British Boxers Recensioni 

197
•
TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

Customer service is superb as are, & which I purchased the beautifully made & gorgeous colours of the women’s Seaglass & Bright Raspberry brushed cotton pyjamas. Delivery was as promised. They ar... Leggi di più

Valutata 5 stelle su 5

I have purchased many times from British Boxers for both myself and family. I find the quality 5 star, the service 5 Star. The bamboo underwear and socks are gorgeous. I love the cotton short... Leggi di più

Valutata 5 stelle su 5

Excellent fabric, really well made in UK and Europe. (Not China than god). Fast delivery and packaged beautifully. I’ve been struggling to find some quality underware at a reasonable price and now... Leggi di più

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Valutata 5 stelle su 5

Service, delivery etc absolutely great. Seemed a bit pricey individually so I bought multipack ladies full knickers which I now only use and all my other cotton varieties I have been trying are being... Leggi di più

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Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

197 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,5

Tutte le recensioni

(197)

44 recensioni negli ultimi 12 mesi

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Valutata 3 stelle su 5

Good and bad points

We have bought a pair of mens PJ's which are lovely on the whole, for the money we would have expected pockets in the trousers and a spare button though, also have a mens dressing gown which is very cosy. The only thing we have been properly disappointed with is the mens trunks, the waist is huge, where the waistband joins at the back stretched really badly and really quickly and the colours have faded in a dreadful patchy way, particularly the orange ones.

9 febbraio 2022
Non scritta su invito
Valutata 2 stelle su 5

Having purchased an item, part of it broke, and then I could not get a response from the company. (and now an unusable website for me)

I bought one of British Boxer's products in December, and in early February, after very light use, a button came off - so I contacted BB, and had no response, so I tried again, and had no reply.
The button should not have come off after several uses - and the non-existent customer support means that my next purchase will not be with BB, sadly...
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I have had contact from BB offering to replace the item, which I am very impressed with, and have amended the rating accordingly - If the replacement lasts a reasonable time, I will uprate again!
Thank you BB
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A few weeks ago, I tried accessing the BB website, with a view to purchasing some items I may have been interested in.
I noticed that I could not see any images, so I tried a different browser, with the same effect.
This meant I had tried two of the top three browsers in use, and could not see any product photographs, even if I went to the item page, rather than a higher level.
I contacted BB, and was told no-one else had reported it.
I did reply, and from memory, had no response.
I have just reinstalled my OS, and thought I would try again, in case it was a quirk of the system, and got the same response, so it would not appear to be my system, but an issue with the website, that is preventing - and possibly deterring me from using BB.
As a result, my experience has changed again to negative.

3 aprile 2022
Non scritta su invito
Logo di British Boxers

Risposta di British Boxers

Hi John, I’m so sorry you’ve not had a reply and also that that happened with the button. We usually reply the day a query comes in or the Monday if it’s after a weekend. If you can forward your original email to customerservice@british-boxers.com we’ll have a look at it for you and sort the issue ASAP. Thanks so much, Deb

Valutata 4 stelle su 5

Lovely dressing gown

Lovely dressing gown, just wish it was a bit warmer/heavier. Another review I’ve seen somewhere online said it was covered in loose threads. Mine was too but not to the detriment of the product - natural stuff often is and there were no pulls etc. in the fabric. Lovely long length and belt and pockets where they should be! Also the inside ties are in the same fabric, rather than those slippery polyester things you get with cheap gowns. Might treat myself to some of their knickers - bet they’re fab :)

22 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

A beautiful product and great team at British Boxers

Ordered a brushed cotton (stornaway) women's dressing gown. Just taken delivery (which was very fast) and the product is absolutely beautiful. Thanks to Debs at British Boxers for helping me with sizing and also for getting my order out to me so quickly and with DPD! What's not to like? I'm very happy and will be ordering again!

18 dicembre 2021
Non scritta su invito
Valutata 5 stelle su 5

SUPER DEB TO THE RESCUE!

I bought 2 x pairs of PJ shorts & the lovely Debs text me directly to say that 1. Their sale started the day after I placed the order & that they’d refund me the difference. 2. One pair was OOS so I chose another pair, which was no problem as they’re all lovely. Debs was super, efficient & I’ve never received such personal customer service ever! I’ve worked in CS & know how tough it can be, but she was fab. Please promote her ASAP & give her a hug from me! Keep doing what you’re doing 🌟 Have a lovely Christmas 🎄

25 novembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent Customer Service

I purchased a pair of Pyjama shorts for my wife. After a few months they started to fray at a seem. I reported this to customer service who with 4 hours had responded, apologised and sent out a new pair (which arrived within 3 days). I'd say you can't beat that these days

16 novembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent service.

I always like to support British companies and found British Boxers whilst searching for some new underwear for myself and my husband.
I ordered a pack of mens boxers which are very nice, good quality and well made. Unfortunately the ladies pants I ordered arrived and immediately I knew they were not going to fit. I contacted customer service who replied very quickly to ask me to return them for an exchange.
I received the replacements in very quick time with a lovely note from them inside the parcel.
We are very impressed with their products and even more so with their customer care. Will definitely shop with them again. 😃

13 novembre 2021
Non scritta su invito
Valutata 5 stelle su 5

No words are good enough!

Oh my goodness - this is my find of the year/decade! A bit pricey, yes, but wow is it worth it! My dressing gown is the most beautiful brushed cotton and feels and looks so luxurious. In fact, I have just ordered a second one in a different colour. The shape is also lovely - the way it falls is super flattering. Top service, too; very quick.

4 novembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Outstanding nightshirt

Outstanding nightshirt, dressing gown and now the softest most cosy pyjamas. Getting all my nightwear from here in future. Well worth the money and excellent customer service.

1 novembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent quality, amazing service

Really great quality and they arrived really fast. When I had a question about the product the team responded in under a day and gave me everything I needed to know. Would definitely recommend

21 marzo 2021
Non scritta su invito
Valutata 5 stelle su 5

Super happy

I'm super happy with this retailer's products and I am a fan of buying British. I bought ladies high leg knickers - 4 pairs in the Lucky Dip and I am very pleased with them. I like the soft cotton, they are a good fit and they came in fun colours. (I'm a standard size 12.) I also bought trunks for my partner. Again very soft cotton but the Large was too big around the waist. Customer Services responded immediately and offered a refund or an exchange. I have subsequently bought a nightshirt, socks and more men's pants.

24 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Customer Service exceeded my expectations

I bought seeresucker pyjamas for my daughter for Christmas, she loved them.
6 weeks later there was a tear in the fabric next to the pocket seam.
I contacted Deb who was surprised but immediately said she would sort it.
The next morning we got a seersucker set delivered by DPD
My daughter was extremely happy and British Boxers will always have our custom

17 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Comfortable and worth the money

Comfortable and worth the money!

Ordered a few pairs of underwear from them. Good quality and seem to last. Great customer service was given when inquiring about an order. Just sometimes takes a while for certain colours to come back into stock but understandable with everything going on in the world. Thank you British Boxers!

21 gennaio 2021
Non scritta su invito
Valutata 5 stelle su 5

Brilliant

Brilliant!
I accidentally ordered an item in the wrong size so I contacted customer service to enquire about exchanging them. I received an almost immediate reply to say it was fine and to return them when I got the chance. I returned them the next day and 2 days later received the replacement items in the post.
They fit perfectly and are so so SO comfy.
Great work British Boxers!

22 dicembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Brilliant

Brilliant.
Bought some for me and my wife, who is really picky on underwear comfort.... she loves them too. Quick delivery and these arrived like from a boutique.
If you’ve never had them..... you really don’t know what you missing.
Only place I will buy from now.

30 novembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Absolutely lovely products

Absolutely lovely products, Treated myself to a new dressing gown and the brushed fabric is so soft and I am delighted. Have just started doing some Christmas shopping for family members on it, everyone is pleased with cosy pj's at Christmas !!

29 ottobre 2020
Non scritta su invito

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