Nisha you’re the best and we are definitely recommending Brigtsun travel to our friends. Past fifteen years we are enjoying our holidays, thanks to Brightsun. Trip to South America was magical. At eac... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I just want to appreciate Bhagesh, who was really helpful, great and quick. He supported me throughout the booking and answered all the necessary questions and queries I had. I had a great experience... Leggi di più
We have always booked our tours/flights through Brightsun Travel as they have been competitive in the deals. Our recent holiday went so smoothly, a special thanks to Nivedita who assisted me in eve... Leggi di più
L'azienda ha risposto
The customer service is good and the prices are reasonable too. BUT it takes a long time to answer calls or put through to trainee who puts you on hold for every query/question you ask. Very annoyin... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Established in 1986, Brightsun has become a trusted and reliable travel brand, serving 2.5 million customers a year, to global destinations. With our high sales volumes, we contract and negotiate directly with airlines and hotels, and therefore offer fantastic value airfares and holiday packages to our customers. We service the B2C, leisure and corporate markets. We're proud to be rated excellent on Trustpilot for our 24/7 friendly and expert customer service.
Informazioni di contatto
14 Hanworth Road, Middlesex, TW3 1UA, Hounslow, Regno Unito
- 020 8819 1111
- brightsun.co.uk
4,6
Eccellente
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 86% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Ticket to India
Hi there everyone at Brightsun travel,
To let you all know & to say that we were happy with to be served by staff named Mr Ruchin,he was very helpful in organising our trip to India.
We mentioned to him that we would like to travel to Kochin for few days & he actually organised a very good itinerary & we were very happy with all the outcome he gave us.
Thank you Ruchin keep up a good work
Ishwer Mistry.
16 febbraio 2026
Risposta di Brightsun Travel
Dear Ishverlal,
Thank you for letting the community know that you had a nice booking experience with Brightsun. This greatly boosted the morale of our sales team!
Warm Regards,
Brightsun Travel
Risposta di Brightsun Travel
Dear George,
Thank you so much for taking the time out to leave a review. Your feedback helps us improve our services better.
Warm Regards,
Brightsun Travel
Prompt Service
The prompt response from Danny has been great, he ensured I got the best flight tickets, with clear explanation of travel dates and times. The team at Brightsun are very customer focused, they put the needs of the customer first. Highly recommend using their service for travel.
13 febbraio 2026
Risposta di Brightsun Travel
Dear Chalmer,
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.
Warm Regards,
Brightsun Travel
It's always a pleasure to book with…
It's always a pleasure to book with Brightsun Travels.Helpful and courteous staff.
Sandiya always go the extra mile.
14 febbraio 2026
Risposta di Brightsun Travel
Dear Camilo,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Brightsun Travel
Risposta di Brightsun Travel
Dear Nitesh,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Brightsun
I got a lot of help from Danilo in customer service.
I was very sceptical when I had to pay in full before receiving any documents etc. and kept ringing them and worrying. However, I received everything within three days. Only problem was I found out that I had to pay the taxi fare back to the airport which is 16 miles away. Danilo was very helpful though and I will know more when I have been on our experience. So far, so good.
5 febbraio 2026
Risposta di Brightsun Travel
Dear Pauline,
Thank you for your review.
It was great to get a five-star review from a valued customer like you. This will help us to maintain the continued growth of our business.
Warm Regards,
Brightsun Travel
Have been booking with brightsun for…
We have been booking with brightsun for years. Competitive prices and customer service is excellent. Nikhil Singh did a very good job in booking our flights to India.
12 febbraio 2026
Risposta di Brightsun Travel
Dear Anil,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Brightsun
Travel agent worth considering
Phone call answered quickly by agents who spoke clearly & politely. Unfortunately, there was a problem with the computer of the agent I was dealing, & the call was passed to another of his colleague, so I had to repeat details for the booking which was time consuming.
If the agent was not sure with anything I enquired they put me on hold, & after checking correct information was provided which is appreciated.
There price for ticket is competitive.
I was satisfied with the service provided & will use them again
11 febbraio 2026
Risposta di Brightsun Travel
Dear Paploo,
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.
Warm Regards,
Brightsun Travel
Good experience
22 gennaio 2026
Risposta di Brightsun Travel
Dear arun,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Brightsun
I was very happy with the service offered by Zoe.
I was very happy with the service provided by Zoe. She was extremely competent and knowledgeable about my upcoming holiday.
Will definitely recommend Zoe and the organisation to friends and family.
7 febbraio 2026
Risposta di Brightsun Travel
Dear Sylvia,
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.
Warm Regards,
Brightsun Travel
Risposta di Brightsun Travel
Dear Sangita,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Brightsun Travel
Very helpful
Very helpful. Got me a very good deal.
Sandhya Kumari Was excellent.
Well appreciated.
6 febbraio 2026
Risposta di Brightsun Travel
Dear Raj,
Thank you for your review.
It was great to get a five-star review from a valued customer like you. This will help us to maintain the continued growth of our business.
Warm Regards,
Brightsun Travel
Absolutely wonderful service and great …
Absolutely wonderful service and great prices going to india
6 febbraio 2026
Risposta di Brightsun Travel
Dear Jasver,
Thank you for your review.
We are grateful you took the time out to help other customers trust in our services, like you have.
Warm Regards,
Brightsun Travel
Very efficient very polite and…
Very efficient very polite and excellent customer service.
6 febbraio 2026
Risposta di Brightsun Travel
Dear Gurminderjit,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Brightsun Travel
I had a great experience
I had a great experience , jan she is very kind and helpful.
5 febbraio 2026
Risposta di Brightsun Travel
Dear Charles,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Brightsun Travel
Terrible experience
Terrible experience. Bought flights, paid but no tickets arrived. Called them and asked for more money to release them. When I requested a refund they said it would take 25 days.
7 febbraio 2026
Non scritta su invito
Risposta di Brightsun Travel
Dear Tim,
We were unable to locate any confirmed booking details in our system. Could you please email your booking reference number to info@brightsun.co.uk so that we can further investigate this matter?
We look forward to your response.
Shashank Thapa take all the hassle out…
Shashank Thapa take all the hassle out of arranging a flight tickets . Travel specialist, Shashank Thapa has experience and has a wealth of knowledge, he get the really good deal for us Thank you once again Shashank Thapa
5 febbraio 2026
Risposta di Brightsun Travel
Dear Aasim,
Thank you for letting the community know that you had a nice booking experience with Brightsun Travel. This greatly boosted the morale of our sales team!
Warm Regards,
Brightsun Travel
Hello good morning im mukti i had…
Hello good morning im mukti i had bought qatar airways ticket form bright sun travail they are very good people and they gave us good response thank you bright sun travel
1 febbraio 2026
Risposta di Brightsun Travel
Dear Mukhti Ram,
Thank you for letting the community know that you had a nice flight ticket booking experience with Brightsun. This greatly boosted the morale of our sales team!
Warm Regards,
Brightsun
What made your experience great?what is…
What made your experience great?what is the company honest,helpful and constructive thanks
2 febbraio 2026
Risposta di Brightsun Travel
Dear Frederick Viegas,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Brightsun
Amazing service
Amazing service. We booked our Safari to Tanzania , Nisha was very responsive, kept us informed with various options. Great options on the flights .
3 febbraio 2026
Non scritta su invito
Risposta di Brightsun Travel
Dear Sunil,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Brightsun
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