer service. I have encountered nothing but issues with my card since receiving and you have rude customer services, who give basic, unhelpful in... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I like that the app is easy to use and the card works just like a normal debit card. I like the fact that it makes it easier to get cash back than bank rewards or cash back websites which you have to... Leggi di più
L'azienda ha risposto
Been using this for about 5 years, mainly for household shop. The cashback adds up so it's worth all the hassle but I hate using byond. The app glitches and shuts down all the time. I can't check any... Leggi di più
L'azienda ha risposto
Limited retailers depending on location (Isle of Man). Would be useful to have on Applepay since a lot of people go out without their purses.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
bYond is a prepaid card and everyday financial wellbeing solution that enables cardholders to earn up to 15% with every use, with annual earnings up to £900*. It’s a workplace benefits solution, designed to help employees get the most out of their money.
Informazioni di contatto
Regno Unito
- byondcard.co.uk
3,0
Nella media
510 recensioni
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App is really glitchy
App is really glitchy, keeps chucking me out. Would be helpful to be able to add to apple pay.
7 novembre 2025
Risposta di bYond Card
Hello Sarah,
Thank you for taking the time to leave a review.
We are constantly updating the App, so we're sure any issues you are having will be short term. We do apologise for the inconvenience.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
I dislike that you charge me if I…
I dislike that you charge me if I haven't used the card in a while. Why do you do this ? There are surely no costs to you. It's nice to accumulate money for Christmas.
5 novembre 2025
Risposta di bYond Card
Hello Adele,
Thank you for your review and we are sorry to hear you are not happy in regards to the charges.
We do clearly include all charges in the terms and conditions you signed up for when registering for the card. The charges are clearly defined in section 16 of the Terms and Conditions under Fees and Charges, where a table of fees is displayed, which you would have read when signing up and confirming acceptance by registering.
The card is designed to be used regularly and allows you to move the cashback earned from purchases to the balance of your card. This allows our customers to earn cashback for purchases they make, which can be used on future purchases and that is why we believe customers will stick with us.
If you require further clarification, please contact our customer service at the following email address: support@byondcard.co.uk
Kind Regards
The bYond Team
The concept and idea is good
The concept and idea is good, the app has its flawes.
The biggest issue for me is the card not working when I go to pay for things, a few retailers near me like my local morrisons and local tesco express I've not been able to get it to work at all. Other retailers vary and sometimes it works and sometimes it doesn't.
I estimate I loose about £4- £5 cash back per month by it not working, but equally I'm getting about £10 a month from when it does work.
Considering you have to pay for the card, this does annoy me quite a bit.
The only other issue is I've recently got my partner a card, linked to my account. I used the option in app to request a partner card. It didn't say there was a cost but £5 was taken off my balance to pay for the card.
I don't really have an issue with paying for the card as such, my issue is it was not clear and I didn't even know I would pay for the card until the money was taken. For me this just seems quite dodgy.
5 novembre 2025
Non scritta su invito
Risposta di bYond Card
Hello Jemima,
Thank you for taking the time to leave a review.
You can find all our partner retailers on the website and a full list of their terms of usage. If you are ever having issues with the card however, please do feel free to get in touch directly and we'll be happy to help.
Regarding the partner card there is a charge for this, however it clearly states (just before you initiate the card) 'Please note, partner cards cost £5 to order. This will be taken from your card balance' - so we are sorry if you missed this.
Kind regards
The bYond Team
Budget Tool
I have been using this now for a few years as part of my benefit package, just use against the one retailer which helps with my weekly supermarket spend. Only 1 negative would be that when you get a new card you get another new pin, aware you can change back but would prefer if it was like your bank card and this stayed the same.
5 novembre 2025
Risposta di bYond Card
Hello Alison,
Thank you for taking the time to leave a review.
We are happy to hear you do enjoy you card and use it to help with the weekly shopping.
Regarding the PIN number; we do not hold your PIN information on our system due to how sensitive it is, so we wouldn't be in the position to then replace the card with the current/same PIN number as that information is not available to us. Really sorry about that.
Kind regards
The bYond Team
declined
My card always declines at one particular retailer. making it inconvenient if Ive topped the card up for a specific purchase. works great everywhere else and I have managed to earn some good cashback
5 novembre 2025
Risposta di bYond Card
Hello Nicola,
Thank you for taking the time to leave a review.
We are sorry to hear your card is being declined in one of our retailers. There could be a number of reasons this is happening, so please do feel free to contact us directly if you would like us to investigate.
Kind regarsd
The bYond Team
Average savings - very poor customer service…
The savings you can make using the card are on average with other providers in the market. The user experience is not great, app is basic, can’t add the card to digital wallets, partner cards are not automatically renewed. Recent contact with customer service team was very poor and gave up in the end as just went round in circles.
24 ottobre 2025
Risposta di bYond Card
Hello Mark,
Thank you for taking the time to leave a review.
We continually update the App, so fingers crossed any issues you are experiencing will be resolved very soon.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
In regards to the partner card, unfortunately they are not automatically renewed but we will sure to take this feedback onboard.
Kind regards
The bYond Team
More retails shops!
I like using the app and the concept of byond. However it needs more retailers for it to be truly beneficial. I tend do the a lot of online shopping, so more primarily UK businesses would be great. Even if a discount can't be applied, it would still be great to use on other websites even if there isn't any moneyback
5 novembre 2025
Risposta di bYond Card
Hello Josue,
Thank you for taking the time to leave a review.
We are constantly working with our partners to be able to increase the retail offering we have for the card and we try to pass on the highest rebate possible to our customers, so do keep your eye on the retailer section on our website for new arrivals.
Kind regards,
bYond Card Team
Disappointed
We like using the byond card with the cash back, however recently I experienced my card being declined twice in the same shop. The store is on the list for cashback. So I missed out on cash back rewards. When querying this I was told a new card would be sent out, but this is taking a while to arrive. My partner card has expired, but no replacement will be sent out. I have to go onto the app to request a replacement card after mine eventually arrives. My partner uses their card regularly at one store, so multiple cash opportunities will be missed. Not impressed. Bank cards get sent out automatically without requesting the partner card, so why doI have to request a partner card
5 novembre 2025
Risposta di bYond Card
Hello Sandy,
Thank you for taking the time to leave a review.
We are pleased to hear that you do enjoy your card and get a good benefit from it.
We will certainly pass over your feedback regarding the partner card and how the replacement works, as we are always looking for ways to improve the service on offer.
Kind regards
The bYond Team
I’m fed up of not being able to use…
I’m fed up of not being able to use this card on Apple Pay. I tend to go out with just my phone and I’ve lost out on discounts so many times because I don’t have the physical card with me. It’s so frustrating.
2 novembre 2025
Risposta di bYond Card
Hello CC,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Risposta di bYond Card
Hello Tracey,
Thank you for taking the time to leave a review.
There are a few reasons why a card may not be accepted when shopping, but please to contact the team directly should you have issues and we will investigate for you.
Kind regards
The bYond Team
Used to be better
The cashback used to be higher % when I 1st signed up to the Byond card, now I can usually get a higher cashback % from my bank, I always double check which card is better to use.
Sometimes I top the Byond card up and then try and use it at a shop on the list but it declines at the till, Byonds excuse is that it is up to the store to sort at their side .... so i end up paying double (cash stuck on the byond card that i now have to spend elsewhere)
3 novembre 2025
Risposta di bYond Card
Hello Rachel,
Thank you for taking the time to leave a review.
We do work closely with our retail partners in order to offer the best cash back rate we can and constantly monitor the values.
There are a few reasons why a card may not be accepted when shopping, but please to contact the team directly should you have issues and we will investigate for you.
Kind regards
The bYond Team
App is poor if you are a 2 people (ie…
App is poor if you are a 2 people (ie mum and dad) want to both use it and top up independently.
Also the card is more in Apple/ Google wallet. This would a really easy addition.
Rest is good and we really like the savings
4 novembre 2025
Risposta di bYond Card
Hello Graham,
Thank you fort taking the time to leave a review.
We continually update the App, so fingers crossed any issues you are experiencing will be resolved very soon.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
It’s a great way to save money
It’s a great way to save money. I wish the opportunity was opened up to further stores. But otherwise a great money saying tool. Thank you
4 novembre 2025
Risposta di bYond Card
Hello Victoria,
Thank you for taking the time to leave a review.
We are really happy to hear you are enjoying the card.
We are constantly working with our partners to be able to increase the retail offering we have for the card and we try to pass on the highest rebate possible to our customers, so do keep your eye on the retailer section on our website for new arrivals.
Kind regards,
bYond Card Team
Not helpful cancelling cards when still…
Not helpful cancelling cards when still a few weeks left on them and changing PIN number.
Left me unable to use card whilst away.
1 ottobre 2025
Risposta di bYond Card
Hello Amanda,
Thank you for taking the time to leave a review.
We will be sure to pass along your feedback to the team regarding card cancellation and PIN number changing, as we are always looking for way to improve the service we offer.
Kind regards
Adrian
Good discount but shocking app
The discounts available for using the card is good however the overall service is poor due to the app being unusable. It constantly doesn’t let you access it resulting in you needing to remove and readd. So much so I have stopped using it altogether
4 novembre 2025
Risposta di bYond Card
Hello Dan,
Thank you for taking the time to leave a review.
We are pleased to hear that you are happy with the discounts on offer. We continually update the App, so fingers crossed any issues you are experiencing will be resolved very soon.
Kind regards
The bYond Team
Apple Pay
Apple Pay
It would great is we could add the card to Apple pay, I would use it much more!
4 novembre 2025
Risposta di bYond Card
Hello Sarah,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Good savings to be made
Clear information on where the card can be used with partner retailers. The vault is a good way of seeing your savings that you have made.
Would be a 5* review if you could go back further on the cashback history to check that you had received all cashback payments (it only lets you go back several weeks & some cashbacks can take a while to come through)
4 novembre 2025
Risposta di bYond Card
Hello Julia,
Thank you for taking the time to leave a review.
We are really pleased to hear you are happy with the card and the benefit it provides. We will certainly pas forward your feedback regarding the payment/cash back history.
Kind regards
The bYond Team
App not fabulous
It's great to have cash back at Retailers especially those that I regularly use for food shopping. I do find that the App doesn't always work for me to top up when I need to - it's getting better but still have issues at times.
4 novembre 2025
Risposta di bYond Card
Hello Alison,
Thank you for taking the time to leave a review.
We continually update the App, so fingers crossed any issues you are experiencing will be resolved very soon. We are happy to hear you are enjoying the cash back and benefit the card offers.
Kind regards
The bYond Team
Benefits good, support bad
The benefits are good, and when it works it's good. But it's terrible when there is anything to do with their administration of the card, issues with the card, help from the company, all very poor.
4 novembre 2025
Risposta di bYond Card
Hello Alan,
Thank you for taking the time to leave a review.
We are glad to hear you enjoy the benefits that the card offers, however are very sorry if you have experienced anything less excellent customer service.
We will make sure to feedback your experience in regards to administration and card issues.
Kind regards
The bYond Team
Temperamental Card
it is pot luck if the card works - 5/10 it declines at the check out, even though I know there is money on the card. Most of the time - I have to physically put the card in and use my pin
When you click on to the app - even though I have face recognition it asks for full password and when you are at a check out in a rush to do a top up you do not have the time to be doing this.
29 ottobre 2025
Risposta di bYond Card
Hello Vanessa,
Thank you for taking the time to leave a review.
There could be a couple of reason why the card isn't working, so do please feel free to contact the team directly if you would like them to investigate at the time.
We do ask you to enter you PIN from time to time just as a security measure, as want to make sure the card is in the correct hands.
Kind regards
Adrian
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