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Valutata 1 stelle su 5

***SMS SCAM*** Buffalo send scam SMS steal money from regular south African people. Scammers have direct knowledge of customers information they have been compromised.

Valutata 1 stelle su 5

Hi im not satisfied with your delivery guys. i bought presents for my grandkids birthday friday and did put my new number on shein but buffalo used my old number and they returned my package to buffal... Leggi di più

Valutata 1 stelle su 5

WORST LOGISTICS EVER. NO CALL BACK, ONLYT EMPTY PROMISES AND THEY DONT GIVE A CRAP - STILL NO PARCEL NO FEEDBACK ONLINE NO RESPONSE PHONE CUT OFF AND EVERYTIME ANOTHER AGENT - I DONT KNOW WHAT TO DO... Leggi di più

Valutata 1 stelle su 5

NO STARS!!!!🤢🤮🥀 On behalf of all South Africans (according to google reviews) I'm BEGGING YOU BUFFALO LOGISTICS to let us choose OTHER delivery companies OTHER THAN SKYNET OR COURIER X? I BEG Y... Leggi di più

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Pessimo

TrustScore 1.5 su 5

209 recensioni

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Tutte le recensioni

(209)

35 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Is buffalo the only courier to be used…

Is buffalo the only courier to be used when you order from shein or temu because they are dishonest they give you platforms where you can communicate with them but no they don't communicate they lie to you trough those platforms forms. They told me to speak to them via whatspp and when I did they ignored by whatspp they didn't answer only let that machine to only give me options to choose from after choose nothing happened. I wrote emails to them asking for this refund they didn't answer I called they said they are sending the form that i need to fill in to get the refund. I waited but no form instead they sent me email saying I must give them tracking number they just don't want to give me this form because they want to still that money.

28 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

poor service and communication

I've been waiting for my parcel for the past 4days in my status it shows out for delivery but no communication from the driver to ask my whereabouts but decided to return my parcel without any form of communication,second time status says driver couldn't get hold of me.sent couple of emails and now I'm being told I'll pay another fee for my delivery ,how absurd it is?driver says he couldn't leave parcel anywhere as there was no safe place to leave which was a lie coz premises has security gates before u enter and already i alerted guards of my parcel incase they arrive while i knocked off

4 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

They're the worst my parcel out for…

They're the worst my parcel out for delivery on Saturday next thing on Monday when i track it "your order is returned because driver couldn't finish delivery" like how the f### is that my business? their customer service is I don't have words for those little liars. Worse part there's no communication from them you have to call them they don't bother updating you. Latest "Good day, According to our records your parcel is queued for dispatching during the course of this week should no delays occur. Regards"

2 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Buffalo is pathetic

Buffalo is the worst ever courier. I have an order that needs to go back to Temu and Buffalo were supposed to contact me to schedule to return the parcel and they still didn’t since the 22nd of October. I tried phoning the returns department but know one is answering. If you try another selection they just refuse to assist l. Their WhatsApp line is a scam as well as the email they send to you in an auto generated message.

29 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

They are now very expensive

They are now very expensive. Customs price are half the price of orders above R1500. They are expensive. They will split your order into 3 and you pay custome more than R200 for each and will amount to a total of R600 plus

26 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

Ordered from Shein in Sept

Ordered from Shein in Sept, paid Buffalo express customs in Oct 2nd and on time but today is the 22nd of October and i still have not received my parcel. Its also them promising to deliver last week and only for the second agent to tell me they never received my parcel from Shein to begin with. I am pissed! The worst customer service by far!

22 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

Buffalo are dishonest

Buffalo are dishonest! Full stop! You can't tell someone you're going to do something & then NOT do it! Tuesday 8th October @ 7:42am - SMS - Your parcel will be delivered within 48hrs. Tuesday 15th October 16h35pm. Still waiting for parcel!

8 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

I have been waiting for my order since…

I have been waiting for my order since yesterday the delivery guy called and told me he doesn't deliver on my area he will give it to someone who delivers around my area . Today morning when I tracked my status my parcel have been returned to the warehouse and I called him again he's so rude . Till now I have not yet received my parcel . It's still at ware house I have tried changing my addres there times

8 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

Their customer service is bad!

This is the worst experience ever, my delivery was reported that it had failed and when I called in I received the worst customer service the person was rude and ended the call before I could finish talking I am terribly disappointed and would not advise for anyone to continue working with this company. I still haven’t received my parcel after 3 days of being told to expect it on the day I called or the day after it. Terrible service, they don’t even deserve that one star

2 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

They stole my return order

They stole my return order, their driver picked up my return order and they cancelled the return with Shein. When I enquired they said I must ask Shein to make other arrangements. I asked them to return the clothes and they ignored my emails and never returned my clothes nor refund. Thieves

9 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Feedback from TEMU: thanking me for bringing to their attention and will do their utmost to resolve this.

I think I accidentally deleted my first post. To the point: They wanted my ID, 3 months bank statements, and proof of address before I could get my parcel.
After emailing Buffalo and Temu 600 times, I received an email from "Anon."
-------------------------------------------------------------
Good day, Although your parcel has cleared through customs, the Customs Border Control Unit has stopped this consignment for a routine physical inspection. A consignment is made up of bags, on average between 14 and 25 bags, which may consist of about 800 and 1000 smaller parcels, and your parcel is one of them. Our clearing agents are in the process of submitting the documents required in order to get the consignment released, and we will advise as soon as we have any further feedback. Unfortunately, the inspection can take ±10–15 days to complete, so delivery of your parcel will be delayed until we receive the release from Customs. We thank you for your patience and understanding.
------------------------------------------------------------
And there we are at the moment. I am going to get on to Temu to improve their courier services, and I hope you guys will too. The more complaints they get, the better. Thanks, Ness

25 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

I ordered twice from Temu

I ordered twice from Temu. Both times Buffalo informed me of the tax, I paid it and very soon the parcels were delivered. No problem

14 agosto 2024
Non scritta su invito
Valutata 1 stelle su 5

Useless

If I could give - stars I would. My package has been to from JHB DC to VAAL DC back to JHB DC back to the VAAL DC and now again to JHB DC pass my house 3 Times as I live 15km from JHB DC. And when I call them all they can say is they are sorry but keep promising I get it first I get promise I get it Thursday or Friday this week now I am being told Monday Tuesday next week. I wonder if I call Monday I be told no Wednesday Thursday. I think it time we all try and contact temu and make them understand they need someone new. Or better yet we stop ordering

11 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

5 Star Service

After reading such bad reviews and having placed my first order with Temu, I felt very nervous. Thankfully, I had no need to worry at all. I placed my order with Temu on 3 September and delivery was estimated between 10-26 September. I had notifications throughout the entire process with delivery being today, 12 September. I also live in an outlying area so very happy with Temu and Buffalo service.

12 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Boycott Buffalo couriers

Seeing everyone's reviews does not surprise me since I am in the same boat. This company should be banned from South Africa since a lot of people do order from Shein/Temu but shocking shocking how poor Buffalo's communication services are.. I don't have words.

22 agosto 2024
Non scritta su invito
Valutata 1 stelle su 5

Would give 0 stars if it was possible.

Would give 0 stars if it was possible.
Wrongly allocated my delivery 3 times in a week. Like honestly how bad must you do your job for stuff like this to happen??
The courier from overseas literally sent the item within 6 days. Now its been at buffalos useless warehouse for over 10 days. Do NOT reccomend using these people so avoid if you can

6 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Bye Bye Shein and Temu

Will not order from Shein or Temu as long as Buffalo are the couriers, refuse to refund 3 x duties payment for same shipment, this company is so pathetic it is next level

1 maggio 2024
Non scritta su invito

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